1,818 reviews
AI reviews summary
Pros
Verdict
Overall, consumer sentiment towards MyBudget is overwhelmingly positive, with clients praising the compassionate support, structured guidance, and measurable improvements in their financial wellbeing. While a small subset of reviews raise concerns regarding specific service limitations and costs, the vast majority of users report life-changing outcomes in debt reduction and stress relief.
From having defaults on my credit file and being overwhelmed before MyBudget . I have Been able to clear my defaults , afford to buy outright appliances and afford holidays
I called today in a complete stress as an unexpected transaction was deducted from my account. The person I spoke with kept me calm and reassured I would be ok. We moved some things around and in the end we ended up with a better health rating than when I first called through. I can’t recommend my budget more.
Reviews with attachments
Everything was fantastic and professional Thank you so much appreciated Show reply
Allan Obbes here . Been with MyBudget for over a year now. Since my application for Bancruptcy ; they have helped me with my finances; saving money, preparing with upcoming bills & & their Call Support is amazing & so so helpful. Show reply
Been with them for 10 years, not changing any time soon. Spoke with the amazing Mitchell today, handled my issues with consummate ease. :) Show 3 replies
Outstanding Support – Tanya has honestly changed all aspects of my life for the better. I struggled with overwhelming debt after my separation and the whole team at My Budget were so supportive and non judgmental. Every call is handled with care, attention and professionalism. I cannot thank My Budget enough for getting my finances and life back on track. Would highly recommend it to everyone. Knowledge is definitely power. Thank you Tanya and My Budget. Show reply
Best decision I’ve ever made – My situation was so dire I wasn’t sleeping, the stress and anxiety was impacting my personal relationships, work and every aspect of my life. I was receiving debt collection calls, emails, text messages and letters. I was scared to pick up my phone. I researched debt consolidation loans, early release of super, everything you can image. I… Read more · 2
finally made the decision to give MyBudget a call and honestly it’s the best decision I’ve ever made.
After the initial conversation, I was just hoping MyBudget could help me manage my debt and get things like credit cards and store credit under the limits. I wasn’t prepared for the the possibility that my situation was so bad I needed to go bankrupt. I thought I was a failure because I had buried my head in the sand for so long and let things get this bad. I couldn’t support my family, I’d failed my son.
It took me a little while to process but after much research, I knew this was the only option to keep the roof over our heads and food on the table.
I signed up to MyBudget, have taken the steps to apply for bankruptcy and believe it or not, I can finally see light at the end of the tunnel. I know my bills will be paid on time. I won’t have debt collectors calling, emailing or texting me.
Everyone I have spoken to at MyBudget has been so kind, patient, understanding and compassionate. From the customer service representatives, Ben and Aaron and to the beautiful Shasta who has helped me with providing knowledge, support and kindness. She answered all my questions and I couldn’t have gotten through the last few days without her.
MyBudget have my budget up and running and I can finally sleep a little easier, the stress and anxiety have eased knowing my basic living expenses will be paid on time. There is nothing better than knowing your rent won’t be late again and utilities won’t be cut off. Not only that, but I can still enjoy my coffee fix and my football :-)
I even have a savings goal. Something I didn’t even dream of a short couple of weeks ago.
When the employees say welcome to the family, they genuinely mean it. The customer service they provide is phenomenal. You can’t fake it. They genuinely mean it when they say they care.
My only regret, I should have done this years ago. If I had, I may have been able to avoid insolvency. But what is done is done, I am now moving forward with the amazing people at MyBudget knowing I am in full control of my money for the first time in my life.
I can’t thank everyone enough.
Latest follow-ups
I was facing eviction. My phone was disconnected. After work myBudget saw me after hours and provided me a level of peace of mind where I could actually sleep for the first time in a decade. Please find a picture of what I have saved by bPay of twenty dollars a month. Show reply
Follow-up · The advice given was honest and reliable about what could be achieved over the next twelve months in regards to ALL debts and savings. The priority was debts of course but with independant financial advice they were able to assist with how much could be directed to an emergency fund and investments. The first consultation was very quick and made realization of what was achievable.
Lovely phone manner, helpful, know their stuff. Chatting with kylie made my friday Show reply
Follow-up · Very helpful, always listen and then explain. Take away all the confusion and stress related to money.
Even though I’m on a relatively good income, I struggled with keeping track of my expenses and building up savings. MyBudget has just taken the stress out of managing my money, and I’m very grateful for their kind, respectful and judgement free advice and support. Show reply
Follow-up · i've been more realistic about what I need each week, and much more mindful of the choices about things I want.
In-depth reviews
I cannot express my gratitude for MyBudget enough. Ive been using them for years now. I am terrible with admin and that's the main issue for my finances. Having bills organised and timed makes a huge difference. MyBudget isn't just a service for those struggling with funds, but more generally, anybody struggling with admin. I don't have a typical… Read more · 1
pay cycle and their understanding and flexibility to work with me is invaluable. Further, though, considering how stressful talking about money is, I have never had a single interaction that hasn't left me smiling. I cannot rave enough about not only the service itself, but the people working within the organisation. I've called crying before and hung up smiling and feeling more capable.
It feels strange to leave a review because whenever I read them I wonder if there's an incentive for the reviewer. But I asked them to send me a link to review because I just want to make sure that anybody who is thinking of using MyBudget knows that they absolutely should.
I cannot thank the team at MyBudget enough for the support, guidance, and genuine care they provided throughout one of the most difficult periods of my life. When I first contacted MyBudget, I was overwhelmed by financial pressure and facing the incredibly difficult decision of bankruptcy. The stress had taken a serious toll on both my mental and… Read more · 1
physical health, and I felt like I was carrying the weight of the world on my shoulders.
From that very first phone call, I was met with kindness, compassion, and understanding. There was absolutely no judgment or shame—only reassurance, support, and practical guidance. That meant more to me than words can express. At a time when I felt vulnerable and defeated, the team helped me regain a sense of hope and control.
The bankruptcy process was not an easy path to walk, but MyBudget stood beside me every step of the way. They took the time to explain everything, answer my questions, and provide encouragement whenever I needed it. Knowing I wasn't facing it alone made an enormous difference.
Today, for the first time in years, I can breathe again. I can finally see light at the end of the tunnel. MyBudget has helped me create a realistic budget where my expenses are covered, and incredibly, I am now in a position where I can start building savings. I honestly never thought that would be possible.
After living with financial distress for so long, it feels as though a huge weight has been lifted from my shoulders. The relief is emotional, and the positive impact on my wellbeing has been life-changing.
To everyone at MyBudget: thank you for your professionalism, compassion, and unwavering support. You helped me through one of the darkest chapters of my life and gave me hope for a brighter future. I will be forever grateful.
Highly recommended.
Find out how MyBudget compares to other Budgeting Services
Know better, choose better.
Nicole has honestly been an absolute game changer for our family. We came into this feeling overwhelmed and, if I’m being real, a bit defeated financially—but from the very beginning, she made us feel supported, understood, and completely without judgment. She’s incredibly knowledgeable and explains everything in a way that actually makes sense,… Read more · 1
which has helped us feel more in control and less stressed about our situation. What really stands out though is how much she genuinely cares. She takes the time to understand our circumstances as a family, not just numbers on a page, and works with us in a way that feels realistic and achievable.
Nicole is always there when we need her—patient, encouraging, and consistently going above and beyond. She celebrates the small wins with us and keeps us motivated when things feel tough. It’s rare to come across someone who combines professionalism with such a down-to-earth, supportive approach.
We honestly couldn’t ask for anyone better. She’s an absolute superstar and we’re so grateful to have her in our corner.
Positive reviews
I absolutely love the service that has been provided making my budget so easy in my life for I always know that my money is being looked after and appropriate spending is in control. Show reply
amazing company we have all our finances covered and can live debt free and start to look at travelling more now I am not a unhappy customer like it describes I am very happy with their services Show reply
This service has and will continue to help me in ways I can’t even explain and I am so grateful for all of the help and great customer service. I always feel at ease and even more motivated when I get off the phone to MyBudget. Show reply
Negative reviews
Unfair To Pensioners – MyBudget discriminates against pensioners once again they won’t assist or approve my small Fixed Refinancing Home Loan or Personal Loan!!! Even Tammy Barton doesn’t have the decency to reply back to pensioners who are declined a loan!! Her company… Read more
expects pensioners to have a second income before they’ll even consider the application!!! Also their other page won’t let you update the comment you have already written!! I should know I’m a pensioner & they’ve declined my application because they believe I won’t be able to pay back my loan repayments!! How they’ve won so many awards is beyond me!!! How can it be in mediation no one has contacted me in 3 years.
Follow-up · Disability Support Pension isn’t considered enough. No other options offered. They said it’s up to their brokers who denied loan!! No mediation was ever offered!! MyBudget just discriminates against pensioners Tammy Barton is full of crap she should be fined for false advertising on tv!!
They record calls and get official documents from banks and wills lawyers with you wanting them not to They don’t value privacy as your word is not good enough. This is a scammers delight site as scammers could easily hack into their business. I was shocked what the manager was telling me. It’s not a budget site as they will take your money and run to enjoy it. Stay away from them.
Hi JSTE, Thank you again for sharing your feedback. As… Read more (+1 reply)
Terrible dont use them! Helped us out a pickle but since then every week we have issues, pushing payments back without reason, we call they fix it then the next week happens again. Will be cancelling as $65 a week for nothing has not been fun! Nothing but STRESS!!!!
Hi Brooke, Thank you for sharing your experience. We’re… Read more (+2 replies)
Recent reviews
It’s honestly been life changing have my budget. It’s so clear to see everything in your budget with the app, things that you are not planning for my budget already have done the leg work and it’s budgeted for. And the staff cannot do enough for you, every single one of them are so helpful Show reply
The service is fantastic they really care about your goals and to save money for holidays don’t know what I do without my budget it’s very helpful i been with them for a long time Show reply
Find out how MyBudget compares to other Budgeting Services
Know better, choose better.
Wishing we had joined My Budget 10 years ago! The Staff are always non-judgemental, super friendly and super knowledgeable. They take their time and are very honest and transparent. Thanks to My Budget my husband and I will have paid off all our current debt AND have enough money for our first home deposit within the next 3-4 years! Something we… Read more · 1
would never have been able to achieve on our own. Our dream of being debt free and becoming home owners is now a reality. We plan to stay with them even after our debts are paid off, to pay off our house even faster. Would give them 10 stars but alas 5 is the highest!
Anna was absolutely sensational in providing all info needed to sort out funds for an unexpected bill .. Such excellent customer service ..pleasure to have spoken to her for nearly an hr to sort out alot of things for me ..appreciated Show reply
My Budget firstly helped me get out of a very difficult situation. As time progressed I understood how to save some & allow enough to pay my bills on time & look forward to expected bills so the juggling didn’t need to happen. Their hand holding showed me I didn’t need to feel financial anxiety & I could save for holidays confidently knowing everything was covered. I will always follow the My Budget way money management, it’s a life lesson! Show reply
I have mostly had an excellent experience with my many years of being with MyBudget, had some issues when I split from my long term partner which unfortunately put me at risk but MyBudget put policies and procedures in place so as not to put future customers at risk. Show reply
Thanks to MyBudget we are better off . Have all our bill payed and in credit and have spear money so we can get flowers for our Dauther who just had a baby rang my budget and we have the money in our account for some flowers the same day . Thanks again . Show reply
I think the lady name was Jacinta she was amazing i have surgery coming up out of the lume and she made MyBudget work and still be at a health 5. Icouldnt thank her enough. Inoperosa I got her name right . I am so appreciative of her . Show reply
I have been with mybudget a few years now. As a single parent with limited income, and a lot of expenses, they have helped me ensure all my bills are paid on time and pay off (most of my) credit card debt that has been hanging over my head for years. I have also managed to have 2 overseas holidays with my daughter. At the end of the day, it's my… Read more · 1
money, but I am very spontaneous and have an inability to plan ahead financially so I find the service perfect for my personal needs. You do pay quite handsomely for the privilege but it's a worthwhile spend for me.
I've been with my budget for almost 7 months now, but I was with them for years before. I tried doing my own thing, which was fine, but it's still good to have someone else look at your finances and take away some stress. So, it wasn't just me handling our bills and income for my partner and me, they were super helpful. The new chat is available,… Read more · 1
and they're easy to get in touch with. I've been able to see everything on the website and now on the app. They've also changed their chat opening times, which has been really convenient since I work the same hours. And I just dealt with Arki, who was really great.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Thank you for reaching out, Monica. We're sorry to hear… Read more (+1 reply)