Best CPAP Retailers

Fantastic Customer service. I have ordered a few items and also a new travel machine. All products have come as described quickly and efficiently. I… Read more

had issues with the travel machine and they were swiftly resolved with no arguments. I am very impressed and would strongly reccommmend easy Capps products and services.

I have been using CPAP for 20 yrs. My experience at CPAP Direct, Ballarat was second to none. Yo was professional and informative, while still… Read more

friendly. All of my uncertainty about my new machine was resolved. I left the store a happy man. Excellent service.

Contacted CPAP VIctoria seeking assistance to address an issue with my CPAP machine which is still under warranty. The machine was not purchased from… Read more

CPAP Victoria as it was supplied whilst I was in hospital and who recommended I get CPAP Victoria to review the device and return it to Resmed, the manufacturer, in need. CPAP Victoria was willing to do this however wanted to charge for the service, even though the machine is covered by warranty. Also wanted to charge for a loan machine whilst the review/repair was carried out. Quite rude and unhelpful. Certainly wouldn’t recommend them to those looking for such services.

I have been a customer of CPAP Depot for a number of years. The staff have always been very professional, kind and caring as well as being so easy to speak to. They are my number one CPAP store as they are just so friendly and helpful.

Couldn't be happier – Recently upgraded my old Airsense 10 to an Airsense 11 Autoset with Perth CPAP. Service was exceptional with patient and informed staff. The Ardross… Read more

store is very stylish however this doesn't reflect in the pricing as it was very competitive. And the Airsense 11 Autoset is a brilliant machine and already my sleep quality has improved.

Very disappointed with their service. ordered a number of items from them and like other reviews I didn't get what I ordered and also like other… Read more

reviews when I rang to exchange or get a refund I was told that wasn't possible. I'd be careful buying from Sove CPAP as they will not exchange or refund even when the mistake is their fault. I'm not surprised to see I'm not the only 1 star review.

Poor business practice – I purchased one week ago, 24/9/24, the BMC CPAP machine because my old Phillip model is failing. Soon after my purchase from CPAP Club, I learned… Read more

that Phillip will replace my faulty machine under warranty due to a known fault. I called CPAP Club and after explaining the situation I kindly asked to accept the machine back as I would not need it. CPAP Club rejected my petition arguing that the package has been opened and in addition they are not selling this product any more. Obviously I opened the package for testing purpose only to assure the received machine works fine. I have not used it at all. It is more than obvious that the actual reason for rejecting to accept the machine back is because they are not selling this product any more. Poor business practice on the customer support side. On the positive side, the person transmitting this sad message was very polite and kind. Also the delivery was very efficient. Sadly the business practice and willingness to help the customer leaves a lot to say. My first time dealing with this company and certainly will be the last.

Been waiting 10 business days for a small item , nothing as yet . No notification.

I have purchased several CPAP machines from this retailer over the years and all was well until yesterday. David in particular, had been helpful in… Read more

getting a replacement water reservoir for my ResMed Air 11 to me, which is still under warranty. Yesterday, I went to buy an F&P machine as backup as the ResMed machine's humidifier keeps playing up. I took back an older machine as trade-in for their 10% discount offer. In addition, I wanted to apply my 1745 rewards points, adding up to $155, which the company's message system advised needed to be used by 30 July. For whatever reason, they had split the rewards into several amounts ranging from $5 to $75, totalling the $155. When I asked to apply the total, they said that was against their procedure. Then they applied the $75 discount before deducting the 10%, which further reduced the discount for me, so that instead of $300, I received a discount of $207,40. Further, the receipt issued was incorrect, so that I could not submit it to my medical fund. The staff member who attended had to go to the back office to ask the manager for every question I asked, including to find out whether they could place the online order for the machine as they had none in store. It was altogether a very distressing experience, which dragged out to 45 minutes, with my community transport waiting outside.

Bought mask that was not suitable. Tried to get advice on what to do, and what is more suitable. Support would not answer phone or would have message… Read more

fill out form. If you ring sales they answer phone straight away, but then tell you for support fill out form. After 3 forms and waiting weeks for reply with no response, I have given up and bought from a store. Never will I buy online again

Overpriced – Items are extremely expensive when compared to other stores and online. Charging exorbitant prices for consumables such as air filters which should… Read more

cost at most $1. Staff are often quite rude and unpleasant to deal with. Masks can be had for half the price elsewhere and even 1/4 of the price if sourced online.