LG French Door GF-L Series
Verified109 reviews
Was a reasonable fridge, although not the best layout for us. The screen in door feature was handy, but the lack of internal shelves on the back of the doors meant taller bottles and items could only go into this section. If you go for the slimline… Read more
versions think about the height problem inside. The lack of stars in the review is because it only lasted 5 years and then conked out. No benefit in trying to fix as would be half the cost of a new fridge. Short life of appliances seems to be an LG issue these days (same with an LG washing machine we had - victim there of LG's woeful customer service). We would not trust anything from LG now.
Follow-up · To answer some queries raised: The breakdown was total - it just stopped cooling in both the fridge and freezer sections. Getting involved with LG repairs was investigated but discounted for price and timescale. The screen-in-door feature was used to store drinks and frequently used items to save opening the whole fridge. We replaced this with a… Read more
2018 Paid $3600.00 for LG 4xDoor Converter Linea Compressor- Fridge x 2 year Warranty, Compressor x 20 Year Warranty. Xmas 2025 Linear Compressor failed (after x6 years) . Contacted LG with Frig Serviceman confirmation of Compressor failure. LG Service Centre refused to replace Compressor under Warranty as specified under Terms & Conditions. Dreadful Service. Show details
Buckle up readers here comes both barrels…and to the ACCC do something as this company has had more than enough chances!!! After 5 years we had a compressor on our LG fridge stop working. This particular fridge has a compressor warranty of 10 years which is displayed on the door of the fridge. Contacted LG… nothing after 4-5 attempts. Then after… Read more
another call I was forwarded to their service agent. Booked a call and was advised of the cost to book and have an agent assess the issue. Service agent arrives and advises after 1 minute that the compressor has seized up. Ok all good as it’s under warranty so this will be fixed under that very same warranty. Nope! He explains that the compressor is covered however in order to install the compressor another part has to be replaced at over $200 at the same time. This was mandatory and labour would also be charged along with the call out fee. This was now totalling up to $1000 for a warranty claim. The service guy was nice but even he looked like he hated telling customers this. This warranty from LG is a total scam. Looking at the ACCC cases against LG in the past I find that there are many. As consumers how have we come to this point where we are forced to accept such poor warranties and service from these large appliance manufacturers. This is a disgrace and the major retailers have the power to pull these companies into line by refusing to stock their products unless mandatory criteria is met on warranty. So poor was LG in their service, the retailer had to refund the service call when we complained as they knew the practices were against consumer law. I know the accc read these posts so it’s well and truly time to crack this company and others on the knuckles and make sure certain standards are met. Never again LG as you are a disgraceful company and should not be allowed sell your products in Australia.
Reviews with attachments
I like the fridge, but have a few issues with it. 1. You can’t fully open the right drawer unless both doors are open & a whole cauliflower doesn’t fit either of the drawers. 2. It’s nice and quiet: except when the ice-making kicks in. The water flow can be a bit startling, though it might be less noticeable if your fridge/freezer is enclosed by… Read more
cupboards on both sides (unlike ours). 3. My main gripe is when the water container has about 1cm of water left: it’ll continue sucking every few hours, but can’t get the rest out. It’ll get air in the tube, so even when you refill the container, it takes agggeeesss to start flowing again. There’s no light or warning indicator to refill the container, you just have to pay attention to it. We’ve resorted to using an air vacuum to get it flowing again, as we just can’t get it going without one.
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Never buying an LG fridge ever again, the doors rust where the water dispenser is they replaced the door for us once a d the same thing happened again just 6 months after they replaced it this shouldn't be happening and have never seen this before in previous fridges.
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4 door compact Fridge Freezer – Recently purchased from The Good Guys this Fridge Freezer is everything we needed. We had a limited space (900cm) and had to watch the door hinge space needed as it is up against a wall on one side. This model gave us Max capacity for its size 83.5cm wide. I attach a photo with its large capacity. The freezer has 2 doors and 6 drawers so… Read more
everything is visible and easy to pack and stack.The fridge has 2 doors and one door incorporates crushed or cubed ice and water. It has a 4 Lt water container so does not need to be plumbed in. There are 2 large drawers at the bottom and one shelf has the capacity to fold back to allow tall bottles etc. It is the best fridge/freezer we have had.
Awesome Fridge – The fridge is great, water and ice dispenser works perfectly. It’s definitely big enough for lots of food. Unfortunately Harvey Norman delivered the wrong fridge, but we were able to use the one they brought until the correct one arrived. They also gave us free delivery.
Latest follow-ups
Purchased fridge July 2022 . Very noisy . In December 2024 it stopped cooling due to fridge/freezer fan stopped working . LCD screen indicates FFE . LGs response is to defrost unit & wipe down inside of unit . Done all that without success .… Read more
Replaced the freezer fan by Lic. repairer & unit worked . After 6 months same error code kept coming on . Followed LG instructions but after two years of turning unit on & off it finally stopped cooling again Febuary 2026 . So the same issue to replace another fan of which there are two both different . Problem is finding a repairer who can do the job . Last time my fridge was left in pieces for 3 months trying to get a part . I am a pensioner & can't afford another $2500.00 .
Follow-up · Sent email to LG and received a digital response . Apparently if your product is out of warranty you can't get through to their customer service . My fridge was just out of warranty the first time of failure so I had it repaired by authorised repairer and same problem happened again . Still waiting for repairer . Depending on cost of fitting both fans this time I may as well take it to the tip . Never buy LG products again .
Positive reviews
Stylish and works great – Can't fault it. Everything works perfectly and it looks neat and stylish.
Perfect size for empty nesters or a small family – We wanted a refrigerator with a non plumbed water & ice dispenser. I have always had 'stainless steel' refrigerators, but liked the look of the matte black, in the showroom. I must say that the matte black not only looks good, but is also super easy to keep clean. Just a wipe with a damp cloth keeps it looking great, so much easier than stainless… Read more
steel!
The fridge is silent at all times, except when the pump kicks in to refill the water dispenser/ice maker from the water tank. I don't find this to be too annoying as it only lasts a few seconds & is not too loud. Of course the ice maker is noisy when dispensing ice, but all such refrigerator ice dispensers are noisy. The temperature control seems very consistent & is easily adjustable, via the control panel or the LG Thinq app on your smart phone. The 'door open' warning is a bit too timid & soft for me, I would like it a bit louder, but I understand that a lot of people find these warnings annoying. Perhaps LG could allow us to adjust the tone & volume via the LG Thinq app?
Was a bit disappointed by the lack of egg & dairy storage sections, but this was soon fixed by buying some fridge organisers from ebay.
Overall, we are very happy with the refrigerator & would recommend it for smaller households.
Great fridge except for pump noise – Love the fridge and it is completely silent for the most part. After you have used the ice or crushed ice dispenser a few minutes later the water pump turns on to refill the ice that needs to be replaced. The pump is quite noisy but it only operates for 3-5 seconds. I can see why it could annoy some people, especially since it cant be that hard… Read more · 1
to install a quiet water pump for a fridge that costs quite a lot of money. If it decided to do that in the middle of the night, well I doubt it would wake me, but it might others.
The only time if you had used a LOT of ice entertaining and the fridge had to make a lot of ice over night I might be tempted to turn the ice maker off and turn it on in the morning. Id still far rather have the ice maker than switch it off
Also I get the impression the stainless steel is easily dinted, I watched the delivery drivers unbox it and I didn't see them touch it anywhere but I noticed some tiny barely noticeable dints in the door (one in the fridge door and one in the freezer door. Not enough for me to complain to the retailer as you can only see them at an angle when looking for them, but never the less they are there.
Over all pretty happy with it, looks great and it is Silent (apart from the above), it was so quiet when it started up I wasn't even sure if was on, and it cooled quite quickly.
Negative reviews
I purchased this LG refrigerator less than 3 months ago, and it has already completely failed. It stopped making ice, stopped cooling, and then stopped working entirely. The repair and replacement process has been extremely slow and inefficient, leaving us without a usable fridge for an extended period. During this time, all the food inside was… Read more
spoiled, causing unnecessary loss and inconvenience.
This level of product failure and after-sales service is unacceptable for a nearly new appliance. I would not recommend this product.
Really bad fridge. Problems from the start. Seals broke and were replaced and broke again early on. Then the ice machine and water dispenser stopped working about 6 months after the extended 5 year warranty expired. Just shy of 7 years, the freezer and refrigeration function stopped working, so we have an expensive cupboard. LG are prepared to pay… Read more
for the parts, but expect us to pay for labour! Because I don't agree, they'll escalate and I can wait for 2 - 3 Business Days. Recommendation on how to look after a family of 5 without a fridge or freezer from LG ? Use an Esky.
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What a waste of money, it’s been 5 year I have bought this fridge, I have to fix the compressor 2 times, I don’t recommend to buy this fridge. Show details
Hi there! thank you for sharing your feedback. We regret that… Read more
Recent reviews
Horrible fridge LG – Lg fridge are horrible don't waste Ur money specifically if buying with water Spenser as it even jotter than tap water. Show details
Originally purchased a GF-L708 in 2019, that fridge constantly froze everything in the vegetable compartment and after attempting to repair it LG replaced it with the GF-L706. Now the linear compressor in the 706 has failed, but apparently the warranty only covers the compressor part but not labour etc. I am currently trying to escalate with LG… Read more
as this appears to be a common problem, suggesting that the product is not fit for purpose.
I note that in the US there is a class action commencing over this issue.
This fridge has now been repaired with the linear compressor replaced under warranty, however… Read more
Fridge is less than 2 years old, ice maker stopped working, contacted LG who said they would not fix under warranty. A $2500 fridge that doesn't last 2 years, and no warranty support, avoid at all costs... Show details
Came to read the reviews as I cannot believe LG's customer service can be that POOR. It feels like they are doing everything they can to avoid sending someone to fix the fridge until the warranty expires in September. I should have stuck with SAMSUNG. The fridge is not even 5yrs old yet. Show details
Great fridge except the fact it died just after the warranty expired. LG were not helpful in getting a resolution. Have since found many reviews stating their fridges had also died at 3 years, so appears to be a manufacturing issue, or planned obsolescence. Yes it did die just after the stated warranty, so there is no obligation from LG, but I… Read more
would expect a bit more life out of such a significant purchase.
I will actively avoid every LG product from now on.
<<UPDATE>> In the absence of a solution from LG, Appliances Online have provided a refund, which is service over and above and greatly appreciated.
This fridge has been awful. Cost thousands and has lasted 6 years! We have had 3 repair people come out due to various issues each time costing hundreds. The water filter stopped dispensing ice after 4 years, I paid $300 to be told it was going to cost $800 to purchase a new door (apparently a common problem with LG). I tried contacting customer… Read more
service repeatedly it was simply impossible and useless as out of warranty. After 6 years the entire fridge just stopped working and we came home to find everything melted. I will never purchase LG again.
It was around a year old when the ff er error started. When I contacted LG I was told it was due to frost build up. I told the person that it is highly unlikely because the error is accompanied by the whole unit turning off. After I tried to insist on them doing somethinf about it, I was told I will need to PAY to have someone come out and if it… Read more
is faulty I will get my money back. Yes, read that again... They wanted me to pay for a warranty checkup. I refused. I turned off the unit for a day. Turned it back on.. Guess what - shock and awe, the error returned after 3 weeks. Now it has the error up to 6 times a day. Often overnight. Which means the fridge items become room temprature, the ice in the ice maker ends up in a puddle in the door handles and on the floor. Frozen items defrost. This unit is 1 year old now. When this started it was 11 months old.
There are class action lawsuits in the US and Canada over the exact issues all of the reviewers and myseldf have experienced. Maybe we should do the same in Aus.
Any lawyers reading this? Can you please help us consumers create a class action lawsuit or join one? Against LG. They know their fridges are dodgy but continue selling lemons, please someone help us. The cost of living is so high, the sudden failure of our fridge and poor support from LG, has really pushed us over the edge.
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4 years and now gone. twice been serviced as not cooling. Lots of food wasted due to this. Would never recommend!!! Show details
Compressor blown up only after 5 years They promote their silly 10 year warranty on the compressor Guess what that doesn’t include labour Out of pocket $500 to have it replaced in labour Labour is actually more than the part We have other branded appliances and labour is included under the warranty Once upon a time fridges lasted years not only 5 years Because of this I will not be purchasing another LG branded appliance
The worst fridge we have ever owned – This has been the worst performing refrigerator we have ever owned over the last 40 years. Fortunately we took out an extended warranty as at around 2 years the compressor failed and was replaced now at almost 5 years a technician assessment has diagnosed a refrigerant leak in the cabinet. In the middle of hot summer weather, it took ages to get… Read more
an appointment for a technician to report what we already knew that the fridge had again failed. Now we have to wait ages for a decision. In the meantime we have lost hundreds of dollars worth of food and still have no refrigerator. Obviously this fridge is of very poor quality and comes at not only a huge cost to us but also to the environment.
LG Fridge Linear Inverter FAIL – Fridge is 3 years old and has stopped cooling it seems as though the Linear Inverter has gone (10 year warranty). The same day it stopped cooling we had already gotten $300 worth of groceries that all had to be thrown out. I called LG Monday, they started warranty claim. Said that I will hear from them within 2 days for repair. 2 days later… Read more
nothing, I had to contact them again. They have booked me in with local repair centre who aren't open for another 2 days. So who knows how long we are looking at having someone look at it, let alone wait for parts for repair.
We are a family of 5 with 3 teenagers. Not sure what LG expect us to do? The fridge cost $2300. I would never recommend this fridge, or LG to anyone after all the reviews regarding their Linear Inverters failing. Google it, and save yourself the trouble and buy something else.
Avoid at all costs – Buyer's remorse has set in with this lemon. Had a linear compressor failure during the covid years, only 14vmonths old, took 3 months to get a tech to fit a new compressor, 2 years later it has happened again. Fridge full of food, just before family Christmas celebrations this really expensive refrigerator is an epic fail, avoid like the plague. To add insult to injury gave our older Haier fridge to my daughter and its still going strong. Show details
Avoid at all costs – Buyer's remorse has set in with this lemon. Had a linear compressor failure during the covid years, only 14vmonths old, took 3 months to get a tech to fit a new compressor, 2 years later it has happened again. Fridge full of food, just before family Christmas celebrations this really expensive refrigerator is an epic fail, avoid like the plague. To add insult to injury gave our older Haier fridge to my daughter and its still going strong. Show details
Worst Fridge ever – Bought this fridge and after 2 years it failed and stopped cooling, everything had to be thrown out. They replaced it as it was In warranty and we got the exact same fridge. Now 3 years go by and it’s happened again. LG won’t do anything about it. Will never buy an LG fridge again!
Extremely cheap build quality – Extremely bad build quality, customer service team were not helpful and spent weeks going around in circles. Shelf broke 2 years in, it being held by a very cheap piece of plastic.
Rotten LG fridge – Purchased this fridge 3 years and 1 month (to the day) ago. Went on 4 weeks vacation and came home to a putrid mess. The fridge stopped working probably the first week we were away due to the smell and mould build up. Contacted LG and they sent out a technician 4 days later. It was a faulty compressor. LG replaced the compressor under warranty but… Read more
did nothing about the putrid smell. After the fridge was cleaned twice with vinegar and bleach the smell was no better. This has rendered the fridge unusable for health reasons with possible mould in places I can’t access to clean. LG has done nothing to compensate for the necessary purchase of a new fridge. My advice is stay clear of LG - unsatisfactory customer service. Update: Quite sometime later LG did in fact compensate me for the fridge. I was paid approximately half the original price for the fridge and obviously am out of pocket over $2000, having to purchase a new fridge. Despite claiming through LG for loss of food no compensation was ever received.
Not worth the investment – Extremely disappointed that 3years and 4months after purchase the LG L570MBNL fridge it is dead (compressor). Lost the whole fridge contents, no cooling what so ever. Absolutely rubbish for a fridge to die in 3.4years with only a 2year warranty. Now it seems that there is so many others in the same position. Will take this up with consumer protection that LG knowingly sell a defective product. Show details
Very disappointing for the price – There quite a few concerns with this Fridge/Freezer. Firstly the shelves are pretty close together and combined with limited fridge door space means there's not a lot of room to store bottles, other than laying down. Which is not always possible. In theory the slide away portion of one of the shelves is meant to help with this, but to use it… Read more
makes half of two shelves useless for anything else. The added bonus with this bit of shelf is you can easily bump it when things are on it sending those things tumbling onto the kitchen floor.
Secondly, the top shelf has a lot of flex in it. I don't trust it with any significant load and thus it's usefulness is limited.
the biggest problem, however, is it's durability. This thing had dents in the outside within days of us getting it home. Within the first 6 weeks it had more dents than the previous fridge had in 6 years. The "ThinQ" branding must mean they've made it out of the thinnest possible Stainless steel they possible could.
In all seriousness, one of the dents came about from accidently brushing a glass bottle up against an edge. Not hard. Just putting it back in the fridge.
In recent weeks we've discover one the small door shelves on the back of the ice maker has broken off. To fix it we will have to replace the whole inner door of the icemaker.
Another thing, that isn't a fault, but worth noting, the height listed in the specs is the smallest adjustable height, not the largest or the middle. This caught us out as we thought we had just enough room to get under cupboard and I had to remount the whole thing to fit the fridge. It would be nice to know the range when buying.
Overall it's very disappointing from a brand which is meant to be be better than the cheapest on the market.
Two Brand New LG Fridges Faulty in One Week – Worst Fridges I have ever had. The first LG fridge I had started making lots of noise continuously and I asked for a replacement. The first replacement new LG Fridge that was delivered was Faulty on arrival with error code CF E. The second replacement new LG Fridge that was delivered was Faulty on arrival with error code CF E. Both fridges did not… Read more
cool or produce any ice. Ran a diagnostic with the LG ThinQ App and Error Code CF appeared which means There is a defect in the cooling-related fan motor. Model GF-L500MBL
Seal broke after 2 years exactly – We paid $3764 for our Lg ThinQ fridge and a week after our two year warranty was expired our seal broke, causing issues with the temperature. The company hasn’t given us any help to fix it other than sending us the details of a place we can pay to get it fixed. For that amount of money you’d expect a fridge to last longer than two years. Avoid this company. Show details
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Hi Dazza, thank you for sharing your feedback with us. We… Read more (+2 replies)