Ours stopped working after a couple of years. Tried to get help with no success several times over the years and prior to the warranty running out in April this year. I contacted Powerpal again on the weekend to try and get a replacement and apparently because it is out of warranty in April they can't help me and apparently have no record of my… Read more
prior contact. I am going to go through an old phone to try and retrieve this information. Extremely disappointing.
Great product when it works, support is non existent when it doesn't. The battery in my Powerpal died, despite multiple attempts to contact the company, no one gets back to you. I undertook all the advised processes without resolution. Now Not only will I be making formal complaints to Consumer affairs but I will make contact with the ACCC
I installed the Powerpal Energy Monitor to track real-time electricity usage (initially with Amber). The hardware is solid, setup was quick, and support responds fast. What’s good Helpful real-time usage data Easy install and pairing Responsive support Main issue (boutique tariffs) I’m now with Glowbird (FOUR4FREE), which includes a $0.00/kWh… Read more
four-hour free period. The Powerpal app won’t save a zero-cost rate (the Save button only works with a non-zero value), and it can’t handle custom time blocks outside standard network TOU schedules. That makes cost tracking inaccurate on plans like FOUR4FREE.
Support confirmed they’re working on “boutique” tariff support, but there’s no timeframe and no workaround. Powerpal seems best suited to Amber’s wholesale-style pricing, where real-time data aligns well. But for retailer-specific tariffs with free periods or unusual time blocks, the app’s tariff flexibility is the weak point.
Battery note The unit is sealed (no user-replaceable batteries). Powerpal says the batteries are designed for ~10 years and includes a 5-year replacement guarantee, after which it’s essentially end-of-life/e-waste.
Overall Great device for real-time usage visibility, but the app needs better tariff support—especially for free periods and non-standard retailer plans.
Reviews with attachments
Installer was ok but did not seem to have a good understanding of the technology. The actual installation was no more complex than sticking a sensor on the meter. The app had trouble connecting and constantly disconnects.. Installer stuck unit outside meterbox and loosely routed cable under metal door where it will eventually pinch and fail. Highly unprofessional installation and a dodgy unreliable product. Show details
Powerpal would recommend – Paul was informative and approachable. Making the set up process easy and quick. Show details
Primitive Design – Had the product for 3 years and now the batteries are flat. Had to break it apart to see that the device is not designed to allow you to replace the ‘AA’ batteries. Battery contacts were welded so not so easy to replace. This can only be viewed as deliberate in order to get repeat orders. Not much thought for the environment here.
Perfect toll for tracking – It's amazing tool to monitor, track and initiate activities to minimise power bills.
Positive reviews
The Powerpal Energy Monitor is an absolutely fantastic product, and excellent value for money. After 10 months of use, it has proved invaluable for tracking live energy usage and downloading data. It helped me accurately size my new solar and battery system, offering similar features to a much pricier Fronius Smart Meter. Installation was simple,… Read more
and the device quickly paid for itself many times over. While Wi-Fi paring to the house modem capability and a replaceable battery would be improvements, I highly recommend it for anyone wanting to monitor their power consumption.
this was very easy quick amd simple ,Arun went above and beyond wity his helpful nature ,even making sure that i had a photo of the numbers to sign in on another device for my records and explain everything . very happy with this service l,everything is working perfectly this great Show details
Easy process.Terrific installer.Clear and easy monitor.Free,so why not try it. Show details
Follow-up · Unfortunately you can't get this via the Government free scheme any more.It is terrific for me as I can detect immediately if there is a power issue with my battery.The install was done by experienced people and is less than 10 minutes. It saves you money but can make you paranoid by lighting up .The highest being red and will tell you the kw its… Read more
Negative reviews
My powerpal was dead after 2 years , dont waste your money throw away item , they want you to buy a new one , good while it worked Show details
Power Pal is great when it works , over the past 6 months it keeps unpairing and slow to connect , and if i have to pairing everyday then there is a problem with the app or device and it is not up to me to fix it .
Follow-up · Top follow-up questions readers have asked about your review: What causes unpairing? If i was a technician i would able to answer this How often does it unpair? Every Day How is reconnection? sometimes it won't pair up again
Follow-up · Yes to your 1st Question Yes to your 2nd Question And i have DODO 50 5g and i have no drop outs or any other issue with the internet , Someone asked "How often does it unpair?" the answer to that was "Daily", Since i wrote this in 2025 i have not connected to the device since
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As my meter is down the street this unit doesn't work at my home i found it its bluetooth and not 4g as i was under the impression that this unit went to the fuse box and not the meter box whis is located around 3o meters down the road from my home it works from outside my house but not inside my home so i have ended up setting it up for my… Read more
neighbour who is across from the meter box and he now uses it as it wont work at my home address as stated it would if the meter was at my home it would be fine but as its down the street in an estate well they are useless to me personally
Recent reviews
The guy was fine, very quick instillation but it doesn’t connect from my house which is maybe 25-35m away as townhouse, the guy said the Bluetooth is only 15 meters range where the website says much farther. I’ll play around with it but I really want to see what happens when I turn on specific appliances as that’s really the whole point of it. I’ll give it a go and see what happens Show details
Batteries are not replaceable even though internally it is 2x AA alkaline batteries. They solder the batteries on and it is pretty much garbage once the batteries go dead. Dies within 2 years if exposed to Australian sun. In the long run and environmentally better to go with something more sustainable, it is a shame the government funds this planned obsolescence nonsense. Show details
For those considering the powepal device, don't be fooled, it's just another energy scam by our ridiculous government. Nothing is for free and the more that are installed, the more that you pay via taxes to our government. If you have power connected to your property then you already have this exact same service available to you via your… Read more
retailers app.
This device DOESN'T SAVE YOU ANY MONEY, it just shows you how much power you use and when you use it, as does your retailers free app.
The Powerpal site claims to have saved people $53,000,000, this is a blatant lie as it doesn't do anything to save you money.
If you want to save on energy costs, use less energy, as that's the only way that you will cut costs.
The only way to save money is to use less power.
NOTHING IS FOR FREE.
You'll pay for it somehow, just like the alleged rebates.
He was on-time, very professional, friendly and experienced - 5 stars for his customer care Show details
Install was done as expected without issue and the usage was well explained.
Excellent service, Paul called me up before coming to the property and explained me the whole procedure as to how to sign in on the Powerpal Energy Monitor app and what to expect and what am I actually looking for in terms of cost savings. Show details
Mohammed was great! Very friendly and informative. Explained the product well and went through how to use the app.
Complete rubbish – This is rubbish. I have had two powerpals which do not read my meter. I have exhaustively gone through many attempts at resetting this device, fiddling, talking to powerpal on the phone and it will not work. Please, do not waste your money. Show details
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Solid experience so far – Representative was on time, polite and proficient. They also checked to make sure that everything was working properly before leaving. Show details
Very efficient, on time and knowledgeable; supportive in explaining the details and function. Would recommend my other friends too. Show details
Very quick and easy process for the purchaser. Installer was very professional, respectful and helpful Show details
Rubbish once it stops working – Works well when the device is working however, the device failed. So when I got a replacement sent out it worked for about a week and failed again. Ended up throwing it in the bin. Will get a proper device installed on the meter box this time. Would not recommend.
Not compatible with an EDMI Atlas Mk7c Smart Meter with Solar ..... Wasted my Money – You Basically have to install it to find out yr meter is incompatible with it ..... It is not compatible with all Meters in Australia ..... Wasted Purchase ...... A pre Purchase Checklist that included Meter Guide would save some frustration ..... Show details
Quick, easy and your data on tap – So quick to install, so easy to use. Very happy to be able to track our usage and have access to our usage data! Show details
Excelent – Very helpful in the way he communicates the information to us
Easy Process – Updated via text right up to installation. Very polite and efficient installation. I was a little nervous in providing personal details for the booking but unwarranted concern on my part
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Supposed to have 5 year warranty, booked to have it replaced and they cancelled appointment.… Read more (+1 reply)