Rebuild Relief

The staff we liaised with were super helpful and knowledgeable. They continually followed up with our insurance company, who seemed to deal with our claim extremely slowly, to ensure there were no issues from our end, to finally securing a great outcome.

My home suffered storm damage in 2023, i called the insurance company and they told me to get a quote and when i did they did not want to pay so they had several of their builders assess it and not even any of their builders could agree. Rebuild Relief successfully arranged a total roof replacement through my insurer with little to no effort from… Read more

me. I had a few consultants over the 2 years, however then Sapphire took over, arranged everything and now I will have a brand-new roof. Sapphire took care of everything and she was amazing; she did not give up. Sapphire you are the best. i will upload photos when it is finished.

Rebuild Relief – Very good service and delivered exactly what was offered. I was very happy with Vicky who leased with me all the way through.

I had the good fortune to have A K Choda as my consultant. Totally professional and extremely thorough. A pleasure to work with.Thank you AK, a job very, very well done. Kathy Padgen

I used Rebuild Relief because I’m incredibly short of time and knew I’d never get around to claiming for my hail damage. Rebuild Relief handled the entire Process, from assessment to lodging the claim, to organising settlement and builders. They… Read more

kept me informed the whole time and Ryan was extremely professional and helpful at every stage. It’s all been organised with almost no input of my time. A fantastic service.

I live on the Southern Darling Downs in Queensland. I appointed Rebuild Relief to manage my insurance claim for hail damage in 2024, after hearing about their service from a friend in the area, who highly recommended them. Initially, my insurer rejected a substantial amount of my claim. However, Rebuild Relief were persistent and eventually… Read more

escalated my claim to Nicholas, one of their dispute resolution experts.

I cannot praise Nicholas more highly. He is very professional and proactive and kept me informed every step of the way. Originally the solar system was not included, but Nicholas arranged for a specialist test and report of all the rooftop solar panels which proved they were damaged, and they now are included in the settlement. Eventually, Nicholas escalated my case to AFCA - the Australian Financial Complaints Authority - and my insurer ultimately agreed to a settlement. My home will now receive a new roof and solar system and I could not be happier or more relieved. It has been a long and stressful process and I'm very grateful to Nicholas for this successful outcome. I will be recommending Rebuild Relief to my friends and family in the future.

Terrible. Please do not go with these people. My experience has been horrendous. They (AusCoast who are also rebuild relief) made decisions without consultation or me knowing or understanding the full details despite being told ‘you won’t pay extra outside of what your insurance has paid’. Assured multiple times of this after stuffing up the job.… Read more

No quotes for extra work - just did it without any consultation with me. No variations submitted prior. People they ‘subcontracted’ to do the work (not AusCoast) were awful, inexperienced and unprofessional. Multiple complaints from neighbours about swearing, throwing rubbish on the street etc. Not to mention the 15 apprentices with no experience overseeing them and stuffing it up. AusCoast told me not to communicate with them - but getting a return phone call was like pulling teeth. Roof was ‘finalised’ in mid 2024, final bill paid accordingly and on time. ‘Variation’ after stuffing it up and no consulting was submitted by rebuild relief in June 2025!!!! This has now been declined. Now I’m receiving extra bills - 2 years after this process started!!!!!. Very upset and anxiety provoking for a single parent who was getting their roof fixed under the premises that ‘rebuild relief’ - same company, different trading name - would ‘mange this with no extra cost’ outside of what was provided by insurance. Made decisions and did extra work without prior variations. It was ‘all good - won’t be a problem’ - and then heard nothing from them for almost 12 months. I cannot stress how distressing and a highly traumatic experience this has been from AusCoast and Rebuild Relief. I expect any favourable reviews are fake. I will be going to fair trading. 2 years later and I just want these people to exit my life.

"Exceptional Advocacy and Outstanding Results – A Huge Thank You to Rebuild Relief!" – I cannot recommend Rebuild Relief highly enough. They were instrumental in securing an excellent outcome for my home insurance claim for my property in Hendra. From the very beginning, the team at Rebuild Relief demonstrated professionalism, expertise, and unwavering dedication. They navigated the complexities of my case with skill and… Read more

persistence, ensuring that every detail was thoroughly addressed. Their deep knowledge of the insurance process and their commitment to advocating for me as a client truly set them apart.

Thanks to their efforts, I achieved an outcome far beyond my expectations. Rebuild Relief provided constant communication and support throughout the process.

If you’re looking for a team that goes above and beyond to deliver results, Rebuild Relief is the one to trust. I am incredibly grateful for their hard work and would not hesitate to recommend them to anyone needing assistance with an insurance claim.

Outstanding service! We had an amazing experience with Georgia from Rebuild Relief. She took complete control of the roof claim and handled everything, making the entire process easy and accessible for us. She took all the hassle and stress away. Her communication was excellent- she completely tailored how she kept us updated to suit our needs, so… Read more

we always knew what was happening without feeling overwhelmed. Georgia was a massive asset to have in our corner!

Corina was very helpful during the process, made me feel comfortable & kept me up to date. Took extra time to get the best outcome to ensure the job will be completed, great work.

AK and Rebuild Relief were extremely helpful throughout my insurance claim. Not only was AK thorough with scope of works and also gaining me extra payment for works the insurer wasn’t willing to pay for. But was also extremely quick with the entire process only taking up to 5 months. Couldn’t recommend AK and rebuild relief enough!

Nothing but absolute pests sending mail telling me my roof has Hail damage when it's a brand new colorbobd roof and no Hail storms here in a year ..absolute vultures

Do not sign with Rebuild Relief. They lock you into a contract with Claims Co and take up to 19% of your insurance payout for doing very little. The outcome for us was terrible. We felt pressured into accepting a low insurance settlement, which only benefited them by reducing the amount they had to work for while still taking their percentage. … Read more

Very disappointed with the service and overall experience. I would strongly recommend reading every contract carefully and seeking independent advice before signing anything.

DO NOT USE THESE SCAMMERS!!! 12 months on and my parents have a roof that is now in worse condition than it was after hail damage. The iron, barges etc have been replaced so many times due to poor workmanship, that the structural integrity of the entire roof is below poor. Promises continue to be made with no action delivered. Blame and… Read more

responsibility is put onto the homeowners even tho verbally Auscoast accept responsibility. Parents had to have solar panels removed (and replaced) however due to the condition of the roof, have gone 12 months without solar power. As far as I'm concerned, not only are they scammers and full of sh÷×, but their actions equate to elderly abuse with them trying to take advantage of those who have worked bloody hard to have what they do.

We had hail in November 2025 never thought that the roof may damage months later contacted Rebuild Relief all through the process they were in contact and kept us well informed can’t recommend them enough

I would like to express my gratitude to Alice, I appreciate her time and effort every step of the way through my claim process. Alice has been, patient, understanding and made this process very easy. By providing your amazing customer service and knowledge it has helped with my health conditions, making this process stress free. Alice provided… Read more

updates via phone and email, nothing was too big or small for her to deal with.

Thank you Alice, you are truly a valuable team member. Karyn

AK went above and beyond to achieve the desired outcome with my insurance company. He continually pushed the insurance company hard to ensure that all items damaged were replaced. I would not hesitate recommending this company

Very happy with the service provided. As with most insurance companies, settling an insurance claim can be a long hard process. It was a long process but Rebuild Relief handled everything for me and were thorough and persistent which resulted in a satisfactory outcome. Thumbs up to AK Chodha for all his efforts.

A big thank you to Rebuild Relief for managing our roof claim. We could not have done it alone. Extra thanks to Dayna for getting us across the finish line and keeping us informed, updated and positive. Her friendly, confident voice on the phone was always a pleasure to hear.

Staff were very helpfull but was a very long process (over 10 months) to get the claim settled. Still have to get the work done on the roof which could be upto another 10 months. So far so good but takes a while.

I am in Tinana in QLD and insured with QBE insurance, Jane from Rebuild Relief handled our claim with QBE from start, to payment of claim. She was always courteous and helpful and mèssaged updates and ongoing reports on time. I would highly recommend Jane if you are going through this process,

During a rain event in Aberglasslyn I noticed ceiling damage due to dripping rain water. Coincidentally, I saw a poster offering roof inspection for hail damage. A thorough roof inspection revealed substantial hail damage and I was put in contact with Jaimee from Rebuild Relief. She contacted the insurance company on my behalf, dealt with the… Read more

subsequent negotiations and kept me apprised of developments along the way. In a surprisingly short time Jaimee was able to negotiate a settlement which included not only a comprehensive repair of the hail damaged roof and repair of the ceiling damage but also repair of the shed. I would have no hesitation in recommending Jaimee and Rebuild Relief to anyone in a situation similar to mine be they friends or family.

I couldn’t be happier with the service we received from rebuild and relief especially the support from EMILY G throughout our process, they really did take care of everything and explained all the steps and what to expect would definitely recommend them. Vickie Esk

Emily G took care of all the negotiations with the insurance company related to the hail damaged solar panels and insulation. It's been a long drawn out battle with the insurance company whom I honestly cannot recommend to any one. They tried to block every claim related to the hail damaged roof, solar panels and insulation but thanks to Emily and Rebuild Relief it all went through. As an individual I would not have stood a chance.