Miele CVA 7845

Utter GARBAGE – CVA7845 coffee machine: Do NOT buy this GARBAGE. False advertising. Incredibly poor quality. Utterly unworthy of the exorbitant $8K+ price tag. Spend it on a real coffee machine, which sets you back around 25% only. This isn't one of those. The crap has irreparable design flaws in the grinder and brewer. It conks up within a few months of delivery. Miele may try to replace it, only for the replacement rubbish to die a few short months later. Go to AU product reviews and you will find similar commentary of this model. Grease monkeys are as thick as a brick brain-dead monkey-see monkey-doers who can stoop so low as to resort to fake reports. But then again, they appear to be drilled for it. The MDU Dump software appears to be the VW-style con job. Stay well clear of benchtop scums such as the CM7 series as well. Same old story of defective design in the grinder and percolator. Packs up like the mullock that it is. I would put it this way: Miele's so-called coffee machines are quite simply craptacular. The real issue lies in coffee grinds gradually building up in the chute between the grinder and brewer due to a MAJOR design flaw. This build-up eventually kills the machine. The grinder and brewer, which are the very definition of a coffee machine, have to be replaced at a significant cost. Coffee grinds will build up and kill the machine again after a few months. At which point, these parts have to be replaced again. Note that this is totally unrelated to the maintenance chores which cover half of the useful content in the user manual. There's absolutely nothing the user can do about it. Miele falsely advertises itself as the best brand. This is utter nonsense and, deliberate dishonest misconduct which contravenes the Australian consumer laws. I happen to own a spare 16-year old Jura coffee which has continually worked without any issues to-date. I was deceitfully misguided by Miele and spent $60K on its rubbish, so I know what I'm talking about.

Rubbish product – I have barely used my expensive coffee machine. It has a message telling me to clean the pipe work, the pipe work is clean but the message is stuck therefore no coffee. Technical support non existent.. it will take two and half weeks before I get a service in the mean time I am using a plunger. The service and customer service for this company is disgusting. It takes weeks to get anything that you order online if you get it at all or you have to chase up and talk to sales staff who couldn’t care less. My advice is to purchase from a company that cares about after sales customer service. They offer little or no support.