Puratap

Very happy with the service provided The technician was excellent and I love my new replacement tap Show details

I had a small leak in my newly upgraded unit and it was fixed within a few working days. Fantastic customer service. Thank you Puratap.

Great friendly service. Best prices in town for beautiful clean water

Puratap has a good system. They send messages for your annual filter change and the servicemen follow up with another message when they are only 10 minutes away. The staff are friendly and efficient and we really love the product!

Turned up, did the thing, water still comes out, house remains intact. Friendly bloke and got it sorted quickly. Couldn't ask for more. ⭐️⭐️⭐️⭐️⭐️

Abby was extremely thorough, accurate, efficient & hard-working. He made me feel like a valued Pura Tap customer. I highly recommend Abby. Thank you, so much I'ts extremely appreciated. Show details

I do not recommend this company or their products. Since having an annual filter change by a Puratap tradesmen four days ago, we have a terrible smell in the cupboard where the new filter is located. We have tried running the filtered tap multiple times for 10 to 15 minutes and the disgusting smell persists. I attempted to discuss this with… Read more

Puratap at their call centre four days after the filter change. The phone operator was extremely rude and unhelpful. She asked me repeatedly what the bad smell smelled like and kept talking over me when I tried to answer her questions. I told her repeatedly that it was a disgusting smell that smelt like garbage or sewage, and told her it was difficult to describe the smell other than it was disgusting. Instead of listening to me, she kept asking me what the bad smell smelled like. She then told me she would not continue with the phone call claiming that I was raising my voice. I denied raising my voice and told her that the call was on speaker whilst I was doing other things. She became ruder and ruder and again threatened to not speak with me despite me explaining that I was not raising my voice with her. I eventually asked her out of complete exasperation, was she going to help me resolve this problem or would I need to take it to the ACCC. She told me that I was welcome to take my complaint to the ACCC. So thanks a lot for your lack of help from a long-term customer Puratap. I called you with a legitimate problem that was not present before your tradesmen changed the tap filter. And instead of receiving consumer support under your warranty, your phone operator was not only rude and unhelpful, but told me to escalate my complaint to the ACCC. I am absolutely disgusted with your bad customer service and refusal to honour your product warranty. I wasn’t even provided with a receipt by Puratap for the filter change done four days ago until I requested a receipt in a formal complaint to Puratap today after the rude and unhelpful phone call to their call centre (not providing a receipt is another breach of Australian Consumer Law). So I will complain to the ACCC as well as Consumer and Business Services SA and you have lost a long-term customer who will never recommend your company again.

I am extremely disappointed with the service from PureTap. They installed a filtered water system at my property this morning. A few hours after the installation, we discovered a significant leak under the kitchen sink. Before this installation, there had never been any leaking issues — the property has been well maintained for years. When I… Read more

contacted PureTap to report the problem, the customer service team refused to send anyone to fix it, insisting that “nothing was wrong” and that their plumber had explained everything to my mother. This is completely untrue. The plumber did not communicate anything at all — he simply completed the job and left.

The leak clearly started only after the installation, yet PureTap took no responsibility and offered no support or solution. This is extremely disappointing, unprofessional, and unfair, especially when the issue was caused shortly after their work.

I would not recommend PureTap to anyone based on this experience. Poor workmanship and even worse customer service.

Had to wait 80 minutes for a 5 minute job.

Puratap has provided trouble free filtered water for more than 10 years. They contact us regularly to book in a filter change so it’s a process that requires no planning and is stress free.

I was kind of mislead on pricing. I was told the price of a new tap which was higher than the filter alone. I assumed this included the filter with the new tap. I was then told after it was installed it was the total of two prices, not one. I felt deceived.

Always awesome people and service. Great value for money. Any issues just contact them they reply extremely fast and are only too happy to help you with anything. Very professional.

We have used puratap fo the last 20 years give or take and we have been very happy with the service and quality of the product. We have them change our filters every year.

My Serviceman was so nice, happy, on time, we had a little chat, he explained that my 10yr warranty was overdue and why it actually mattered, so I did the extra stuff, happy days, in/ out and done. Love my Puratap and the service that comes with it Show details

Very good service and product, I recommend it because it's quality water with a reasonable price. There are many water purifier companies around so I hope Puratap is the very best, at least as good and beneficial as any of the other sources around. I've got trust in the product and as water is by far my most taken fluid intake I am wrapped in both… Read more

the quality and quantity of what can be had. I love water and Puratap is a very worthwhile investment if you love water as much as I do. Healthy, fresh and clean water on tap for a good price is great. Good luck when you decide to install Puratap!

Puratap is so much nicer to drink than tap water. I use it for cooking, when I buy flowers I use it in the vase, it seems to make the flowers las a bit longer, I have even noticed a difference in my hair when I use it in a spray bottle. Couldn't be happier with Puratap.

Have used Pura Tap for as many years as I can remember. Staff are always prompt, polite and friendly. Yes it is another expence but worth it to know our water is clean. Many in the Hills complain their water tastes vial. Ours is fine. I have renewed the tap in 2024. Show details

We had our Puratap tap replaced (it was old) but it was leaking. It only took two days from our phone call for a rep to come and replace it. Happy with the service.

Love Puratap. We’ve had the double filter one a long time and have it serviced yearly. The technician is always friendly and on time and replaced anything required. It’s a much better system than anything else we have researched.

The serviceman arrived within the advised window of time. He was very friendly, asked how my morning has been, and very efficient with the Puratap service. A great Customer Experience! Unfortunately I didn’t get his name, but please pass on my Thanks and above comments to him. Any interaction I have had with Puratap, via phone, SMS or in person has always been great! Kind regards, Wayne D

Having moved to SA from interstate where I had very good drinking water I could not handle the taste of SA water. Have had a puratap for going 14 years and can not imagine going back to normal tap water Get my scheduled filter change every 12 months at a fixed price barely changes year to year Show details

We have used puratap for many years, I have tasted water from other brands however only puratap gives you that clean fresh water taste. 100% worth the investment. Show details

That's the way it's done! On time professional and friendly.

Service team are friendly and punctual and professional, they were efficient Show details