Hayu

Poor app, trash connection, taken the app off Hisense Australia, zero communication to customers about this, have not replied to three follow up emails, should be shut down

The range, availability of shows and the fact that every season is available is truly amazing. But my god this app is so poorly run and broken. Apparently it’s too hard to list when and what time something premiers, it crashes constantly, you have… Read more

to log in multiple times, it doesn’t remember what episode you got up to and the subtitles are completely out of sync.

The shows available on Hayu are excellent, everything your reality-loving heart could desire - but you won’t be able to watch anything because the service is so glitchy and customer service just send you round in circles. It’s 2026, this should not be so hard. I have cancelled my subscription and will find my shows another way. Any other way,… Read more

other than enduring this experience. There should be a class action against them for taking people’s money and not providing a watchable service.

Really not good, as a beginner subscriber, setting an email, password and ready to go and being told I'm registered. I can't log in, pay for subscription as the email and password return a bunch of numbers in red and won't allow any progression. I… Read more

think I just saved $80 on subscription to another nasty streaming service thats happy to take your money annually without giving you anything, just like binge.. try cancelling that one when it doesn't provide.

I recently discovered that Hayu has been billing me for an obsolute account - an email address from a previous employer, now closed by that employer. I asked Hayu for help in cancelling that account as I cannot access Hayu using that email and… Read more

haven't been able to for the last 2 years. They disregarded everything and said I had to cancel the subscription after explaining why that is impossible to do - that email no longer exists with the employer and I can't access it. Hayu engages in unconscionable conduct. They use 'weasle' words like 'privacy' all the while taking my money for a service they do not provide. Look out. Be warned.

No longer glitchy, yay! – EDIT: About 6 months ago I noticed it is no longer glitchy. So it seems Hayu has taken the feedback on board and has fixed the issues. Therefore, I've updated my review and rating (from bad to good). Original review: So damn glitchy. Error messages come up every time I use it. I feel like I spent more time resetting the app and clearing the errors than I do watching the content. Show details

No issues here – I never have issues with shows loading in app or casting to my tv. Just some small wifi buffering issues from time to time nothing major though. Have been using for 4 mths now.

Love it! – So surprised to read some of the reviews. I absolutely love Hayu! If you’re into reality shows, it provides everything your heart desires. Love how I can watch season after season. I have the ability to watch on several devices. Do feel tho, that the app needs a overhaul by someone who knows what they are doing. Every time I click on the app, it wants me to sign in. If I then click cancel, I’m in! Very weird!

So annoying, I cancelled my subscription twice over a period of 2 years and just noticed they are STILL taking money out every month. Sneaky criminals. Do not subscribe to this crappy ap.

HOW MANY YEARS DO WE HAVE TO WAIT FOR THESE BASIC ISSUES TO BE FIXED!!!!! Blurriness in the first 5 minutes of EVERY episode, random freezing that never returns, error message on every episode. Give us a break we pay so much to have this service.

Hayu as usual disgusting platform in Australia. Tried Utube as possible vehicle after years of issues. Just as bad if not worse. Trash navigation, programming, access to support, new programme accessibility etc. etc.

If I could pick -10,000,000 I would!!! Seriously how frustrating to spend your night getting half way through something and then watching a circle!! Seriously, do better and I know it's your app coz I'll try and load something from binge and it's on straight away. If any of the programmes marketing teams read this, this is not an app you… Read more

want Australians to want to download and watch your content. We are invested watchers in your shows but we are getting done dirty by this app..... look else where to stream it to us. Please. A very frustrated, loyal Hayu customer, not anymore.....

This app is the worst, it has a mind of its own. The only good thing is the shows it streams, otherwise I wouldn’t bother. It often doesn’t remember where u finished in a show so u have to figure that out. It often won’t let u stop/pause the show u have been watching, it just keeps playing.

Worst buffering, glitchy and staggering in terms of viewing any show on Hayu. I didn’t think this app could get worse over the years but unfortunately it has. And don’t bother letting customer service know of the issues, they could not care less and never get back to you. Pathetic and useless app, they take you money and offer very little in return.

I give 1 star for the options on shows… as for the app itself it has a long way to go in regard to tech and customer service. It is the absolute worst I have ever experienced and they have the hide to keep putting up the price as for me I will be cancelling the subscription after having for years due to the constant tech issues not being resolved

They don't release any current fave show episodes over the Xmas/N Yr break, which is when we're all on holiday and have the time to watch. Plus you can view the better shows on Binge

I am having to log into my subscription every time I want to watch the service, sometimes twice. There are numerous "feedback " errors Poor service/ non exsistent

Constant playback errors, unlike any other streaming service provider. Frustrating to constantly keep checking if it has been resolved. Lots of instructions online, none of them work. Needs development work on Hayu's end. Poor experience.

If I could give zero I would. Freezes my entire AppleTV app, doesn’t keep me logged in more than a day. Can’t remember what I have watched or what point I watched until. Says shows available and then gives an error message.

Worst performing app of all the streaming platforms. Continues to log out and when I do get logged back constant glitches. These issues have been happening for years and you still can’t seem to fix it. I’ve finally cancelled my subscription as most of the programming can be found elsewhere.

If I could give 0 stars I would. Worst app. Been bad for years. I always cancel between seasons of Real housewives as I would NEVER suffer through their ridiculous app for any other show. Can’t believe it’s the only way to watch them.

DO NOT SIGN UP FOR THIS STREAMING SERVICE. The streaming service itself is unreliable and continuously drops out, incredibly frustrating. But of greater concern is when you attempt to cancel your subscription Hayu will continue to charge you and try and suggest you didn’t cancel it despite providing them with screen shots to show the subscription… Read more

is cancelled. When you attempt to contact them they play dumb or just repeat themselves and never listen to what you are saying. There is also no way to contact them outside of a faceless email account where they never provide names. Unless you enjoy dealing with scammers I suggest you stay well away from Hayu. I should have read the hundreds of negative reviews before signing up.

I love all the content but the app constantly freezes, stalls, glitches. Sometimes the content won't even play despite displaying as ready to go. It's so annoying with this type of show, which you want to watch weekly as soon as it comes out. I've tried contacting them multiple times - they don't care in the slightest.

Cancelled my subscription and was still charged including an international fee. Spent months trying to organise a refund and they still refuse to refund the fee even though it was their fraudulent behaviour that caused it. Dodgy company AVOID AVOID AVOID