Michigan Raptor 1000
VerifiedMPN: CHPPCKMCHA1M02 reviews
During the first time I used the Raptor 1000 I accidentally leant on the emergency stop bar. This shut the machine down, and I looked for the “red emergency stop button” to reset it. There was no such button on the machine and of course, I haven’t been able to get it started again since that happened. The most expensive piece of metal sitting in my shed now.
Follow-up · This is the greatest waste of money ever. It is constantly getting clogged, necessitating it being pulled apart to remove the obstruction. I wish I’d never bought it.
Purchased in .
Thanks Hana. I have followed your instructions, and contacted Harvey Norman. I have received an email saying they have received my communication and will get back to me within "24 hours". That was four days ago. You obviously don't know how to resolve my issue as it appears that you are just suppliers of the machine and have no knowledge of how it works. I am still waiting to hear back from Harvey Norman, and in the meantime, the chipper just takes up space in my shed. And yes, I am frustrated by the apparent lack of concern about this issue. I've spent almost $1500 and I can't use what was delivered.
Hi Muzza, Thank you for your update and for keeping us informed. We want to assure you that we’ve escalated your case with our reseller team, who are actively following up with Harvey Norman to understand the delay in their response. We appreciate how frustrating this must be and want you to know that the reseller team is aware of your situation and will respond as soon as they can. We truly appreciate your patience during this time and are here to assist you with anything else you may need. To help streamline communication, we encourage you to continue responding through the channel or contact method you’ve been using Thank you for your understanding. Hana Social Media Team
Hi Muzza, Thank you for sharing your latest feedback. We're sorry to hear that you're continuing to experience issues with your Michigan Raptor 1000, and we understand how frustrating this has been.
Please be assured that we're committed to working with you to better understand the issue and find the most appropriate resolution. We've sent you a private message requesting some additional information so we can assess your concerns further.
Once we receive your response, we'll review the details carefully and work with you towards resolving this matter as quickly as possible. We appreciate your patience and look forward to assisting you.
Kind Regards,
Mark
Social Media Team
Great shredder/chipper for large garden waste – We bought this mulcher sight unseen to replace a tired old Rover shredder, so we had some slight nervousness, but we need not have worried. Delivery was reasonably prompt, and very well packed in a plywood box. A few bolts and nuts had vibrated out, but all were present in the box and assembly was very straightforward, and build quality seems really great. After adding fuel and oil, starting was quite easy when cold on full choke, but took a little bit of experimenting to get the choke and throttle position for easy one pull starts when luke warm (part choke and full throttle), but relatively easy once that was all worked out. Instruction manual is fully online, but that’s dead easy to access with a smart phone or iPad. Build quality seems great, and this thing just eats small shrubs up to medium branches, (though forget anything significantly large on less than full throttle as it needs the rotational speed.) About the only problem is sometimes feeding too much soft shrubbery with no sticks or branches can sometime clog things up a little, though easily fixed when more solid sticks and branches are fed through. My only concern at this stage is the “airless tyres”, (foam filled?) which develop a serious flat spot when they sit for any significant time, making it harder to move around. It’s early days yet, but apart from the tyres, so far we are extremely happy.
Hi David, Thank you for such wonderful feedback and for choosing us. Your satisfaction is our utmost priority, and your feedback serves as a great encouragement for our team to continue delivering outstanding experiences to our customers with our products. We hope to serve you again soon!
Regards, Jay
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Hi there Muzza, Thank you again for your feedback and for reaching out to us. We want to let you know that we attempted to contact you via private message last Monday to assist you further, but unfortunately, we didn’t receive a response. Because of this, we took extra care to review your case in more detail to better understand your concerns. Based on our findings, we’ve confirmed that your order was placed through Harvey Norman’s online marketplace. While we are the seller and responsible for fulfilling the product, all customer support, troubleshooting, warranty claims, and related communications for purchases made via Harvey Norman must be handled directly through their dedicated support team. This process ensures your concerns are properly logged and managed under their warranty policies, which ultimately protects your consumer rights. We also want to assure you that our Reseller team has already provided instructions and guidance for you to get in touch with the said marketplace. They remain ready and available to assist you and help resolve your issue as quickly as possible. We encourage you to contact directly the said sales channel. We understand this can be frustrating, but please rest assured that the team is committed to supporting you and working toward a satisfactory solution. Your patience and cooperation are greatly appreciated as this process unfolds. Thank you for your understanding and we hope you’re able to get your Michigan Raptor 1000 chipper back up and running soon. Regards, Hana Social Media Team