Qantas Premier Everyday

Qantas Credit Card people won't help...Won't return contact requests....Web site that doesn't allow an application to be submitted.... Keep getting emails stating to complete the application only to use the web page which won't work........Rude call Centre Customer Service Staff.....and I could go on. Show details

Almost impossible to contact – tried to close the account requested written account balance due to hearing loss, i prefer this to over the phone for that reason. No response after three requests. I paid all money due the app said pending closure any transactions would be blocked. Note qantas did not respond to any requests for written confirmation of the balance for a month… Read more

which was originally showed a small amount owing which i paid then showed a small overpayment. Note still no response. They then sent me an email to say a transaction had gone through that they could not stop. This was additional interest from them now I owe them .83c but i cannot access this statement to verify where that amount came from as the account is closing. Its also impossible to pay bpay does not support this amount. They continue to ignore me but send emails when they charge me. I have phoned them but got cut off twice. They don't answer complaints which are so difficult to lodge on the app or reply to emails its wall of silence until they charge you.

Pray you don't need to get in touch with customer support – We use this as an everyday card then pay off for accumulating FF points. Works fine and app is okay - although no Apple Pay. Then we tried to up the limit... GIVE ME STRENGTH. Their customer service is a nightmare. No record of previous conversations, we then needed to write a state dec and email it to them (without ever getting a confirmation… Read more

back), then they needed extra documents from you 5 days later - which they never told you about in the first place.

If there's a similar card that has roughly the same points but is more per year, take it.

No Apple Pay – I changed over from ANZ to Qantas to accumulate points quicker. Customer service is good, rewards bonus is worth it if you can spend the $$ in the timeframe. Disappointed that this card does not have apple pay.

low yearly fee – A low $29 yearly fee at this time and complimentary travel Insurance means that this can be a handy card for Qantas travellers. The minimum income requirement of $35,000 makes this an accessible card for our family. Show details

Ok Card for points – When i got the card, i received bonus qantas sign up points and also i try to use this for my day to da shopping. Earned bonus points can be used for Qantas tickets which is a plus Show details

Good credit card for use – Its a good credit card for everyday use. However the points collected can be used for quantas tickets. I use this card for everyday shopping grocery, online shopping and doing overseas transactions. It gives you protection against fraudulent transactions. Show details

The worst customer service ever – I received a new card after I lost mine and haven't had any visibility of it online or in my app for over a month. I can't reset a new pin because it's not in my app. I spoke to their help line over 2 weeks ago and they said it would be a 3-5 day fix. It is now 2 weeks later and still not fixed. I called again and demanded it be escalated. I'm not… Read more

sure how they could ever think being without this detail for a month and not communicating to customers is customer service. The worst call centre customer service I've ever had. Don't bother with this service because if something goes wrong no responsibility is taken.

Absolutely dodgy customer service – No sign of an answer for the Qantas Premium Mastercard application - so contacted them to be told it’s a “decline” - when asking why was told to send documents via an email which I faithfully did - many docs covering tax assessments, payslips etc from my life as a freelancer - so multiple places of work etc. again no reply or nothing even stating… Read more

that the documents had been received. So giving them a few days to get this together I call back again - with another vague “decline”. When pushing further the answer comes back that the system doesn’t trust my source of income.

We’re they even going to tell me - it’s ludicrous that you have to keep calling them to find out any info at all. This is the most hopeless credit card application I’ve ever deal with - zilch customer service - don’t waste your precious time on Qantas .. go elsewhere !

Horrible and Dodgy – Customer Service sucks, poor and lazy, waste of space, i applied for this credit card waited 2 weeks, called to check the status, they sent rejection of application, I rang to ask why, customer service said application is actually in hold waiting for your bank statements, loan documents and other income documents, etc. so I sent all these… Read more

confidential documents, waited another MONTH, rang to follow up, customer service said sorry it hasn’t even been submitted to our re-assessment team. We are going to do that now, but before that you need to email us and request reassessment , after losing my mind, I said don’t f..ing bother, I don’t want to have any business with you, destroy my documents, they said they can’t do that it will be archived. Steer away from this dodgy bank they are just collecting information God knows what they do with them

If you are time poor or value good service, do not apply for this card – It required multiple emails and phone calls to call centres to try ensure application was properly submitted despite having properly submitted it online. Numerous texts and emails received from Qantas asking to rectify issues that either did not exist or could not be rectified. Various requests ignored. Call centre representatives give directly… Read more

conflicting advice. Card is now received, and online activation had an error and could not be done, app does not work, no response to help requests about it. Complimentary lounge invitations not received. No response to complaints. One response received via generic email instructing me to use app about which complaint has already been made (so cannot use it to do whatever they are asking.)

No problems so far – We have had this card for nearly a year after having issues with another credit card company and the way they allocate points. This is our everyday card - the Premier Platinum offers a better points balance when you sign up but the trade off is the high fee. We don’t use this card overseas, we have a 28 degrees card for that purpose. It is very… Read more

easy to accumulate points and they quite often have excellent special offers which we take advantage of.

We are heading overseas in a September for four weeks and have used our points for a flight upgrade.

Had no troubles – Had no troubles signing up to the credit card they approved my application and the card was sent within days. Happy with it as after I spent the required amount it didn't take long for them to grant me the bonus frequent flyer points, just in time to use it on my recent holiday. I use an android phone so I have Qantas Money App installed to monitor expenditures, it works a treat I get to be on top of what I spent and pay it off. Show details

So far all good – I switched from an ANZ Qantas Visa card and the Qantas Premier Everyday card does accumulate points quicker, haven't traveled O/S with it as yet so can't access that as yet. Show details

Semi-Platinum? Great Card For The Less Frequent Overseas Traveller – I opine that this card is probably the best all-round card for people on lowish to moderate incomes who take the occasional overseas vacation, and who want to earn some Qantas FF points. For $49 a year one gets, a. 0.75 points a dollar on the first $3000 per month then 0.4 points thereafter, and b. Complimentary Travel Insurance for up to a… Read more

month with Chubb insurance, and

c. Concierge service.

These benefits are typically associated with Gold and Platinum cards, which cost significantly more in annual fees. Such cards aren't usually attractive to people who don't travel much. Also, the earn rate of 0.75 Qantas points per dollar is higher than that of many cards that cost two or three times as much in annual fees.

One does require Qantas Frequent Flyer membership to get the Qantas points, and one can pay the $89.50 joining fee, or one can currently apply for a Qantas Cash card and get free membership.

The savings one will make from the complimentary travel insurance relative to buying it outright from the same insurer, will more than pay for the cost of the card in most cases.

However, there are two things I don't like.

The first is just a nuisance - every time I try log into my Qantas Premier Everyday account on a computer to what I owe, the site sends a verification code via SMS to my mobile phone. I've never come across such security rigour before. Though I have gotten around it by using the Qantas Money App on my Android phone, which accesses the account details instantly.

The second is more important, the Rental Vehicle Insurance Excess section in the Chubb policy states,

" as part of the hiring arrangement You must take up all comprehensive motor insurance offered by the Car Rental Company, whether discretionary or mandatory, against loss or damage to the Hire Car; and."

which is a lot more stringent requirement on the hirer of the car than I've seen in any other policy, including the Chubb policy with American Express complimentary Travel Insurance.

For use during actual travel, this card like most other credit cards charges a 3% foreign exchange fee, which I'm not fond of either.

Regardless, I have been recommending this card to numerous people - my niece and nephews, and friends and acquaintances who have said they are contemplating a rare overseas trip. It is just superb value for this purpose, and it has a decent Frequent Flyer points earn rate for when one is not travelling and just using it at home.

Regards.