277 reviews
Very happy with my Complete Home Filtration. Customer service was amazing. Darren was amazing let me know when he was on his way, explained everything to me with the installation of my replacement filters. He was very polite, professional and did a wonderful job. Highly recommend this company and Darren for your home water filtration. Show details
Really happy with our new Complete Home Filtration system. It’s only been a few weeks, but we’ve already noticed a genuine difference in the quality and taste of the water throughout the house. The whole process from initial enquiry through to installation was professional, straightforward and well explained. The installation was neat and the team… Read more
were great to deal with. Very pleased we made the decision to install it and would happily recommend CHF to anyone considering whole-home water filtration.
We purchased the home filtration system plus the drinking water under sink system and living both. Having filtered drinking water at the flick of a tap is so convenient, and our skin and appliances are loving the whole house filter :) Show reply
Reviews with attachments
Finally I have filtered water. Paul did a good job! Show details · 1
⭐⭐⭐⭐⭐ Highly recommend! Installing a home water filtration system is one of the best decisions I've made. I've taken control of looking after my family's health, and the difference has been incredible. The water tastes so much better, there's no more skin irritation, and the unit is neatly wall-mounted, making it easy to maintain the area around it. Excellent service, professional installation, and worth every cent. Show details · 1
From quote to install was quick and easy, thanks to complete home filtration my water tastes soo much better no more Chlorine smell, plumber was really quick and did a nice job installing even putting back my pavers and cutting around new piping Show details · 1
2 weeks into our journey with CHF we are loving the purity of the water, shining hair, and soft fluffy towels. Our water bottles can taste the difference. Show details · 1
The system itself is really good. Very happy with it. Michael was very helpful/excellent and did not feel pressured into signing and the plumber was also good. My only comment is their referral system… i was referred by a friend from Perth and when i was asking for this, they said that since i did not tell them about it when i booked (eventhough… Read more · 1
on my 1st consultation i told them about it) they refuse to give the friend the referral bonus(?) - i hope they change their mind about this Now i referred a friend and she mentioned this when she booked and when she spoke to Michael, her system has been installed and i am just waiting for my referral bonus … wonder when that will be
Excellent product. Quick turn around for installation and all round good service . Price of product it’s self, a little pricey . But very happy overall. Show reply
Worst after sale service. The filter housings split ( after warranty of coarse) and had to purchase new ones. Obviously a cheap product. Should be way more durable for the price. Also you cannot buy generic filters as their design doesn’t allow anything other than their filters. There are equally good products available that are much cheaper as i… Read more
have found out. Plus they are in WA so anything you need takes weeks to get to you. This system is Certainly not value for money.
The filtration system seems to be great. Installation was the issue. The plumbers had to pull up pavers to do the install. I accept they’re plumbers, not pavers, but CHF needs to take responsibility for making good on jobs and get a paver on their books for finishing the job. As it stands, a heap of sand has been removed (which the plumber was… Read more
shovelling into the garden before I stopped him), the pavers are all uneven, and there’s a paver removed for me to deal with.
I’ve now got a future issue with sinking pavers, bricks I’ve got to lift back up, and one or two that I’ll have to cut.
CHF could have spent $200 on a contractor to “make good” here and preserve their reputation, but they’re not that type of company. Buyer beware.
Thank you for your feedback Michael.… Read more
Latest follow-ups
Have found that we use less shampoo and soaps as water is much softer Show details · 1
Follow-up · water pressure is great, my skin is less flakey, and the clothes are rinsing out better
Find out how Complete Home Filtration Complete Home System CHF-6000 compares to other Water Filters
Know better, choose better.
Professionally fitted and on time. The 3 filters are very well made. Show details · 1
Follow-up · I didn't really notice any difference in the water quality but I am of the belief knowing that I have chosen a good quality system delivering clean and unadulterated water.
We got the house filtration system and my skin and hair are so much better/softer - even my hairdresser noticed it. The drinking water is also amazing and feeling much better with alkaline water. Highly recommend. Show details · 1
Follow-up · Unfortunately we’ve had an issue with a running water sound with not a lot of help from the company. I sent a very detailed video showing the problem and just received a ‘trouble shooting’ email back for us to try and work out the problem. We both work full time and don’t really have the time to work out the problem for you. I accidentally… Read more
Positive reviews
Fantastic customer service. Feels so nice to be able to drink straight from the tap. Noticed such a big difference straight away. Very impressed with the service from initial contact and quality of the setup. Show details · 1
The complete home filtration has exceeded my expectations. I no longer purchase bottled water and drink my filtered water direct from the tap something I haven’t done in years. My hair and skin look and feel so much better after showering too. I should have purchased this system years ago. Show details · 1
We recently had the Complete Home Filtration system installed, and the difference in our household water quality was noticeable right away. The strong chlorine smell and chemical tap taste are completely gone. Drinking water straight from any tap in the house actually tastes crisp and clean now. After showers, our skin feels much less dry and… Read more · 1
irritated, and hair feels softer without the harsh chemical buildup. The initial consultation was informative without feeling overly pushy, and the installation process was smooth and efficient. The plumber was punctual, neat, and placed the outdoor cover unit neatly in a subtle spot.
Negative reviews
COMPLETE RIP-OFF — DO YOUR RESEARCH BEFORE BUYING I purchased a three-stage 15" filtration system from Complete Home Filtration around four years ago, and looking back, I feel I was given misleading information and significantly overcharged for both the system and replacement filters. I was told that the filters do not taper off or lose… Read more
filtration performance over time — essentially that they would filter consistently from day one through to the end of their service life. with no evidence to back it up.
The system was also advertised at the time as being capable of filtering PFAS, but that claim is no longer advertised on their website. That raises some serious questions about the information I was given when I purchased the system.
Then there is the ongoing cost.
Replacement filters for the 15" system cost over $900.
I recently purchased a premium 20" three-stage system using premium European-designed filters for around $600 — less than the cost of simply replacing the filters in my Complete Home Filtration system. Replacement costs for all three filters in the new system are under $200.
The reverse osmosis system is another example. I paid approximately $1,200 for the system, yet the same unit is now advertised elsewhere for around $600, almost four years later. Complete Home Filtration also quoted me over $400 for replacement filters, while I can purchase premium-grade replacement filters elsewhere for under $200.
I also experienced issues with the installation process. When I placed my original order, I was told there was a 4–5 week wait for installation. However, after I started asking questions and comparing their filtration systems and filter designs with European alternatives, my system was suddenly installed within one week.
After doing considerably more research into filtration systems, filter media, replacement costs and alternative suppliers, I feel that I paid far too much for what I received.
My advice: do your research before buying from Complete Home Filtration. Compare the actual filter specifications, filtration claims, replacement costs and the systems themselves rather than relying solely on what you're told during the sales process.
For me, the experience has been extremely disappointing, and I would not recommend Complete Home Filtration based on my experience.
Thank you for sharing your feedback. … Read more
We were genuinely interested in purchasing a water filtration unit and paid the required $400 deposit to proceed. Shortly afterwards, our lives changed dramatically when my father was diagnosed with advanced-stage cancer. I had to travel overseas urgently to care for him, which resulted in significant hospital bills, travel expenses, and the loss… Read more
of my income after leaving my job to support my family during this difficult time.
Our intention was to finance the purchase through Bright Finance. However, after speaking with Bright Finance, we were advised that our application was unlikely to be approved because they required current payslips from both applicants. Due to my circumstances and having left my job to care for my father, I was unable to meet those requirements.
We explained our situation in full to Alistair from Complete Home Filtration as well as to Bright Finance. Despite providing a genuine explanation supported by our circumstances, Complete Home Filtration refused to show any compassion or flexibility. We were informed that our $400 deposit would be forfeited.
After numerous follow-ups, Alistair advised that the deposit would only be refunded if we obtained a formal rejection letter from Bright Finance, despite Bright already advising us that our application could not proceed because the required documentation was unavailable.
Given the exceptional circumstances surrounding my father’s illness and the financial hardship our family experienced, retaining our $400 deposit is unfair and unreasonable. We believe Complete Home Filtration has failed to act with empathy or fairness, despite being fully aware of our situation. In our view, withholding the deposit under these circumstances is an unjust business practice and has left us feeling extremely disappointed.
Thank you for your feedback. We note… Read more
We were genuinely interested in purchasing a water filtration unit and paid the required $400 deposit to proceed. Shortly afterwards, our lives changed dramatically when my father was diagnosed with advanced-stage cancer. I had to travel overseas urgently to care for him, which resulted in significant hospital bills, travel expenses, and the loss… Read more
of my income after leaving my job to support my family during this difficult time.
Our intention was to finance the purchase through Bright Finance. However, after speaking with Bright Finance, we were advised that our application was unlikely to be approved because they required current payslips from both applicants. Due to my circumstances and having left my job to care for my father, I was unable to meet those requirements.
We explained our situation in full to Alistair from Complete Home Filtration as well as to Bright Finance. Despite providing a genuine explanation supported by our circumstances, Complete Home Filtration refused to show any compassion or flexibility. We were informed that our $400 deposit would be forfeited.
After numerous follow-ups, Alistair advised that the deposit would only be refunded if we obtained a formal rejection letter from Bright Finance, despite Bright already advising us that our application could not proceed because the required documentation was unavailable.
Given the exceptional circumstances surrounding my father’s illness and the financial hardship our family experienced, retaining our $400 deposit is unfair and unreasonable. We believe Complete Home Filtration has failed to act with empathy or fairness, despite being fully aware of our situation. In our view, withholding the deposit under these circumstances is an unjust business practice and has left us feeling extremely disappointed.
Thank you for taking the time to speak… Read more
Recent reviews
Great communication front start to finish with all staff and installation was on time without any stress. It felt like nothing was too much for these guys. Would highly recommend them. Show details · 1
Find out how Complete Home Filtration Complete Home System CHF-6000 compares to other Water Filters
Know better, choose better.
If you are thinking of having a water filtration system installed, don't hesitate to go with these guys! The whole process felt easy, everything was explained in detail, the installation was done well & all staff were friendly & helpful. The water is fantastic, our showers feel softer & healthier. The RO under the sink tastes clean like water should. 5 stars. Show reply
Very happy with your product. I've noticed a difference in my skin and hair after 1 week. My skin and hair doesn't feel dry any more. So far, im very impressed Show details · 1
We're very happy from talking with sales to installer. The service is amazing it's best service and fast. We're confident and with peace of mind that our family is having clean, no after taste drinking water and our skin and hair has been telling us of the quality of water we have. Show details · 1
Have just installed Complete Home Filtration CHF 6000 system. Early days yet but water is clearer and has no odour. Makes drinking water from system more enjoyable. Looking forward to long term benefits. Show details · 1
The process to get things rolling is so smooth. Their rep who did a visit was very knowledgeable and straightforward. Accommodating and flexible with schedules when we moved the assessment a few times. Aside from the people behind CHF, the water quality in our home has grately improved, we aren’t scared of the nasties of our drinking water anymore Show details · 1
Could not be happier. We are all drinking more water, it tastes sweet. My skin has improved and zero itching after showering now. Even our dog’s skin condition has improved since feeding and bathing her in filtered water. $6k sounds expensive but I am paying it off for the same dollar value per week that we used to spend buying drinking water, itching cream and hair moisturiser. All of the products are gone now that we have proper clean water. Show details · 1
Mike and Paul were fantastic. Such quick service. Our consultation Monday and install Thursday. Noticed the difference in the taste of the water immediately! Soap is more soapy and my hair is incredibly soft after just 2 days Show details · 1
Michael explained the process and benefits earlier installation but after OMG extremely satisfied!! Water taste different! Skin feels fresh to0! Highly recommended! Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Jason Thank you for taking the time… Read more