Booktopia

Placed my order 17th June. It's 3rd August and they haven't even dispatched my book yet. I don't know why I haven't been refunded after my first email. NEVER AGAIN!

Have been waiting since June, it’s now August, for our order to be complete. Received some of our order but still waiting for the rest. Booktopia do not respond to emails or messages. Trust in the website has gone. Please refund order 32047391 or send order ASAP.

Unnecessarily punitive returns policy. Ordered the wrong textbook, happy to cover cost of return, Booktopia considers this a 'change of mind' and will only offer me the opportunity to spend money I don't have in their store. Blatant attempt to take advantage of a simple mistake.

Dishonest company – Do not purchase from this company have been waiting for 4 months for a book i purchased with them sending me emails saying problems with supplier only to receive an email today saying they have gone into administration

Odered an Aduio Book well before the published date trying to cancel order – for the past 12 days been sending messages, and emails wanting to cancel my audio book order. Silence totally disgraceful

Book in stock still isn't delivered and no up date as to when the book will arrive is available – I ordered Java all in one as it was in stock May 6th. Now Booktopia are telling me the book will be sent in 15 to 18 working days. It is now 29 working days and I can't get any information on when the book will be sent to me. I need this book for my… Read more

course. The automated chat bot is useless, it requires you to enter the same identifying information multiple times and still can't answer when my book will be sent to me. The bot also can't put me through to a human being without asking for the same information it already has in the chat.

Ordering online is easy, the items I bought were delivered quickly and in excellent condition (sturdy packaging). I ordered a full set of series of books in 2 separate batches and mistakenly included one of them in both batches. Booktopia sorted this out quickly and with no dramas when I reached out to them about this. TLDR: Happy with my purchase and will do it again if they have books that I wanted to buy. Show reply

"Tears of Red" - Author Judith Dun This is a fast-paced spy / mafia / crime tale with complex characters which keep you guessing until the end. I found myself waking up in the morning thinking about the key characters, which is the sign of good character development. I can see the possibility for taking some of these characters, and their dangerous adventures, into new books. Well done Judith Dun. Well worth the read! Show reply

The Kobo Libra arrived within days of ordering. Well and good protected packaging. Turned on straight away and downloaded my Kobo account to the new reader. Nice to be able to read in bed without turning the lights on. Show reply

Ordered book 1st of April still waiting – Placed an order on the 1st April. Notification from Booktopia stating book not in stock eta from supplier 10-15 business days. After waiting 4 weeks I emailed Booktopia with no response. On the 5th May decided to phone, after being on hold for over 40min I spoke with a customer service representative who stated “book was damaged in transit”.… Read more

The representative asked if I was happy to purchase the damaged book at a discounted price, I agreed depending on severity of damaged. Representative said she will call back - I’m still waiting for that call... Sent another 2 emails with no response. I know online & postal services are busy, but doesn’t excuse the lack of communication. David, can you please look into this matter? Order # 10868886.

Thanks in advance.

Regards, Disgruntled customer

I placed an order just over a month ago for a book. They apparently could not get it at the time. I still have not received it nor do I know the reason for the delay. This business seems to wait till you harass them before sending some books. They should not advertise that they are selling these books if they are not available

Ordered 2 books on 9 June. On 23 July after zero communication or updates about my order I enquired by email. I was told that one of the books was unable to be stocked, and that there would be a further 6 week wait on the other. I didn't trust them to actually fulfil the order on the second book so I requested a refund. In the meantime, I… Read more

could have purchased the books on Amazon (saw there was stock available) but they are now out of stock there as well.

Seems they are happy to take orders, but fulfilling them is not a priority.

Avoid this company.

Product arrived damaged. I emailed Booktopia straightaway but still no response days later. I used the online BOT but said customer service is not available. This is terrible service.

I pre-ordered a box set in May, before the release date, expecting it to ship shortly after launch. I was then notified it had been delayed until 31 July due to high demand, and later received another email advising it was now out of stock until 15 September. While I understand stock issues can happen, I was disappointed by how the situation was… Read more

handled. The individual books that make up the box set were available on the website, so I asked whether they could ship those instead, or alternatively provide a discount code so I could purchase them individually for the same price with free shipping.

Unfortunately, the only options offered were to continue waiting another six weeks, have express shipping once it eventually became available, accept a $9.99 store credit (the books individually would have cost me an additional $15+ on the original price I paid), or cancel for a refund.

The delay itself wasn't necessarily the issue—it was the lack of a reasonable solution after waiting more than three months beyond my original expected delivery. In the end, I cancelled my order and purchased the books elsewhere.

I hope the company reviews how it handles pre-orders affected by supplier delays, as better customer service and more flexible solutions would have made a big difference.

This company has been sending me unsolicited emails without the usual footnote URL that enables one to unsubscribe, and wasted my precious time looking for it and posting this review which they insisted on>. Too aggressive by far. Get it sorted!!

I ordered and paid for a book in February A few weeks later I was told it was on back order. There was no further communication so half way through May I contacted them to be told the book was out of print and could not be supplied. This little fact did not stop them advertising the book or taking my order and payment Very poor communication and service

Excellent delivery in terms of timing and the product. My understanding of modern physics is somewhat dated and the book covered the topics at a level in keeping with my needs when i made the purchase Show reply

Bought an animal atlas because our 4yo grandson was interested in where Komodo dragons came from and where do Howler monkeys come from. Book was delivered promptly and well packed. Just waiting to see our grandson to give it to him. It's a good general atlas that answers lots of questions. Order placed 20 Mar 1320 and arrange 0804 24 Mar to regional Victoria Show reply

I had no sooner ordered my two books then they were on my doorstep. I have never had such prompt service when buying books online before. I will be using booktopia in future. Thank you. Show reply

Valid order with valid address and valid credit card delayed a week to be "verified". WHAT? – What sort of company takes an order with a VALID DEBIT CARD and a VALID ADDRESS and then delays sending the item for a WEEK because it then has to be "verified"? Verified, HOW?!!! In 30 years I have NEVER encountered such a company. I have never, EVER encountered a company that fails to fulfill an order for this reason. What more do you need to… Read more

know? I gave you a valid ADDRESS. I paid with a valid credit card. JUST SEND ME MY ORDER !!!!!!!!!!!!!!!!

Moreover I didn't even find out about this until I wondered what was happening, because their second email went to spam. So what have they been doing for Gmail to think that?

I am very suspicious that this is either a delaying tactic to wait for stock or a cover for falsely advertising stock they don't actually have.

If this order is not fulfilled I will be taking them to VCAT for breach of contract.

I am really not in the mood right now to be screwed around!

I wish there was an option to give 0 stars. I placed an order (#31664153) on 28 February and have reached out multiple times via DM with absolutely no response. At this point, I’ve lost count of how many times I’ve tried to get an update. The complete lack of communication is unacceptable. If the item isn’t in stock, just say so and issue a… Read more

refund instead of ignoring customers.

This has been an incredibly frustrating experience and a complete waste of time. I would not recommend this business to anyone.

im very pleased with the Clara black and white Kobo e reader i purchased from booktopia. it arrived quickly and im enjoying using it. ive had the kindle reader for ten years and prefer the Kobo as i can borrow books via the Libby app which i cannot do on the kindle. the site is easy to use and i have bought books from the booktopia site which belong to me not Amazon/Audible. will be cancelling those subscriptions. Show reply