CPAP Direct

I have been using CPAP for 20 yrs. My experience at CPAP Direct, Ballarat was second to none. Yo was professional and informative, while still friendly. All of my uncertainty about my new machine was resolved. I left the store a happy man. Excellent service. Show details

The team at 365 Mulgrave Rd, of Jo and Katrina, were absolutely brilliant and couldn't do enough for me when I needed my specific and pedantic mask and CPAP machine requirements. I will not be going anywhere else for my sleeping needs. Thank you guys and I'm very happy with my purchase. Show details

Purchased a frame from CPAP Direct thisorning. Unfortunately I asked for the wrong unit. Arrived home, realised my error and headed back to the store. The staff were brilliant, replaced it immediately with the correct item. Could not be happier. Thank you for you help and patience. Show details

bought my machine at Morayfield office, dealt with them ever since, no problems, always willing to help with any issues, when new headgear is needed etc. Like today, the headgear I bought didn't fit, Tania and Asha sorted the problem in a few minutes. Show details

Absolutely fantastic service – Dealt with Tracey from Cpap Morayfield store was so amazing, she spent so much time assisting with my new machine. Even was so kind to my dog. Both girls in the store were so pleasant.

Service Representative – Appears they now want money over service. My excellent rep who call regularly was apparently employed as sub contractor. The company has decided that it would be more beneficial to them if he was employed as a permanent. This saves the company money I am led to believe. With my current rep no longer giving me service I can only wait and see if the service standards are maintained or improved.

Condescending and non-communicative – I had a machine repaired under warranty and then was spoken to like a very naughty 5 year old because I apparently had 'got water in it' (no idea how??!). When a friend went to collect the machine for me he was not allowed to leave the store without purchasing replacement filters!?! Pleased the machine got fixed but the level of 'service' was… Read more

offensive. I emailed the company to complain and heard nothing back. Would not mind so much if I could just hear nothing BUT I have been battling to get off their email list for the past 5 years to no avail. Unsubscribed numerous times, replied to the email repeatedly to request the emails stop, called them and left a message (because every single employee in all of Australia was busy at the time) insisting I be removed and STILL they keep coming (I may have even suggested I would rather die in my sleep than purchase from them again). Next stop ADMA and hopefully a hefty fine will encourage them to comply with direct marketing legislation.

Great experience – Have been a CPAP user for 16 years and have used a couple of brands. After talking to a wonderful, very helpful young lady at CPAP Direct Adelaide explaining I had difficulties getting to their premises she suggested I could have a home consult which I did and the next day Mikey arrived. This was an amazing experience and the first time EVER… Read more

that anyone has taken the time that he did to explain everything thoroughly and to make sure that everything fitted. A buket load of gold stars for Mikey from a very satisfied user.

Treated me like a person first – I did a pharmacy level 3 sleep apnoea test and was diagnosed with severe sleep apnoea. I went to the CPAP direct store in Phillip ACT. The staff there were fantastic helped me get a specialist appointment and advised me not to buy anything until I was certain of the diagnosis and what I would need. They showed genuine concern for me as a person… Read more

and did not try to up sell or off load anything I didn't need. Without hesitation if you need CPAP I would recommend going to CPAP Direct in Phillip ACT.

Great experience with CPAP Direct in Canbera – I've used CPAP Direct once before in Queensland b/c I forgot my power supply. I recent went to their office in Canberra and bought some bits and pieces. Their service was amazing and they price match. Super impressed. Show details

terrible customer service – As with others, I experienced terrible service once you have bought a product. Got wrong item sent, and told no return policy. I am about to buy a new CPAP machine, I'm glad i learnt about their terrible service before buying a higher priced item. I can live with the wrong item sent, but just shows how little they care about their customers.

Good service – Being a CPAP user can be tiresome because it requires continually buying stuff that seems costly for what it is, and then hoping that it does what's supposed to do ... while you're asleep! But it better than a lot of other conditions. In that environment, I've been dealing with CPAP Direct at Mt Gravatt for a number of years and I'll always found the staff to be cooperative, kind, patient and calm - and the prices to be reasonable. Show details

Customer service is rubbish – I've been a CPAP Direct client for probably 10 years now and I have noticed a downhill slide in customer service since my first visit. This afternoon, I visited the Maroochydore store to get a new mask. There were four employees. A male employee was standing and serving a customer while another female employee had a client at her desk. Another… Read more

female employee sat looking at her computer with a young person (a trainee?) sitting beside her. After a few minutes, she said she won't be long. Another female employee sat at her desk looking at her computer. I waited about 5 minutes more and as I received no service and no further acknowledgement, I left. I won't be returning.

Buyer beware – 2 grand spent. Alleges despatch buy courier. Took almost 5 days to travel 20k. Sold me a woman sized mask advertised as large. First solution was send me links to fit the mask. Second solution take a day off work and go to his store or send it back and wait for it to be processed then get another mask. About two weeks wait. He stopped communication when reported to accc Show details

Be careful of CPAP Direct package deals and warranty - poor customer service – Really disappointed with my recent experience with CPAP Direct. Been a customer for over 7 years and estimate I have spent upwards of $2,500 with them. Been sold a faulty Phillips mask - the first of about a dozen I've had an issue with. Spotted the issue and reported to them with one week of opening packet. They said because you bought it as part… Read more

of a package deal, we won't help you because warranty runs from date of purchase. Be careful with these guys - when the rubber hits the road they won't help.

Useless Online Price match – Today I placed an order by paying Dollars A$1396 for Resmed Automatic machine by price machine with Easy CPAP. by 5% Unfortunately they didn't offer for the CPAP skin which available free from their website and they say that I need to buy separately where cost is around A$ 40 dollars from another supplier .Also I wanted to buy some filters pack… Read more

which sold online for A$ 15 ,when I placed the order and asked to add they said that it cost A$35.thats mean price beat was just a marketing purpose and not happy about this .But Great customers service received during order till it shipped