Adorearth Signature Bamboo Sheet Set

Do not buy these sheets! This company is scamming people. The sheets are not bamboo, they are extremely cheap, rough and poor quality. They will try to coerce you into accepting a 20% refund and keeping the sheets. Show details

DO NOT BUY FROM THIS COMPANY!!!! If i could give ZERO STARS i would! They are scamming people by sending products that do not match the descriptions which is a breach of consumer laws. The sheet sets I received have NO care instruction tags attached - this is a break of Australian Consumers laws (ACL Section 56). Due to no tags either there is… Read more

no way to verify if the sheets are really “100% bamboo” or “100% organic” as they claim. When you contact them to request to return the products & receive a refund they DO NOT respond at all. When I asked to cancel a section of my order this is the only time they responded and they claimed they couldn’t because it was all already dispatched even though it hadnt. But after that they stopped responding to any contact i tried to make despite their 90 day return & 100% refund guarantee they state on their website.

The product listing page doesnt show a thread count for the sheets but they have blog posts on their website that claim their bamboo sheets are 2000 thread count, but then another blog post says that any place that claims anything bamboo over 500 thread count is likely untrue. Another one of their blog posts claims their bamboo sheets are OEKO-TEX certified but Adorearth is no where in the OEKO-TEX directory.

For other products they sell they also use 3rd party sellers which they do not disclose anywhere on the product listing pages or in their shipping policy etc. This is also a break of Australian Consumer Laws as deceptive & misleading practices (ACL section 18).

When i first received my order confirmations I received 2 emails confirming the order, one of the emails has a “track order” button but when you tap it tries to take you to a website “bamboohome.com.au” but the website doesnt load.

Have attached pictures of the pillowcases that show no care instruction label tag attached - the sheets were too difficult to try provide that.

I had to raise a dispute with Afterpay due Adorearth not responding to any of my contact. Adorearth didnt even respond to Afterpay about the dispute. In the end Afterpay looked after and refunded me - if they hadnt of i would have been out of almost $400 for products that do not match the descriptions or quality. Im really grateful to Afterpay for helping me with the issue.

Product did not match advertised dimensions and customer service repeatedly avoided resolving the issue. I purchased a set of king-size sheets after checking the dimensions listed on AdoreEarth's website. The fitted sheet was advertised as 204 cm × 204 cm with a 50 cm depth, however the sheet I received was significantly smaller and would not fit… Read more

my standard king mattress.

When I attempted to fit the fitted sheet, it was immediately obvious that it was too small. The sheets were only removed from the packaging to test the fit and were never used.

My first impression of the fabric was that it did not feel like a premium-quality product, which was disappointing given the price and how the sheets are marketed. However, I cannot comment on how they perform in use because they did not fit my mattress.

I contacted customer service, explained that the product did not match the advertised dimensions, attached photos, and requested a full refund with a prepaid return label. Unfortunately, each response seemed to ignore the issue I had raised. I was repeatedly asked for information I had already provided, then offered a 20% refund to keep the unusable sheets. After declining, the offer was increased to 85% if I kept them.

Eventually, AdoreEarth agreed to a full refund, but only if I paid the return postage myself. Given that the product does not match its advertised description, I do not believe I should be out of pocket to return it.

The most frustrating part of this experience has not been the sheets themselves, but the amount of time and effort required to repeatedly explain the same issue while receiving what appeared to be scripted responses rather than answers to the questions I was actually asking.

Overall, my experience has been disappointing, not only because the product did not fit as advertised, but because resolving the issue has required repeated follow-up and unnecessary effort.

TOTAL SCAM!!!! I have genuinely never experienced anything like this. What started as a simple order in December 2025 has turned into months of endless email chains, contradictory explanations, missing items, and absolutely no resolution. It is almost comical! The first delivery only contained ONE of the items ordered, terrible quality. This was… Read more

acknowledged by the company. After repeated follow-ups, they then attempted to send a “replacement” except what arrived was a completely different synthetic quilt cover from another company entirely, not the product I ordered and seemingly not even from Adore Earth. To make matters worse, the product I originally purchased was advertised as Australian made, yet the item I received was not.....and it was clearly marked on the label! Not surprisingly, customer service has been appalling....months of unresolved correspondence, no accountability, no phone support available (a dodgy number and voicemail, which has since been deleted!), generic copy-and-paste responses AI generated no doubt, refusal to replace or refund despite acknowledging issues with the order. One of their latest responses..."Because more than 60 days have passed since the original “delivery timeframe,” they are now “unable to provide a replacement.” Remarkable logic considering I still have not received the actual item I paid for. I have never seen a more elaborate circus of incompetence disguised as customer service....honestly, that is the only thing they’ve managed to deliver!!! I will now be escalating this through NSW Fair Trading, the ACCC, and other consumer protection channels. I strongly recommend that others proceed with caution, save your money and DO NOT BUY these products.

Poor quality product and poor customer service. Very annoyed with myself for not checking these reviews before purchase. I ordered two Queen sets of sheets. One was shipped quickly and when it arrived I was disappointed in the quality. Questionable whether they are bamboo at all, no labels on the pillow cases or fitted sheet to indicate material,… Read more

care instructions or anything. Claims on their website to be Oeko-Tex standard are clearly fabricated. After one cold-water wash and line dry the sheets are faded and the colour is patchy.

Second set has never been shipped. They told me they had and sent me the same shipping number as the original shipment. Told me to check around the delivery location for a box in case it had been left somewhere. I had this delivery sent directly to my local Aus Post through Parcel Collect so there is no chance that happened, especially as the Aus Post delivery tracking clearly shows only one package was sent. I asked them to cancel the order for the second set of sheets and refund me so neither of us are paying for unnecessary shipping. So far they have completely ignored that request and simply continued to fob me off and spam me with marketing emails. Their marketing emails come from their support email address so unsubscribing risks not being able to get replies from support. Sneaky.

I would love to return the set I have received, but I have no confidence they will actually refund me despite their "90 day money back" promise.

poor quality, sheets pill after 2 washes, suport team very slow to respond thats if they even bother. stay away from this product Show details

Wife ordered 2 x king size bamboo sheet sets for Christmas but only received one set in a lovely box. When emailed they said that the second was almost there but they only just organised shipping and tracking. Product arrived and was not the product ordered, not bamboo but 100% microfiber and wrong colour and arrived in a plastic bag with a eBay… Read more

reference. Emailed them again to send correct product and no response. See attached photos of products received. Emailed for a refund and no response. Company will not communicate with my wife. Company may be a scam.

Sent out microfibre instead of bamboo & unable to prompt any response from company to resolve despite multiple emails, messages, phone calls & voice messages Show details

I question whether it is bamboo, doesn’t feel like it, it feels like a cheap polyester fabric, there was no double hem at the top of sheet just same stitching all around, then I was sent 2 more sets to replace, and it was the same, only one had an extra piece of fabric added to the end and I had to sew it down myself, very disappointed to pay the… Read more

price and for not reading the reviews first! But I did get fast responses to my emails , and a promise to refund me 30% off what I paid, still waiting for that! The colour I ordered was Burnt Orange, like their ad shows a brownish colour, but it looks more like a light orange colour unfortunately not the colour I would have liked

Total waste of money one wash and they faded to next to nothing. I only wish I had taken a before and after photo they were bright and shiny when I opened the box to this faded blotchy look after one wash. And don’t get me started on the added stitched patch at the end what’s with that. It says 90 day satisfaction guarantee I have emailed them but… Read more

I bet I get nothing back. I too wish I had read the reviews how do we stop others getting ripped off.

These have to be the softest sheets I’ve ever owned. I’ll never be buying anything else. The colour is divine. All round, I’m so happy. Show details ·  1

I love my new bamboo sheets. The mulberry colour is stunning and motivates me to make my bed in the morning! Nothing like climbing into a freshly made bed. As a hot sleeper I've found bamboo the best material for staying comfortable through the night. I also have skin sensitivity and these bamboo sheets feel so soft, silky and lightweight. 1 week… Read more ·  1

later: After a week of use I noticed pilling which is uncomfortable. I bet after a second wash that colour will fade too. Also no fabric or brand tags on anything. Plus they absolutely spam with constant email discounts - sure sign of a pump and dump. Sorry about earlier glowing review - just loved that colour. Steer clear.