LG NeoChef MS4296

Only lasted 3 years, so out of warranty. No wonder our landfills are filling up and finding space for rubbish tips is becoming a problem! BECAUSE WE ARE NOT MAKING PRODUCTS THAT LAST ANYMORE MORE, 3 YEARS ISN’T GOOD ENOUGH LG. Show details

Bought oven Nov 2022, and developed a big area of rust under the paint (paint fall off during cleaning). LG customer service said their specialist determined it was not cleaned correctly. Will never buy another LG again. Show details

Following my daughter’s exact same microwave failing after 2 years I was expecting something to go wrong. My microwave rusted out internally and is now too dangerous to use. It’s clear to all that the finish to the inside box is inferior, I would avoid this like the plague there are obviously major quality control issues. Sadly LG suggested it was… Read more

my fault because of lack of maintenance, I can assure you that was not the case, the problem was lack of a quality finish and that is held up by the number of people that have posted with the same issue.

HIGHLY RECOMMEND LG 42L 1200W NeoChef Smart Inverter Microwave White MS4296OWS – As I was cleaning this microwave today, I realized I hadn’t reviewed it yet. After two years of heavy use multiple times a day, it still looks and works like new! Just check the photos. Before this, we always bought Kmart microwaves, but they would rust out quickly, even though we kept the door open to dry them. My microwave is stored in the… Read more

pantry.

I chose the LG 42L 1200W NeoChef Smart Inverter Microwave (White, MS4296OWS) mainly for the "soften" setting for butter, which has been fantastic.

As for the fancy defrost settings, they’re nothing special, I’ve stopped using those due to the typical cooking the edges before defrosting the food issues.

While it’s more expensive than a Kmart microwave, if you’re replacing those every year, this is a much better investment in the long run. Highly recommend!

Love this microwave! – I purchased this Microwave because I wanted one I could use to cook meals as opposed to just thawing and reheating. This microwave has exceeded my expectations. There are many options available yet also amazingly easy to navigate and find them. Reheat, sensor cook, soften, melt, proof, keep warm, inverter defrost. With 1200W It leaves my old 700W… Read more ·  1

behind. Looks. Well it certainly does not look like most microwaves as it has a single piece tempered glass door which not only looks good but makes cleaning easy. I can access the plus and minus button as well as start stop without opening the door. The remining functions are accessible via a panel when the door is opened. There is a list of menu instructions on the top rim of the microwave which can be hard to read sometimes but I use the one in the included book instead. The book is quite easy to follow and I found myself confidently using various options very quickly. The hexagonal ring under the glass plate makes it more stable and the Anti-Bacterial Easy Clean interior coating makes cleaning a breeze. Using this microwave is so easy and the results are very impressive. I wanted to be able to use it where possible instead of my stove as my old solid plate electric stove takes forever to heat water to boil/steam my few vegetables I cook and the oven heats my whole unit long before it has heated my leftovers. I have poached an egg (yes, it can be done) with success and steamed vegetables right in a fraction of the time. I have cooked risotto which is a fair and tasty alternative to stove top version. It turned my frozen meal into something close to freshly made without the usual overcooked and/or cold spots, it was delicious. Butter from the fridge softens, not melts, ready to use and food is defrosted evenly. And when it is done there is no “beep”, instead, it plays a little tune! I have not used all the functions yet however so far; I am happy with what I have used. Can it completely replace my stove? No, but it can do many tasks that previously would take a whole lot more time and power than doing them on the stove. I would certainly recommend this Microwave.

Purchased this microwave from JBI Hi Fi in July 2022. Rust started appearing a year ago but was mild. Now the interior surface has bubbled and rust on the door surface. LG states it maybe a manufacturing fault and to take it to a LG service provider… Read more

to be assessed. All White Goods at Wetherell Park, who say I must pay $70 up front for a report.I believe it is obvious a faulty interior surface and the unit needs to be replaced. LG is not interested and have been sent in circles

I purchased my LG 25litre microve in September last year, so it's not even l year old. Although the time shows on the outside panel and it can heat, when l open the door (which one has to do to avail ones self access to the functions) none of the… Read more

functions are working, it's like it's dead. I informed Appliances On Line of this and today l had a call from LG service centre. I was on the phone for 15minutes explaining and all l got from him was that l should take it to a service centre in Wetherill Park, which happens to be FIFTY FOUR KMS from where l live. When l explained that l'm an 86yr old woman who walks with a stick, he said that's okay, you can courier it in!!! So l'm expected to pay for a 54 km courier to their warehouse and another 54km back. Are they insane, that would probably cost more than the microwave. OMG l've just read LG reviews here and they are so negative that l wish l'd read them before purchasing this microwave. It replaced my last microwave which was fantastic for 10 years. This microwave is still under guarantee and l cannot get it fixed. I've emailed AOL with my grievance and l'm waiting on their response. I have purchased every main and small appliances from them and they have been fantastic, so l'm hoping for good news. When l told the person from LG, that l was gonna leave a review, l had no response, so l ended the call. His answer was to send me a text with the address in Wetherill Park. Disgusting attitude and l'll NEVER buy anything from LG. The photo shows the door open with the time but ALL those functions do not work‍‍♀️

Significant rust found ! Recently discovered rust formulating in the interior of the microwave. The microwave is out of warranty by two months of the two year warranty period. I’ve contacted the Lg customer services department and have had a reply requesting more information and there response with regard to the rusting issue as follows - … Read more

“Humidity and Steam: High moisture levels from cooking can accelerate rust formation. - Food Spills and Residue: Leftover food particles and liquids can trap moisture, leading to corrosion. - Lack of Cleaning: Regular maintenance helps prevent rust by removing moisture and food debris. Also note that the Customer Service department have asked whether the oven is still heating.

As many other consumers who have posted about this product., I’m concerned about the potential safety outcomes of further use.

I will update this review when I get a reply back from the Customer Service department with their final decision having read other reviews regarding rust on this product , I don’t hold out much hope of a positive resolution with LG .

To update LG as suspected failed to give a positive resolution, and have ceased email communication, my customer service experience has been appalling, I contacted the OFT for there assistance of which to my knowledge LG ignored their communication.

I hope this review is helpful to other consumers and that they might think twice before buying LG products, I will certainly never buy anything from LG again.

This Microwave Oven completely rusted out at 3 years old. As you can see in the photos it's rusted all over. My previous microwave lasted 24 years before it failed with an electrical fault. Don't see why this one should rust so quickly. I contacted LG support about the issue. They saw the photos and agreed it was rusted. They asked what I… Read more

was heating in the microwave and what was the 'moisture content' of the food. They then said it was caused by improper use by the customer due to heating up food that was too wet. I only said I was heating up leftovers. When I asked to speak to a manager, they changed their story and want me to drop it off to a repair centre for inspection when they already know what the fault is.

They not only have a faulty product, but their policy is also to lie to customers on the first instance, and then to make it as difficult as possible to get a faulty item replaced. A good company would just offer a replacement or refund.

Don't waste your money. We bought an LG magnetron microwave 2 years ago, now has a significant rust spot (which means it can't be safely used) and LG service said "it's not a manufacturing issue". Were going back to sharp microwaves which I've had for close to 10 years previously without problem. I won't buy an LG product again. Show details

Don’t expect it to last much beyond the manufacturer’s warranty and don’t bother chasing it up – I purchased the LG Neochef 42L smart inverter microwave oven from Bing Lee Bankstown in October 2021, with two years warranty. In January 2025 I was cleaning the microwave when I noticed that the paint underneath the turntable had bubbled up and a rust spot was present. This defect meant that the microwave was no longer safe to use. I contacted… Read more

LG and spoke to a resolutions team member. After discussing the issue he told me that he does not know how the defect may have occurred, “Maybe food got caught under the turntable”. I told him if that was the case why is the defect confined to only one spot? Would it not have dragged along and created a circle of rust? I also told him that I was not happy with his response and I will be going to Fair Trading. His reply was that the microwave was out of warranty and I can do whatever I like. I contacted fair trading and was advised to go back to the seller, Bing Lee Bankstown which I did. I was attended to by a gentleman whose name I cannot recall. He advised me to contact LG. When I told him that Fair Trading advised me to go back to the store where I purchased the microwave he offered to take photos of the defect and send them to LG and he added that the microwave is now out of warranty and he cannot do anything about it. I emailed LG customer support Australia, Fair Trading also attempted to contact LG customer support but it seems we both have been ghosted by LG Electronics. I will never waste my money on an LG product again and I would think twice about purchasing from Bing Lee Bankstown.

Beware of faulty microwave ovens – BUYER BEWARE. I bought this microwave from Harvey Norman just over 2 years ago because of the raving positive reviews and reputation. Unfortunately it has started to decline - making loud buzzing sounds and won’t heat food. Called LG and because it’s over 2 years old I have to pay out of pocket to fix it. Called the repair company with an estimate… Read more

of $300 plus to fix it. $70 initial cost just to diagnose the problem. I paid $300 for the microwave - which is a fair expense. For it only to last 2 years is disappointing. I expected more being an LG loyal customer and user. Won’t be purchasing LG products again moving forward.

LG microwave rusty interior – Hi. We bought an LG MS4296OWS Microwave from Retravision in Albany WA on September 30th 2020. This is what I have conveyed to LG, but they are not interested. "It has been a great machine and the reason we chose it was because of the 10 year warranty sign on the glass door. I realise now that it is only for the inverter. The unit has interior… Read more

coating flaking off and rust appearing. We have kept it clean without abrasive products and it has failed. I spoke to a team member and was told that this is not considered a manufacturing fault. We have many household appliances of other brands which are 15 years old and still going well, such as Fisher and Paykel and Samsung. I am disappointed that a top of the line unit has failed this early. A replacement unit will cost us more than a weeks aged pension. I have given many products glowing reviews online and it is a shame that this is the first negative review I will have to do. I am happy to receive a call regarding this matter, if you decide to back up your product reputation. Thank you. James Watkiss."