Vtoman FlashSpeed
2 reviews
PRODUCT FAILED ON THE FIRST USE !! Purchased a VTOman package Flash speed 1500 with an additional battery & 400w solar panel. Appeared to charge no problem on 240 V … the. used it for the first time two weeks after purchase, and it would not hold charge
I used it for 8 days in a row running the same camping items
In one night (8pm-7am next morning), my 12V camping fridge and a few LED strip lights drained 85% of both batteries ! Thats 2 batteries … over 3000Wh
My old Deep Cycle battery does better than that.
Contacted VTOman via email along with multiple videos demonstrating that the products were faulty and not working properly and asked for a refund under the ACL.
Waited 7 days for the first response ! Waited 5 days for the second response after my reply. Waited 5 more days for the third response
Then I was told that I could NOT get a refund, less than 30days after my purchase !
They wouldn’t call me … I can’t call them.
Email correspondence & Customer Service is dismissive & does not abide by there warranty or refund policy All the best getting a solution if you have a problem
I happy to discuss this issue on the phone with VTOman … or anyone considering purchasing these products
I have videos I can send you. I can even do a WhatsApp video chat if you like.
Buyer beware
Ben
Follow-up · VTOMAN IS APPALLING ! FAILED PRODUCT Failed promises ! Follow up from my first review. VTOMAN made contact and agreed they would refund my purchase. I have in email correspondence that they would send a courier to pick up the items for shipping. The 3 items still sits here in my lounge room packaged up, ready to be sent back …. No courier collection …. No email replies ….. No contact …… Just a faulty product and lies !! There products don’t work .. there warranty means nothing … My next step is ACCC Ben
I bought the product without doing much research. After using it for less than three months I began to have issues. The 240v inverter stopped working. Then the battery would not charge in any form ie 240v, solar or 12v. After jumping on forums to try and find out some information I have become a aware I am not alone. Their customer service is terribly slow. They are now illegally telling me I have to pay to return the product.
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