The Wine Vault

LONG-TERM CUSTOMERS LEFT COMPLETELY BLINDSIDED! We have been dealing with The Wine Vault for many years and previously had excellent experiences, including a wonderful relationship with past representatives, which is why this situation has been such a disappointment and a complete shock. We had even left a 5‑star review in the past based on those… Read more

positive experiences. In recent months we experienced very persistent contact from the latest representative.

On 23/7/26, a payment of $218 was taken from the wrong account, using stored details kept on file, and it was not the amount agreed with the representative.

When we queried both the amount charged and which card the payment had been taken from, communication stopped abruptly and no response was forthcoming. Only after lodging an inquiry did we discover a notice stating the business was permanently closed and no longer dispatching orders. At no point were we informed that the business was shutting down, despite being long‑term customers.

We later learned the charge had been taken from a stored card belonging to the other person on our account, which explains why staff were unable to locate any order under my details. No further response or resolution was provided.

This matter is now being escalated with our bank and NSW Fair Trading.

They sent me 6 unordered cases in June, and I requested return. They rang me yesterday on my landline (no phone record) and I confirmed the cases were available for collection, although they claimed the post office had attempted collection Today two more cases have arrived. Their online phone number is that of a school. Their latest ticket… Read more

notification says they have closed, changed name and their website is also closed. It is not the first time unordered wines have been charged. This is a definite scam. I think I have changed my debit card in the meantime, they may have difficulty collecting on this last delivery! Below is the text I see on opening their last ticket email.

Thank you for visiting our website.

This website has now been permanently closed, and our business is no longer operating.

We would like to extend our sincere gratitude to all of our customers for your support and loyalty over the years. It has been our privilege to serve you.

Our Customer Support team will remain available until 30 July to assist with any final enquiries. If you require assistance, please contact us at support@thewinevault.com.au before this date.

Thank you once again for being part of our journey. We wish you all the very best for the future.

I asked for No Shiraz in my mixed dozen and received 3 bottles which we won't drink. The rest were fine merlot and cab sav. Not happy and now just received another mixed dozen red and more shiraz. You guys promise the world and fail big time.

I ordered the same overflow chardonnay as previous orders. What came was 2 dozen Betty and Max. I do not like this wine and I will return it! I always only order 1 dozen of a new wine

Amy said she would talk to her boss and get back to me - she never did despite two requests. Was told inflated price for box of Dusty Duke. Disapppinting.

The delivery for one of the two ordered cases was fine, but the second case has not arrived and it is not the wine ordered. I am waiting on the Service People to correct the issue.

Very happy with the service at The Wine Vault. The incorrect wine was originally sent and the Vault's customer service representative very professionally cleared up the slight problem and had the correct wine sent out. The "Sail the High Seas" Merlot is a very pleasant, flavourful wine although drier that we would normally buy.

The Wine Vault wine was excellent value for money. The wine was delivered in a very timely manner with tracking available and most importantly the delivered wine was of excellent quality.

i find Gabby, very efficient and understands that i prefer a text only and not weekly calls . she delivers on what she say's she is going to do and doesnt ring me and listens to me. i have cancelled other wine groups and happy just to deal wwith Gabby. thankss i hope i dont come across rude it is not my intentionss.

Ordered 6 cases of Chardonnay and 1 case of Pinot Gris on 26/6. Received Pinot Gris on Monday 6/7 Have made several calls to find out what is going on. No joy, just the usual bull from your sales people. I have dealt , mainly, with [Name Removed] who promises the world( ie: express shipping) and has not rung me back re where my wine is that l paid… Read more

for on the 26/6. This is causing me major stress as all is budgeted for and l am having to buy wine at liquor stores. I NEED TO KNOW WHEN MY WINE IS COMING ASAP.

Brian Mckeown

I bought from these wine merchants once, at least years ago and they refuse to stop calling me ever since (upwards of a couple of times a week), from a seemingly endless supply of numbers. I block each one immediately after identifying them. I ask them to stop each time. I would strongly recommend steering clear of this outfit.

My advice is to not get involved with this company. I complained about the incessant robo telemarketing calls on this site a couple of months ago. I received feedback that they would stop. Instead they reduced from 2 or 3 per DAY to about 3 per WEEK. This lasted for about a month. Now they are back to 2 or more per DAY. It is making my life hell. How can I get this harassment to stop?

Wine selection is good and the prices are very good. Their refund policy is also very good, as I have used it in the past. Sometimes they ring to much but you just have to let them know to contact you less but apart from that they are very good to deal with.

This business is DIABOLICAL. I have asked more than 20 times to be taken off the calling list. I get at LEAST 10 calls a week. I listed my number on Telstra’s do not call register. I block the numbers. They don’t stop harassing me. NEVER buy from this business. EVER. It will RUIN YOUR LIFE.