Insta360 X3

If you’re looking for a ROBUST camera DO NOT believe Insta360 x3 is the one‼️ – Please DO NOT BUY Insta360 X3 until you you are completely convinced and believe that what they say about their product’s glass of the camera is RUGGED built???ROBUST? TOUGH as NAILS? I really thought they are cool, all the nice tricks and videos taken by these cameras. I’ve been wanting to have one and I thought I could use it so many things. In my mind action cameras are built with strong, tough, hard body that can handle stress and pressure so as the lenses should be tough as it is used for different sports. I thought when I have this one I will have it lasted for a long time as I’m not even going to use it for extreme sports. So my kids on early august 2024, they decided to chip in to buy it for my birthday. I told them I’ll use it for the graduation, formal, travel and videoshooting. I just bought it not long ago the x3, it’s not even a month, it’s already broken. Why and how? I used my insta360 x3 to video shoot my girls who are making a film for save the date for their upcoming birthday celebration, I attached it to it’s insta360 invisible selfie and tripod. Stand it up on a flat surface while taking a video outdoor, a weak wind came past the tripod and boom, my camera fell and hit the floor. The camera lens got a bad scratches and the mid glass frame broke due to the impact. Its only been a few times I’ve used it and just past 15 days since I bought it. The insta360 tripod/selfie stick didn’t make my insta 360 x3 safe now its broken. I was so upset…Why an action camera not tough enough for this kind of situation. It’s not a CHEAP camera, it cost a lot of money, just like that it’s useless. Then I realised When I bought it off anaconda no one offered a care plan now I’m left to a damage camera and I have to pay extra for a repair to be able to use it? If I knew that the care plan is highly recommended for this accident I would have bought it…when it just past 15 days I couldn’t get the plan. The salesman in Anaconda didn’t even mention or recommended some protection of sort if this camera is so fragile and protective items is a must, It should have been higly recommended and should there be a warning that use the insta360 X3 camera without protection at your own risk!!! Why isn’t there any because they claim it to be TOUGH AS NAILS, RUGGED BUILD ITS COVERED WITH TOUGH TEMPERED GLASS PLUS THE OPTION OF STICKY LENS GUARD FOR EXTRA LENS PROTECTION ( I saw that online ad but not on the box when I opened in box and no one has said it to me when I bought it) I didn’t search this up before so how would I know it?

How does a customer would feel about the product if they experience this??? This is my experience. I can’t deny it does lots of cool things but I can’t believe how FRAGILE IT WAS FOR AN ACTION CAMERA. Imean for the amount it cost you would expect a really tough and all sorts of environmental condition it can last long. I’m very sad up until this moment. I’m annoyed at the tripod as well you would think what a tripod’s function for the camera? It’s to hold it upright as safe and can carry the camera in a safe manner…I don’t know how intelligent the maker of this to make short legs with a tall height and as to the ratio and weight of the camera to the tripod itself….I don’t know anymore how to explained this except I felt robbed for paying that much for a camera that only lasted for just over 15 days, it’s unfair my kids worked up for the money they chipped in to make me happy, I felt I got fooled by believing how they advertised this so nicely all good reviews but only the pros not cons….of course reviews are nice thay give the cameras for free to review it and rate it. I kind of admit i maybe stupid for buying it but you know I was really hoping for good strong quality for the amount I’m paying. If I knew this I was going to end up with then I woupd have chosen, go pro or something else that are more experts on this action cameras, or would have chosen the cheap ones if it’s to last for that long only….

I thought if it’s action camera it would be tough, robust!!! So hundreds of dollars now gone to waste . This upset my teenager kids who chipped in to buy this camera for my birthday, because they knew how much I really wanted to have one. I was going to use it for upcoming graduation, 18th birthday, formal and a holiday, now I don’t know what to use.

How affordable is the repair? It’s not affordable I asked for help with my experience….I mean it’s so unfair it’s bought brand new for so much money, it’s very expensive and have only used a few times??? And just because of the tripod couldn’t keep it standing in a weak wind ( I swear, it’s not even that strong wahhhhhh) …That’s it??? Can anyone give justice to this experience? How can one recommend this product to anyone???

I was looking forward for their consideration and reply. I was told to send my tripod to them and the insta and I spent like almost $30 the insta to cover insurance and signature to make sure they received it.

I wasn’t happy and think that their offer wasn’t good enough. I don’t have an extra $240 to get it repaired right now. “INSTA360 has agreed to replace your tripod and offer a 20% discount on camera repairs. The discounted repair cost is approximately AUD 240 (AUD 211 for front lens module and 95 for the LCD screen component).” I mean tripod got no damage and why would they want to replace it??? It’s the camera that got damaged due to its own tripod not being able to keep still in an outdoor environment and condition.