330 reviews
AI reviews summary
Pros
Cons
Verdict
PawChamp provides responsive, practical dog training advice through its chat feature and structured lessons, earning praise from users who connect directly with trainers for individualised support. However, a prominent volume of feedback highlights frustrations regarding billing practices, specifically concerning unexpected recurring subscription renewals and difficulties securing refunds. Consumers should carefully review terms regarding trial periods and ongoing charges before signing up.
I am pleased with how quickly my request to cancel my subscription was handled. I’ve been dealing with another company and it took them 3 months and an investigation by my bank to handle a simple cancellation request. However, PawChamp handled my request immediately. Show reply
Great conversation - clarifying situations and explaining my dogs thoughts and reasons for his actions before agreeing some simple steps to take forward for improvement Show reply
I was giving great advice about how to train daisy to stop pulling and why she barks constantly. I am registered disabled so the advice i got about different harnesses aswell and what to do as soon as we step out the door so a huge thanks and cant wait to get started. Show reply
Reviews with attachments
Daimon gave me real advice for calming activities for my post surgery pooch. He understood the energy level and mental activity level for my dog's age and breed - I will definitely be following his recommendations. Show reply
The course content is bite sized and easy. Having been disappointed by so many dog training attempts. All I can say is WOW! I feel part of a very supportive community with only a few days into the course.After chatting with experts, I feel empowerd to observe my dog with a new compassion and thus help both her and myself with much less stress. Show reply
Philip was great and gave me clear answers on what to do for my pup and why. This helped me out so much. Show reply
Eva was a treasure to deal with. We are new to the program and had a few questions only a few lessons in. Eva asked a few additional questions of me and WOW… as a result she gave me some extremely valuable insight into what may also be playing a factor in our pups challenges. Soooo grateful for her and this information. Not to mention several… Read more
excellent tips on how to pivot from the exact lessons to make them suitable and apply to our unique situation. Feeling Blessed to have the opportunity to work with the PawChamp Team and am very hopeful they can help us navigate a nervous system re-set for our Wee Micro Morky Riggs Thank Eva ~ Trigg
Very kind and knowledgeable, brought out some excellent advice and things that I could work on
Stacey gave me some really good tips on how to start with my main issue of Bodhi's jumping on people at the dog park
Gave me some good tips and some further info rmation on a course if needed. I paid for the subscription and I've twice used the online chat. It was answered immediately with good advice.
Christopher was able to help me with my 9 month old GSD.. Was so good to be able to talk to someone who understood. I didn't feel judged like I was failing with his behaviour,I actually feel like I can get him back on track after talking to him
Teresa answered my query succinctly and gave great advice about ideas to try. The photo is Betsy and Nigel living a happy dog's life! They spend most of the day in front of the 'Karen' window so the front yard boundary is close by!
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Merci pour le plan de routine à Happy, j'apprécie beaucoup votre disponibilité et votre suivi.
- +1
Hazel has given Storm and I some homework to do and described Storms problem perfectly. She has a horrendous fear of travelling and becomes very anxious on the journey. I will start our work today.
Whenever I have a specific problem with my dog training, I can ask the training experts. All of them are super friendly, and most of all, knowledgeable. I get step by step advice and background information. The experts are patient and understanding. When I feel overwhelmed, they motivate me again. Great team of experts!
Extremely helpful full and offered a follow up in a few days.
I am bowled over by the support and follow ups by PawChamp vets. Excellent service and comfortable, easy to understand encouragement. A massive thank you.
Hazel thank you for your valuable advice. So excited to practice with Daisy . So grateful.
Latest follow-ups
AI content. Just see a real dog trainer who can physically assist you with your dog.
Follow-up · I paid for a content package that was a few weeks long (I can’t remember the exact number now, maybe 3-6 weeks?) to train my dog. My dog was a bit reactive at the time and I wanted to do what I could to improve her day-to-day. The first video I watched was odd - pixelated around the “trainer’s” face and the random dogs walking around. I tried the… Read more
Taking out subscription when not authorized . Stop now STOP NOT AUTHORIZED
Follow-up · Was For PawChamp and yes I have canceled subscription but once again they have taken money out needs to be credited back and if happens again I am going to take it further it is a bloody joke.
Great advice. Easy to follow. Fingers crossed it works. Thanks
Follow-up · I have been charged an amount I did not agree to and am waiting for a refund. Ask me again after I receive that money back.
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Positive reviews
I am not sure about the program yet but their customer service response is quick and professional! I will gladly update my review after my 28 day subscription. I know it's recurring so I canceled ahead of time because I want to make sure I am satisfied before continuing and sometimes I forget a subscription is recurring. So just being prepared and enjoying my trial without worrying. Show reply
I spoke an expert name Ashlyn on here today, she gave me some advice to help with my dog, and when i explained that I had already tried the method she was suggesting several times with no success we talked about other ways to help and now I'm excited to try these new methods with my dog and see if he can be on his way to a better quality of life Show reply
I’m so pleased. I have a pomsky puppy that is so wonderful and I want to work on some manners and other behavioural things to bring our home to harmony. Everyone is so helpful and thoughtful. I’m already seeing improvements in a few days and am realising I may be able to bring my pup to my dog-friendly office in a few weeks! Show reply
Negative reviews
Experts trainers are great and helpful. App is frustrating and the constant requests to buy extra things is annoying. I quit after only 6 days of use. I finally got a refund but was shocked at being charged for trial period.
Hi, Carolyn! Thank you for sharing your experience and… Read more (+1 reply)
Nowhere in my initial purchase was I told I would be put on a subscription plan. I did not authorise any future purchases, and nor would I want to because the training package was so basic. Nevertheless, the next month PawChamp ripped $57 AUD (what an absolute hide) and refused to refund it because it is over the 30-day period (that I had zero… Read more
knowledge of).
I am apparently far from alone in experiencing billing issues with this scurrilous outfit.
Beware - I signed up for a month trial that turned out to be a subscription. This was through FB and the post was very deceptive. I could not see any details saying that it was a subscription or that they would take money regularly from my credit card without notifying me, and no details about the currency (it's US dollars). Reaching out to the… Read more
company I was unable to talk to a person and the bot was not at all helpful - standard answers that didn't answer my questions. I repeatedly asked to speak to a person but this request was ignored. The course itself was not something my daughter (the owner of the dog) was prepared to do and so I unsubscribed, never returned to the site and thought I was done, but no.
Recent reviews
I worked with Daimon today and showed him the video of Tanner, this was crucial because it allowed him to see Tanner's reaction live and give real actionable steps for us to improve our training with Tanner Blu. I have a bit more hope today that we might win this battle. Show reply
I was a little sceptical about the chat advice and finally gave it a go. Very responsive and Eva my advisor has been excellent so far. Looking forward to further chats. Show reply
Extra Information
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Dear Mel, Thank you for your feedback. We completely… Read more