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The Australian Wine

The Australian Wine

 Verifiedtheaustralianwine.com.au
The Australian Wine
4.4

1,249 reviews

Positive vs Negative
87%6%7%
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Customer Service
4.5

 AI reviews summary 

The Australian Wine generally receives positive feedback for its competitive pricing, diverse selection of local wines, and helpful customer service. While many users appreciate the convenience of the delivery model and the quality of the "special" dozen deals, there are significant recurring complaints regarding third-party courier performance and occasional administrative errors in order processing.

Pros
Value and Pricing: Competitive pricing on dozen cases and regular special offers provide significant savings compared to retail bottle shops.
Customer Service: Personal wine consultants and support staff are frequently described as knowledgeable, courteous, and efficient in resolving order issues.
Satisfaction Guarantee: The "don't pay for what you don't like" policy and reliable refund/replacement process provide peace of mind for consumers trying new labels.
Product Variety: A broad range of Australian wines, including boutique wineries and unique blends, allows members to discover varieties not typically found in major outlets.
Cons
Delivery Reliability: Significant issues with the courier Aramex, including packages left in the sun, ignored delivery instructions, and staggered arrivals of multi-case orders.
Shipping Costs: The cost of freight is a recurring point of contention, with some users finding it high enough to offset the value of the wine deals.
Administrative Errors: Instances of incorrect bottles being shipped, missing items from orders, and delays in processing seasonal items like advent calendars.
Aggressive Marketing: Occasional reports of persistent sales calls and concerns regarding the sharing of contact details with third-party brokers.
Verdict

The Australian Wine is a strong option for consumers seeking high-value Australian wines and personalised service with a robust satisfaction guarantee. However, potential buyers should be aware of inconsistent delivery experiences and are advised to factor in shipping costs or consider the annual free-delivery membership to maximise value.

1,249 reviews
4 chass m.  · superb wines, im a big buyer of wines these wines for the price are unbeatable you must try.
5 Rob  · Great value, quality & variety of Australian & International wines Easy quick delivery
5 Andrew  · Nice selection of Australian reds, smooth tasting, fast delivery, great prices.
5 Rhoss Mackenzie  · Great products, prices & delivery to door. Free delivery a plus. Not overly keen on cold calling by phone, as emails are enough to make me purchase
5 Phil James  · The Australian Wine provides good wines at good prices. Prompt delivery.
5 Sharyn  · Great wine at at great price…have not had a bad one yet……highly recommend. We had tried a few other wine packages/ clubs but this one is the best.
Sue Caroll
Sue Caroll11 posts
  Verified

Have purchased wines for some years now with The Australian Wine company and never had a wine I didn't like. They seem to nail the right suppliers and their prices are very good. Show reply

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Stephen Yolland
Stephen Yolland3 posts
  Verified

Very haphazard delivery from their courier. Left wine in street despite a signature for delivery requested. Complaint to Australian resulted in a standard form reply. Another email was ignored. Very not impressed.

The Australian Wine
The Australian Wine    

Thanks for letting us know Stephen, we’re… Read more (+1 reply)

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Marsey
MarseyTasmania5 posts
  Verified

Wine consultants are always friendly, knowledgably with no pressure sales. Guaranteed returns (if you don't like the wine) and deliveries have always been on time. Show reply

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Reviews with attachments

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Chris Westcott
Chris WestcottWA2 posts
  Verified

Most of your wines are good but one is an absolute shocker. “The Full Fifteen” from Andrew McPherson. I’ve never seen such disparity between the notes and the wine. I would describe it as bodyless lolly water. So disappointing. This product lets you down. Show reply

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Deborah Daley
Deborah DaleyQLD2 posts
  Verified

WINE FOREVER! – Great selection of wines at affordable prices delivered to my door. The company sends me informative brochures and if I don't want to be badgered with annoying phone calls they don't! Great service Australian Wines. Show reply

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Nic
Nic63 posts
  Verified

A really good wine club – Right up front, The Australian Wine is a fantastic group to deal with, with a terrific selection of wines at great deals, and there’s absolutely no commitment on the customer’s behalf! We came across a deal that seemed too good to be true in one of the weekend newspapers, and we ordered it immediately. Basically it was about $750 worth of wine… Read more ·  1

for $275 - including 1 particular bottle worth $320! Now, being the world’s biggest sceptic, I didn’t believe it so I searched the labels up, and sure enough, the prices were accurate.

Wine arrived at my doorstep toot sweet and I was very happy with the service.

We’ve since ordered two more deals (not as lucrative as the first) and are looking forward to them very much. Unfortunately, at this time of year there seems to be a week’s delay in processing. Not too bad a situation I guess since we aren’t in a rush.

BUT BY FAR THE BEST THING ABOUT THIS WINE CLUB APERT FROM THE EXCELLENT BOTTLES THEY SOURCE, IS THE FACT THERE’S NO FEES TO JOIN OR TIME PERIODS INVOLVED. They simply email a deal, and if you want it, you order it. That’s perfect for us because we don’t want a box every month or so like other companies do.

We are extremely happy with everything about this service.

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Robert Evans
Robert EvansNSW2 posts
  Verified

Consistently Above Average Quality and Value – Good quality. Solid value. I just about exclusively buy red wine. Zonte's Footstep, Blackstrap, McPherson's Full 15, Dark Corner, Black Pig, many more all very nice. Fast delivery. No pressure. Show reply

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PWayne Venables
PWayne Venables2 posts
  Verified

Very easy to deal with – Only just joined Happy with delivery and quality of the wines and ease of ordering website Will be using again and again Looking forward to going forward to many more orders cheers Show reply

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Ollie
OllieSouth Australia59 posts
 

This Catalogue came in the Paper this morning 11/4/2026 showing the bottles have GOLD labels on them. I quite often got my reds from The Aussie Wines and I have had and got some of them and there in NO GOLD STICKERS ON THE BOTTLES. So buyers be aware that this could well be false advertising. I have been watching this for sometime and I just hope this is being looked into.

The Australian Wine
The Australian Wine    

Hi Ollie, Wine medals are awarded after the… Read more (+1 reply)

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Kym Matheson
Kym Matheson24 posts
 

Correct that - Should be minus 100. Absolutely shocking service.Ordered wine at an advertised clear price only to be grossly overcharged. Phone calls and emails fell on 'deaf ears' ! What I was appalled at most was the lack of understanding of the overcharge from the so called service dept. with absolutely no explanation of the overcharge. NEVER AGAIN..

The Australian Wine
The Australian Wine    

Hi Kym, Thank you for sharing your… Read more (+4 replies)

Latest follow-ups

Janelle
JanelleQLD10 posts
  Verified

I have purchased a number of boxes of wine from The Australia Wine- very happy with each bottle. I normally choose wines around $20-$35 a bottle and was hesitant to get the value box so was pleasantly surprised by the quality as most are equal to my preference. Keep it up please Australian Wine Show reply

 Follow-up  · Delivery was within a week of ordering. I enjoy that the company does not bombard me with offers.

Valerie Donovan
Valerie DonovanQueensland
  Verified

I have been pleased on the whole with the wines I receive from Australian wines. Only on one occasion was it necessary to send one type of bubbles back, otherwise it has been a good experience. It is an easy process to order for one who is elderly and does not drive anymore. Show reply

 Follow-up  · Great service thank you and prompt delivery. I like the fact that a regular rep contacts me even though I’m elderly and not a great customer! Didn’t like the taste of the bubbles.

Ross
Ross2 posts
  Verified

Australian wine is great value, and the service is also very good. I would like a greater variety of wines to choose from though. There seems to be a shortage of wines on offer from Germany, Austria and South Africa. Also, the choices for wines from less well-known varieties such as chenin blanc would be good. Show details

 Follow-up  · Don't try to get help from the customer service. Fine words but no action. The Australian wine uses Amarex, possibly the worst courier in Australia with a 1.2 % favourability score. I'd avoid Australian wine and go with winedirect.com.au or similar.

The Australian Wine
The Australian Wine    

Thanks for the feedback Ross! You're right,… Read more

Positive reviews

Ian M.
Ian M.QLD
  Verified

The Australian Wine regularly offer very good deals on my favourite wine varieties. Their communication is timely, professional and always polite. I never feel pressured to buy and on the single occasion that I was not 100% happy with my purchase it was dealt with immediately in a manner that underscores my 5 star rating. Show reply

Mr B
Mr BWA4 posts
 

I am a long term, regular purchaser; BUT am driven to distraction by the sheer number, complexity & variety of offers. Frequently several on line in one day, as well as in the post; not to mention inclusions in the fabled Newspaper. Less can be better Show reply

Murch
MurchQLD2 posts
  Verified

The Australian Wine showcases wine from known and relatively unknown producers from around Australia at very good prices. The wines are carefully packaged and despatched promptly with delivery to our home. I have never been disappointed in the quality and finesse of the wines. A great way to keep our wine rack full. Highly recommended. Show reply

Negative reviews

Chris Williams
Chris Williams
  Verified

Haven’t received my wine yet. Took over a week to process and looks like it will be a little over 2 weeks before I receive it. Pretty slow I think. I also couldn’t use my $40 off for my first order because I ordered the $1 subscription before my wine so it meant the wine wasn’t my first order. I am looking for a wine company that can supply me consistent well priced wine. Not sure if this will be it?

The Australian Wine
The Australian Wine    

Thank you for your feedback Chris. Delivery… Read more

David
David
  Verified

Great selections and some very good pricing. Terrific range. However the overall offering is badly let down by the delivery arrangements. Order four dozen and several days later two dozen get dropped at your front gate. A few days later another box srrives, then two or three days later the final one. It’s a burden going back and forth And not… Read more

conducive to working people who are not at home all day. Really lets down the otherwise excellence of the brand.

The Australian Wine
The Australian Wine    

Thanks for your thoughtful feedback David,… Read more

Bernie
BernieQLD8 posts
 

Aggressive salesman. Persistent phone calls after numerous requests to stop calling. I've blocked numerous numbers but they have the never ending phone numbers. Don't engage in their calls because you will live to regret it

The Australian Wine
The Australian Wine    

Hi there Bernie, I’m really sorry to hear… Read more (+2 replies)

Recent reviews

Aidan
AidanQLD3 posts
  Verified

A good way to stock up on wines. Lots of different varieties available with some lower cost but still quality wines for wine drinkers on a budget! Shipping is usually pretty quick. Had a missing bottle a year or so ago but they were quick to sort that out and I'm pretty sure they sent me an bonus bottle along with the missed one. Show reply

David H
David HQLD
 

A very big thank you to The Australian Wine, and wine advisor, Peter M, who has been my advisor for some years. He learned our preferences on wine type and price range very early on, and the wines have always met or exceeded our expectation. I am always offered a range of selections, and am provided knowledgeable and accurate information about the… Read more ·  1

wine, and cellaring advice. I know I can trust that whatever arrives will exactly what I am looking for. Delivery has always been prompt, sometimes arriving well ahead of when it was expected. Thank you for years of a fine product, and friendly, professional service.

John S.
John S.
  Verified

I initially purchased a box of wine that suited my wife and I's taste, it cost more than the normal mixed cases you normally advertise (generally lots of Shiraz) and it has arrived and the wine is fine. Next thing I know is that you are going to send me a mixed case of reds and whites that I didn't want, we don't drink white wine. So I sent an… Read more ·  1

email saying I did not want it and a lady contacted me by email and cancelled the deal whatever it was. I have since spoke to one of your wine advisors and purchased another case which also seems fine (we have only tried one of the wines). I think it will work out better now that I have a wine advisor who seems to understand my choices.

mike
mikeVIC12 posts
  Verified

The best thing is the overall quality of the wines especially European ones. They are usually excellent and often the pricing is good and very competitive . They offer groups of 12 wines which are very good value or you can mix and match your own. They also offer free post for a reasonable fee . A monthly magazine adds to the allure . Delivery is… Read more ·  1

via aramex to my place and they are also excellent. They also of course have a good range of aussie wines and again the quality is good . If I were to have friends over and wanted a classy bottle of wines say from France or Spain they are really good . It seems to me that in the end you can pay around 15 Aussie dollars for a terrific European or Aussie bottle and of course you can buy something cheaper down the street . But what i do like and why I am giving a high rating is the quality .

Julie Dellavis
Julie DellavisSA8 posts
  Verified

I recently purchased a dozen case of wine realized that I made mistake when ordering I phoned Australian wine and was able to correct my mistake without any problem, Show reply

Terry Johnson
Terry Johnson
  Verified

My personal wine consultant always selects great value and excellent drinking Their warranty says I can return product if not happy but I have never needed to. Free delivery all year for an annual fee! Cheers Show reply

Alex
Alex4 posts
  Verified

Have a vast selection of wines to choose from and priced to satisfy the potential buyer . Many unknown brands and you need to rely on The Australian Wines advice of quality and value when selecting your wine . Have interesting specials to consider and try at very reasonable prices . Worth a try . Show reply

John A.
John A.3 posts
  Verified

The Australian Wine connects its members with some of Australia's finest wines. The prices charged for these wines are extremely competitive. Ordering is simple and delivery is amazingly fast. Show reply

Megan Stuart
Megan Stuart
  Verified

Ease of shopping and delivery. Good options regularly sent to email address. Product good and they stand by their “don’t pay for what you don’t like” policy. Show reply

Peter
PeterWA3 posts
  Verified

Have the unlimited delivery plan which is very good value. The wines marketed are of reasonable/ good quality and they do come with a money back guarantee. Prices do vary for a particular wine so there are opportunities to pick up a favourite at a special price. I suspect they are getting more competition from Liquorland/BWS based on the increased marketing by those companies. Show reply

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