iCare Super

I am very pleased with the service that iCare have provided in setting up my SMSF and also for providing the tax accounting service for the annual tax submissions etc. They also provide a fast, responsive customer support e.g. with online chat to answer any questions I've had

We’ve been using iCare Super for over a decade! Excellent SMSF services. I’ve even referred a few clients to them, and they’ve been really well looked after. Great service – couldn’t recommend them more!

Transferred my SMSF to iCare Super about 5 years ago, and the experience has been great! They provide excellent support and technical knowledge. My SMSF tax returns are always on time and their fees are quite competitive. I highly recommend them!

Useless - and that's being kind – Make sure you ask questions before signing up with this [Content Removed]. I asked a couple of simple questions and have been given the run around for about 2 months now, and still do not have answers to questions they should know. [Name Removed], the director has no idea what he is doing and has stopped answering emails, so glad I didn't give them my money.

Never again! – iCare super has a payment system that meant by the time my return was due I had paid almost 2 years fees. My first draft of the return was completely wrong. After I told them what figures belonged in what boxes, they changed them but with no explanation. My return still has not been lodged and is now 6 weeks overdue. I had to speak to the auditor… Read more

directly because of poor communication. iCare would not apply for an ESA for me- I had to do this myself. My ESA was not correctly registered with the ATO and I had to complete the registration myself despite being informed by iCare that they had done it and by the ATO that iCare should have done it but didn't do it completely. I am currently facing the possibility of ATO penalties for late lodgement, despite having engaged iCare 9 months ago.

Worst SMSF Administrator bar none – I find it hard to believe the previous review. Yes their fees are very reasonable. But you get what you pay for I guess. My two cents worth is, "Don't waste your time or your money". My experience is that they promise one thing, but deliver a very different other outcome.

The service from Gavin was prompt & hassle free, Much appreciated Thank you.

We have been using iCare to do our tax and organise the external audit for our Self Managed Super Fund since 2014 which is over 10 years. We have been very happy with the service that they provide. They have supported us over the years as our SMSF needs have changed. 4 years ago we changed from Individual Trustees to Corporate Trustees. We did… Read more

this when one of us got sick and there was the risk of only having one trustee. Knowing what we know now we would recommend setting up your super as a Corporate Trustee from the start. That being said iCare made the change very easy to do. The reason we chose iCare was the existing online service that we were using didn’t support a full range of legitimate SMSF investments and had restrictions on bank accounts and brokers. iCare SMSF allowed us much more flexibility. To get the best experience it is important to do good record keeping which is requirement of any SMSF. Thank you Gavin and the team at iCare for your support over the years, we look forward to many more to come.

I’ve been with iCare Super for nearly 6 years, and their service has always been excellent. Queries are answered promptly via phone and email, and their knowledge of SMSFs is outstanding. I highly recommend them!

iCare have been very supportive, and deals with issues we have raised very promptly. We have been with iCare for 3 years, and can highly commend them to any other SMSFs to use their services

Gavin and team has been excelling from the beginning. Their website itself is self-explanatory and has answers for every question. And the team is always reachable via phone or email for any query, anytime. The whole process was simple and clean. I had enquired with many before coming here and trust me, they are the best! Thanks Gavin and Team for the wonderful support. Looking forward to continue this.

13 years of excellent and professional SMSF and accounting services - iCare Super has been looking after my SMSF, business, and personal tax returns since 2012. Over the past 13 years, I have always received reliable support and professional service & advice. The team is knowledgeable, efficient, and easy to communicate with. They make the process… Read more

smooth and stress-free, which gives me peace of mind knowing my finances are in good hands. I highly recommend their services!

Gavin and his team provide proactive, approachable, and highly professional advice. They come across as confident and clearly know exactly what they’re doing. Their service fees are also very competitive, which gives me great peace of mind knowing I’m well covered with their services.

Gavin Ma at iCare Super was very knowledgeable, professional, and supportive during the process of setting up my self-managed super fund. Everything went smoothly, and I feel reassured knowing iCare will be there with me as I grow my fund for the future.

I recently set up my SMSF with iCare Super and couldn’t be happier with the experience. The whole process was smooth, clear, and very well supported from start to finish. The team – especially Gavin – were professional, knowledgeable, and always ready to provide guidance whenever needed. The setup was quick, well-prepared, and tailored perfectly… Read more

to the services I was after. I would definitely recommend iCare Super to anyone who’s considering setting up an SMSF.

I switched to iCare Super a few years ago from another provider that failed to deliver the service I needed and am so happy I did. The I Care team consistently deliver exceptional service, value and attention to detail. Highly recommend their services.

Gavin and the team at iCare Super have been nothing but fantastic to deal with. From my initial inquiry, I was responded to promptly and any further communication has been actioned promptly as well. The team have helped me set up my SMSF fund all within a matter of two weeks. I can highly recommend them if you’re interested in doing an SMSF fund

Gavin is very professional when it comes to attending client's requirements. I had some very complex situations to navigate through and Gavin's timely guidance was instrumental in maintaining compliance with the ATO.

Icare handles my smsf expertly providing great and economical service since last two years and are easy to communicate with when needed. Highly recommended.

SMSF set up – Super quick set up of SMSF, very easy to communicate with when needing info.

The help has been amazing!!! – Setting up a new SMSF, the help from iCareSuper has been more than amazing, they have answered all my queries, questions promptly and to a new SMSF director I have not had service like this for a long time, Gavin and the crew are great, use this service if want a company that actually cares, thank you iCareSuper. Show reply

Excellent service despite complex needs – iCare handled my SMSF expertly, despite multiple accounts and investments. Nothing seems too complicated or difficult and they had advice for managing difficult scenarios. I don't think you'll find a better provider that allows freedom to choose your own investments (within the scope of your deed and the relevant super laws and guidelines).

Great and Efficient Service at Economical Price – This is the first year that iCare Super has looked after my SMSF. They handled the transfer from the previous accountant very efficiently for me. I was told what records they needed after the end of the financial year - I sent them in and they did the rest. All emails have been answered promptly and courteously. Cost is very reasonable.

Exceptional customer services – I have been with iCare Super for more than 10 years and very happy with iCare Super so far. All of my enquiries and questions have been answered promptly, my tax return was lodged on time, and even though my SMSF is complicated it was a very simple process to get my annual tax return and audit completed. iCare Super offers good value for money -… Read more

you know exactly what your fees are in advance so there is certainty over the fees charged. I would recommend iCare Super to anyone with a SMSF.

Good, consistent, service over a number of years – We've been using iCare pretty much since they started several years. They've proven extremely helpful on those occasions when we've needed to solve a problem or meet a filing deadline.

Excellent SMSF Administrator – I had last year's tax return and audit for my Super Fund done by iCare Super. A few issues came up that had to be clarified and resolved, but the staff at iCare Super showed a lot of patience, concern, professionalism and specialist knowledge to complete the work in good time and at a reasonable cost. I highly recommend iCare Super as an SMSF administrator.

Fast & Efficient Service – Pleasant to deal with, fast service and know their stuff. Great to bounce ideas off and assist with queries. Have dealt with iCare for more than 3 years, and will continue to use them.

So Easy and very Efficient – The SMSF set-up process is likely to be an absolute minefield unless you have specialist knowledge. iCare Super explained the steps and fees with uncommon clarity on their website. Because they made it so easy it was an obvious choice to have them administer my SMSF.

Very good – First year of running my own super fund and was a bit nervous about meeting the regulatory requirements and deadlines. I also didn't go the usual route and buy an off the shelf package from an administrator/accountant whereby all transactions are fed back to the administrator and everything is consequently automated. In contrast I had a whole… Read more

collection of bank statements and broker reports, etc. Spent some time finding someone who could help and was lucky to land on iCare Super. With little fuss got everything done and submitted 2 months before the deadline.And for a reasonable charge.