Owlet Smart Sock 3

I also purchased this product to use with my first child just over a year ago, it seemed to work as advertised, and then suddenly stopped working approx 10 days ago, found out that it was no longer supported and a vast majority of the features that were available were no longer. Contacted owlet and was advised to just purchase a new one as the… Read more

older one was no longer in warranty, (sensor no longer working and despite bub less than 18 months old weighing less than the weight advertised and stamped on the sock) and had been superseded by the dream sock. Was advised to purchase the upgraded dream sock. It's rather convenient this stops working annually when a new sock or rebranded sock is introduced. Beware you cannot buy or get replaced any socks or sensors. This is an expensive purchase and should not stop working so quickly. Worse still, is the smart sock was still being sold for this price in 2025 despite being superseded by the dream sock. I’m pissed off. I'll be taking this to consumer affairs in Victoria, Australia.

We have been using the Owlet sock for my daughter since she was born and it has been mostly good. We do find that it has a lot of connectivity issues and we need to reset almost every month, sometimes more. It always seems to be on a night that we need it more too. We have only had the big alarm go off once, other than that it has been pretty… Read more

good. It isn't easy to set up or reset. For the amount of times we have had to reset it, you think we would have it memorised but that's not the case.

⭐️⭐️⭐️⭐️⭐️ Life-Saving Peace of Mind Our little one was very mucusy in the first few days after birth, and one night the Owlet alerted us that he was choking in his sleep. We were able to get to him immediately and help him out — I hate to think what could have happened without it. I know there’s a lot of criticism around Owlet for false alerts,… Read more ·  1

but in our experience it really comes down to setup. I made sure to connect it to the 2.4GHz network (split my router into 2.4 and 5GHz) and have had no issues. The sock also needs to be fitted snugly — if it’s loose, you’ll get inaccurate readings.

We absolutely love our Owlet and are honestly indebted to it for keeping our little one safe. For us, the peace of mind has been priceless.

Just buy it. Peace of mind is priceless. We’ve never experienced any issues, always working amazingly, once had a warning we were very happy to receive so we could take action and once picked up our daughter getting sick and catching it quickly based on her heart rate being so elevated. Just buy it. Show reply

DO NOT BUY. Get another brand. I used to love it and recommended to lots of people, but after a few issues my experience with customer service was APPALLING (and is all handled offshore so no regional support, and US customer service is the absolute worst, they literally do not care). They were zero help, and refused to offer any solutions other… Read more

than purchasing a new device at $500 (and refused to even offer a discount). They discontinue their products frequently then refuse to provide support for them and force you to buy a new one. If the customer service is this bad I hate to think how inaccurate the device actually is. Zero customer service at this price point is not acceptable. I am honestly astounded I’ve never had such a bad customer experience in my life.

If I could give 0 stars I would!!! DO NOT WASTE YOUR HARD EARNED MONEY!!! My sock worked great until it wouldn’t connect to wifi (updated the app and now the wifi won’t connect to the base station wifi light doesn’t turn on) customer service is an absolute JOKE!!! Expressed my anxiety without the sock (doesn’t even connect to blue tooth) their… Read more

care factor is 0. DO BETTER!!! It’s now been a month arguing back and forth with customer service to resolve my issue but still nothing!!! I am beyond frustrated and sleep deprived!!! Absolutely disgusting behaviour

The camera is slow to show feed if it show feed is heavily delayed I could just about take the baby do a nappies change and make a bottle and the camera would just show them waking up

Such a waste of money! Sock constantly losses connection with the base, even when baby hasnt moved! Caused way more headaches for us as new parents, with having to randomly wake up when the sock is having an issue on the few hours of sleep you are afforeded in the early days. Cant advise people enough to stay away from this product!

Do not buy this sock - waste of money and does not last. We bought the extension pack for $534 to be used up to age 5 and the sensor has died less than 2 years later. Owlet’s solution is for us to pay MORE money and buy a new sensor for a not so small $189. Pathetic. Means we will have to likely replace the sensor twice over to even get to age 5. Complete false advertising, poor quality, does not last as far as I could throw it - a piece of junk Show details

We started to experience issues with our first sensor after about a year of using it with our first child. The sensor was replaced and we used it with our second child for about 7 months before experiencing issues again. We were advised by customer service that the one replaced was not covered under warranty, so it was suggested we purchase a new sensor. After experiencing issues with two sensors I definitely wouldn’t purchase another. Show details

Leaving a 1-star review because I can’t leave 0. This is, without exaggeration, the most disappointing and stressful product I have ever purchased in any category. It is extremely expensive, makes big promises, and in real-world use delivers nothing but frustration, anxiety, and lost sleep. Our lives are genuinely worse for having bought this… Read more

product.

The device only operates on the 2.4 GHz Wi-Fi band. Despite dozens of setup attempts, reconnections, and troubleshooting steps, and even when the entire 2.4 GHz network was dedicated solely to this device, it disconnected repeatedly and unpredictably.

This happened even with the sock firmly secured to our baby’s foot, all other electronic devices in the room turned off (including the ceiling fan), and the base station placed approximately 1 metre away.

In an attempt to rule out every possible interference issue, we even placed the base station inside the bassinet, roughly 10 cm from the sock, which remained securely attached. The disconnections still continued.

Customer support has been entirely unhelpful. The only suggestions offered were generic scripts such as “wipe it down,” “make sure the sock is firmly attached,” or “reconnect the Wi-Fi,” all of which had already been tried multiple times.

Instead of providing peace of mind, this product has left us paranoid, angry, and afraid to leave our baby unattended while sleeping. For a device marketed around reassurance and safety, that is a catastrophic failure.

At this price point, a product like this should be rock solid. Ours has been anything but. It feels irresponsible that something so unreliable is sold to parents seeking reassurance during an already stressful time.

We regret this purchase completely and would strongly caution other parents to think very carefully before trusting this product.

My sensor for my sock has failed just under 1 year of owning it. The sock no longer charges on the base. Currently awaiting owlets response via email on undergoing warranty process but their response seems very delayed, I’ve sent an email a week ago and another follow up email 3 days ago. Show details

The owlet base station was constantly disconnecting from the wifi, leaving us with no indication of our babies vitals. There's no notification when this happens so you don't know there's no monitoring in place. We only discovered it because we checked the app frequently. I reached out to Owlet about this and after multiple days they gave me… Read more

guidance on how to improve the connection, which involved complex instructions on messing with my router settings. That decreased the frequency of the issue, but did not fully resolve it. The owlet sock also frequently disconnects from the base station. This does cause an alarm and it happens multiple times a night. The base station is in the same room as the bassinet, about 2 metres away with a clear line of site, so there's no reason this should be happening. We ended up getting a movement sensor pad from a different brand. That pad has now gone off twice, saving our baby both times. The owlet is extremely unreliable. Do not trust it with your babies life.

Great idea but money wasted - it doesn't work – The Owlet Sock Gen 3 has been a major disappointment. The design is just terrible. The connection with the base station is unreliable, and even when it does connect, the base station often fails to find the sock. Setting it up every night is a frustrating ordeal. Overall, it feels like money wasted. Show details

The owlet may very well have saved our baby's life – The owlet may very well have saved our baby's life or prevented serious harm. We've been using it from when she was born, and she's 13 months now. We've had some false alarms, which happen a lot less so it seems it's become better at not going off just because of squirming around. In all that time there were only ever two real alarms, both when… Read more ·  1

she was 3 months old, within days of each other not long after being exposed to a nasty virus.

The first her oxygenation dropped below 70% and the alarm woke us so we could wake her and make sure she was breathing ok.

The second incident a couple nights later, the alarm went off because she stopped breathing, and oxygenation suddenly dropped well below 70%. We woke to the alarm and woke her up. Once woken she stabilized and we kept a close eye on her the rest of the night. She's never had another incident like that.

We have read that babies sometimes stop breathing for a time, and we've seen that, but those short spans aren't enough to have much impact on oxygenation, so these two incidents were something else.

We'll never know if it was a serious incident or not because we were alerted the moment her oxygen levels were dangerously low. Without the owlet, with us both asleep, we may have otherwise been facing permanent brain damage or worse.

So for all those false alarms and difficulty putting it on initially, we are still ever grateful we got the owlet, and we'll use it for as long as it still fits her.

I'd say if you have any hesitations or reasons to be more wary, this is a must have. We lost our first baby girl at birth due to failings of the London hospital services, and failure to properly monitor her deteriorating state and oxygen deprivation were the primary contributing factos. This second time around we did everything in our power to ensure our baby girl was safely brought into the world and to keep a close eye on her during those more vulnerable early months. We're so glad we found Owlet.

Stay away from this company – They ignore emails. I bought one of their owlet socks. Hundreds of dollars and now it won’t work because they screwed up and didn’t follow the local laws etc. They offer no compensation even though it is their wrong doing. My advice would be to stay away.

Worst product on the market – This is the worst device I've ever used. It was incredibly difficult to set up, the sock constantly falls off, it is difficult to clean, it was also giving an inaccurate reading of my babies heart rate which sent my husband and I to the emergency room for absolutely no reason more than once. After taking us over 3 month to successfully set up the… Read more

sock it has now decided to stop working after only 6 months of use. It now reads as being to far away from the base station, even though it is less than a foot away with no walls or any other object or persons blocking the blue tooth signal. If you can find any other alternative to this device please purchase that option. I would never advise anyone to buy this overpriced piece of garbage.

Probably saved my baby's life! – Been using the owlet 3 since my baby was born for every single sleep and nap, she is now 10 months old. It has only alarmed once when she had covid and struggled to breathe and once when she had a fever and was overheating without my knowledge (her heart rate was high). She was so sick she had actually passed out in her sleep but I had no idea she… Read more ·  1

was fine when I put her bed. Honestly without the owlet I would not have known about her fever and sky rocketing heart rate and shudder to think how things could have turned out if i didn't get the alert. Probably saved her life. There have been no false alarms other than it falling off once. I am not sure why the rest of the reviews are so hung up on the app the sock works regardless if it's connected to wifi or not, the app is only if you want to see live readings. We've had our internet bomb out a few times but when it comes back the app has "caught up" on the readings history and you can clearly see it was still working at the time. It works on Bluetooth and the base only needs to be plugged in for it to work! This means I can take it to family or friends or on holiday etc and still know it is working when i put her to sleep. I don't bother with the app much at all sometimes I don't even open it for days. I will continue to use the owlet for a few months still perhaps another year and honestly this device has given me much peace of mind. Money well spent.

Doesn't work properly, poor experience. Disappointed – Was given the run around by customer service. Asked to take picture after picture. Then told the sock was too big, so waited. Tried again after a few weeks, and now told the sensor is faulty. As it's greater than 12 months old, they won't replace it. Poor and pathetic device. Show details

Frustrating – We had the owlet smart sock 2 for our first and it was amazing. We are currently using the owlet 3 and I am far from being impressed. The sock looses wifi randomly and then reconnects as randomly. The app is constantly lagging and it is very frustrating to have to refresh the app constantly. When the sock sends an alarm it take a good 30 second for the phone app to alarm. Such a shame. Show details

Very happy customer – We were gifted an owlet sock by my in-laws when we had our daughter 3 years ago. We had no problems with it, worked like a dream. We could track her sleep routine and also monitor her heart rate and breathing capacity. We kept the sock for our next baby and after 6 months we found that the sensor battery was draining faster than expected, then one… Read more

day the base would no longer pick up the sensor. I contacted the support team and they informed me that due to not disconnecting and turning off the sensor during the time between my son and daughter, the sensor battery would have been drained.

The support team at owlet were amazing, they helped me troubleshoot the issue and when I couldn’t fix it they sent another sensor free of charge THE NEXT DAY !! During the time of not having the owlet due to days of troubleshooting my anxiety was so high.

I read the reviews regarding the same incident that happened to mine and I feel that people can be unfair and not take accountability for proper care and use of this product. We are just appreciative that something like this is available.

Moral of the story - read the guidelines provided, I have definitely learnt.

HATE IT!! – Biggest waste of money and time!! I'm so angry!! I will NEVER recommend this to anybody EVER!! I HATE IT!! Show details