ActronAir Advance System Series
Verified3 reviews
The quoting, installation and commissioning went very smoothly with the exception of the faulty circuit card in the outside unit that smoke when it was initially turned on. Needless to say the Actron repair team arrived within the week to replace the board and test the system prior to the install team returning to completed the balancing and setup. I would have thought that the board woud have been fully tested in the factory prior to fitting. Maybe something Quality Control could look at. Despite this setback the system works beautifully and provides great temperature control through the individual zones fitted with the NEO Zone Sensors. The APP also works a dream. Also allows for running individual zones rather than the full system which reduces the electrical demand and hence decreases running costs.
Purchased in .
- Home Insulation Level: Good
- Room Type: Whole House
Wouldn't recommend – We've had the system for 3 years and it's been problematic from the start. Since installation, the controller, indoor/outdoor unit boards and other components have had to be replaced due to faults. Althought covered under warranty, this is frustrating and inconvinient. The NEO controller is flakey and updates from Actron have often casued more issues. The last one took over 14 hours to update. Had to jump through hoops at one stage as they were adamant the wifi connectivity wasn't sufficient. Our router is 10 feet from the controller and has direct line of sight. It turned out the hardware on the outdoor board wasn't compatible with a remote update.... Performance is adequate. We oversized the system putting in an 18KW unit as we have high ceilings in half of the house. The three quotes we had advised a 12-16KW was suitable. We use it mostly during winter for heating. It can take an hour to raise the house temprature by 6 degrees, even with an outdoor temprature above 7 degrees, so no issues with the outdoor unit suffering from ice build up.
Overall, for the money, I'm far from happy with the purchase.
Purchased in for $18,000.
- Home Insulation Level: Good
- Room Type: Whole House
Hi Andy, thank you for taking the time to leave a review. We don't have visibility of or access to customer's information here, reading your feedback it's disappointing to read you either had an installation or product issue with the unit but good to know it has since been resolved through the warranty process. Our local service and support team are here to help: external link
Repair of specific issues has been performed under warranty, but the performance of the system remains an issue. I simply don't think it's suited to the Victorian climate where it's primarily used for heating. Taking an hour to raise the household temperature by 2 degrees is ridiculous. Even on turbo mode the indoor unit barely blows warm air.
New Install Actron - very pleased! – Love my new air con - installed by All General Air Conditioning as recommended by Actron. Upgraded our old Fujitsu ducted - the Actron is quiet, high tech with the neo controller and so easy to operate! Very glad we upgraded!
Purchased in .
- Home Insulation Level: Not sure
- Room Type: Whole House
Thank you so much D Cross for taking the time to leave a great review, we really appreciate it and are so pleased to hear you chose the perfect comfort solution of Advance with NEO!
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Thank you very much for your 5 Star review, Richard, we greatly appreciate that you have taken the time to provide this valuable feedback. We're delighted to hear that your Advance system with the optional NEO upgrade controls including the NEO Connect app are all working beautifully. Thank you for choosing ActronAir as your home comfort solution.