iFly

Extremely helpful – After having our flights cancelled on 2 previous occasions we booked the same trip again through iFly. Thinking we were finally safe the airline added an 8hr45min delay to our flight which then missed our connection overseas. I contacted iFly and spoke with Trixie who was incredibly helpful from the outset. The phone line stayed up (unlike other… Read more ·  1

online agents I had recently dealt with). She immediately outlined her actions (in less than 5 mins, unlike other online agents I had recently dealt with) and told me she would email me back directly with a response (which she did!!! unlike other online agents). The next best flight offered by the airline still included a 14 hour layover (we r traveling with 3 kids) which I asked for help with again from Trixie and she went above and beyond to make another change. All without additional fees. I am so thankful for the help. Trixie did not know the dread I was feeling in going through this process of trying to sort out flights again but she made it so easy. Other online agents took me 3 weeks and repetitive emails and calls to sort out the issues and this was done in the space of a few hours. I am extremely happy with the customer service provided and it has definitely encouraged me to use iFly again. I have much more confidence in Ifly than I do in the airlines not changing their flights schedules again. Thankyou Trixie!

Great customer service durimg COVID period – Want to thank the team.for providing regular updates in relation to an OS trip booked for 2020 that was suspended due to COVID. I was provided with the opportunity at the time to receive a full refund, less processing fee of $45 or alternatively hold onto my ticket for up to 24 months. I chose to hold onto the ticket. 12 months later the team sent… Read more ·  1

me an email asking if I wanted to hold onto the ticket or have them ask for a refund. As a company they did not have to follow up with an email as I did make my decision 12 months earlier. With the uncertainty of COVID remaining high I chose a refund. It took a few weeks and I received the refund less the $45 processing fee which I have no issue with and understand it is most likely a fee from the airline. The communication has been superb and the emails received have always been courteous amd genuine always puttimg a smile on my face. I read other nasty reviews of refund stories and must say it is unfair the blame is pointed towards iFly when the refund comes down to the airline. Keep up the good work and look forward to booking with you again when international borders reopen. Thank you for all your help.

Totally useless and rude complaints team – Booked a flight on Air Canada to travel in March. 6 days before the departure date Canada closed down the borders to non-citizens leaving my in Australia. Originally I had asked to use that credit from Air Canada with another one of the airlines that iFly deal with to get to Canada once exemptions for family were added but they refused that. My… Read more

only option would be to lose $800 of a $1300 ticket which I cannot afford. I then booked tickets to Canada with another airline and now all I have is a travel voucher that I can only use with iFly and Air Canada that is non-transferable and departing Australia. So now I'm in Canada and have a travel voucher that's as much use to me as a chocolate teapot.

The customer service team were also very rude replying to me with this message:

"Can I bring to your attention that it was the airline who could not provide the service due to a worldwide pandemic, not our agency as per your statement " you were unable to provide the service".

Governments and airlines make the decisions, not our agency. "

As the company I bought the ticket from it is them that is the representative. I'm obviously quite aware that iFly doesn't operate Air Canada's planes but as they are who I bought the ticket from its their responsibility.

It's just a shame that I have no choice but to deal with this company that shows no compassion.

Great service. Quick to respond. Thanks Angel for being very helpful. Would highly recommend Show reply

Holiday in the sun – The staff were extremely helpful with everything I ask could not fault there service Show details ·  1

Perfect and effective – Perfect and efficient service. Taking all our questions and arrangements into account. Show details ·  1

Unreliable flights – I have attempted to book a flight multiple times without success. After flight is selected and all passenger details inputed, the website responds with flight no longer available but website still has flight booking available on refreshing the page multiple times. When selecting seats, there are also empty seats available. I have tried multiple times throughout the day. Show details

Price changes – We didn't use this company in the end. After a long process to select flights, we clicked book, then had to enter all our passenger details, this took about 10mins. When we finally went to confirm and pay, we get a message saying the price had changed and were spat back into the flight search. Lo and behold the flights were several hundred dollars more. We can't accept this practice so used another company. Show details

Lost money due to their booking system – Found airline tickets to England on sky scanner with choice to book with ifly ($8000) or jetabroad. ($8500ish). Chose ifly (naturally), filled in all details, diligently checking everything was correct, because we all know it will cost if you get it anything wrong. Finding and entering frequent flyer numbers for all 4 passengers, entered credit… Read more

card details and clicked to pay and it says the fare is no-longer available, their search for an alternate fare shows it will now cost me $8900! I did not take an excessive amount of time. There was no warning about how much time to fill in the form, no warning that we were nearly out of time, why ask details like 4 peoples frequent flyer numbers if there isn't time to fill them in? Unfortunately our need to travel is both urgent and unavoidable. So my phone ran out of battery, by the time I got back to using the alternate company Jetabroad (naturally) the fare on their site was $9300. I bought my ticket from them because I'm not paying those ifly scum bags any of money after their attempt to raise the ticket price during a sale. All up I got my tickets for about $1300 more than it should have cost!

Just so wonderful the level of service- after 6 years they managed to get a refund from the airline from a Covid flight cancellation without me having asked. Just incredible . Show details ·  1

I’ve relied on iFly for years to book my flights around the world—especially to the US. Their booking system is simple, the prices are great, and whenever I need support, the staff are always friendly, helpful, and really know their stuff. Show details ·  1

I'll use them again. ☺️☺️ I am very happy with the service they provide Show details ·  1

Amazing customer service – I received an email saying payment had not been received. I called the customer service number. No one answered. I received amazing customer service where Roxan called me back saying they had received a missed call from my number. She investigated the issue with the payment and even called back to say that the payment had been received and they will issue the ticket ASAP. Show details ·  1

Great Service and Assistance when needed – Easy booking of flights and assistance on the day when flight was cancelled. Rearranged flights so I wasn’t too disadvantaged by the airline cancellation. Show details ·  1

Awesome experience – Very different to anything else you have experienced including outdoor parachuting. Great instruction. Fun. A must for the bucket list. Thanks Show details ·  1

Feedback – I could not fault this agent, repod response, nothing was to big of an issue. They have made my travel changes stress free. Thank you to all the team it has been a pleasure. Show reply

Service above and beyond – Have used iFly for booking of trip to Thailand prior Covid and with all the changes that have occurred over the past few years iFly have gone above expectations to ensure that my flight is on going. Recently had to defer my June flight due to unforeseen circumstances and people at iFly were able to obtain travel credit with airline for 2024.… Read more ·  1

Personnel are pro active and very responsive. Cannot recommend them highly enough. the go to company for me going forward. Above and beyond to infinity.

Great Service – My booking was not straitforward as I was primarily using Qantas Covid Credits and wanted to fly the cheaper option of using Qantas Code Share Partners. Nothing was too hard for Angel and the flights were booked in no time flat. I would definitely recommend Angel and I Fly. Show details ·  1

Great service1 – Called iFly and spoke to Angel who promoted dealt with my query and interest in changing flight details before l booked. I would highly recommend booking with iFly Show details ·  1

Best customer service ever – I bought my flight tickets from iFly for the first time this year. I have been using other similar services for the past twenty years. I must say that with iFly/Select Travel I had the best experience ever. There is always some level of hesitancy when one buys tickets online without talking to an actual human being. However, this is not the case… Read more ·  1

with this company. Customer service is amazing at iFly. My flight details have changed a couple of times, and the team at iFly have always on the ball. Whenever I needed help, or further information, they returned to me right away. I highly recommend this company to others. Sending my special thanks to Roxan, Trixie, Michelle and others who provide efficient, reliable and personalised customer service at iFly/Select travel.

Online bookings plus personal service! – I often book travel online - I expect to get a great deal but also expect to do a fair bit of the work myself. I've used iFly a few times and recently had to request help to sort out some details on a booking I couldn't handle myself. The response was very fast and my issue was resolved - couldn't be happier! Show reply

Phenomenal customer service from Angel - thank you! – I had originally made a booking for an overseas trip with Qantas which was later cancelled due to the pandemic. I received flight credit for this but was struggling to use it due to personal circumstances. Angel from iFly helped me contact Qantas multiple times, even jumping on the phone with me and Qantas at no notice, and was an amazing… Read more ·  1

customer advocate for me. I can confidently say that without her assistance, I could easily have wasted another six months with Qantas and still not have gotten to resolution. This type of service is not at all what I expected when going through a travel aggregator: I knew I would be getting better pricing, but the level of customer support and advocacy has absolutely blown me away. Thank you Angel!

Amazing Singapore Trip! Thank you iFly – Just got back from an amazing trip to Singapore. It was an easy online booking process for the flights with Singapore Airlines and the staff helped us with some hotel options. Stayed at the Clan Hotel - highly recommend it as it was built in 2021 and the staff there were so helpful and friendly. Great pool on the 30th floor with cool views of the city. Will definitely use the team at iFly for any future travel plans. Show details ·  1

Effective and easy – The website is very easy to navigate with heaps of affordable flight options for the same destination. Because of how hectic everything is right now, our flight was changed by the airline. The team at ifly was unfazed and were able to sort out alternatives on the same day. Definitely recommend. Show details ·  1

Misleading or deceptive conduct – On 4 Nov 22, I purchased flights from Sydney to Japan with iFly (also referred to as Select World Travel) on the Skyscanner platform. I paid $2,245 upfront. The next day, Ifly sent an email, with a link asking for immediate additional payment. If no payment was received, they would void my ticket. Their initial pricing to lure me into the… Read more

purchase is misleading and deceptive. You can't ask for additional payment after the fact.

Under Australian Consumer Law Section 18: It is illegal for a business to engage in conduct that misleads or deceives or is likely to mislead or deceive consumers or other businesses. This law applies even if you did not intend to mislead or deceive anyone or no one has suffered any loss or damage as a result of your conduct.

Reliable and Easy to Deal With – Our connecting flight changed terminals at Heathrow which meant we could no longer take that flight. However the team at iFly suggested new flight times and made the necessary changes with ease. I also had to update passport numbers at the last minute and this was done quickly. Show details ·  1

Easy to work with – Thai Airways changed flight times. Contacted Trixie at IFly who worked with Airline to find timings that suited us. Done quickly and efficiently. Show details ·  1

Great Service - Trixie & Roxan! – Qantas/AirNZ had changed our flights without notification. Once we noticed (by chance), we let iFly know and Roxan & Trixie were onto it and rebooked the updated flights to suit our travel plans. Thanks Trixie & Roxan. Show details ·  1

Great to deal with – We booked with I fly for the second time already and will always use them as their service is unbelievable nothing is too much for them, and you can call them and get straight through unlike most other website travel agents. just to inform you that I am a very demanding person and expect a lot from people, but the team from I Fly was always there… Read more ·  1

one step ahead of me, could not fault them at all. so, people out there go-ahead with confidence and book all your travels through them.

Excellent customer service from this company – We had an airline flight cancellation on the last leg of an international trip. Roxan negotiated with the airline and succeeded in getting us on a new flight. Many thanks Roxan. Keep up the good work. Frank. Show details ·  1