11,335 reviews
AI reviews summary
Jim's Cleaning Group receives high praise for its diverse range of services, particularly car detailing, window cleaning, and carpet steam cleaning. Consumers frequently highlight the professionalism and punctuality of individual franchisees, noting that many go above and beyond the initial scope of work to ensure high-quality results. While the vast majority of feedback is positive, there are recurring reports of inconsistent service quality and communication issues within specific regional franchises.
Pros
- Exceptional Detailing Results: Car detailing is frequently described as transformative, with many reviewers noting that vehicles—even those with significant pet hair or neglect—are returned to a "brand new" state.
- Prompt and Responsive Communication: Many franchisees are commended for their rapid response times to online enquiries, often providing quotes and completing jobs within 24 to 48 hours.
- High Standards for Specialised Tasks: Services such as oven cleaning, window track scrubbing, and headlight restoration are consistently highlighted for meticulous attention to detail.
- Professional and Courteous Staff: Individual operators are often described as friendly, respectful of property, and committed to customer satisfaction, with many providing before-and-after photos.
Cons
- Inconsistent Quality Across Franchises: A small segment of reviews reports "half-hearted" efforts or missed areas (such as dusting or kitchen surfaces), suggesting that service standards vary significantly by location.
- Booking and Attendance Issues: Occasional complaints centre on franchisees failing to show up for scheduled appointments or repeatedly rescheduling at the last minute without adequate notice.
- Communication Gaps with Central Support: Some users reported frustration when trying to resolve issues through the call centre or when attempting to book an alternative franchisee after a negative experience.
- Inadequate Cleaning Techniques: A few reports mention carpets being left "sopping wet" for days or cleaning residues being left on surfaces, indicating occasional issues with equipment or chemical usage.
Verdict
Jim's Cleaning Group is a highly reliable choice for one-off deep cleans and specialised detailing, with most franchisees delivering exceptional value and professional results. However, because it operates as a franchise model, consumers should check reviews for their specific local operator to ensure consistent quality and reliable attendance.
I highly recommend Joshua from Jim's Cleaning (Regents Park). I asked Joshua to remove the grass between the bricks, clean the thick mould around the swimming pool, clean the outside ceilings (soffits/eaves) around the house, driveway, concrete areas, garden edging, window shutters, pergola, drainage channels, and other exterior areas. Joshua… Read more
did an excellent job and made my home look like new again. What impressed me most was his attitude. He kept asking if I was happy with the work and carefully checked everything himself to make sure it was completed properly.
After everything had dried, I noticed a few areas that still needed attention. I contacted Joshua, and without hesitation he came back, listened to my concerns, walked through everything with me, and completed the remaining items to a very high standard. He genuinely cared about customer satisfaction and wanted to make sure I was completely happy with the final result.
Joshua is friendly, professional, honest, and takes great pride in his work. His communication throughout the job was excellent, and I really appreciated his willingness to make sure everything was completed properly.
I am already planning to have Joshua from Jim's Cleaning (Regents Park) clean the solar panels on my roof in the future. I wouldn't hesitate to use his services again, and I highly recommend him to anyone looking for high-quality exterior cleaning services.
I had Sonam from ACT Jim cleaning group. His professionalism was top notch. Additionally, I felt so good once I walked into a beautiful cleaned house. His worked has took the stress away from my life which has been filled with uni stress, work and medical stuff. So thank you so much for your incredible work.
Ehsan was amazing. We gave him a very challenging cleaning task, and he completed it to an incredibly high standard. The vehicle had come back from WA and required extensive cleaning, but his attention to detail and commitment resulted in an outstanding outcome.
Reviews with attachments
awesome outgoing rental clean. looked better than when we moved in!! Show reply
Exceptional service and great workmanship from Rohil. Car was brought up beautifully. Show reply
- +5
We are very happy with the cleaning in our house and satisfied with the workers (Masud & team) from Jim’s cleaners. The work, is clean and tidy. Not disappointed with Jim's Cleaning Team. Recommended to everyone. Thanks. Show reply
In the Illawarra.. had Hamza work on 3 of our work vehicles.. . two black LDV vans and one 2017 Ford range tray top. talk about shine.. wanted the best he could give. Not regretting one cent of it. thank you Hamza Show reply
I recently had my lounge professionally cleaned by Jake from Jim’s Carpet Cleaning, and I am absolutely delighted with the result. Jake was friendly, punctual, and professional from start to finish. My lounge was looking tired and had picked up its fair share of dog hair and everyday wear, but Jake worked wonders. It came up looking fresh, clean,… Read more · 1
and revitalised, and the difference was remarkable. He took great care with the furniture and clearly takes pride in doing a thorough job.
What stood out most was Jake’s excellent customer service. He was approachable, knowledgeable, and genuinely committed to achieving the best possible result. It’s not often you come across someone who combines such professionalism with a friendly and caring attitude.
Thank you, Jake, for doing such a fantastic job. I wouldn’t hesitate to recommend Jim’s Carpet Cleaning to family and friends and will definitely use your services again in the future
This review is directed to Tony in Townsville. He is obviously a man who takes the time necessary and puts in the work to get his job done to perfection. My ten year old 170000km BMW has never had a interior shampoo and proper clean until now. It is now as new and smells fresh as a new car. Thank you Tony for taking the time to make it new again. And the whole Jim's cleaning process was faultless. Show reply
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Sahib responded immediately to my enquiry and came the next day to restore my headlights. He was so professional, courteous and did an exceptional job! I HIGHLY recommend him! Show reply
Very impressed with the work Harekam did on my car. He was very particular and thorough and the end result speaks for itself. I was a bit skeptical at the start considering the price but then was blown away by the quality of the work. I would not hesitate to recommend this company to anyone considering having their car detailed. Awesome and outstanding job!! Show reply
I had Daniel Lewis from Jim’s Car Detailing - East Keilor come to my home to detail my car, and I couldn’t be happier with the service. Daniel was professional, friendly, punctual, and made the whole process easy and smooth from start to finish. My car came up absolutely immaculate — the attention to detail was outstanding. I would highly,… Read more · 1
highly recommend Daniel to anyone looking for quality car detailing. Wonderful service and definitely a five-star experience! ⭐⭐⭐⭐⭐
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The carpet cleaning and the end of lease cleaning was left immaculate and i got my full bond back because of jim’s cleaning group!! thankyou so much for the hard work you put in. Show reply
Thank you to Rick who did an amazing job of cleaning my two ovens. Very professional and friendly. Show pride in his work, was careful with our kitchen surfaces and work have him back anytime. Thank you again Show reply
Just had my oven cleaned by Masud from Jim’s Cleaning (Picnic Point) and I’m honestly blown away by the result. The oven was in pretty rough shape with built-up grease and burnt residue, and now it literally looks brand new again. The cleaner was on time, super professional, and took the time to explain what was being done. They didn’t rush the… Read more · 1
job and paid attention to all the details—especially the glass door and racks, which came up spotless.
What I appreciated most was how easy the whole process was. Booking was simple, communication was clear, and there were no surprises with pricing.
Highly recommend if you’re in the Picnic Point area and need a proper deep oven clean. Huge difference and well worth it.
Incredible communication and service. In an era dominated by AI, it is rare to find such a perfect balance of genuine warmth and high-level professionalism. Show reply
Thanks Andrew for the top job you did polishing the head lamps on my Ford Falcon XR6. The best service and very happy with the job. Wed. 16th April.
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Ali from Jim’s Car Detailing at Granville worked extremely hard to cut and polish the bonnet of my car to remove paint which had been splattered over the bonnet of my new car. While not %100 clean he made an incredible difference to reduce the damage. Would highly recommend. Thanks Ali. Show reply
Latest follow-ups
Rapila did an end of lease clean for us . It was a big job and he did an excellent job. From cleaning the whole house, windows & bathrooms . The house looked great. Many thanks and we highly recommend his business. Show reply
Follow-up · The cost was very good compared to other quotes. It was a long job and it took probably eight hours and they did help clean the oven which was great. My daughter was very impressed. .
Jason did do a great job on my 2025 Hilux. It looked like new again. Will be using Jason for my next clean.
Follow-up · Full detail inside and out. Removed all bugs and tar from outside. The job took 2 hours.
Huri from Jim’s cleaning was fantastic. If he can remove a crayfish smell from a car, he can remove any bad odour. Highly recommend Show reply
Follow-up · He came out to me and it took between 1-2hrs. Cost was $220 with an ozone machine
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Positive reviews
Donny was excellent. He finished the job in 5 hours and each time he tackled a space he pointe out defects or broken glass so we are aware they are pre-existing. He was professional, on time and did a great job. I'd use him again!
Deva from Jim’s Car Detailing Redlynch did a great job cleaning our car inside and out. He was here at 7.30am and started cleaning the car inside the garage as it was raining. Once he had finished the inside, it stopped raining so he got to and washed the outside of our vehicle by hand. Our vehicle looks like a new car. We are happy customers.
Adam from Jim's Car Detailing on the Central Coast was an absolute gun! The response time after contact was incredibly quick and within the hour he was at my home and able to clean the interior of my car to a factory fresh standard. 100% would go with Adam again for any car related services.
Negative reviews
Bad service from Jim Cleaning team specifically Ali Shokri He messaged me to understand the job requirements and provided a quote for a job without even asking him for quote only for him to later say he can't fully complete due to him not having the full equipment for the job. When i called the service desk to assign it to someone else and… Read more
explained the situation, they said they can't assign it to someone else as a quote has been already provided when i didn't even approve or ask for a quote and told me to use another company's services
Difficult to be objective when Kirelos was supposed to wash the outside of car only. He did not check if all windows were closed as he should have and applied his.pressure hose to clean. He also sprayed the interior of my car with so much water, it's been really difficult to dry it out. Who does this unless really st^pid. I saw him look the car… Read more
over to give me a quote for $100.00. He didn't even clean the doors properly at their base - all still dirty. Didn't wipe off water from doors and jams. Really poor job...definitely not worth the value quoted. Then he has the temerity to say it was all my fault it all went wrong. I told him it was his responsibility to check if windows were closed properly as HE was doing the job. He proceeded to say he knew what he was doing as he had the training and it was his "profession"! This young man understands nothing. What!... he holds a doctorate in car washing?!! Cannot be rated. Considering I'm 80 with a disability!
Thank you for your feedback. We're sorry to… Read more
After accepting a quote, the local agent Samuel failed to call me. A week later I called him and booked a house clean on Tuesday 16th June. At 7.00pm on Monday 15th June he sent a message advising his team were sick and could not come. I called him and rebooked for Friday 19th June 9.00 am. On Friday 19th June at 9.00 am no-one turned up. … Read more
There were no messages from Samuel. I called his phone several times and he did not answer. Jim's Cleaning is a no-show. I can't rate the quaity of cleaning service because there was none!l
We’re very sorry to hear about your… Read more
Recent reviews
Vick did an excellent and quick job thoroughly cleaning the windows of my Mt Pleasant house. Vick was on-time, courteous, and his window cleaning fee was very reasonable.
Curtis Bell - Jim's car detailing on the Gold Coast An excellent job - nothing was missed so ...... his attention to detail was extremely good !!! Car looks new Getting Curtis back to detail my other vehicle asap - thoroughly recommended Geoff - Kirra Qld
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