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Australian Home Brewing

Australian Home Brewing

 Verified
Australian Home Brewing
4.5

25 reviews

Positive vs Negative
80%20%
Customer Service
4.4
25 reviews
David Mc
David McVIC
 

Fantastic service and delivery to East Gippsland, would not buy anywhere else Show details

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Roland W
Roland WVIC
 

Recipe Kit October Fest Wheat-Weihenstephaner Weissbier It’s a classic well balanced,well balanced wheat beer. I’m Swiss and I love the traditional German Wheat beer.This brew is as good as the one you buy at the bottle shop Roland W Show details ·  1

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Ben W.
Ben W.
 

Went in without any plans, came out with 3 brew kits, a pear cider an Aussie draught and a stout. After brewing and following the helpful hints from the team at AHB, I'm reaping the rewards. The cider is dry and refreshing the draught is easy drinking and the stout is resting for a while before tasting. Will be back soon to AHB for sure. Show details

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Nick M.
Nick M.
 

Fantastic service and great products. I shop here for all my brewing supplies Show details

R logs
R logsVIC9 posts
  Verified

Australian Home Brewing Team, I would like to take the opportunity to formally express my appreciation for the outstanding level of service and support I have received from your team. Following my recent purchase—including the Grainfather G30 All Grain Brewing System, Conical Fermenter & Cooling Pump Kit, and associated accessories—I have been… Read more ·  1

extremely impressed not only with the quality of the products supplied, but more importantly, with the professionalism and customer care demonstrated by Australian Home Brewing throughout the entire process. From the initial purchase through to fulfilment, the experience was seamless, efficient, and highly professional. It is clear that your business is committed to delivering both premium products and a superior customer experience. In today’s market, that level of consistency and reliability is exceptional. What truly stood out was your post-purchase support. When I encountered an issue with a DOA pump , your team responded promptly and proactively to assist with resolution. This level of responsiveness and genuine commitment to customer satisfaction reinforces why Australian Home Brewing is a trusted supplier within the brewing and distilling community. I have since been actively recommending Australian Home Brewing within various brewing and distilling groups across social media platforms. Your combination of high-quality product offerings and exceptional service sets a benchmark that others in the industry would do well to follow. My experience with the Grainfather brewingsystem has been outstanding, and it is complemented by the confidence that I am supported by a supplier who stands firmly behind the products they sell. This gives me every intention of continuing to expand my setup through Australian Home Brewing in the future. Thank you once again for your dedication to excellence. Please pass on my appreciation to your entire team. Kind regards, R Logs

Darcy B
Darcy BVIC
 

Great help! Fantastic store with a huge range of products and very knowledgeable staff. Show details

Clayton S.
Clayton S.
  Verified

Excellent range of beers to home brew - once you get into it you can’t stop. Great flavours - it’s like Willy Wonka’s chocolate factory for beer & spirits! Show details ·  1

Jason L.
Jason L.VIC
 

The staff were great. Very helpful and knowledgeable. Ive been to a few in the area and this is my preference. AAA+++ Show details ·  1

Kent
KentVIC
  Verified

Have purchased all my brewing supplies from ahb for 6-7 years. Always friendly service and there kit brews are always as described Show details

jamano22222
jamano22222
 

Hamish was helpful and happy to give me advice to start me out brewing mead. He gave me a printout and some tips that I hadn't heard so I'd reccomed AHB especially if you're starting out. Show reply

Jonathan A.
Jonathan A.
 

I recently started making my own apple cider at home and spent a lot of time researching the best Australian home brew suppliers for beginner-friendly cider equipment, yeast, nutrients, and additives. After a lot of comparing, Australian Home Brewing ended up being one of the best places I found for both product range and advice. Their range for… Read more ·  1

cider making is genuinely impressive. I was able to get everything I needed in one order including Mangrove Jack’s cider yeast, yeast nutrient, pectic enzyme, Campden tablets, carbonation drops, fermenters, airlocks, sanitiser, and bottling gear. For anyone looking to make hard apple cider at home in Australia, especially beginners, having all the products clearly laid out in one place makes the process much easier.

What stood out most was that the store actually caters to real home brewers rather than just selling generic kits. The product descriptions were useful, the cider ingredients were fresh, and the shipping was fast to Melbourne. I also appreciated that they stock proper brewing additives and not just entry-level supermarket-style kits.

As someone trying to make a higher quality cider using fresh apples and preservative-free apple juice, I found their selection ideal. They carry well-known brands like Mangrove Jack’s and have options for different cider styles including dry cider, sweet cider, sparkling cider, and higher alcohol cider brewing.

If you’re searching for: - the best cider yeast in Australia - where to buy home brew cider supplies - beginner cider making kits - apple cider fermentation ingredients - carbonation drops for cider - home brew shops in Australia - how to make alcoholic cider at home

then Australian Home Brewing is absolutely worth checking out.

Overall, excellent service, quality products, strong range for cider makers, and one of the better online home brew stores I’ve used in Australia.

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Rob
RobVIC2 posts
  Verified

Just picked up my next brew recipe from AHB. The Dark Abyss Imperial Stout. I have tried several stouts now from their range of recipe kits. Each have been excellent. No doubt that this kit will be just as good. The kits are always good value and well priced. I recommend visiting the store as Hamish is a great source of information and inspiration. Always friendly and helpful, as are all of those who work there. Cheers guys. Show reply

Perry malkin
Perry malkin
 

Great service & excellent products. Staff provides great assistance & are knowledgeabe Show reply

Hudson F.
Hudson F.VIC
 

Massive selection of creative and great tasting beers. 10/10 service

Rai B.
Rai B.
 

Great shop, with excellent product knowledge and amazing staff. Always willing to go over and above to help out. I get all my supplies from here, I drive an hour specifically to get to the store. Highly recommend. Show reply

Mark Schneider - L.
Mark Schneider - L.VIC
  Verified

Great service and advice! Thank you for all the help. Show details

Sue M.
Sue M.VIC
 

Australian Home Brewing, thank you once again for your outstanding service and products! Your customer service is excellent – always friendly, quick to respond, and genuinely helpful. You know your stuff and are happy to share advice without making me feel silly for asking questions, which I have done...several times. Everything I’ve bought has… Read more ·  1

been good quality and exactly what I needed. Orders arrive well-packed and on time, which makes a big difference.

What I like most is that you actually care about helping me get a good result, not just selling me something.

Highly recommend.

Charlie P.
Charlie P.NSW6 posts
  Verified

Poor Customer Service – I was a long time customer with Australian Home Brewing. I placed an order for $130 which was delivered by Aramex their Sydney courier contractor. $130 is a lot of money for a retired person. Aramex said they put it in a safe place but they did not. They put in on my front porch in front of the door. It was gone by the time that I got home. There… Read more

were safe places (two large wooden boxes) that they chose not to use. I complained to Australian Home Brewing by phone and email and suggested they make reparations. They only wanted to discuss the fact that their courier left it in the open for a postal pirate to steal. Complete lack of customer support. I am taking my business to https://www.szzhomebrew.com.au/ which ships faster and is less expensive.

Australian Home Brewing
Australian Home Brewing    

Hey Charlie P , We have since tightened… Read more (+7 replies)

Tan M.
Tan M.2 posts
 

Good quality product and service – Purchased the sterilization powder and was very pleased with the product and the results. So easy to use. I use this to sterilize almost everything. Service was excellent. Show reply

Mark
MarkVIC16 posts
 

Good range and helpful enthusiastic staff – Their Furphy beer kit makes a really nice brew. This is the first time I have made beer and Hamish at the shop was very helpful showing me how to achieve a good result. They also have instructional videos on their website. Show details ·  1

Tilly
Tilly
 

No concern for customer satisfaction – I wish I had read these reviews prior to placing my order with AHB as they very accurately describe my experience years after the fact. It is clear that this company do not care about the satisfaction of their customers only their money. It took over a week to even pack my order and then another week later it has still not left Victoria. When I… Read more

emailed asking for an update on the whereabouts of my item multiple times I was shrugged off, a month later (after purchasing another of the same product elsewhere) my order arrived and I have contacted them asking to return it for a refund with still no response another week later. Save yourself the frustration and money and go to another company. There is no logical reason it should take a month for an order to arrive from VIC to Adelaide, I have had orders arrive from the UK faster than these guys can even pack one. 100% would not recommend or deal with again.

Australian Home Brewing
Australian Home Brewing    

A month chasing a parcel is not… Read more

Jacko
JackoQLD8 posts
 

Slow boat from China – Made an order, paid and 3 weeks later it's still in Victoria. Enquired and was fed B.S . Use another business as I doubt I'll ever receive my item. Never again , pathetic service.

Amanda
AmandaVIC
 

The Old Fashion Ginger Beer – This is without a doubt the best Alcoholic Ginger Beer around. As a Coeliac I can highly recommend this product. When friends visit it’s their choice of drink. Refreshing tasty and with a touch of spice. Show details ·  1

Tim D.
Tim D.QLD
 

Deceitful conduct – This company is not only slow to prepare orders and ship them, but they will straight up lie to you about it when you ask. I made an order Sunday night, with no update for three days. Thursday I enquire what happened via email, to then be called to let me know it was now packed and would ship in a couple of hours. No shipment happened Thursday,… Read more

so I requested a refund. I heard back (finally) on Friday to say, it was actually packed Friday, and would be leaving that day. They offered an extra item to smooth the waters, but it turned out they had run out of one of my items before they could even be bothered packing my order, despite having already taken full payment for the product.

In this day and age, online retail can't get away with not packing and freighting orders within 24-48 hours - the pandemic is no longer an excuse in a post-restrictions world. I would have expected the order to arrive before the time they had even begun to pack it, and if they were out of stock of one item, I'd expect the courtesy of them putting aside the rest of my order, and contacting me to ask how to proceed. 5 days with only a lie about the true status of my order is not only deceitful, but screams of an online business trying to hide their bad processes, stock supply issues, and - given my refund cannot happen til next week - cashflow issues behind the facade of "good customer service".

Beware - don't deal with this store online. Take your money elsewhere and actually get your products, and get them sooner.

Australian Home Brewing
Australian Home Brewing    

This is an old review and we're… Read more

Wade A.
Wade A.4 posts
 

No care for their customers – Bought a Home Still package from these guys and still has not been delivered. Have reached out for some assistance from them to the courier company they engaged to deliver my package and they still have not responded, and my last few messages and emails appear to have been ignored. Have offered ways they can reach a resolution with me which have still not happened. Warning - do not deal with them.

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