Wine Sellers Direct

I have enjoyed the wine choices WSD offer. They are interesting wines from VictoriaI ,South Australia and New Zealand They are not available mostly at BWS and if they are they are mucher more expensive. WSD also delivers quickly.They also offer great specialsand mystery bottles which are excellent value. Now that 1 have tried the mystery… Read more

wines I trust their recommendations.Happy that I have discovered WSD a nd can escape the dreary selection from BWS et al.

We came across an award winning wine at local bottle shop which was aold out almost everywhere. Checked online and WSD had it in stock. Placed our order and it was delivered two days later to our home in regional Victoria. Same price as the big retailer. Can’t fault that. Excellent service.

Thought the super cheap premium vodka was too good to be true, but I bought two bottles anyway. What a massive mistake, turns out it's 4 year old stock and tastes like death. Why couldn't they have said something in the listing about it being old clearance stock?? [Content Removed]

I found a significantly cheaper price for the same wine less than five minutes after placing my order. When I asked to cancel, I was told I could only do so if I paid a 30% “restocking fee” despite the fact the order clearly hadn’t been picked or packed in that time. Instead of showing understanding or goodwill, they quoted Australian Consumer… Read more

Law. Very disappointing customer service, and definitely not customer-first. I won’t be purchasing from them again.

If you charge for delivery then the delivery becomes part of your serevice. I ordered from them for the first time, give them a go I thought. Order confirmed and tracking details provided with delivery between 23rd-24th Dec 25. Two days is a big window and I was ok with this. Not making any alternative plans I relied on this window for my… Read more

Christmas cheer. 3pm on the 24th the track and trace changed to delivery 29th-31st. It seems what they advised over a number of days and what they say is very very different to what they deliver. If the logistics you use and charge customers for , fail, then own it and stop blaming the "system" or "transport". Your the one taking my money for the tranpsort provided and your service failed to deliver so stop blaming everybody else for your failure. The service was terrible and while they got me once i will never give them an opportunity to get me twice.

Shocking service. DO NOT BUY FROM WINE SELLERS DIRECT – I placed an order, with order notes "if not able to deliver before xx date, please cancel the order". Immediately I received the order confirmation, I replied withe same order instructions. Next day, I received an email saying they couldn't guarantee delivery before the date requested and that if I chose to cancel the order, I would be charged a… Read more

30% restocking fee since they categorised this as "Change of Mind". I did not change my mind. My order was conditional on a requested deadline for delivery. They would not agree to cancel, so I was forced to continue with the order. Very stressful, in the end I went to Dan Murphys and purchased the items again to make sure I had delivery before the required date (company Christmas event).

DO NOT BUY FROM THIS ORGANISATION.

Great service and price – I’d been contemplating buying Kilchoman Machir Bay for some time and $99.99 was equal best on the net. I noticed Kilchoman Sanaig on the site and it was at a bargain $109.99. After seeing a Ralfy review it was placed in the cart as well. Their freight ($11.95) for both was very reasonable. A 5 day delivery was very welcome. I can’t fault WSD. Show reply

They nabbed me another 10% on GST! – Very disappointed as I thought I was getting a great deal. Cheaper at the local. Won;t be using them again!

Poor customer focus – Limited product range, extra long delivery times, plus non-customer focused and arrogant customer service people/chatgpt AI. Do not recommend and won't be ordering again. Dan's has better range, at least same price, and same day delivery.

Fantastic Service! – Recently received my first delivery from these guys unfortunately 1 bottle was damaged in transit. Harry went above and beyond to fix the problem offering a refund or replacement. I requested a replacement and it was sent the same day. Thanks WSD I certainly will be purchasing from you again. Show reply

Website trouble – I am not sure if others have brought this problem to your attention but you will be aware that entering your website requires a 'yes' click to confirm suitable age. That's fine except that on a laptop, there is no yes box to click. Nor a no box for that matter. This is not a problem on my phone, just on a laptop. Have no idea why but thought it worthwhile to raise in case you can remedy the problem.

Exceptional sales support – We wanted a particular bottle for my husband's collection, as a gift for his b'day. Harry from WSD not only answered to my enquiry on a Friday evening but made sure that the specific edition we were after, was sent to us. Way to do business! Show reply

Highly recommended – I'm very sad to see a couple of bad reviews. I've lost count of how many orders I've had but I can tell you that every delivery has been perfectly carried out. Except for one time when they used Australia Post (who don't home deliver where this octogenarian lives). But a personal interchange of emails had that sorted out. Show reply

Terrible service – Staff wanted me to wait on a 4wks Melbourne to Sydney delivery before even letting them know only 1 of 2 cases arrived, kept putting me off telling me to contact them again in a week, etc, in the end I was forced to raise a dispute for a refund thru PayPal, lucky I paid thru PayPal. The amount of my time wasted repeatedly having to contact them… Read more

was ridiculous & no interest in returning my $$ even many days after they got told by postal that the parcel was damaged. The beer I did get was almost at it's best by based on the date on the box & that most beers are good for 6mths.

You will never get your order! – I was told my Christmas wine order, made on 15/12, would arrive on 22/12. It has been 20 days and the tracking info says it never left Melbourne. I complained and was told everything was my fault. I requested a refund and I was told nearly a week ago, they would process this when they receive the consignment back from the courier. Of course, there is still no movement on my refund either. Their customer service is appalling!

Satisfied customer – I was searching online for the wine we enjoy to be delivered . I found it reasonably priced on WSD website . Reasonable delivery fee , quick delivery and great customer service . I emailed to inform them my work hours had changed due to lockdown . They responded quickly and the wine was delivered to my work address at the correct time . In these… Read more ·  1

uncertain times where getting purchases delivered is the norm, it was fantastic to receive such efficient service . We would definitely recommend and use WSD again . A

Lovely service – Bought a couple of bottles of Kirsh cherry brandy for my black cake that I make every Christmas Seller left a hand written thank you note and was wrapped perfectly and arrived quickly

Outstanding customer service – Just want to comment on the outstanding customer service from Wine Sellers Direct. I ordered some very "rare" beers and was pushing my luck when I saw the stock levels on the website. Ordered them anyway. I got a phone call the next day from the team to say they unfortunately didn't have any left. But they gave me a few options like a refund or… Read more

try to get some more stock (but no promises!). I went with the later. A few days later, I got a call to say they found more stock. It was nice to be given an update on my order throughout the whole process. Anyway, got the beer and a few other goodies in my delivery. No doubt this will make the best birthday present for my partner. Thanks Kyle and the team for going above and beyond!

Expectation met – Ordered12x1 case of Rothbury Estate Shiraz Cabernet NV which I could not find from big merchants. Paid $106.64 $12 Tax and $13.64 delivery. Ordered 27Jan, arrived 03Feb2020 via AustPost with tracking updates and delivery date via texting.