GoPro Hero10 Black

DO NOT BUY THIS PRODUCT-Avoid GoPro all together – I bought 2 HERO10's just over 12 months ago. Haven't been happy from the start with their battery quality and overheating issues. They have only had minimal use and not subjected to harsh conditions. One of the cameras has completely stopped working out of the blue. GoPro will not replace as it's 'out of the warranty period', instead trying to… Read more

push me into their scammy subscription service (which I've had past issues with i.e., was a hidden subscription when I purchased) whereby I can then get a replacement for $150. I've seen hundreds of posts online of people complaining about multiple GoPro products having issues and support not doing replacements etc. - just do yourself a favour and completely avoid this company. Trash. Perhaps going to look into DJI.

CRIMNAL SPAM EMAILS DESPITE MULTIPLE UN-SUBSCRIPTIONS – After unsubscribing once every month from the daily spam emails from Gopro. I am now in a position where I am highly motivated to leave the a BAD REVIEW. I now really hate Gopro and as a professional camera man I think the DJI is far better.

GoPro hero 10 is rubbish, the after service is even worse – GoPro hero 10 is rubbish, the after service is even worse. Gopro was ok for just after the warranty expired then the sound stopped working properly. Decided to renew GoPro subscription for the ' No Question asked camera replacement' and contacted GoPro for replacement. They asked 1 million questions. 1 week later, still nothing. I completed all… Read more

the stuff they needed but nothing. These American companies are just screwing us all over with their rubbished overpriced stuff with no care for customer service. Apart from the above,, the battery life is shocking, the camera overheats in waterproof case, and quality isnt as good as everyone says.

Shame on you, Go Pro, rippping off consumers – We bought the go pro camera during a sale and unknowingly were signed up to auto 12mth renewal subscription,.within 24hrs of being billed , which we were not notified about nearing the end of 12mth trial,we rang to get it reversed, this multi million dollar company refused to refund.this is a 'legitimate' way of ripping people off. No email.a… Read more

phone number in the USA. Wouldnt give me manager's contact.offered an accessory i already hadand didnt need

Subscription Scam – Just reiterating what others have said on here. It is still going on (December 2022). You buy a camera and you get automatically signed up to a subscription for a year for 'free'. They fail to tell you that it automatically renews. Nor do they warn you. Then you get stung for $70 for second year. You can complain all you want......they don't give a F. Last time i order anything from Gopro. Pretty shoddy tactic in this day and age. Show details

Deceiving – Be careful. Bought this product for my daughter and came with a free subscription to GoPro. This subscription was never used and it auto renewed a year later and they will not refund, even though I have never used it! I asked for refund within 2 days of it automatically being debited from my account. Disgusting company and policy Show details

Awful company to deal with – I purchased a Go Pro for my son's 12th birthday a year ago, which came with a free 1-year subscription. This week I noticed $70 (+ an international transaction fee) deducted from my credit card account. I realise that they had rolled us over onto another year's subscription without our consent. I cannot login to cancel the subscription as it's in… Read more

my child's email address (so there's a lot of mucking around as he is a child and cannot remember any passwords for either gmail or GoPro). I emailed and spoke with GoPro several times and to put it mildly they were horrible and aggressive to deal with. They will not refund the amount and they won't assist with helping us figure out the login details to cancel the subscription. It's such a poor customer service model. I am a high income earning parent with two tweens who love gadgets. I could be a long term loyal customer of theirs, but yet they have been so rude and aggressive over cancelling a subscription. I will never purchase another product from them again. Do so at your own risk!

Insane video, a few negatives – I would like to start by saying the video and photos are incredible!!! Unfortunately I started using this with only negative aspects. After first use I stupidly left my attachment attached to the GoPro. This caused the mounting parts to start rusting and corroding, thankfully these are apparently replaceable but it just seems dumb putting a… Read more

corroding part on a product that clearly will be used in water, the other issue was the wifi draining the battery. Surely this is something they could have fixed by now, I read about it when they had the GoPro 7 so they’ve had time to sort this. Outside of those negatives it’s an incredible camer

Product let down by lack of customer service – Any product, no matter how good, will be worth little without meaningful customer support. That is especially so where the value of a product is tied to a subscription that delivers the ongoing benefits of ownership. In this case the main benefit is discounts on further purchases of accessories etc. It’s not worth the distress caused by GoPro’s… Read more

attitude to so called customer service when placing orders. Things might reach the level of mild frustration when things are going well. However if you come up with an issue that doesn’t fit into the narrow range they can cope with, you may experience the silent treatment. You might be in a callback queue multiple times and still get no callback. You may receive an email asking you to ‘reach out’ and contact “customer” service, but still get no response at all. Despite being a subscriber I had an order cancelled after many days waiting with no notice or contact to try and resolve the issue followed by an astounding lack of responsiveness to customer needs. Yep, no notice or contact…just let it hang. Try and then arrange a return as I did, and be met with a complete refusal to process the request. Buyer beware is a particularly relevant caution here. It took over a month to receive the initial order for a camera as the courier companies restricted by GoPro argued with each other about whether they could deliver to the (only) delivery address acceptable to GoPro. That’s right it wasn’t an ‘exception’, yet the delivery was held up for almost two weeks while the argument raged. GoPro refused to take any action to resolve the issue. A second delivery was cancelled without any notice or follow up to me. Again GoPro refused to take any action to remediate. This order had to be placed again and as I write I am advised that it is delayed due to an ‘exception’ that needs me to contact them to ‘resolve’. After my previous experience with repeated no call backs and lack of responsiveness, I’m not looking forward to what lies ahead. If this is not resolved in a timely fashion, the whole lot is going to be returned and I will never deal with the company again. It is simply too distressing to deal with them. You may see poor reviews on their website, but you won’t see them all. I submitted the above, but it has not been posted after several days. I’ve seen other review websites with over 80% of hundreds of reviews rated as ‘bad’. The biggest complaint…the atrocious customer service. Update 21/4/22. Bottom line is the access to subscriber benefits of being able to receive discounted product are unreasonably restricted by GoPro and unable to be delivered. And yes the same thing has happened to the second parcel. An initial delay and now an emerging argument about where GoPro will allow the package to be redirected to having been sent to a distant town despite the original restriction for residential delivery only. There are very simple customer focussed solutions, however for GoPro people it’s a flat out case of computer says no. Looks like this one will spin out to a month or more. That’ll be two months of my annual subscription without any benefit delivered yet. Sadly a return is probably the only solution.

Gopro 10 warranty and support warning – Do Not Buy! I purchased my GoPro 10 20.02.2022. Camera is faulty 1st turn on , cant get pass the hero 10 logo boot. Contact support after 4 hrs of countless call with manual firmware update & factory reset, GoPro support advise send back for warranty on my own expense ( their policy) . Cost me more than $30 for register post & insurance send it… Read more

back to gropro on the product that should work out of the box. If you planning to get a gopro ,be aware of ProGo BAD warranty and Support.

I Got Burned – I’ve had a few GoPros and bought the 10 on release. This new one though, overheats super fast to the point it actually burnt my kid’s fingers. It was only on for five minutes and I didn’t believe him but when I picked it up I also felt the burn and we had to put our fingers under cold water. We had only just bought the camera and we’re using it… Read more

in the pool.

I can’t believe the camera doesn’t come with a warning label notifying users of potential skin burns.

We still use the camera but now keep it on a monopod or tripod so we don’t burn ourselves. The camera is still super hot to touch if left on for around five minutes so we run it under cold water before attempting to turn it off so as to not hurt ourselves.

One other issue for potential buyers, and this is not the camera’s fault, but make sure your computer can handle editing 5K footage. Turns out neither my Apple or Dell can edit GoPro Hero10 footage in Adobe Premier.

And one last point for potential buyers, yes, the GoPro Hero10 is waterproof but it’s not damage proof. It was in my son’s pocket when he fell over and it smashed the screen.