Nick Scali Provence Dining Table
Verified2 reviews
I also purchased the provence furniture and have the same issue with the dining table. The plastic film on top scratches very easily and can't be fixed. My new table is now covered in scratches (you can see them all when light is on them). Trying to use placemats to limit the scratches caused by plates, bowls etc. Customer service advised the care spray would fix the issue, but no spray fixes this. Very disappointing.
Purchased in at Nick Scali Furniture for $1,800.
Jazz film scratches too easily! I’ve been lied to! – We purchased the Nick Scali dining table less than a week ago and already there are scratches all over the table that are very noticeable. We have not put anything on the table except the usual plates and cutlery for eating dinner and we have been very careful not to scratch it! I was told by the salesman at the Casula Nick Scali store that the jazz film is resistant to scratches and stains and is very durable. I am very disappointed with the quality of this product because the whole point of buying marble was to enjoy the shine and superior quality of the natural marble. This table just looks like a scratched up plastic slab and I am even beginning to doubt that it is made from marble at all because it feels so cheap! Just wiping the surface with a wet cloth scratches the surface! I’m furious!
Hi Elena, We sincerely apologise for any frustration caused by the issues you are experiencing with your dining table.
We want to understand your issue in more detail and see if we can help you and flip your experience!
Please email us at hello@nickscali.com.au with your order number or phone number provided at point of sale so we can liaise further over email. Please note in the subject line "Elena K. – Product Review"
Best regards, The NS team
I’ve had a Nick Scali technical come to examine the table 10 days after purchasing the table and all he told me was that unless there is a manufacturing defect, there is nothing they can do for me. He came in, saw all the scratches, asked whether they were there when I received it and when I said no he just shrugged and said there is nothing they can do! We used place mats and coasters the entire time that we’ve had the table and have handled it very gently but yet scratches have easily formed on the table. It’s very poor quality “jazz film” aka plastic film. I wish I bought another table :(
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Hi Rod, We’re sorry to hear about the issues you’re experiencing with your lounge. We’re happy to assist you and follow this up with our service department.
Please send your order number or the contact information you provided at the point of sale.
If you prefer not to share this information on a public platform, please send your concerns along with your details to hello@nickscali.com.au. Please note in the subject line "Rod Chalker – Product Review"
Sincerely, The NS Team