Lux Skin IPL Laser Hair Removal Handset
Verified85 reviews
We have detected a number of positive reviews for this listing which we suspect have been falsely generated and have the potential to mislead consumers.
ProductReview.com.au takes a zero tolerance approach to any fake reviews and have removed these reviews accordingly.
I bought the Premium IPL V2. Be aware that if you have Polycystic ovary syndrome (PCOS) or a hormone imbalance, this will not work. I adhered to the guidelines, and even maintained the treatment for another few weeks (I am up to the 18th week of treating my face once weekly). It seemed like the IPL was MAKING my hair grow quicker. I found out… Read more
that this is possible when using an IPL with PCOS-caused hair. My skin is basically fair, hairs are dark. I bought this on the recommendation of a friend that has found that it works, but she didn't have PCOS, and if I knew it was bound to not work with my condition, I wouldn't have bought it.
IPL Handset – Love this product, would recommend, it beats paying for IPL treatments, I use it for every part of my body and my daughters and in regards with your warranty/you run into an issue with it, they really take care of you, asked me to take a pic and short video, then sent me a replacement one within a week, peace of mind, love Lux, they make me look forward to shopping for more beauty items. New Zealand Show details
no reply from customer service after several emails and online queries – product did not work, the light does not come on when pressing the button (unlike the tik tok demo video which clearly shows light comes on every time pressing button). Have contacted customer service several times, they asked for details of order (even though it was already in my query) and a recording of the issue, which I sent back several… Read more
times to follow up. No reply after emailing about 6 times over the last 7 weeks. I think they are ignoring me so I am then out of the 90 day return policy. I do NOT recommend and I should have listened to the negative comments that were listed.
Reviews with attachments
WORSE PRODUCT EVER - BURNT ME – I purchased this back in january. Have not seen any results since then & The Machine end uo Burning me twice. It looks Aweful there are so many great reviews on their website and on youtube I’m convinced they are all fake Show details
Money Wasted! – I used their product for 10 weeks and at the end I didn't see any difference in terms of hairiness. In Canada the 90-day warranty is practically an illusion since the return costs to send the product to China are equivalent to the product itself. Don't waste your time and money. Show details
No product, No refund. SCAM ALERT – I purchased the IPL hair removal in July and still have not received it. I got given a tracking number but according to the tracking, it has not left their facility (if they even have one). I have asked for a refund several times, and I keep getting responses saying “the product will be shipped within 3-5 business days,” “another response giving… Read more
me a specific date.” Which hasn’t happened. They do not have a phone number to call. I can appreciate it’s COVID19, but I’ve ordered several other products from other companies and I received them all. Also ordered a rival IPL product from Braun and received it within 5 working days and it works great, I’d recommend Braun. I looked at their 5 star reviews, but I have a feeling they are bots writing good reviews. I’m not sure I’ll get my refund, but want to warn others to be careful from this company.
- +7
Lux Skin company are scrammers – Do not buy from this company You will get your money taken & you will not receive your item They send fake tracking numbers They don’t have a customer service number Why do you think they are not google ? Because of everyone’s reviews On August 3rd 2020 this company charge me for an 2 unauthorized charges. So when I woke up and notice the… Read more
transaction.I immediately I contacted them via email on Tuesday.Told them that it was a wrong order and to cancel it because it was unauthorized without purchase without my permission or knowledge.Then they didn’t reply back to me but took 1 item off and send me a receipt of one item not saying how much it came down to or anything.So I contacted them back was told that it was only 1 item but that it has already been shipped when they could of stop it.They said that they still ship the item which has not received yet.I check the tracking number and nothing has been received from them.I even call and contact the tracking people and usps and nothing as been received or delivered. Then they told me that they I’ll have to send the item that I told them I never authorized back to them which is no problem but then they said that they will money supposedly but not the shipping fee even though they charge me for two items.The item was purchase at 11:30pm on that Monday and the next day was a Tuesday and I contacted them and they said that it already went out which was a lie.Then they told me that can’t cancel an unauthorized order however they’ll take 1 item out which I told them that I didn’t want however and They still charge me for two unauthorized items for $33.55.Then they BLOCKED me from instagram & atheist email.They never send the items or gave me my money back.They are scammers and does not know what customer service is.My friend bought from them 5 months ago and still no product.I will be making a YouTube video soon about my experience with their awful company and I’m coming with receipts.
Here are some links to look them up :
Report them on here : https://www.bbb.org/us/ky/park-hills/profile/online-retailer/lux-skin-usa-royal-logistics-0292-90026651/complaints
Reviews down here : https://www.trustpilot.com/review/uk.luxskin.co
https://juforce.com/lux-skin-ipl/
https://www.productreview.com.au/listings/lux-skin-diy-laser-hair-removal-handset
Causes burns and does not work – This product is ineffective. It would only work for 5 minutes before shutting off, and would not turn back on even when you turned it off and on again. After 5 minutes of use, on glide mode, on the arm, without going over any areas more than once, it caused these red burns pictured. I have contacted Lux multiple times for a refund as it is within… Read more
the 90 day money back guarantee period, as well as provided video evidence of the product not working and this attached photo of the burns it caused. I was told a manager would contact me and have heard nothing despite attempting to get in contact with them. This product does not work and will cause damage, and the company has poor customer service and still has not provided a refund despite evidence.
Positive reviews
Great products for all skin and hair types – I absolutely love alllllll of their products! I have dark skin and thick dark hair so I use the low method! It works awesome. I have had a razor bump since
Lux Skin Hair Removal – One thing about this product it does miracles. You wouldn't expect a product to do as great as it does & it does. Thanks Lux Skin for the best hair removal laser tool! Show details
Crystal Hair remover – Great product does take more effort than shaving but so much better for my skin I really struggled with rashes since using this been so much better. I like this product Show details
Negative reviews
Still in the box – IPL doesn't work. Turned it on and held the button for one second. Nothing !. Their money back guarantee is untrue. If you read the small print it says a credit will be given. They want a video of it not working ? Show details
Find out how Lux Skin IPL Laser Hair Removal Handset compares to other IPL Machines
Know better, choose better.
Great for broken skin, pimples but that's all – Purchased Lux for around $100. Used for over a year and no noticeable results on dark/light/thick/thin facial hair. Threw it in the bin. Show details
Does not work – Have done in clinic hair removal and stopped as this was more affordable but there has been no effect at all and have been using consistently for 6 months now. Even every week as it's not as strong as in clinic when you do once a month or so. This product is something I do not recommend to anyone. Please look at reviews for other companies and compare - my biggest mistake Show details
Recent reviews
Tolles Gerät – Happy es zu kaufen. Man merkt zu früh noch nicht. Aber Entspannung durch Wärme, toll. Es zieht Creme oder Öl super ein. Ich werde immer wieder kaufen Show details
Crystal hair remover – It's a great product, worth of money, without using any creams or waxing. Easy for traveling as well. Show details
Good for value devices! – The rejunvenation wand is just too amazing that my skin becomes bright and smooth when I use it 3 times a week! I love it! Show details
Defective and terrible customer service – I used it for about 20 seconds just to see how it felt. When I went to use it for the first time it would not turn on and it never did. I contacted the company and they stated I would have to submit a video to prove it wasn't working before they would exchange it or give me a refund. I tried to submit the video but none of the video formats I used were accepted by them so I'm stuck with a worthless product. Show details
Love all the products! – I Last purchased the laser removal handset, trust me save your money and get it! Its so convenient and actually works! I will never book another expensive hair laser treatment Show details
Love all the products Ive tried so far! – Ive ordered several times from Lux. I made a huge order for Christmas of the light masks, and hot/cold wand as gifts and everyone loved them! I want to order the laser hair wand next! Show details
This works! Best and cheapest investment ever!!!! – I have purchased home laser removal devices in the past that would not work because I am mixed with light tan skin. I have super resistant thick hair thanks to genetics. This device works amazingly. Took about 12 weekly sessions to see the impact, but this is a lifesaver. Helps with ingrowns, skin is no longer bumpy. No laser is permanent (only… Read more
electrolysis is) and I still use the device regularly, but really only fighting the super resistant hairs. Most of the hair on my legs is gone and where it isn't, skin is imoroved. Wish this was around earlier in my life.
With any skin, especially pigmented be careful. I max out at level 4. Easy to burn if you don't pay attention and do an area twice, but fades quickly. Pay attention and treat the device like medical equipment and you are fine.
I was super skeptical, given past experiences. But this is one of the best purchases I have ever made. Ever. I have given some as gifts. Enjoy.
Find out how Lux Skin IPL Laser Hair Removal Handset compares to other IPL Machines
Know better, choose better.
Laser hair removal at home – It’s amazing that this thing actually works. I bought it after checking many review videos on YouTube. I’ve gotten laser hair removal done on various parts of my body. The at home device is not as strong as the equipment they use in medical spas, likely due to safety issues, but it works amazingly. This also means it doesn’t hurt as much as the… Read more
professional equipment. With consistency this device works as promised. I have recommended it to friends and family.
Perfect product! – This product is so convenient. It worked in well with my Wednesday night skin care routine and after 3 weeks of use I noticed a difference with less hair growth. The hair is thinner and doesn’t grow as long. I’ve gone from shaving 4-5 times a week down to 2. Super happy!
Does not charge, it’s not cordless it’s a piece of crap do not get – Does not charge. It is NOT Cordless. When I requested a new one because it wasn’t charging they told me three things to try, I had it for two weeks I shouldn’t have to be trying different things! it’s brand new. it is a piece of crap It doesn’t charge. Also it says you don’t have to plug it into a port but you do! basically the website is just a… Read more
complete lie, do not waste your money on this, if it was really true it would be worth it but it’s a piece of crap. It sucks, the idea was great but they didn’t carry it out. DO NOT BUY loves. They just lie to you on the website and then they take forever to refund you save your time save your money to not get this item
Good product – I see so many negative reviews so I thought I would leave my good experience with the product as well, in case it might help people to decide. I've had salon hair removal treatment sessions in the past. The hair is thinner than before but it still grows.. Now I am a mum of a baby, I just don't have time to spend on myself, so I thought I would… Read more
give Lux IPL a try. I thought what's the harm if it doesn't work, it is so cheap anyway.... So I bought their IPL hoping to manage my hair on underarms, arms, legs and Brazilian area. For me, the product met and went beyond my expectation. I have light skin with dark hair so maybe that helped? I didn't even use it consistently, I only did whenever I could remember. It does have different settings you can choose from so I don't understand why people were burning themselves. Their strongest is still nothing compared to salon's! Which is why you need more sessions than salon ones but for me, it was enough to use for maintenance.
Love it I give it 5 stars – I bought this product about a year ago and I have to say I love it, well worth the price . It takes time but I have seen results and will continue to use it . It may not work for every one, but in my experience it has . It beats going to a salon and having it done spending 100s some maybe even 1000s of dollars when u can do it at home and not have… Read more
to pay all that money . I would definitely recommend this product . This is definitely not a scam it came quickly and it’s my new best friend lol … girls that are thinking or buying it or guys go for it .
Scam, Shady, Fraudulent – Do NOT waste your money. IPL is nothing short of a toy with batteries. I paid for return shipping for my refund, only to be charged FRAUDULENT charges on my credit card, and my bank had to cancel my card. I NEVER received my refund. This company went out of their way to make sure I did not receive my refund. AVOID AVOID AVOID!!!!!!!!!
Worst Customer Service And Scam – Don't know it hasn't arrived, would be nice to leave a review of product itself , instead its just the rip off scheme I've encountered and customer service that's the worst I've seen. All I get is an automated response with no actual help PFLOGISTICS is the courier and they are no better save your time and money and don't purchase through LUX Show details
AVOID!!!!! – Rubbish, no results. Took 5 emails to finally get a reply from them and wasted £14.50 return postage which is non refundable. Its only now i can find all the bad reviews. Apparently they have been reported for leaving fake good reviews aswell. It burns after 5 minutes and i used for 6 weeks, not one bit of difference. AVOID!!!!! Show details
Hi Chantel, Sorry to hear you are having a problem! Upon… Read more
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Main T., Sorry to hear you are having a problem! Upon… Read more (+1 reply)