Braemar Ecostar Ducted Gas TQ Series

Mother broad is faulty about a week before just install 2024 , every 2 years need to do the service cost you around $300 to keep the 5years warranty, I would not use this brand again forever - be careful when buying anything from braemar because they will get you with their terrible warranty terms and poor product quality. Show details

So quiet, great heating, very effective quickly heating an open plan lounge dining kitchen area. Love this unit, fits into the roof highly recommend. Show details ·  1

Works really good & is quite to run. Heats up the whole house quickly Show details ·  1

Unit operates as expected, running costs are fair, heats whole of house as designed layout of ducting sends warm air through out the residence effectively. Show details ·  1

Had a Braemar TQ325 installed in roof space 6 weeks ago to replace another heater that had reached the end of its service life. The unit is noisy when running with a constant deep drone like sound, that can be heard above the TV when on. The unit also does not heat the area effectively, frequently switching on and off even though doors and windows… Read more

are shut. It also switches off below the set temperature on the thermostat. Have not yet had a gas or electricty account to assess running costs.

gas valve is faulty about a week before the 5 year warranty is due to expire. installer says that because the unit wasn't serviced the warranty is voided - be careful when buying anything from braemar because they will get you with their terrible warranty terms and poor product quality. Show details

The short answer is excellent it works well ,is very quiet and the controller and is so easy to use . The only negative is the ceiling outlest vents are not as good as our old units floor vents,especially standing over them in winter,but we had no sub floor room for the larger ducting it just means the room takes a little longer to fully saturated. We have only had one winter but sofar very happy Show details ·  1

Very efficient and saved on gas bills, thank you again Show details ·  1

I have only had the Tq425 for a week but we are very impressed on how quickly and effortlessly the rooms come up to temp and i can zone the far end of the house on or off to suit kids or no kids home. There is Only 2 zones available, We fitted 10 outlets in a 20 Sq home. 2 Bathrooms, 4 bedrooms ect done but that suits us. I can just hear the… Read more ·  1

heater operating in the roof but if there is other noise like tv or kids you wont notice it, Its like light rain on the roof. So far so good, 6K fitted in Vic. Very happy. :)

Terrible...avoid! – Do not install this system. We installed the 7 star system about 4 years ago in our home in NZ. We have had nothing but issues with it and regret spending >NZ$20k on this system. We have had 4 separate call outs due to faults. Thankfully, most of these were covered by the warranty, however, that last one was rejected as we missed a service by a… Read more

couple of months, so now we have no warranty at all. The last fault was a faulty MagicTouch screen, so nothing at all to do with the gas system or missing a service, NZ$800 to install a new control screen! Luckily for us the local company which services the units took the hit on the screen install, just sucks that Seely didn't come to the party on this. The system is extremely loud, like a jet engine. We've had the techs look at it and see if they can make it quieter, without success. When we installed it we only put heating in, we've subsequently looked to have the cooling added but won't be doing this as it is ridiculously expensive to do so (NZ$16k to add cooling to an existing system). Biggest regret of our renovation. Stay away from this system.

Absolute unprofessional customer service – I just had a horrific unprofessional experience with one of their customer service staff not listening to my inquiries properly regarding the warranty on my heater, constantly interupting me and threating to end the call with an aggressive raised tone and also refusing to put me through to a supervisor. I did not have my questions answered and… Read more

being told the warranty was expired back in April whereas the unit was installed in July so supposedly the warranty should also end in a July month. As for the quality of their repairs, the unit started showing the same symptoms of Ignition issues only after a year of use. To be fair the unit worked a few years within warranty period with minimal usage which probably deserves a bit more than 1 star however I wouldn't have even bothered purchasing it knowing I would be treated in such disrespectful manner by their team later on.

A total waste of money – This unit is complete junk. The worst $3500 i have spent. The unit ran well for 2 months until the problems began, and always the same problem: The heater runs its first heat cycle, then fails to reignite. Only a power reset will enable it to start, which given the unit is in my roof is less than ideal. The previous unit (a Brivis) was almost… Read more

silent, This thing is incredibly noisy. I have had 15 service calls and it has not been fixed. Still exactly the same problem.

MagIQtouch control unit - needs technician when change batteries – When it works the gas furnace is wonderful BUT every 2 years you have to replace batteries in control unit leading to technician call out at $300+ to reconnect wireless controller to gas furnace The provider user manual doesn’t match installed product Reminds me of the American engineering in American cars My previous Brivis unit worked for 31 without a service call Show details

Slow and chews your gas bill – Received my gas bill for the last 2 months and it came to $526 which is absolutely ridiculous. The gas heater is on maximum 2-3 hrs a day. Not only that, it will take 5+ hrs to heat from. 10 to 20 degrees. Spoke to a technician and he said it was normal which is nonsense. Stay away from Braemar Show details

Absolute garbage – Heats well when working unfortunately it’s not working very often. This hunk of junk is barely 3 years old and has only done 3 winters but continues to switch off automatically. The only way to get it going again switch the power off for 10 minutes to reset the unit. I’ve had techs look at it time and time again costing money for service and have… Read more

no result. Obviously Braemar don’t want anything to do with it after having chats personally with them and promises to return phone calls. They can’t even honor their crappy product. To be honest if I could rate it less than a 1 star I would. Do yourselves a favor save your money and stay away.

Braemar TQ330 Gas ducted heater – Replaced a 10 year old Brivis 2P Wombat. $4290 which did not include a programmable Thermostat. So paid an extra $434 for a Honeywell FocusPRO 6000 thermostat. The heater heats well except that it is noisy and cycles on and off until it reaches the required temperature. It should be operating continuously at a slower speed and lower noise until it reaches temperature. This is a bad design fault. Can this be changed? Show details

Most disgusted – Had new Braemar Ecostar ducted heater installed last month and installer out 5 times already!!! The unit does not warm house adequately. It takes approx. 5 hrs to reach desired temperature-turning off every 3minutes. Further noise level is LOUD. My old unit was so quiet you did not even know the heater was on. I had to replace it as it eventually… Read more

died. This new one is not worth any money at all. It is loud and inadequate. It's almost like being in industrial setting or airport.. Soooo annoying and does not even work properly in a speedy time. Very uncomfortable to be in the cold house due to poor heating and the place is small. Do not buy Braemar Ecostar .. Definately not value for money and I will definately replace this unit even though it's new.. The installer stated nothing else can be done as the unit is under warranty and any changes to the unit would detract from factory settings and therefore void the warranty..

Great heater – New model TQ320 is a great cheap to run heater. What’s the house instantly, very happy. Quick installation time and turn around. Would recommend for anybody looking to change over or install a new heater Show details ·  1

THIS UNIT CANNOT HANDLE COLD WEATHER!!!! – Had my TQ520 heating system installed new into my fully insulated house in April 2017. Every winter since installation, when the morning temperature outside is below 10, this unit will start and stop intermittently (in approx 3 minute cycles) until the house temp reaches 15.....only then does it keep running. So, consequently, the house is cold… Read more

for most of the day. We set the thermostat for 17 daytime temp but the heater has trouble even achieving this . This has been the situation every year since installation , and the filter is checked and cleaned very regularly.

My local service agent, "Precision Heating" in Vic has been called many times(10 times in 5 years, not including regular servicing) and tried many fixes but still can't solve the problem.

Tried calling Seeley but they clearly don't care, much less return you calls....they are of absolutely no assistance at all and do not support their product.

Best advice is .... don't install one of these pathetic excuses for a central heating system.

Takes ages to heat the house – Takes ages to heat the house, told this would be more efficient but frankly it’s the worst heater we’ve ever had. Our previous unit heated the whole house up to temp within an hour, this piece of crap take 3 -4 hours + to elevate temp from approx 14 to 18 degrees. To be balanced, starts every time when switched on which saves on eliminating the pilot lights continuously burning. These are the only positives I can say. Very disappointed. Show details

Four breakdowns under warranty in 12 months – We have been renting a house while we build a new place, and one of these heaters was installed new not long before we moved in. When it's working it heats well, although it is noisy. However it has failed four times in 12 months, and has had to have a new gas valve and two new igniters. All done under warranty, and service was fine, but the large number of negative reviews suggests that it may not be the most reliable system out there. Show details