LG QuadWash
Verified195 reviews
Regretful purchase Auto and ECO modes = poor cleaning performance, and wet dishes. Intensive, Hi-Temp, and Steam modes = good cleaning performance, but after several washes the upper spray arm warps from the heat and no longer can spin due to contact with the upper rack, so needs to be removed and bent back straight by placing heavy weights on it… Read more
overnight. Why have components in the machine that can't handle the high temp that the machine is capable of?
In the store we were so excited about this purchasing this appliance and were happy to spend the extra money on a higher end model - thinking it would be a game changing appliance for our busy family. While it promised a lot, it delivered a little. Wash cycles upwards of 3 hours, and despite the steam option, it wouldn't clean soft peanut butter… Read more
off spoons. Less than 8 months after purchase, it got worse. The machine started cutting out mid-wash and after we tried a number of basic troubleshooting options (clearing the drain, cleaning the filter, unplugging from the wall - leaving for a few minutes and plugging in again), nothing changed. No error codes, no warnings, the app was useless.
I reported the fault with the retailer in July and the experience since then has been extremely disappointing. After lodging the issue, I was told the repair had been assigned to an authorised service centre — but despite multiple follow‑ups, the repairer never received the required part. They advised me directly that the part was on backorder and that LG wasn’t responding to their attempts to secure it, suggesting I contact LG myself to try to get things moving.
When I contacted LG, I was told the part had been ordered weeks earlier but still had no ETA. Days later, LG advised the part wouldn’t be available until mid‑September — more than seven weeks after the fault was first reported. Only after pushing back did LG offer a replacement or refund, but even that approval has been slow and still remains unresolved.
We purchased a new appliance expecting reliability and support. Instead, we’ve been left without a functioning dishwasher for nearly two months, with poor communication, long delays, and no sense of urgency from anyone involved. This has been one of the most frustrating customer service experiences I’ve had with a major brand. Never again buying LG!
Hi! Thank you for bringing this to our attention, Bob. Its… Read more
We finally upgraded our 10 year old Bosch dishwasher to a new unit. We were at first going to buy another, but have had a good run with some other LG appliances so we bought a LG unit. Not even 12 months in, the rinse-aid flap plastic had deteriorated to a point where it started forming a crack and thus would also not stay shut. Contacted LG with… Read more
all relevant information and was denied as this is apparently not a manufacturing defect. I work in the automotive industry and am well aware of a poor plastic when I see one. Considering the Bosch lasted over 10 years and we never had any issues with the plastic, I find this very poor on behalf of LG. At the end of the day it’s a push and release tag inside a machine that gets hundreds of heat cycles through it and obviously is not made to last… not happy!
Hi Stefan, thank you for sharing your feedback with us. We… Read more (+1 reply)
Reviews with attachments
To begin with, this dishwasher was fantastic. It cleaned exceptionally well, was quiet, and every function worked exactly as it should... while it was under warranty. Then, just a few months after the warranty expired, at around 15 months of ownership, the problems began. The dishwasher started displaying an AE error, indicating a leak had… Read more
activated the flood sensor in the base of the machine. I removed the kick plate and found water in the flood sensor tray. I thought perhaps it was just a one-off incident.
Then it happened again a month later.
Three weeks after that, it happened yet again.
At that point I decided to investigate further. What I found was completely unacceptable. The bottom door seal was literally disintegrating at the slightest touch. Whatever material it was originally made from, whether rubber or silicone, had completely broken down. Running my finger along the seal left black residue on my hand, and pieces simply crumbled away (see photos). The seal had the consistency of plasticine rather than a durable gasket. It had lost all structural integrity. I have just been repeating the draining of the sensor to keep it going.
To say I was disappointed would be a massive understatement. This isn't normal wear and tear. It's a critical component that appears to have deteriorated prematurely, allowing water to escape and repeatedly trigger the leak sensor.
People often say modern appliances aren't built to last, but failing barely three months after the warranty expires is simply unacceptable. A dishwasher is a major household appliance that should provide many years of reliable service, not just enough to make it past the warranty period.
If you're looking for a dishwasher that performs well for the first 12 months, then this LG model may suit you. However, if you're expecting a quality appliance that's built to last, I cannot recommend it. Based on my experience, I won't be purchasing another LG dishwasher.
Hi Mike, Thank you for sharing your feedback. We understand… Read more (+1 reply)
Is a good dishwasher, Quiet, has an eco cycle and a power saving button. Washes things clean but eco cycle does not clean some things as well as intensive cycle as expected. Can lay taller cooking utensils in cutlery tray at an angle to fit under the upper wash arm except for .., read blow. Issues so far: Upper wash arm has a low hanging knob in… Read more
the middle and catches on the taller cutlery in the cutlery tray even though their height does not impede on the upper spin arm. Cutlery tray develops holes in the bottom plastic mesh in the middle compartments under the handle and need to be careful no handles are placed downwards as they can fall through and stop the lower wash arm from spinning. Plastic mesh on bottom of the tray looks flimsy. Dishwasher leaked from new on the Intensive cycle. The leak was fixed under warranty. There are no power consumption figures of each cycle. The Intensive and Eco cycles are close to 3 hours except turbo cycle at 1hr. A 2hr mid temp cycle would be ok. Cannot seem to connect to wifi to download an extra cycle anymore. Hooked it up once to view the cycles on offer and the extra cycles didn’t appeal but now it will not connect anymore. The cutlery tray is designed so can place taller cooking utensils and lay them at an angle to fit under the upper wash arm height but still need to be sure they do not hit the low hanging centre knob from the upper wash arm. There is no tray to place sharp knives on in top. Usually slide them in from front behind the glasses.
Have had this dishwasher slightly over 3 years. It is OK. Not as good as I had hoped it would be, and honestly not as good as the ancient and cheap Bosch it replaced. It washes stuff, mostly well, and that's all good, but there's no cutlery drawer, which is handy if you have just fed a lot of people, as it means you can use the basket space for… Read more
more dishes, and you have nicely spread cutlery to get properly cleaned. And then there's the main issue - in LESS than 2 years the cutlery basket has cracked, and before the 3 year mark the bottom dropped out of the main 2 areas of the basket, leaving only little spots to put all my cutlery, which means handwashing most nights - and I bought a dishwasher to wash this stuff for me! I approached LG about it, they asked for pics, and then ignored me. Didn't even bother to respond, or even advise me where I could purchase a new basket. I have nearly everything LG in my house, but I can assure you, from this lack of decency in service, I will NOT buy any more LG ever again.
Hi Liz! Thank you for sharing your feedback with us. We regret… Read more (+1 reply)
- +7
I do not recommend anyone purchase this dishwasher, I bought it as recommended by the goodguys in Penrith. The after sales from both of these companies is atrocious. The dishwasher leaves my dishes with food residue still on them and the top cutlery draw is never cleaned and left rusty. It’s a cheap useless over priced machine. my old fisher &… Read more
paykel was so much better do not buy this machine After posting in a local mums forum on facebook it’s seems like im not the only one. I will be lodging a complaint and I have contacted current affair
Hi there, thank you for sharing your feedback. We want to… Read more (+1 reply)
It has all the bells and whistles but at its core, it is cheaply designed and built. Firstly the steam is a big problem, it degrades the dishwasher seals and plastic which will cause internal leaks, leading to error codes. Speaking of error codes, it’s not a matter of if, it is when you get one. But it’s generally at the 3 year mark when… Read more
warranty runs out. The dread E1 fault (inlet fault) even technicians can’t figure out.
When it comes to dishwashers, stick with Bosch. LG on the surface looks like a shiny new car but beware of the turd under the hood.
Burnt motherboard for your troubles, a secondary fault.
This dishwasher has been so unreliable. It is just over two years old and has had multiple IE issues which advised it is a firmware issue.Spent over 1hr to connect lg thin app to dishwasher to update firmware. I will need to wait 2 to 3 days for a case manager to schedule the repair in. Worst dishwasher ever. dishwasher is not working for 5 days. Will refer this to ACCC. Third water pump to date !!!!! Show details
My last LG dishwasher lasted 12yrs of heavy use with almost no issue so when it died seemed an easy option to get a new LG XD5B14WH. How wrong i was this thing has so many issues and is only 2 yrs old. The cutlery basket is so weak, the first one lasted 1yr before the plastic bottom fell apart, thought must have been a bad one so bought a genuine… Read more
LG spare part that has done exact same as first in less than 1yr so now need to buy another as knives fall though and stop the lower rotator from spinning. For reference the basket in my first LG dishwasher last the entire life of the machine. The touch panel on the front bugs out all the time and starts flashing and beeping and have to turn off power at wall to reset. And the machine makes horrid thumping noises during a certain part of the cycle. Apart from that it seemed on par with my first one for how it cleans dishes and how loud it runs, except when thumping noise is happens and when a knife pokes through the bottom of basket and jams the spray bar. Would have thought newer model would have been improved but has gone way backwards. I'd take the old model with proper buttons and and basket thats not made of recycled plastic bags any day. No more LG In My Home. Bring back the old model this is junk.
Latest follow-ups
I am writing this to warn other Australians before they spend $1,700+ on this LG QuadWash (Model XD3A25MB). After normal use, the internal components of this machine have started to disintegrate, leaving a disgusting, black tar-like residue all over… Read more
my "clean" dishes. This gunk is incredibly difficult to remove and even stains your skin when you touch the racks. I took this to the tribunal (ACL claim), but LG successfully fought it by producing a generic service report claiming "harsh chemicals" caused the damage. This is a complete deflection of responsibility for a clear manufacturing defect. The proof that their "chemical" excuse is nonsense is on the outside of the machine. The "Start" button on the control panel has bubbled and peeled away completely. Unless dishwashing tablets are now airborne and attacking the exterior of the unit, this is undeniably a failure of poor-quality materials. Bing Lee and LG have left me with a machine that is unsanitary and falling apart. If you value your health and your money, stay away from LG dishwashers. They would rather spend effort on legal loopholes than building a product that lasts. Pros: None. Cons: Leaves black residue on plates, control panel peels off, terrible manufacturer support.
Follow-up · Did the residue affect all dish types? Yes spoiled kids utensils n cutlery
Hi there! We appreciate you taking the time to share this with… Read more
Unit failed at 2.5 years using one wash a day. AE error, which is a known error for this machine. Water leak internally, but we cannot see water anywhere except in the base of machine? So machine will not run, just drain pumps and hums continuously.… Read more
We are on our 3rd cutlery basket, the bottom falls out as knives put a hole in the base after 12 months. These are not warranty items and is a known failure here also see other reviews. This machine is still sold today yet the basket is a known issue. The repair which technician is confident to fix the leak is $450 to install and replace the solenoid valve, which is a $45 part, but it was diagnose then 2nd visit needed now part is ordered. Removing machine covers not easy in our tight kitchen. Technician thinks solenoid will fix the machine. Machine must be pulled out of cabinet, which is very difficult. Next time it fails we will buy a cheap Westinghouse for $600, we have one in our 2nd house and it has been rock solid for 8 years running daily. We have tried various dishwashers over the years, Bosch, Smeg and all get faults at about 3 years in our experience. With this LG the glasses are not always clean, powder mild streaks, and yes we use rinse aid and branded tablets. We have soft water. Look up reviews elsewhere for this machine, poor. Warranty is 2 years. I did look at Hisense with a 3 year warranty but it also has poor reviews. Westinghouse from now on. Expensive is not better, and technician said he does not have many calls on Westinghouse. We paid about $1000 for this machine 2.5 years ago. The App is not really any good as it does nothing to be honest. You cannot control the machine from the app. LG has been a very frustrating experience. Expensive definately not better in our experience with dishwashers, most seem to fail at 3 years, so from now on a brand for us, that is cheap, then we can throw it away if it fails out of warranty, as the service call and parts cost is huge.
Follow-up · Bought a Westinghouse. $900 with a 5 year warranty. The repair final quote was $610 for the LG. It is not worth it. The 10 year LG motor warranty tries to give you false confidence. Now I insist on the 5 year warranty parts and Labour and only Westinghouse dishwashers give me that. LG dishwasher never again.
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LG XD5b14ps dishwasher 3 years old. a write off The door seal failed, the rubber just cracked and crumbles into black sticky strip Water escaped into the door latch electrics which in turn burnt out the switches which then faulted the electrical… Read more
control board. LG service cannot say why the rubber seals failed Previous dishwasher of another brand lasted 16years doing the same service and using the same dishwasher tablets.
Follow-up · The dish washer worked very well For some reason the door seal failed. The dish washer tablets used were from the supermarkets and only domestic dishes were washed in it. Would have liked to replace like for like but not willing to chance another failure and cost of replacement.
Positive reviews
4 years and still providing outstanding cleaning efficiency and value. The quad wash extra spray nozzles upper and lower really make a difference. I have 50 Years experience with a wide range of domestic dishwasher brands. Quad wash has exceeded all expectations for $$ spent. Fully adjustable middle drawer height position, cutlery rack is… Read more
adjustable on one side for larger utensils and keeps cutlery separated avoiding scratches. Middle drawer offers many adjustments for different glassware and cups and sauces. All bottom drawer racks fold down for large pots and dishes, upper cutlery draw enables more use of bottom drawer space as basket not required, however comes with one if needed. Nice easy to use touch control panel, very good build quality for the money. Steam, dry, half load, clean cycle, huge range of temperature options and fully customisable wash cycles through the app. Number of cycles since last machine clean, when to clean and fault finding ability information. Only washer to surpass would be Miele in my experience.
This dishwasher washes well, and is quiet. However, if you are upgrading from an older LG dishwasher you will be disappointed in the lack of space compared to the older model. I used to be able to put tall utensils, large chopping boards, and platters in the bottom rack, but they won't fit in this dishwasher. The top rack no longer has the blue… Read more
flip racks which came in handy for lids and utensils. Also tumblers and wine glasses don't fit in as well as before. I'm sure I'll adjust to it, you can put much larger bowls and even pots in the top rack now, so that's something. I bought it online, but wished I went in store and had a good look, as I didn't realise they had changed so much.
Good dishwasher even on short cycle – Our new LG Quadwash replaced an 18 yo LG which had been completely reliable but the hinge springs broke recently. The new one is not as rigid as the old one, especially the frame, but otherwise seems well made. The door is solid enough as are the… Read more · 1
internals of the machine. Most of the cycle is very quiet, the noisiest times are when water is emptying into the drain under the sink.
The Quadwash with two drawers and a cutlery basket is excellent for lightly soiled full loads. The capacity is better than the old 14 place unit once you get used to how to optimise loading. We mainly use the 38 min cycle, obtained by holding the turbo selector for about 3 seconds and turning off the extra dry. This cycle is economical with electricity and water. Everything comes out sparkling clean and mostly dry. The machine remembers your selection for next time. If using the 38 minute cycle it is best to use powder not tablets as the tablets can leave a residue on the crockery. This is expained in the manual. We are using Shine powder and rinse aid with excellent results. For more intense washing we use the turbo 59 min cycle with no extra dry for which tablets are desirable for extra cleaning. This cycle uses significantly more water and a bit more power.
Both cycles wash dishes very well and dry reasonably well. We put a tea towel above the machine and empty like items onto it before placing them into cupboards or drawers. As recommended in the manual the bottom basket should be emptied first. Mugs need to be placed bottom down to absorb water which is still welled on some of the mugs. The cutlery basket can be emptied by tipping out the contents but it is advisable to hold the flaps down against the basket to stop the cutlery tangling should the flaps fall open. We have removed the folding glass stem shelves and added a shortened folding shelf from the old washer which can support and separate sharp knives as there was no really good spot for them. This would be a good accessory for LG to supply with the machine.
The dishwasher was easy to instal after the hole in the back of the cupboard was made larger to acco modate the water inlet hose. The filter is easy to check and when necessary, clean.
We load the top tray starting from the front as too much of the weight at the back makes it harder to smoothly push the drawer back all the way over the water inlet, unless a small downward pressure is used on the front of the basket while closing.
Hopefully it is reliable for a long time.
Follow-up · We are still extremely happy with the 2 year old dishwasher. The performance and reliability have been flawless. We exclusively use the Express wash with no extra dry. The stated electrical consumption is 0.61kWh. Water consumption is 12.4L per load which is a bit higher than the Eco Cycle at 9.9L. If the time doesn't default to 38 minutes we know we need to top up the rinse aid.
Negative reviews
Dishwasher works well, when working.... Display has failed 3 times and now LG won't support warranty. Don't recommend any touch screen product or LG product in future Show details
Hi! Thank you for taking the time to post your review. We hear… Read more (+1 reply)
Nothing but trouble.brand new 8 months later starts showing ie fault wait 1 month service tech to attend fixed half then said need another hose be a couple weeks. Don't buy LG you be sorry
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Consumer warning: I replaced a 25-year-old Dishlex dishwasher with a new LG model, and it has been a clear downgrade in real-world use. Installation and delivery were flawless, and the unit is quiet. Those are the only positives. Washing performance is poor compared to my old Dishlex. Pots and pans do not come clean reliably — I now have to scrub… Read more
them before loading, and in some cases scrub them again after the cycle. That defeats the entire purpose of a dishwasher — so much for water saving. In practice, I am using more water overall trying to get dishes clean than I did with my old unit. The efficiency claims do not match real-world results. Drying is also inconsistent, with items frequently coming out wet even on hotter cycles. The interior space feels reduced and less practical than older designs, and the lack of an interior light makes loading and unloading more awkward. I should have considered a higher-end machine, but I assumed that after 25 years even a basic modern dishwasher would do a thorough job. At this point, it feels like I may as well go back to washing by hand. Overall, this feels like a step backwards in core functionality. Buyers should be aware that newer does not necessarily mean better in everyday use.
Recent reviews
(Model is XD5B24PS) Terrible, only lasted 4 years. Started showing inlet error occasionally but then full time. we replaced the inlet hose as it has some electronic component but still go the error. Will be taking it up with Fair trading as mid range machine should last more than eight years. Will never buy LG again. Show details
Bought in March 2023 and failed in Dec 2025. Just outside 2yr warranty. Error code E0, a well known & documented fault - check all the other reviews, where the machine says there is water leakage in the machine. We had extended warranty and repairman said a new part was to ordered. However, the insurance company rejected their quote and we got… Read more
credit for a new one. Noticed that this machine is still for same despite the many, many people who have complained about this same problem. Noticed also that there is a large sticker on the front of the machine touting "10 year warranty" - and in smaller letters "on motor". That is marketing-speak because that machine will never get to 10 years. Needless to say, we did not buy a LG dishwasher again. These are white goods and they are supposed to last at least 10 years, not just the warranty period.
Find out how LG QuadWash compares to other Freestanding Dishwashers
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Draws are rusting and coming apart after a couple years. Now I am getting AE Error and it is not working. Haven't had much luck with this dishwasher, sometimes it doesn't clean the dishes properly. Now it doesn't work at all, so properly replace it with a higher end brand. Barely lasted 5 years... Show details
A Lemon - don't buy this product. We've had non stop trouble with the dishwasher since purchasing late Sept 24. It first started in May, with Dishwasher display panel constantly beeping, lights flickering and then turning off mid cycle. Lots of issues getting LG to come out though eventually they replaced the display panel. Same issue in… Read more
Sept and another display panel. Now in Nov same thing and LG refuse to replace this Lemon. Very frustrating and unacceptable.
We bought the LG XD3A15NS dishwasher in early 2025 with a 5-year Gold Service Extras warranty. From the first week, the bottom tray would jam and refuse to slide in unless lifted by hand. We reported it immediately. After months of chasing, two different technicians came out. Both confirmed the fault and even replaced the tray — still jammed and… Read more
unusable. We provided multiple videos (even the technician sent one). LG dismissed the issue with ridiculous excuses like “we used two fingers to push the tray.”
Nearly a year later, and according to LG and The Good Guys (Mile End), there is suddenly “no fault found.” LG now wants another video, while this model has conveniently been discontinued. The Good Guys offer nothing except delays, finger-pointing, and yet another pointless service call. We paid for a 5-year extended warranty, and it has delivered zero protection, zero service, and zero responsibility.
Under Australian Consumer Law, a product must be fit for purpose. A dishwasher that can’t slide a tray without jamming is not fit for purpose — full stop.
We have lodged a complaint with Consumer and Business Services and are escalating to the ACCC, including concerns about misleading warranties.
This experience has destroyed our trust. We will never purchase from LG or The Good Guys again — and recommend others don’t either.
Had the dishwasher for 5 years. It worked great up until the direct drive motor bearing started making noise. Apparently this is a fairly common issue the gasket protecting the bearing fails and water gets in and rusts the bearing. The big issue is the 10 year motor warranty only covers the part not labour. With the part costing $160 and a call… Read more
out being a minimum of $150 plus the repair cost I decided to replace the pump myself. My model is a 2020 and they have removed the bottom access panel that was on older models meaning you have to pull apart the whole machine to replace the pump. Not a huge job but way harder than it should’ve been and what good is a warranty that only covers the cheapest item.
I purchased an LG dishwasher just over a year ago, and it has already broken down four times. For such an expensive appliance, the reliability is extremely disappointing. Dealing with LG customer support has been just as frustrating – they are unhelpful, slow to respond, and unwilling to properly resolve the ongoing issues. I expected much better… Read more
from a major brand.
If you’re considering an LG dishwasher, I’d strongly recommend looking elsewhere unless you want the hassle of repeated breakdowns and poor after-sales service.
The dishwasher cleaned well but only having it for a short period of time the LG dishwasher nut supplied cracked and flooded our house, causing thousands of dollars worth of damage, it has taken 5 weeks at the writing of this review and still no refund for the dishwasher or compensation for damage by the faulty LG product. We have requested a full… Read more
refund for the product under our consumer rights and guarantees and still no refund. This was our first purchase of an LG product and will be our last. Terrible customer service for LG even after all evidence has been supplied.
Water inlet hose required modifying holes in cupboards. Tweets “finished” tune at 3am. Main circuit board defective. Sensors for door faulty.Only <2years old! Show details
Worst dishwasher ever! I usually love LG but not this. Really long cycles & still doesn’t clean dishes well. I’ve tried several cycles & same result. Never had a problem before even with cheaper brands. Do not buy. Show details
Dishwasher doesn't hold as much as our last one but main reason for this review, it does not clean basic dirty dishes unless we use the Intensive 3Hr 19Min cycle everytime. After the LG washing machine that twisted out clothes to a degree that would have damaged them ( had we if we not returned it for refund), I dont think I will use LG again. LG… Read more
if you are reading this, please try testing your products and see how they compare to your competitors in future.
- +1
I bought the LG QuadWash XD3A15NS thinking it would make life easier, but it’s been nothing but a headache. It never washes properly—dishes come out dirty, and the dishwasher tablets almost never dissolve, leaving a chalky mess inside. The racks have already broken, and even when they were intact, they felt flimsy and awkward to load. For the… Read more
money I spent, I expected something far better.
When I contacted LG’s customer service, the experience was just as bad as the dishwasher itself—slow responses, no real solutions, and once the warranty expired, they were done helping. Between the poor cleaning, broken racks, and constant tablet issues, I wish I’d never bought this model.
It's a quiet and good quality machine until it's not. We had it for 6 years and then it kept getting errors. I would have expected it to last at least 10 years for the price. Would not purchase LG again. Show details
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Hi! Thank you for bringing this to our attention, Jesse. It is… Read more