Direct Connect

The overall experience was excellent. The agent explained everything clearly, and the information was concise, detailed, and to the point. The service was delivered as promised and planned. We are happy with Direct Connect's service and would recommend It to anyone who seeks effective and reliable service. Show reply

Had a phone call with this male staff and didn't sound like he knows what he was talking about. When questions asked, saying "ahhh", "maybe...". Most shockingly, when I asked for a cancellation of everything that we have discussed, he still pushed the order through and now I have to go with that provider. He didn't seemed to understand the… Read more

customer as well since when cancellation requested, and yet, the order has been made still. Last time years ago when I went through with you, it was great. But this time, would recommend to no one at all with all cost

The customer service clearly explained everything and was very helpful. Show reply

From the moment i was approved for my new place the calls were constant, non stop all day texts and emails too. then it took 40 mins to do the power and to be told sorry internet service down call back another day, then back to the bombing calls and texts. called again to do internet and got told they dont work with telstra can set up a new… Read more

service with origin though. if id known they didnt work with telstra i wouldnt have called back at all.

horrible service at such a stressful time

A Smooth Start to Your Move Direct Connect appears to be a solid choice for streamlining your utility connections when moving. They effectively handle the setup of essential services, taking a good chunk of stress out of the moving process. Their service seems particularly helpful in arranging for electricity and gas connections. They can… Read more ·  1

proactively address details like coordinating with energy providers and navigating agreements with building body corporates for gas accounts. This attention to detail can be a significant advantage, helping to prevent potential headaches for the person moving.

Direct Connect also provides clear and practical communication regarding important details, such as ensuring clear meter access and the need to turn off the electricity's main switch on connection dates. They also provide direct contact information for utility providers, which is a helpful touch for customer service.

Overall, Direct Connect seems to offer a convenient and efficient service for utility connections, allowing you to focus on other aspects of your move.

Just perfect. This is the place to go – So glad that we were referred to direct connect. We are from NZ, finally, got to meet and talk to some friendly people just like in NZ. This is rare in OZ from our experience. Friendly and reliable staff. Very patient and ready to help. We got all our utilities connected very efficiently and at the best price and options. They also kept us… Read more

informed, which is very important for me.

After-sale service is also great. I am very fussy about things as you can see from my other reviews, but cannot fault these guys. Well done. We will recommend with 10 stars but only have 5 to choose from.

I can see that some recommendations/reviews do fail (like for me it is Southern phone), but this is not your fault. We were given a few choices but we chose Southern phone. Direct connect still assisted us as much as they could but in the end, the responsibility is on the service provider and us. I should have checked product reviews for southern phones.

Thanks, Direct connect.

Useless – Do yourself a favour and don’t go anywhere near this company. We were advised by our real estate to use this company for a “hassle free” move. I have moved property several times in the UK and have never dealt used a middle man company like this so decided to give it a go. When we moved in we were told we wouldn’t have electricity connected… Read more

for 3 days and that we had to be in to allow someone to come and connect us. We were told someone could come any time between 07;30am and midnight! When we called the electric company directly to get a slightly more precise time they told us direct connection hadn’t arranged anything with them and we ended up registering with them directly anyway- the actual electricity company connected us that day and it was done remotely - we didn’t have to be in at all!!

We were then told that we would need someone else to come out to connect our gas... when we looked into this it turned out that our building of apartments doesnt actually have separate gas metres for each apartment so we didn’t actually need that at all!

we also asked for WiFi and have ended up having to contact them directly as well!

The bottom line is that I don’t understand the need for the company whatsoever and feel it is an absolute scam. We have ended up calling each of our providers directly (and have had good customer service from them), but direct connect have been utterly useless and rude. It has left us wondering what these people are being paid for...

Fantastic experience! Mary was very helpful! The whole process from start to finish was seamless Show reply

Zed was very helpful in providing all necessary facts in detail. Show reply

My experience and first experience as renting for my first time alone was perfect on call and organisations and I thanks a lot PAYAl from direct connection she was amazing thanks Show 2 replies

Non-consensual 45-minute sales pitch on a range of providers that they clearly get a commission from… Massive red flag that I can’t physically see the numbers, but they need to be robotically read out to me. Baffling that the only way to arrange internet is to use a callback…

When I moved in nothing was done. They didn't even have any of my information I provided. I had to contact AGL directly and set everything up myself. I wouldn't never deal with direct connect again.

Worst company ever – Review: I had an extremely frustrating experience with this utilities connection service. From the start, they were completely unprofessional and unhelpful. I missed their first call, and every time I tried to call back, the line would disconnect. After days of persistence, I finally got through to someone, only to receive no assistance… Read more

whatsoever.

Even weeks after I’ve moved, they are still calling me, asking to connect my services – something I had already handled on my own. This raises serious doubts about the legitimacy of this company and whether they are even capable of providing the services they claim.

To make matters worse, they bombarded me with offers for unrelated moving services, which I never requested. It felt more like a marketing ploy than a genuine attempt to help with utilities.

I wouldn’t recommend this company to anyone. Their lack of professionalism and focus on upselling makes them more of a hassle than a help. Look elsewhere if you want reliable service.

Awful – Would rate 0 if I could. Been left without hot water or electricity all weekend after moving into a new house when they said everything would be turned on by the Friday and we had to move out by Sunday. After spending Friday night and all day Saturday moving. I rang them multiple times and they did nothing to help me and my family. All they… Read more

offered was to stay at family or friends house for the weekend which isn’t possible with a 5 month old. Having the work remotely on the Sunday was impossible and has affected my ability to do my role. Now have a fridge freeze full of $100s worth of bad food, and no guarantee when power will eventually be connected.

Believe they won’t let you down – I will give 10 out of 10. I spoke with two persons. First person not the best still good and patient. Second person, she is so perfect patient and so smart. I should have her name and send for her good feedback. Show reply

Definitely recommend utilising their service – Great experience. The consultant I spoke to was fair dinkum marvelous. The whole process was easy and stress free, which is a rare experience these days! Show reply

Poor! – The process was not easy. Consultants were difficult to hear and understand. (I am a little hard of hearing and the heavy accents and speed of speech made it unpleasant. It took numerous calls to carry out the change and details were hard to find. When I did eventually get to a stage of the transaction the reading out of lengthy details were difficult to follow, particularly as I had to repeat many details already given.

Great Service – Fantastic customer service, lovely staff, helpful information provided, completed in a time friendly manner. Show reply

User friendly and efficient – Samiksha was very clear and patient in making the terms clear. Show reply

Excellent – Excellent service, provided details and advices, clear instructions, patient and good attitude Show reply

A thumb up – Very patient. They got everything in hand do not need me to clarify tricky things. Show reply

This is great! And so helpful! – Thanks to the friendly help of the operator, everything went smoothly. Show reply

Fast, clear and efficient – John has been super helpful and made the process super easy, thank you! Show reply

Connection to new premises – Spoke to Very nice man John and he was very polite and understanding very helpful great job. Show reply

Great service – The staff was Very thorough, easily understood and corteous during conversation. Show reply

Great! – I have never had to connect my own electricity and gas before and the Direct Connect representative was super helpful! I feel extremely confident with moving now. Show reply

Excellent service – Moving made easy! Great job, no hassles. Stress free! Well done.. Show reply