Trikon

Alpha called to check out NBM box functionality his guidance was excellent in resolving an issue I didn't know we were having. extremely satisfied with the experience peter Alternate Worlds Show reply

Jason from tricon team super efficient in changing over new sim card

Needed help with a tech problem logging into our account peter in Sydney was super helpful and polite. Great service !

Our business had changed from Trikon as on 2 separate occasions they asked me if they could send a representative to discuss our services and second time to discuss trying to retain our business and on both occasions they failed to turn up and did not even bother to call to advise me. They also increased their rate to double what I got from… Read more

another provider. After a number of phone calls with Customer Relations Team Leader, [Name Removed], who tried to keep our business with ever decreasing offers - none of which matched the alternate, I advised him I had switched providers and to cancel our account. He said he would get someone to call me to go through the process. 6 days later and noone had called. As my next bill was due today, I phoned through and advised them I wanted the account closed immediately and to make sure the direct debit was not processed. I was advised they had not received confirmation of the switch, so the account was still active and therefore the charge would remain and that they could not stop the direct debit. After this and 2 years of not great connectivity I would highly recommend anyone considering using them to LOOK ELSEWHERE. I will be lodging a complaint with Fair Trading if they process the direct debit.

I would strongly recommend avoiding this business. My experience with them has been extremely disappointing, and it appears that their primary focus is on collecting money rather than providing fair customer service. We had been a customer for many years and were repeatedly advised that our service was on a month-to-month basis. This was also… Read more

reflected in email communications. However, when the contract was issued, it turned out to be a fixed-term agreement. Unfortunately, my staff signed the contract without carefully reviewing it because we trusted Addy, who was our main point of contact at Trikon and the primary reason we remained with the company.

Last year, when we attempted to cancel the service because of very poor service from the provider, we were informed that we were locked into a contract and would be required to pay 11 months' worth of early termination fees. When I contacted Addy, he advised that he had instructed his team to place us on a month-to-month arrangement, but the contract had instead been prepared as a fixed-term agreement.

Now that the contract term has finally ended and we wish to leave, we have been told that we must pay an administration fee for cancellation, as well as modem charges, despite being a long-term customer. What is even more concerning is that while the contract states that an administration fee may apply, it does not clearly specify the amount.

It is unreasonable to impose undefined charges under the guise of administration costs. Due to these issues, I intend to escalate the matter to the Telecommunications Industry Ombudsman (TIO).

Based on my experience, I would advise others to avoid this business at any cost.

Another day another saga with these [Content Removed]s they call Trikon. Send in a billing enquiry as my bill come in higher than quoted. The billing team asked me for a copy of the contract!! ( HELLO ) [Content Removed] This [Content Removed] is an insult to the [Content Removed] industry.....

A big thank you to Andy for all his help straightening out a small problem I had with my bill recently. All the team at Trikon are so very helpful whenever I call them for help or information. Thank you team.

Thank you, Alpha & Gavin, for your help! You guys are a legend! Very professional and well communicated. These guys helped us with setting up our landline system for our business. Helped us with any issues that were raised.

Jason in the Trikon office was very helpful through the process of having our new phone system installed, Gavin came to the office to install the phones, he very professional and answered all our quesions without having to think, he knew the answers straight away.. Thank you

Peter was a great help and very patient when trying to walk us through some troubleshooting.

Great Service from Jason and Peter to set up our new phone and modem system.

I called Peter this morning & he was able to help very quickly with our phone problem. Thanks Peter. Janelle.

very helpful with guiding through the process spoken with Tom

alpha was very helpful in sorting out the handset issues

Peter was excellent in finding the issue with our network and resolving it promptly

After power outage a desktop handset would not reconnect. Alpha helped me walk through the options to reset the handset and restoree it's functions. Show reply

Tom customer service was very helpful. Tom fixed our printer and our phones. Show reply

Peter was quick and had exceptional business service and professional conduct. Show reply

Alpha was so professional and patient assisting me with phone issues i was having. Highly recommend. Show reply

Amazing Customer Support. I had a wifi issue 'Peter' helped with the maintainence. Thank you Show reply

Tom and Nish were very helpful. They fixed my issue with the printer and now it is working fine. Show reply

Tom was great in guiding me through the setup of the new portable hand sets we brought to replace the lost hand set Show reply

We have been having same recurring issues with our Cisco Telephone System and Sky helped us resolve it promptly and efficiently. Very happy with his professionalism. Show 2 replies

had a good experience with Trikon, with David and Nish, They set up our cloud based PBX Phone System, Very helpful and was able to maintain similar system as to old method of answering and transferring calls. Bugs have been ironed out and seem a good system, we rated four stars as always room for improvement. Thanks team at Trikon Show reply

We’ve been with Trikon Phone Company for a while now, and I have to say their customer service is fantastic , highly recommend Thankyou Jason, David and Nish for you service and installing our new phones and Internet. Show reply

The Trikon Victoria recording plan Team, we spoke to Sky, Caine, and Alpha— They are fantastic! They fixed our request problems quickly and efficiently. Their professionalism and teamwork make every interaction smooth. Highly recommended! Show reply

Trikon where awesome setting up our phone system and firewall. Jason and Nish made it all happen with no fuss at all Show reply