Oricom Secure895 5" Video Baby Monitor

Poor experience – Very disappointed. I’ve had to send back two monitors that would not charge. While a quick turn around time was appreciated I felt silly after the first phone call when I didn’t understand what are meant by ‘parent unit’, yet she just kept repeating. I was then promised to be sent certain parts which were not delivered. Then asked if I still needed those parts after I followed up. Will not be buying again.

Great camera quality – I love this monitor as it allows me to view both my children in different rooms. It has great video quality and I can move the cameras from the monitor and talk through it which are handy features. The charging unit however isn’t the best as it needs to be connected to the charger all the time, meaning it’s moved a lot. This has caused the charging unit to become loose and not charge properly. Show details ·  1

Terrible product! poor customer service! – Bought the unit 2019 and got replaced 2021 because still under warranty. and now the parent unit is faulty again, cant charge it. Oricom has no solution for it because it is out of warranty except told me to purchase a new one from baby bunting as a set (parent unit and camera for $199); where as the sell a parent unit by itself for $150 with no… Read more

charger and battery (what a ridiculous! you have to purchase the battery and charger on top of that! and also the have no stock!)

it has only been 2 years since the replacement and the parent unit doesn't work out anymore. What a quality?? only last every 2 years. what a joke!

Such unpleasant experience with their customer service. not everyone has the money to buy a new one as soon as the old one broken!

Parent monitor constantly breaks – AVOID AVOID AVOID! This monitor is a complete waste of money. We've had ours for 3.5 years and have had the parent unit replaced 3 times. The design of the charging port is faulty and we've had 3 parent units break because of this and 1 where the picture suddenly went black. Now we're out of the 3 year warranty period and the unit has broken again… Read more

(surprise, surprise!) so we've had to buy a new monitor. This time I went with Vtech which is going well so far.

Waste of money – Would not recommend…. Picture is not clear…. VOX is not sensitive enough…. Picture doesn’t stay on for long enough when screen has been activated. I’ve owned a couple of monitors in my life and this one’s the worst one I’ve owned! on the hunt for a new one as my son vomited last night some time and the monitor didn’t pick it up!

Please please fix the charging port – I have used many different monitors over the years as I have been a Nanny. I really like this monitor because of the large and clear picture on the parent unit and the ease of use, however we have gone through 3 at least. The same issue all the time. The charging point at the back on the parent unit becomes loose and then eventually it doesn't… Read more

charge. I have replaced it many times under warranty and the customer service said it was a known fault and it had been rectified. Well today we again had to call up and replace it and I was told the same thing years later, so we will see if it lasts, or at least until we no longer need the use of baby monitors. The other fault I have notice is that the time of day will run at least 15 mins behind. Even though I set it 10-15 mins earlier eventually it lags and the time is 15 mins behind actual time.

Poor design – Camera doesn't go down far enough. Battery only good for around 5 hrs. If you use the lullabies the sound on the monitor is deafening so you have to mute it which defeats the purpose. The monitor charger is a silly design that we've found damages the unit as it only fits in one way and in the middle of the night when it's dark and your tired becomes an issue. Picture quality isn't great especially in low light. Show details

Poor quality!! – Stopped working 5 months after we got it due to the charging in the parent unit. Used it until we couldn’t no more, got a replacement and within 2 months the same thing has happened. Wouldn’t recommend this product to anyone. Customer service at oricom was good but don’t have the time to keep sending back faulty monitor and paying for delivery cost to return. Show details

Poor Warranty Support – Only ever received one power cable with the unit, which we assumed was meant to be shared between the camera and the parent unit. Apparently we were meant to have received two cables, and the cable we've been using has damaged the parent unit and it will not charge. After lodging claim, Oricom offered to fix the parent unit, but will not supply… Read more

the second cable that was never included in the first place! They said we should have read the instruction guide and we should have known a cable was missing. But really who reads an instruction guide for a "plug and play" appliance?! Unhappy with the resolution, and since it took so long for them to process the claim, we've had to buy another unit (which was cheaper and so much clearer). Will not be shopping Oricom again, and would not advise others either!

Camera stops panning after 1 month – Camera stopped panning after a month. Googled to troubleshoot and found countless others with the same problem. Wouldn’t offer refund. Only replacement. When I asked if I could get a refund if the second camera fails I was told I was outside the purchase warranty for a refund (I purchased on sale in Nov 2019, baby born was in January 2020, we only… Read more

started to use the Camera in May when baby moved to the cot.) I wish I had read the reviews prior to purchase.

A Dream For A Wriggly Kid – UPDATE 10/4/2020 While I’d still say that the visual component of this baby monitor is unparalleled and absolutely phenomenal for a wriggly kid - I’m sorry to report the audio is abysmal on the parenting unit. It just cuts out willy nilly, mid cry, mid conversation.. I contacted Oricom and their customer service was great, they sent me a… Read more

replacement immediately for which I was grateful. However the replacement did the exact same thing. I moved the parent unit around the house to make sure the signal somehow wasn’t being disrupted in our (very small) 2 bedroom apartment. No dice. The audio just doesn’t work.

Once again the oricom customer service team were great, immediately gave me some sort of refund code for baby bunting (although baby bunting wouldn’t provide a refund, they’d only give me store credit, which is annoying because no baby monitor that is stocked there has very good reviews) so anyway - it’s with regret I redact the below review. If you don’t care about audio and all you care about is a visual monitor, this is a good unit for you. It’s worth noting that the visual is so good and clear and tracks so well that I almost kept it just for the visual monitoring but decided I wanted audio too.

Sad, really.

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My daughter is the world’s wriggliest sleeper and this is the first monitor I’ve come across that tracks her and helps me see her at all times. The range of motion and the proficiency of which it tracks is second to none, clear and wonderful image.

Easy set up, plug in and go.

Reliable and fantastic visual. Huge screen, very clear.

Parent monitor is great and sturdy.

I’ve found the audio can be a bit spotty but wonder if that’s because I’m in a double brick apartment (I’m unsure that’s entirely true). To clarify, when I say spotty, I can hear my child every time she cries but we’re I to used try to have a conversation through the monitor with my daughter, her audio will cut in and out. A bit annoying but not a real deterrent as I don’t particularly want to speak to her when she’s sleeping anyway and the light up function to show when noise is coming from her room even with the audio is on mute is sufficient.

Only other thing I’d say is the charging mechanism is a micro USB style of fitting which I find to be annoying and I think a grandparent who wasn’t wearing their glasses has already shoved the charger in upside down and maybe ruined (or at least definitely) damaged the change function. Admittedly, this is a grandparent flaw not a design flaw, but I do prefer charging cables that are Micro USB fit as I think there’s room for tired error.

All in all, the pros out weigh the cons and I’m very happy with my purchase.

Don't bother – Monitor has terrible battery life. I feel like I constantly have to plug it in for it to work for a few hours which defeats the purpose of having a monitor if i can't take it with me half the time. The lullabies barely work for baby to hear. It's also frozen a few times and it's brand new. Wouldn't bother.

May break, may not – Device is ok to set up, the sensor pad is excellent - the parent monitor is prone to break, easier to deal with Oricom than with Baby Bunting. A bit complicated to deal with the support line, but they do ring back and work to resolve the issue. I've changed this review because they are doing the right thing by sending me out a new parent unit and… Read more

battery - warranty good for 3 years. So let's hope this next one works longer than 4 months hey ? $100 per month of use.... sad really... buyer beware is all I'm saying...

Terrible monitor – Really unhappy with this monitor. Its one of the most expensive monitors on the market but it has to be one of the worst. I bought this monitor a few months before my baby was born so by the time I got to use it last month, it was too late to return it. The image quality isn't great compared to some other monitors and even if it is daytime, the… Read more

monitor is black and white instead of colour. The image in colour is blurry as well.

The lullaby function can't be used as it's super loud on the parent unit but can barely be heard from the camera.

The camera can pan up to the ceiling but doesn't go far enough down so I cant see my baby in the cot with this camera without having to somehow mount it high on an angle which makes it pretty useless.

I've been using this monitor for a month now and have had issues where half the time the zoom button doesn't work and sometimes the monitor screen goes black. Now the camera won't go left or right when pressing the buttons.

I would expect a much better monitor for the price. I would say it's faulty but it seems lots of parents have had the same issues with this camera. If I could, I would return it and get a refund.

Update: before submitting this review, there was an option to send it to Oricom to resolve before posting so I did this but got the same generic response and got told to give them a call. Not all of us have time in the day to call you during your hours to sort out issues with your product. Super unhappy and don't think I'll ever buy an Oricom product again.

Really disappointed in this monitor – Really disappointed in this monitor. I have had the monitor for two years. The first time round I needed one replaced under warranty as the screen suddenly turned green after a few months and could not be fixed. Everything worked fine and then Ive since had my second baby and the monitor freezes on an image regularly or the screen is entirely… Read more

black. Also the charge lasts less then 5 minutes now. I also have the same issue with the sound and the lullaby being overly loud on the monitor but barely a noise in the babies room. Seems to be problem after problem with this monitor. Will be doing more research to go buy a different brand now!

"Dont bother with this Baby Monitor!!!" – Absolutely disappointed with the oricom SC895. Bought this unit yesterday and had issues with the display not showing up in colour. Lullaby was very low on the camera and very loud on the parent unit when adjusted. What parent would want to listen loudly to lullabies. Went back to Baby bunting and replaced for a new unit. Surprise surprise now… Read more

this one has no sound from the actual camera. Oricoms only suggestion for no sound in the troubleshooting manual is to turn up the Volume??? People are not stupid, this is not a troubleshooting solution. We are very disappointed as I have an Oricom Video Monitor that is 11yrs old which I absolutely loved and was hoping to upgrade with this trusted brand again. Not sure if Oricom has dropped the ball on this monitor but clearly we must have bought a dud from a bad batch. Or this type of monitor needs to be removed and reviewed before selling to customers. Going back again tomorrow for money back as we have essentially lost out on the eofy sales, so thanks for that. We may get our returns on faulty goods but dont see any compensation on petrol and the time wasted for a mother that is due in 1 month time.