ESSSuper

Great service via phone calls, quick response to emails and the app and website provide loads of info on products and information on super, retirement, etc. Highly recommend. Show reply

ESSS consultants are helpful and resolution of enquiries is smooth and pleasant Show reply

Had reason to talk to Jason from esss he answered all my questions fully and was extremely helpful on the phone. He is a credit to esss Show reply

One of worst funds for service. It is now 3 and half months past financial year and still not reported my Concessional Contributions amount to ATO. When have contacted them only tell me they have up to 31 Oct to do this. Which is in 2 weeks time. This is also same date which meant to lodge my tax return and need this figure reported. Keep up the great work! Not.

WARNING If your spouse dies while overseas don't rush to inform them as they will cut the pension immediately. *because a phone call is enough* On the other hand they may not be prepared to accept documents from the foreign country!, eg first world France) as proof of death. Pedants keeping themselves in a job. They are prepared to do this even though my partner and I have been members for over 40 years

Gross incompetence in many ways. Lucky for ESS they do not have industry oversight like other super funds do as they would be lagging behind every other scheme. Yes they are that bad. Some examples 1. External arbitration requires legal system intervention eg. VCAT unlike most who have and industry based complaints process in place. That also… Read more

means they are never compared with retail super providers. 2. They changed pension distribution providers and received 1000s of complaints as pensions did not arrive when expected. 3. A few years ago they changed IT system and it was offline completely for well over a month and even phone enquires were not actioned due to system unavailability. They couldn't even provide comms to users for upgrade timeframes. There were 1000s of issues. I rang up once at start of work day and there was 98 people in phone queue before me. A gross stuffup and many users think the system is much less functional than old. 4. No replies to me for approx 20 incidents raised. They seem to have no operational call tracking mechanism nor associated SLAs in place 5. They still require me to enter a work phone number even though I have been retired for many years. A new system annoyance they refuse to fix 6. When I was retrenched they didn't send out starting paperwork for over 2 months I had to followup twice. 7. Annual statement can take 8 months to prepare. They seem faster in recent years. 8. They are the only available managers for some victorian government super schemes some people are locked in for a second rate service for life 9. Comms is via downloadable documents on web site for me. Sadly they never send me comms that a new document is available so I wait until I access web pages to find out. (unlike other supers who will notify by SMS/email that new doc is available) Update July 2025 --- This now works. 10. The web site reporting my benefits doesn't update at 1 July like other superannuation websites. In 2024 it took over two weeks. I did raise this through a request 2024 and the reply I received in August did not not even recognise this was an issue. ....So far in 2025 web page showing my benefits has not updated on 14 July but was when I rechecked on 20 July 2025. 11. When I attended ESSSuper for meeting with their experts the receptionist did not accept I wouldn't provide my mobile phone number so they could use in her database "just incase there was a fire" so instead they accessed my private details from my superannuation database without my approval to retrieve them. Unprofessional behaviour and now another database than maybe easier for hackers. Why are receptionists given this access? Potentially a security threat? My advice is go elsewhere if you have a choice and want professionals. Finally if conversing with ESS employee over the phone consider asking them how long they have been with ESSSuper as staff retention seems low. Hopefully this document helps others when choosing.

I recently had the pleasure of a phone consultation with Keeva at ESSSuper. Not only was she highly knowledgeable but she also listened carefully to my viewpoints and questions. Her customer service was outstanding and she offered a great range of options going forward for me to consider. Keeva also has made herself available for follow up questions. Highly recommend. Show reply

Very helpful. Very understanding. Explain everything so you understand. Very patient with you. Very good listeners & great communicators & there's more. This goes for everyone I have spoken to. Show reply

Had a consultant meeting with Timothy in the William Street office and left the meeting feeling amazing with my current situation and the advice provided ensured I was maximizing my contributions for the best retirement outcome. This is the first time I have used the one-on-one consultant option and while I was on top of a lot of the processes… Read more ·  1

provided by the seminars, I was wrapped with the fine tuning of my account provided by Timothy. I am nearing retirement and feel very comfortable with my decisions thanks to the invaluable advice provided during my meeting. Thanks Timothy.

Great yearly and longterm return. Would highly recommend taking up if you are unsatisfied with your current provider. Make a consultation meeting with an ESSSuper member to get a better understanding of what they provide as a return and what investment options are available with varying risk returns. Show 2 replies

Highly recommend the ESSSuper for investing in. With a 12% return in 2024 - 2025. Very hard to beat unless you are prepared to risk a higher return. Which can return a greater loss. Risk v Reward is always difficult to commit too unless you are prepared to pay someone to manage your self managed Super. Show reply

Donald Terri’s came highly recommended from a friend and we found him to be a genuine, very knowledgeable , patient , clear and showed great will to explain and help us with our request. Show reply

I recently had a face to face consultation with Donald whom was very helpful and explained everything in detail and even answered questions that I had jotted down prior to me asking the question. I would recommend if you are wondering where you are at with your Superannuation or you are approaching the magic age number like I am, that you call… Read more ·  1

ESSS and ask to make an appointment with Donald whom will go through things in detail and point you in the right direction.

I found the ESSSuper educators a great help in my retirement journey. While the relevant forms are simple, I was much relieved walking a way from my last face to face meeting knowing I had not made any lasting mistakes by completing these forms. Show reply

Easy platform to access. Been with the fund for 39 years… Show reply

I have interacted with financial advisors and staff from ESSSuper several times and have always found them to be extremely helpful, trustworthy and professional. Show reply

I have been with this fund since it was established in the late 1980s. I have repeatedly attended various pre and post retirement seminars and have had cause to seek financial advice and assistance both in person and by telephone. The advice and assistance I received, especially when dealing with Centrelink recently was excellent. Show details ·  1

Very helpful and patient – I found ESSSuper to be an excellent client focussed fund. The consultants at ESSSuper are very helpful, demonstrate professionalism, have and excellent knowledge of the ESSSuper product , and very importantly they are very patient with us old chaps. Show reply

Helpful – Answered my questions and was helpful with superannuation and good advice Show reply

Bad experience – Totally confusing to deal with and very slow to help

Excellent Service & Support – I established a retirement income stream with ESSSuper when I transitioned from my accumulation plan. Excellent service support and financial advice throughout the process made this easy to complete. Show reply

Feedback – Survey didn't take too long and seemed to be to the point. Show reply

The Best Superannuation Organisation – ESSSuper is a fantastic organisation with consultants & advisors who genuinely care about their members. Show reply

ESSS education consultant – Wonderful education consultant who had excellent knowledge on the topic. Was armed with facts and figures. Reassuring consultation. Show reply

Very productive and effective meeting – I had a very good experience when I met a consultant who helped me achieve everything I needed to know and do. Show 2 replies