AI reviews summary
The overall sentiment for Amazon Prime Video is overwhelmingly negative, with users expressing significant frustration over recent changes to the service's value proposition. The most prominent grievances centre on the introduction of advertisements for paying subscribers and the requirement to pay additional rental or purchase fees for high-quality content. Significant concerns were also raised regarding deceptive billing practices and a perceived lack of accessible customer support.
Pros
Cons
Verdict
Amazon Prime Video is currently viewed by consumers as poor value for money due to the combination of mandatory advertising and frequent prompts for additional payments. Potential subscribers should be wary of difficult cancellation processes and inconsistent billing practices.
period dramas are full of Pc actors – Many period dramas are full with black american actors which is not relevant to the time period. It is such a pity that the new wave SJW movement has become the norm.
terrible. started an amazon prime subscription then cancelled it. amazon continued to bill my card. when I called up I was sent to an indian call centre who told me they were not billing my card and it was not their problem. had to close my bank account to stop amazon STEALING MY MONEY
Charge for an ad free service then introduce ads Charged for an ad free service and then ads are introduced and you need to cough up more $ for a mediocre service. At least allow existing users the choice to opt out of prime video and just keep the free delivery. I guess they wont as everyone would dump the video service it in a flash. Avoid at all costs.
Reviews with attachments
Last night we sit down to watch the next episode of Night Manager and all we get is a black screen. After an hour of switching things off and on Prime started displaying stuff but some time before we could watch our show. Tonight some very faint content displayed but pulsing and no opportunity to watch anything. Back to switching things off and on for another couple of hours.
Very disappointed in Amazon Prime. I have tried to cancel my Paramount+ subscription but have not been able too. Tried to contact them but to find a way to either call them or send an email is virtually impossible. Have spent a considerable amount of time trying to work out how to contact them without any luck.
Customer service has deteriorated. Photo shows I have one account but billed separately twice and I can’t press the end button as it’s locked and I need to contact customer service. Literally just asking about one month credit for double up payment on my account through Amazon and App Store. I spoke to someone who didn’t care, paid overseas call… Read more
centre, I was told all customers are the same, I said I’m sure they don’t all have my problem, didn’t want to raise a ticket or escalate, he told me he has had the training to make all decisions and nothing he can do. I’m only asking to submit a request for a manger, to see if there is something in this rare circumstance that would allow them to credit the one month since he could see I had two accounts. What happened to customer service, it’s a legit double up and the customer service would go a lot further to customer loyalty. I thought Amazon Prime staff would be better, this is the first time I’ve been disappointed in Amazon as a whole and leaves a sours taste on the ecosystem I use.
Not a great selection. The app is not intuitive and very time consuming for me to get to where I want to be. The Resume button often doesn't resume where I left off. I took the 30 days trial but I wouldn't pay. I will see if I have any trouble when I try to cancel ...
- +7
Krypto the runt watch season 1 on prime video with a adult subscription
Latest follow-ups
Badder than others – My internet connection is good for other servers . Prime is just so bad. Keep dropping g me out and can’t finish movie . First and last time subscribe this service
Follow-up · Been meaning to update this. It has improved a lot in last couple months when we tried a free trail again and decided to subscribe to the lowest plan - up to 3-stars as more than bit pricey vs content in my opinion.
Very very disappointing – Why do we pay a monthly subscription to watch movies on Prime Video but 80% of movies are 'rent or buy'? Absolutely ridiculous!
Follow-up · Despite the numerous negative feedbacks from other customers, Prime has made absolutely no changes.
First we have to now watch commercials then we are made to repeatedly watch horror commercials when no one in the family watches horror at all. Put off by this. Looking at not reviewing Prime in the future if this does not stop.
Follow-up · Adds vary in length Adds sometimes interrupt shows Adds are not skippable
Positive reviews
Great service get the perks on buying next day delivery very satisfied
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Amazon Prime – Love my Cricket, so have to switch from Foxtel to Prime. Well, it's a typical streaming service. The picture quality is not that crisp and strong on my 8K TV. I think having Foxtel over 27 years has spoilt me in terms of picture quality and of course the content. But for $10 per month this is just reviewing the service. It's good. I am just annoyed Foxtel lost the rights to ICC T20 World Cup. Show details
Fraud – Joined Amazon prime and cancelled the subscription the next day. Was sent a confirmation email saying that my subscription was cancelled. Two times now they have debited my account. Have sent them two emails in regards to cancelled subscription and screen shots. No reply what so ever
Negative reviews
It's so ridiculous how when you take out a yearly subscription on prime you still have a month charge to go ad free. Once the subscription has lapsed i will never use thier service ever again.
If not an Amazon user then its hardly worth it. Same amount of ads as free to air TV. Some good shows but think about it. if you rewind or Fast forward, you get more ads. So disappointing. The US sued them successfully for misleading the public
Change streaming thinking this would be better than netflix. This is a little bit better but they seem to all have mediocre shows lot of poor acting, and storey line a weakly produced.
Recent reviews
i have been with Amazon for a few years now, service and quality has decreased dramatically in recent times. also not a cheap as it used to be. can usually price match locally now from other competitors for items i want. I had enough so when they sent me reminders for the yearly prime subscription, i cancelled. then i got another reminder a few… Read more
days before renewal again "already cancelled" but i cancelled it again ! surprise surprise, i get a yearly charge for my prime account a couple of days later on my bank statement. $79.00 i messaged and let them know i had cancelled it twice before due date "took screenshots" they refunded me 72.68 !!! not my fault THEIR online cancellation doesn't work !!! i know it's only a few dollars, but not the point ! i will never use Amazon/Prime EVER AGAIN ! 2nd big US company in a week where you can't cancel their services online properly grrrr !
Great shows, but pathetic. You get involved in a series and watch seasons 1-12. I have to pay more money per episode or season to finish the series? Chicago Fire, Chicago med and Chicago PD. Very rude! Thought Prime was petter than that.
I went to purchase a phone case from Amazon that advertised "Free delivery". When I went to checkout, it wasn't free, it was only free if you agreed to getting one month of free Prime which includes fast free delivery and videos for one month. Most would just click on it, and wouldn't realise that you just signed up to having $9.99 taken out of… Read more
your account automatically after the 1 month free trial. This is obviously false advertising! I wanted the free delivery, so I read the Terms and saw you could immediately cancel. I purchased my phone case and went to cancel. There's a big Cancellation button, and you think you cancelled, but I know to go back into the account and double check it's cancelled. It HADNT CANCELLED. So I clicked the big Cancellation button again, check again and not cancelled. I finally figure out that once you click cancelled and it goes to another screen, you need to scroll all the way to the end of that long screen trying to sell you things to see a SECOND CANCELLATION BUTTON. You need to click on it to cancel, but it's not over yet...another screen where you need to decipher how to cancel. In total there were 5 screens to navigate an unwilling game of "FIND THE CANCEL BUTTON AND PROCEED TO THE NEXT SCREEN". Finally, Amazon Prime couldnt deny me any longer, and after the 5th screen, I checked and it actually had cancelled. I feel so sorry for those that dont understand computers, are not looking out for scam deals, are elderly and not used to the technology, have limited ability to understand complex situations due to health conditions. I think it's apalling that they get away with this legally. They prey on the vulnerable. They prey on the pensioners who dont know how to check their online banking. It should be illegal not to be clear and transparent about how to cancel.
I purchased a one year subscription and then realised I had to still pay for most movies. I cancelled my subscription as a waste of money. Amazon then went and took out another year's subscription even though it was cancelled. It has taken me nearly an hour to sort this out and most people would have given up. Firstly the first 1800 number was… Read more
disconnected, I then had to text with AI ceba and offered multiple times to not continue, then a call that didn't occur. Eventually after much frustration and searching online, I finally spoke to someone (probably being paid 0.50cents per hour & copping disgruntled customers all day) who immediately recognised that the money should not have been taken out and I now have to wait 5-7 days to get my money back that was illegally taken out. I urge you not to give this billionaire another penny and please push through and cancel your subscription.
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Three months of subscription charges for prime Video and Paramount following cancellation, Bank account now cancelled!!! The usual platitudes, very sorry, etc, can't help due to being unable to see account details etc.,, after account details and cancellations verified by them. Nothing but a pack of liars & thieves, save yourself the grief and inconvenience, not to mention the absolute waste of energy and money.
Zero stars. Avoid at all costs. Impossible to cancel. All old movies and series, anything decent is another extra payment. Do not join, ever. Netflix far superior content and easy to manage subscription. No extra hidden costs.
Amazon Prime is a lot more infuriating than the other streamers... You click on a program to look at it and the BULLING AMAZON sends you to what THEY WANT YOU TO WATCH. If it wasn't for the savings when I buy. I WOULD FLICK THEM OFF LIKE I DO TO FLYS
NO FREAKING JOKE ages ago I was watching Mr Robot like across a few months for free on Prime. One day a few months later I came back and it said I had to purchase each episode or the whole season and I was like tf oh ok. NOW I HAVE BEEN WATCHING TRUE DETECTIVE NIGHT COUNTRY. I was watching it on Prime FOR FREE last night, this morning before work, and now I'm in bed, I reload the tab and it says I HAVE TO FREAKING BUY IT????
I've cancelled both my Amazon Prime subscriptions one in October 2022 and the other April 2025 yet they continue to deduct money from my account each month. I have been in contact with their customer service team on so many occasions to have this matter resolved, nothing has been actioned. Last contact the team member was extremely rude and… Read more
stated this isn't their issue and I will need to discuss with my bank, today I was advised it would be looked into again and I would receive an email, the reply was a generic response as below, this is completely unacceptable, I outlined in detail what the issue was. Clearly Amazon have no intention of taking any action, I'm now left with the only option to cancel my card and have it reissued meaning I have to set up all my direct debits again.
REALLY POOR AMAZON!!!
Hello,
After reviewing your Amazon.com.au account, we did not find any unauthorized activity. As a result, we did not make any changes to your account.
In many cases, what may have appeared to be unauthorized activity could have been one of the following reasons: -- An automatically renewed subscription -- Activity by people you know who share your account or have access to your payment details -- An accidental 1-click purchase -- A charge for an order you had placed previously that just shipped -- A charge for an order placed by a family member or friend using a shared voice-activated device
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I can't stand that you pay for streaming service, then have to pay to get rid of ads. Amazon is a greedy company. I turn off the sound so there's no benefit for the companies advertising (and annoying me) and especially now that I've decided to keep track (if I notice ) of who advertises and consciously avoid buying any product or services from… Read more
those advertising. Greedy, greedy billionaires, the sooner these selfish id*ots get their karma the better.
After cancelling my free trial a week before the free trial ended, I received an email confirmation of my cancellation. Over the next few weeks l was billed 3 times for no reason. A total over $30+. For what l do not know. Trying to lodge a response from Amazon is impossible. All l can do is cancell my credit card.
I hate Prime Video, I keep it because it has some good shows. They used to not have ads, now you have to pay more and it absolutely burns my p*ss. I downloaded an app called JustWatch, if there is something I want to watch that is on anything else like Netflix, Binge, Stan, Disney+, I will watch it on there. Services like Prime Video that make you pay extra to have ad free service are scum. Pick your trash up! Show details
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