Oricom OBH500 Nursery Pal
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When I first purchased this monitor the connection would consistently disconnect between the monitor and the camera. Oricom replaced the camera which temporarily fixed that issue. Unfortunately, the connection on the monitor will randomly drop out in the middle of the night (despite there being good wifi) meaning we lie in bed listening to the… Read more
beeping and have to get up in the night go to the other room and switch off the monitor. The charging cable will also randomly disconnect meaning the monitor will also start beeping in the night. How ironic that the monitor is waking us up more than our 3 month old baby! This product is frustrating and unreliable. Have lost all faith in the quality and reliability of the Oricom brand.
Originally purchased the OBH500 Nursery Pal in August 2022 and experienced loss of connectivity on a daily basis. After an initial complaint to Oricom about this and not being able to successfully troubleshoot the problem, I was offered and accepted… Read more
to have a replacement camera sent. Sadly, the issue was ongoing and I was silly enough to buy a 2nd camera of the same model for when my 2nd child was born in late 2023. I completely gave up on camera 1 by this stage, and camera 2 experienced the same poor and inconsistent connectivity issues over the proceeding 12-18 months. I was performing hard resets on the camera weekly. My Internet was not an issue, with no other devices in my household experiencing connectivity issues during entire period of owning Oricom products. By the time I reached out to Oricom about my 2nd camera not functioning properly and exhausting all troubleshooting options I knew to undertake, both warranties for both cameras had lapsed. However, I was offered to send both cameras in for investigation as both devices flat-out refused to pair or respond to hard resets while troubleshooting on the phone with a representative. After Oricom looked at my cameras, I was simply told that the cameras wouldn’t update and they couldn’t do anything. Zero suggestions or recommendations given about what to do with these two useless cameras or options for having them repaired for a fee - only that they would post them back. Such a waste of time, money and energy. I don’t recommend this brand and encourage looking elsewhere.
Follow-up · Did receive a follow up call from a representative, but no real positive outcome (was offered $20 discount on a full price replacement camera excluding postage). Not worth the effort or money to pursue. Stopped chasing my losses and will simply tell people to avoid this brand
Unreliable terrible product – Poorly engineered rubbish with marketed hype. Intially thought this was maybe a one off issue but is actually a common defect. Temperature always out by 4 or 5 degrees so is useless feature constantly loses connection despite being in a location with excellent wifi. Will never touch another oricom product again and will encourage others to stay away. Show details
Hi there, we are sorry to hear of your experience and… Read more
Wouldn't recommend – 1. Temp gauge is located in the camera unit therefore it is inherently unreliable and out by more than 5c. I hope that parents aren't using it to dress their kids! It's essentially just a marketing gimmick. 2. Bright green light on the camera which lights up the room 3. App always has trouble connecting, so that feature is pretty useless 4. Had… Read more
to send the monitor back twice due to issues with the volume buttons
5. Battery life of monitor is pretty bad
The only redeeming factor of this camera unit is that Oricom are good to deal with.
Absolutely no volume – Screen great features great but unless you have this unit 20cms from your ear even at the highest volume setting you can’t hear it. Was sent out a replacement unit and it was exactly the same. Oricom had no fix for this. Show details
Hi Emma, thanks for the message. We have sent you a… Read more (+3 replies)
Horribly faulty product – This is now the second OBH500 that I have had to return, both have failed due to camera connection issues. Do not buy this piece of junk. Do not support manufacturers who release such terrible products. Do not waste your time and money with Oricom products or the OBH500. Show details
Hi there, we are very sorry to hear of your experience. We… Read more
Great product - great support team – Have been using the baby monitor for the past 12 months, works really well and a great product. Had an issue with connectivity and contacted Oricom support line. Whole new camera and monitor couriered to me within 2 days. Amazing service thank you. Show reply
Please do not purchase this monitor – Purchased this monitor going off features and price being at the mid/higher end of monitors Worked fine for 1 week! Until the connection failed between the parent unit and the camera, after studying the online manual to try resolve the issue it connected 24hrs later Worked for another 2 days until the connection failed again! Still Pending! … Read more
After reading multiple reviews this seems to being an ongoing issue with this product, will return this and never go near this brand again!
Hi there, thanks for the message and we are sorry to hear… Read more
Great when it works – We went to set up our brand new monitor and camera, and it worked for the first 5 minutes. Then it stopped connecting to each other. Upon looking up this error we found a page that stated this happens often. The contact team was very quick to test and organise a new one to be shipped, but it wasn't express posted so took a couple if weeks. Being… Read more
the cost of the device and amount of complaints with the same error I think the team needs to review this error. New camera working so far.
Terrible customer service – Only used for a very short time before the camera stopped connected after a power outtage. Contacted Oricom support, and was told that it was not covered by warranty. No support on how I might repair or discover a solution and resolve the problem. Cannot afford another monitor, now have a $300 hunk of junk. Can it be salvaged? Oricom provided no… Read more
insight, assuming that this monitor is easily damaged and not easy to repair, Oricom hand out replacements when suitable.
Ok when it works – Camera lost connection and and could not be fixed. Oricom sent replacement camera unit which is now paired successfully. A bit of a delay on video and audio feed, image quality passable. Difficulty pairing to app as app increases screen to full brightness and blows out image on camera. Managed to connect it by taking a screenshot and using that with normal brightness. Show details
Hi there, thanks for the review. Would love to be of… Read more
Overpriced and extremely frustrating – This camera sounded great and I was happy to pay a premium. I wish I’d seen the other negative reviews before purchasing, but it was new out. Lesson learnt. Unfortunately it has a number of flaws, the most frustrating being the connection dropping out constantly between the camera and screen at night time, despite wifi being strong in a small… Read more
house. When the baby is finally sleeping and you’re woken up by a loud beeping, it’s frustrating to say the least.
In the day time, the camera flicks between dark and light mode, making a clicking noise in the baby’s room as it does it, which often wakes the baby. Why anyone thought that would be a good idea, I cannot imagine.
The app is a complete waste of time as well and I’ve given up even trying to get that to work.
There’s more but that’s all I have time for today.
Hi, We are sorry to hear about your experience with your… Read more
pairing issues – Had the 1st unit with a faulty temperature reading and trouble to connect first time. Returned and exchanged for another unit. Temperature read is correct but it can't pair at all. Get's stuck after connected to router or connecting to server. Camera does not say what the error is even tough on the phone it says it should say. 2022 and they still produce products as if they were made in early 2000's Show details
Hi there, sorry to hear of your experience. We would love… Read more
Find out how Oricom OBH500 Nursery Pal compares to other Baby Monitors
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Good monitor with extras – I purchased this monitor a couple of months ago. I find it to be reliable, easy to use and good quality picture. I have had a little problem with my camera clicking over from day mode to night mode, quite often, however, after speaking to Daniel from customer service, the issue was resolved very quickly. I am very happy with the customer service… Read more · 1
and I have peace of mind with all my purchases from Oricom, knowing this company is trustworthy and caring to its customers.
DONT WASTE YOUR MONEY!!! Horrible product and bad customer service – Receiveed this as a gift as a first time mum I was super excited to set it up. Attempted to connect to my phone on the hubble app and that's where it all went wrong. it's been 2 weeks with communications between Oricom directly and Hubble app STILL without an outcome/ resolution, no one gets back to you, no one seems to care. Don't waste your… Read more
money on this brand. Still fighting to return this product back to baby bunting and get a refund. Has caused me so much unnecessary stress and anxiety! DONT BUY THIS PRODUCT!!!
Bitterly disappointed - Oricom Video Monitor with Remote Function Nursery Pal OBH500. PATHETIC and VERY FRUSTRATING – Bitterly disappointed in the Oricom Video Monitor with Remote Function Nursery Pal - Cloud OBH500. We have had to return this monitor 3x times due to camera not pairing after an all-of-a-sudden disconnection, never wants to pair again. On set up of our 3rd system the night vision is pathetic - the clarity and pixels issue/fault....so we are off to… Read more
baby bunting for the 4th TIME! Not sure how this device passes their QA test. We are better of buying another mobile phone and facetiming our babys room - PATHETIC and VERY FRUSTRATING.
Hi there, we would like to discuss all of the above with… Read more
Cannot fault this baby monitor ! – The baby monitor is a must have in your child’s nursery , the audio quality is unreal , the camera is a visual treat to the eyes with so many other functions . The ease to set up the monitor using the app makes it simple for all to setup , will definitely be hanging onto this for sure ! Oricom all the way !!! Show details · 1
Absolutely love! The best since I had my babies! – I love this monitor! A huge screen that helps me keep an eye on bubs. It has a split screen function that means I can see my two toddlers and baby at the same time! A rotation function that I use through the night so I can listen out to them all. Night light function on all cameras PLUS lullabies! It is love!! I couldn’t live without it. I love finally having a big screen to watch too! Night mode and day mode is really clear. Show details · 1
The best monitor system we have ever used! – We have had many monitors over the years and this one has been my favourite so far. My youngest two children are less than two years apart, so we really needed to have a quality monitor system to give us eyes in both places. It was so easy to pair these cameras, and the split screen option is fantastic. I loved that you can also view via the app… Read more · 1
- great for when you’re doing jobs around the house or someone else is minding the kiddos. The cameras have a super easy tilt mechanism too. Big fan!
The sound is great and the video is excellent. It works well in our two storey house and hasn’t lost range so far. The nightlight option on the back of the cameras is fantastic, just a nice gentle glow. The parent unit has a lovely big screen and is user friendly. We will be getting a LOT of us from this system and I highly recommend it.
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Hi there, we are sorry to hear of your experience. We… Read more (+2 replies)