Australian Organic Products

Have waited 3 weeks with no one contacting me have emailed twice now i have to get money back and go else where never again will i use this store after reading all the negative comments one wonders how they still online terrible behaviour. Show details

1 July: I placed an order for 6 packets of keto granola. I have a gut issue that requires me to be on a low carb diet, sadly. 10 July: Having not heard anything, I emailed to check the order's status 13 July: I received an email saying the supplier had discontinued those products and asking if I wanted to swap to another product. I replied the… Read more

same day saying please substitute any other keto granola. 15 July: Received an email claiming to have a link to a different range asking what would be suitable for me. There wasn't a link. I replied the same day saying I didn't care what varieties as long as it was keto, just needed them in a hurry. 17 July: Received an email apologising and saying they had an issue with their emails, and that the granolas they could see in that range are paleo, was that OK. I replied the same day and pointed out that according to the new supplier's website their paleo granolas are keto. (They could have checked this for themselves.) 20 July: Got an email saying they'd ordered the granola and marked it high priority 31 July: I emailed to say I hadn't heard anything and asking what was happening 4 August: Got an email saying one of the granolas hadn't arrived and the others were sitting in the warehouse. One item was refunded. 10 August: The granola was finally delivered. In the meantime I'd given up and bought keto granola in a shop, so I didn't start on the delivered granola straight away. 1 September: I took out one of the packets of the delivered granola and discovered that half the packets were keto/paleo, and the other half were regular granola. Which I can't eat. I emailed them and haven't heard anything back yet (as of 2 September)

The delivered products that I can eat are fine, although not as good as the original brand I wanted. It's the chaos above that has led to a low score. It would have been 1/5 except at least the woman who was emailing with me was pleasant.

Frustrating that it takes over a week for them to even ship orders out, I have two orders, all items marked as in stock but one order 8 days ago and the other 10 days ago and neither have even been shipped yet according to their site.. Very poor customer service when they say shipped within 2-4 days on all related products. Show details

Purchased a few items regulary over the years and only had an issue twice but Jess and customer service team were so quick to respond and resolve. Very impressed

Amazing Melbourne based business – Quick shipping, lovely team to deal with, and I can get all my organic tea and choccies reliably from a Melbourne based business. Show reply

Love Australian Organic Products – Great range of products at competitive prices! What I love about buying from Australian Organic Products is the customer service they provide and they order products in fresh. Out of stocks do sometimes occur however they provide great alternatives and get in touch to work out a solution. Thanks for making it easy for me to find natural alternatives to regular supermarket options! Show reply

Recently purchased some small packets of licorice from this organisation but the delivery from the date of ordering to me took three weeks. This organisation needs to change their courier because they are giving this supplier a bad name. I will not be purchasing from this supplier again whilst they use the same courier service.

Worst shipping times of any company in Australia. One week after an order, and they haven't even shipped it out yet!!! But they certainly took the money. Great inventory, terrible shipping. If they don't wake up, they are destined for the dust heap.

Dreadfully slow delivery - 2 weeks. 'Customer Service" non existant. Supposed to be in Australia, if that's true there's no excuse for such poor business practices. Very expensive Gum I purchased is aweful, spearmint flavour lasts 30 seconds, left with bland sticky goo.

This company has slow shipping and completely lack customer service/communication! I ordered a week ago and have only since received a confirmation email. There has been no communication since about why my order may be delayed or it being shipped despite their site claiming orders are shipped within 1-4 days and they have “fast and reliable”… Read more

shipping. I have checked my spam/junk inbox and have no emails from them. I have tried calling 3 times today with no answer and have sent an email to try and figure out what is going on but have not heard back there either. Completely disappointed as I wanted to support a more local store in Victoria. I definitely do not recommend this company and won’t be purchasing again. Hopefully I hear something back soon or I can at least get my money back! Please be careful when ordering from this store as I now see some other reviews similar to mine.

Terrible Customer Service and Unfair policy. ***This company will take your money and not provide you with the goods/product that you paid for*** - I placed an order in October for $137.00 - It is now December and my order still has not been dispatched. - I sent an email in November asking for a follow up on my order as I have not received it… Read more

yet or any dispatch confirmation. - Customer Service Team got back to me saying one of the items in my order was unavailable, and asked me if I would like a refund for that one item or would I like to buy a more expensive one. - I requested a full refund as I believe I had not received the order within a reasonable timeframe. - Manager got back to me offering a refund for the one item they do not have, OR they can refund me my order but will charge me 30% cancellation fee as per their policy?? - As it stands the items that apparently in stock still have not been dispatched.

Waiting over a month for an order to be dispatched is unacceptable. To have the audacity to charge your customers a 30% cancellation fee when the order has taken well over a month to be dispatched is poor form and unethical.

I will be contacting Consumer Affairs Victoria and the NSW Ombudsman if I do not receive my refund by COB 5.12.2025.

I ordered washing powder on 17th September, waited a week and emailed them, told me would be with me soon! Nothing happened so rang them, promised that it would be shipped that day, again nothing happened so rang again same thing. Rang back on Oct 3rd to cancel the product which they did. I doubt they had the product in stock at all, why all the untruths. Show details

Argan Oil Shampoo and Conditioner for psoriasis, total waste of money. It has made my scalp drier than it was and producing more flakes. This product is definitely from your company as it says so on the label and is formulated in Australia.

No sign of my product – Disappointing that I haven’t received my order yet. 2weeks tomorrow. No update. Not even sure if I am going to receive it. $114.11 spent Show details

Slow service and no response on order – Ordered 10 days ago, email confirmation says tracking info to be emailed in 1-4 days. No follow up and no response to my email inquiry. Just stumbled across the reviews here and this seems like a usual theme. 1st and last time ordering from them, I will go elsewhere and I'm not even sure I will get the order, might just call my bank and put a stop on the payment. Too many proper vendors out there to chase these guys around for a simple order.

Still waiting – Still haven't received my products purchased nearly a month ago. They use budget couriers and make no attempt to follow up on delivers. I won't ever purchase from this company again. I ask for a refund and had no response. Horrible customer service

Excellent service from Australian Organic Products – I ordered Shar Savoiardi Sponge Biscuits on Sunday night. They were here on Wednesday, country Victoria. AND they were the Gluten Free ones, as required. I am delighted with the speed and accuracy of the service and product provided. The biscuits are very fragile, brittle - but not one was broken, so the packing was excellently done. Thank you very much. Show details ·  1

Slowest delivery with no communication – 14 days and still no products. Paid for express delivery. I’m so sick and tired of misleading online business. Disgusting. They shouldn’t take your money until they post the goods. Nothing that social media disgrace can’t fix. Decided to look at reviews and it seems to be a common problem with this company. Show details

Horrible – The slowest delivery I have ever seen, for some chewing gum packs ( available in stock) after 7 days, they haven’t shipped them. I started to think maybe it is a scam . Horrible customer service, horrible!!!!! If I receive my order, it will be my last

Scalp much worse after use – Advertised to improve scalp psoriasis, but that is DEFINITELY NOT the case. Thankfully i only got the samples to give it a try. My scalp is worse now that before using the shampoo. More flaky, and much more itchy. I won't even be using the rest of my samples. Show details

Too good to be true – Have used this product for close to a month now, and there has been absolutely no difference to my itching scalp. I have tried so many products claiming how wonderful it was. This product, like all the others I have tried, has been a very expensive waste of time. Show details

No help for my hair loss/breakage – I have generally soft, thin and week hair. These products did not do anything to aid my hair loss at all. After a month of using it the result remained unchanged with the amount of hair breakage and fall not reducing at all. Show details

Jury verdict is out until the 30 day period is up – I made a purchase on 9 June 2024 had no tracking number which I thought odd as all other purchases had one, most recent Nov 2023. Never had an issue in the past. This order worried me as no tracking number, phone number unanswerable, emails not returned. Contacted consumer affairs Vic to get advice and made contact with my bank. If no order… Read more

arrives within the 30 day period I will have to take action and will contact consumer affairs with an update. I hope my fears are unfounded but I feel like I have been scammed out of over $70.

The Worst Online Experience Ever - No RESPECT for Customers – My first Order through AOP will definately be the last. On the 10/6/24 i was searching through Google to find a Goats Milk & Manuka Honey hand cream. I paid $12 for 2 tubes + $10 postage. Today I received 2 boxes with my name & address on both. When i opened 1st box it was an order that belonged to a Lady in WA (as her invoice with all her… Read more

details was in the box addressed to me) & I live in Qld then in 2nd box was my creams however it was Emu Oil hand cream. I definately purchased Goats milk Definately not Emu oil. I rang the company simply to explain what id just recieved. I explained that i understood mistakes happen but could they please check orders properly. She asked for my order number which apparently DID show Emu oil not Goats Milk. I simply stated they may need to check the online link and thats when the rude, Obtus, Argumentative and highly arrogant attitude appeared stating this was all my fault, I stuffed up my order and she wasnt accepting responsibility for my Issues. I never asked for a refund I just wanted to pass on that my order was wrong and someone elses order came here instead of WA. You all ask that the customer treat your staff with respect. Where is the respect for the customer. I also need to express - I am Disabled & housebound & i purchase Everything on line for the past 12 years. I was researching - GOATS MILK how did the google bar change that to EMU OIL..... Disgusting service and the Lady in WA i contacted regarding her order miraculously got an email after my call telling her that her order was being dispatched, meanwhile I had all this Lady's personal details. Lucky im NOT an Identity Thief.... Well done Australian Organic Products...... NEVER AGAIN !!!!!