Best Bike Shops

The worker running the service department is the rudest individual Ive ever met. Steer clear of this business. Absolute asshats working there

Placed an order for bike parts 33 days ago and I'm still waiting for the order to be shipped. Was told 22 days ago that the order should ship in just… Read more

a couple more days. Will follow up again but really shouldn't need to. Very poor service in this instance.

Bike needed replacement parts. Bikes online don't carry replacements. They continuied to ignore me. I complained to fair trading. Eventually 8 weeks after my complaint I got a refund. Stay away from these assholes

Leitner you can phone and actually talk to a real person, "Misc" at Leitner, one-word SUPERB!! so informative and helpful, I could not have asked for… Read more

any better, ordered bike, changed order, small refund, reordered another more suitable bike, delivered in 3 days, ordered on the 14 June 26 received bike 17 June 26, Terrific.

Exceptional service from Beth, answered queries fast, assisted with purchasing and returns when things didn't work out. Ended up with an awesome helmet.

These guys are not sales people; they know bikes and build them. The owner is so honest and helpful. I was interested in his $5000 ebike but he… Read more

suggested one that was much better suited for me, which a couple of thousand dollars cheaper. Quality parts; quality ebikes; quality service! Thank you Johnson!

Whilst it took some time to arrive from back order, the team were able to assist me unlocking the restrictions for better offroad usage and the mamba… Read more

double strike is a weapon. I have the mamba venom which I thought was also great, until I started using the double strike.

I would give 0 stars if I could. Faulty e-bike and business said they sent replacement, never did and now won’t respond . Terrible service and product

"A great experience from start to finish — Will listened closely to what I was after and offered a few really useful suggestions along the way. I'm… Read more

very happy with how the final product turned out. It was built exactly to my requirements and rides just as well as I'd hoped."

Incredible customer service – Just want to thank the manager and staff at samson cycles. Had a problem with getting my tyres pumped (valves weren’t engaging properly) on Wednesday… Read more

11 sep. no problems they stopped what they were doing got is sorted for me and back on the road so i got to work on time. The manager wouldn’t even accept any money and said it was all good. Where do you see this type of service anymore! Great community bike shop that everyone should support

They had a package of tyres and tubes, that suited my needs and keenly priced. I had a question after ordering, it was handled quickly and with an excellent level of detail.

I am not very good at computer stuff on my fone so to discover Escooter Australia as we needed urgently to buy a new charger for our scooter. Even… Read more

calling places gave me no joy whatsoever. Until I found this company. I was able to find the exact one we needed. Being overwhelmed I bought it without a problem until I realised I had forgotten to fill in my street name. Panic set in and I emailed the company immediately not expecting much. They answered swiftly and corrected my mistake. The only but serious thing was with the couriers. I had counted down the days for delivery until the last day and decided to call the company as my Norton security wouldn't allow me to download these couriers so I was unable to track it. After my email was prompt to say it had been delivered. My flatmate went to check it out and it had been left on my doorstep. There are 200 flats here and without the companies swift replies I believe it would have been stolen. Thankyou Escooter for making this purchase work so well for me. Regards Deanne

VERY GOOD SERVICE – We purchased a spare wherl bike rack and it fully met the description offered when it arrived promptly and in perfect condition . Will definitely use this company again.

I bought a basket for my classic bicycle. The service, communication, and delivery were excellent. The staff was very friendly and the delivery was… Read more

fast. The product was well-packaged and protected. When I opened the box, the basket was brand new, sturdy, and beautiful. I will definitely buy from Reid Cycles again.

I went to this store to pick up a replacement helmet ( the one I originally purchased from their store as the tightener broke at the back ). I phad… Read more

phoned to organise a pick up to collect the replacement helmet and when I arrived I was completely ignored in the showroom for 45 minutes. Multiple male customers were attended to.

The scooter is great. It has so much power it spins the wheels when you take off. The transport company Allied express are hopless they were two weeks late and could not tell me when it was.

Do not deal with these people, the mobile to answer back dont exist. They have no idea what they ate talkjng about then offer you a $1500 to discount beware beware beware

Really fantastic service – Bought my electric bicycle from TEBC - Tony the Manager delivered it to my home, talk about going the extra mile, Tony would have travelled about 24… Read more

miles, to Deer Park. Tony went thru all the functions of my new bike, then watched me do a test ride. My new bike is extremely well built, good components. I am extremely happy and confident that TEBC will back up my purchase, & answer any queries I may have. Don't bother looking at other bike companies. TEBC is the one. They are truley professional.

I went looking for a second opinion for a problem with my scooter's display. Harley was quick to respond to my inquiry and I organised to visit his… Read more

workshop the next day. Harley was friendly, helpful and was able to spot the problem within a few minutes. I'm very happy to have found Bike Scooter Garage and I highly recommend if you need help with your scooter. Was well worth the 50 minute drive from the Gold Coast.

I wish I had of read these reviews first 9 days ago I bought two bike tires paid for them then I didn't hear back from them so 5 days later I sent a… Read more

email asking when are they going to ship my order I got a reply saying their sorry they haven't got them in stock even though they are still advertised on their website and Google search saying available I asked for the refund and they agreed It's been 4 days and I haven't received it I have sent another email asking why haven't I received my refund now they are ignoring me I've put in a dispute with my bank they need to be reported to the ACCC please don't buy from them

Excellent customer service, I thought I was too short for my 555 but the boys contacted me quickly and helped me lower the bike. Comes with touch… Read more

up paint (wow) an Allen key kit (like a full kit, colour coded) and other tools. Again I cannot express how good the customer service is special thanks to Johnny and Nick!

Had an issue with a tyre (bike purchased elsewhere) & staff at Warrawong store helped me. Appreciate the great customer service.

Like others on here, I ordered a pair of shoes. They came back later to say it wasnt in stock, and offered me a gift voucher. I said I wanted a… Read more

refund, and no further communication was received, had to go through Paypal for a refund. Avoid this company.

We brought two smart motion X city E bikes of Dazza on his recommendation We’ve done over 5000 km on them and have had zero problems apart from a… Read more

bugged battery which he got us a new one under warranty and he did all the paperwork. Great guy and great shop. Totally recommend him.

I took my brother's bike into Bike Culture in Belconnen in ACT to get them to fix the gears, which they did an excellent job of and at very short… Read more

notice - and they also replaced the pedals (with my permission) as they were about to disintegrate. Excellent service and very speedy, the bike is working well now !

Purchased a used battery pack from Cap Rouge in 2020. I reported intermittent connection issues early during the warranty period in 2021 and received… Read more

troubleshooting assistance at the time. The issue later reoccurred and never went away .

Cap Rouge advised they could not assist further due to the age of the battery, the fact it was not returned during the original warranty period, and because the pack had since been opened for inspection. They offered a $100 discount toward a replacement battery.

While I appreciate the responses provided, I was disappointed a more substantial repair or goodwill solution could not be reached given the original fault history and cost of the battery. Distance and lithium battery freight practicality were also factors in not pursuing the matter further.

Below is the photos of what the battery looks like on the inside when it was opened for the first time.

Purchased a Tebco Transporter electric trike from the local bike shop, this to replace a 15 year old homier pedal trike.. So far the transporter has… Read more

been fantastic, easy to ride and has lots of great features, ie 7 speed auto gear change, fully insulated pack on the rear rack, front rack, full colour info screen for speed, battery power etc. The build quality is excellent and so is the paint work! This trike is great quality, but be aware that quality costs! This bike Has a recommended rental price of $3699 but it is worth the money!!!!

Fantastic service, prompt replies to enquiries – These people are awesome, friendly and ready to help anyone, nothing is too hard. Enquired and ordered products in the evening, product had shipped before midday the next day.

Great bike best service – Picked up my new Alpha from Mitch love it had a bit of a drama he says bring it in I’ll build you another one no hassles . The giys and girls are… Read more

super chill and the bike is fantastic to ride. Did a forty k ride no sore butt or shoulders . Thanks guys great product will send all my friends your way

What a shocking business! They ripped off my 14 yr old! He paid for a BMX online and it didn't arrive the same as advertised. Paint chipped,… Read more

decals damaged and no pedals! He paid for the premium freight company but it was sent with the cheapest. They offered to give him a refund of the difference but it was never given. They offered $50 for the paint chips and decals but that money was never sent to his bank. They sent some pedals but they look like they've been in someone's back shed for a decade - corroded! We emailed and sent photo's. We waited then we telephoned. They said people had been away sick. Then it was that they were awaiting response from the supplier. Then they blocked my son's email address : ( He's 14 and just wanted a cool BMX to ride! I wish I had read this review page before my son paid for this bike.