Catwalk

Please stay away from this website. They are scammers. I have made a purchase over $200 on 3/9 and still my items are not shipped. Have send two follow up emails with no update. I can’t believe they are still in business Show details

I have waited 10 days so far for my very simple, two item order. I have emailed support with no response. If you are wanting your items in a reasonable amount of time, I suggest ordering elsewhere.

I have been buying my hair products from Catwalk for over a year now and have been very happy with the products, price, quality and delivery

Very happy, great value, very quick delivery. Exalctly what I ordered. Thanks Catwalk!! Show details

Nice experience – Products and service is great I have been dealing with Catwalk for a few years now and they have been wonderful Show details

Hi catwalk, I'm a first time customer, you did great. Purchases ordered 7th arrived 12th and well packed. Thanks Show details

Nice products and felt the delivery was quick. About to order again. Show details ·  1

Got my products within 5 days and at a great price Show reply

Still waiting on an order placed over 2 weeks ago to be dispatched. The auto email advising that subsequent order follow-up will place customers at the end of the Q is not reassuring… Edit: The company shipped my order following my complaint which arrived quickly and items as described. Better price than anywhere else, but I’d rather pay more and have a more straightforward transaction.

I will never purchase from here again, order never arrived. Had one email when requested an ETA, reached out a few more times when it still hadn't arrived and nothing. Complaint going into ACCC and Paypal! Show details

::::ORDER PLACED 19/8/2026-PAID IN FULL-ITEMS NOT RECEIVED-CUSTOMER SUPPORT GHOSTED ME::: I placed on order on the 19 August 2026.Follow up emails sent 25/8, 28/8 and 1/9/2026 as order not received and I was concerned I had been scammed. There is no phone number to call and Customer Support do not provide updates or explanation of delay, and they… Read more

only accept emails. The Catwalk Store will not accept phone calls for online orders. I have lodged a formal complaint with Department of Fair Trading and requested a chargeback from my Bank. :::BUYER BEWARE:::::Strongly recommended you don’t place any orders through Catwalk Online. Look at other more reputable and honest companies with better customer service.

:::::PLEASE NOTE LINKEDIN HAS THE GENERAL MANAGER AS [Name Removed)

::::FOR A BUSINESS TO BE LISTED ON THE NSW DEPARTMENT OF FAIR TRADING COMPLAINTS REGISTER IT MUST RECEIVE 10 OR MORE REAL COMPLAINTS WITHIN ONE CALENDAR MONTH.I HAVE LODGED MINE TODAY IF IT HELPS OTHERS.::::

I made an order and didn’t receive it after 3 weeks. I emailed them several times and rang them but no contact from them was received by me. I left an honest review on Trustpilot and they then decided to send me the order. And they didn’t include all the things I ordered! I emailed them to refund the product because I simply don’t want the stress of working with such an unethical company. I imagine won’t hear from them. Terrible service.

I placed an order with Catwalk on 23/08/2026 (Order #006181860), and as of today, the order is still showing as “Pick and Pack in Progress.” I contacted customer support by email on 27/08/2026 (Ticket #175855), but I have received no response whatsoever. Today, I also tried calling the company, but no one answered. This level of customer service… Read more

and lack of communication is extremely disappointing. I have been left without any meaningful update regarding my order or any indication of when it will actually be dispatched. This has been a completely unsatisfactory experience, and I genuinely regret making this purchase. This will be my first and last purchase from Catwalk. Based on my experience, I would NOT recommend CATWALK to anyone looking for reliable customer service and timely order processing.

Never again. They have zero support. No contact on status of order for weeks and trying to get a reply via email or someone to answer the phone is impossible. The experience is just a circle of automated messages. They will not survive long as customers expect a bit more than a website.

really disappointing that their service has seriously deteriorated, been buying off them for sometime however my last order with them has been placed and I will not shop there again. Items took well over a week to be despatched, sent numerous requests to cancel order before shipping took place as I ended up sourcing elsewhere quicker, all my emails were ignored. "items have since been despatched" but haven't received yet

I’ve bought from this company three times, but this will definitely be my last. My latest order took a full three weeks to arrive, and I had to chase them up five times just to get basic updates.I placed the order on 22 July. After a week of hearing absolutely nothing, I chased them up to see what was going on. They told me it would ship by 3… Read more

August at the latest, but that deadline came and went with zero communication. The package didn’t actually show up until 12 August.The most disappointing part was how little they seemed to care about repeat business. After dealing with a massive delay and doing all the heavy lifting to track my package, I asked for some form of compensation for the hassle & They just ignore it. A tiny token would have gone a long way to fix their mistake, but they've pretty much shown that customer retention isn’t a priority. If you value good communication and customer care, I'd look elsewhere.

Very disappointed that my order placed on the 19th July has not been posted due to Unavailable stock. I have waited 14days so far. Two apologetic company emails later I was told that they expect to ship my order on Friday 31st, with a tracking number. I have heard nothing. I will not buy online from Catwalk again. Show details

Already a week and they still haven’t posted my order. They won’t take calls and it all has to be done by email. All they do is send a ticket number. I’m in the same state. Poor service and who knows if I will even get what I ordered. Show details

They sent me the wrong product, then said they will send me the correct one and never did. They also expect me to go to the post office and waste my time sending back the other product. If I had actually received the right one as they promised then okay I will do this, but you need to actually send me back the right product first. Please don’t order from them unless you want a very stressful experience.

I still don’t have my product and they aren’t answering my emails about this order or delivery status. Absolutely shockingly appalling service or lack thereof. They should not be in business. Please do not order from this company - this is clearly a scam. Show details

Ordered 2 weeks ago and still at ‘pick and pack’ status. Order confirmation says goods are meant to be dispatched in 1-5 days. They won’t take phone calls regarding online orders so I emailed. Got an automated reply telling me they’d get back to me but not to email again or I’d go to the back of the queue. No-one has got back to me. Not very… Read more

hopeful of receiving my order after seeing these reviews. I’ve initiated a chargeback but my bank said that can take 75 days (if approved) so most likely I’ve lost my money. Don’t be tempted by the ‘sale’ prices, order somewhere else, the customer service is very poor.

If I could give them zero stars, I would. I wish I had seen these reviews, similar experience, no follow through, no explanations, no ability to speak to anywhere. Absolutely appalling customer service. I will be raising a paypal refund dispute.

Crap service!!! Placed an order on 5th March and it's still not dispatched. Sent an email to follow up 17th March and a week later no response. Just tried to call and got a voice mail. Will never buy from this retailer again and cannot recommend them!!!! Show details

Ordered, took my money, haven’t dispatched and absolute radio silence after a week. They don’t answer emails and the phone line won’t help with online orders. Wish I paid the extra to buy elsewhere and wish I saw reviews first.