Dodo Mobile Broadband

For the most part, I am happy with the internet service at my residence. Speed is good. The only small observation is the drop out of service when I am in my back yard. I use an iPhone 11 but my partners Samsung mobile has no issue?

Dodo Mobile. 1. Download speed 0.05 MBPS, Upload speed 0.04 MBPS. 2. Technical support can only hit the Network reset button or replace the SIM. 3. Dodo's Father Optus does not fix Mobile data speed issues as they suggested Dodo to only hit the network reset button or refund the money. They don't fix the problem, No idea why they have a job and… Read more

why Optus splurges money on such useless services. 4. Because Dodo's tech support is not really tech support, I had to chase up issues with Dodo's slower than dial up Mobile data speeds and it actually connects via Vocus (MVNO) network. 5. Vocus lets the mobile data connect ONLY to remote towers, no matter how many resets are done or how many settings are tweaked. 6. Optus, Vocus and DODO combined provide 0.05 and 0.04 or around that speeds, it doesnt matter how many calls are made or how many complaints are lodged and this is in a 5G 4G zones. 7. Optus and Vocus just don't care to fix the problems and DODO is their tail. Whatever Vocus and Optus shits lands on DODO and because they are a tail they do now how to fix the problem. Optus MVNO clients connect to Vocus for Mobile data network, Vocus network connects us to remote towers messing up the speeds and DODO does not do anything to fix the speeds of their customers. 8. Shame. Total shame. 9. Shut down your business if your tech support (especially women) cannot fix problems, don't waste our time DODO.

Stay away from prepaid dodo. You cannot opt out of auto payments. I was with them years ago for dial up internet, tried to cancel the account and 6 months later they were still stealing money out of my bank account. So I contacted the bank and stopped their access to my account so they sent me a bill and kept ringing me to pay a bill that was received several months after "cancelling". It is the same thing now. Bad customer service as well.

Good communication when updates occurring so that we can inform our clients in a timely manner that have the service to the property we lease.

This is good – Does the job for my family is what we need Show reply

Excellent service – It is a service that responds when we need it. Show reply

I cannot express how utterly disappointed and frustrated I am with Dodo. From the very beginning, the service has been nothing short of a nightmare. The internet connection is completely unreliable, dropping out several times a day, and the speeds are far below what was promised. When I contacted their customer support, I was met with long wait… Read more

times, unhelpful responses, and a general attitude of indifference. If you value your time, sanity, and money, I strongly urge you to stay far away from Dodo. Their service is unreliable, their support is useless, and the entire experience has been a complete disaster. I am switching providers immediately and will never recommend Dodo to anyone. Avoid this company at all costs!

Do not touch this company - poor customer experience – Disgustingly poor service . poor advice, poor customer service experience , and sent wrong items . When they couldn’t fix my connection issue ( I just wanted to connect) they withdrew their service and said they wouldn’t help. Telling me you repeatedly tried to contact me ( and not contacting me ) is just lying Show details

Pathetic everything – Best to get ported quickly. Making calls on minutes bout the internet is slower than dial up and the mms doesn't port which they don't tell you about meaning you're getting 25% of the service for only half the price. You're better off going straight through optus or better still telstra which is where I've just ported to. Pay the money get the service you need not just some of it.

BE CAREFUL WITH YOUR USAGE AS USAGE IS NOT REPORTED ACCURATELY (AND DODO PROFITS FROM IT) – I used Dodo for a while, but left after I started getting high excess fees. $15 per extra Gb due to Dodo's inaccurate usage updates. I elected to get warnings from Dodo at the 50%, 80%, 100% usage sent to my Gmail account. I noticed that the 80% warning was being significantly delayed, such that I ended up going over the 100% mark. Very dodgy. The… Read more

final straw was when I was charged excess fees when I had not even got a 100% usage warning before or after the end of that billing period for the month. I lodged a complaint with the telecommunications ombudsman, but foolishly continued with Dodo. Next time I got an 80% warning that was delayed until I was past 100% usage, but I also got a 100% warning after I had gone over by about 3Gb. I cancelled the account, and will never be going back to Dodo. I had a lot of problems accessing my usage data via the Dodo site. I would get caught in cycles where I would login only to end up back at the first login page, or months previously I could login, but I could only access my mobile phone plan usage data, but that mobile plan I had no data. In the past I did not have a lot of problems with Dodo, but now I would definitely not recommend men. There are better options.

avoid this company – Holly dooley! 1.5 rating. Not surprised. Sent request for SIM, 18/9. Now 28/9, and no SIM. Sent a second request on 25/9. That also ignored. Even the confirmation that they were even sent never arrived. I can't understand companies that spend millions on advertising to draw in new customers, only to p*** it against the wall?

Painful sign up process – As a new customer I cannot comment on the connection itself, but the sign up process was absolute hell. I was passed from department to department, each time repeating my identification details. I must have given my date of birth 7 or 8 times. It was then discovered that the email in the system was incorrect at which point i was told that they'd… Read more

need to assign a ticket to technical support to change my email address. This is something that the CSR should have been able to handle straight away.

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Dodo not 5 stars – Having experienced Optus data breach, I moved to Dodo with a 5 star review. Wow how wrong. A) Dodo took money for services I didn’t approve. B) Paid for triple the speed, it was worse than Optus. C) Phoned them, expecting direct communication. Nope the Philipino staff call you back in the afternoon. Then they can’t hear you, I said yes, because you are overseas.

A joke – After signing up to dodo and paying the fee i still have no internet. After numerous wasteful and on hold for hours calls they sent someone to connect my internet... He did nothing and i still have no internet... Expect legal action...

It’s perfect in every way – Thanks it’s very different easy to apply no problems awesome amazing I’ve never had any concerns nor an overall worries with my service with you thanks again for this weird

zero star awarded to this terrible company – Poor connection, poor service and they will overcharge you some extra fees even the meter shows that you have not reached the cap. Nasty and a nightmare company! DO NOT USE THIS COMPANY!

Worst company to deal with and even worse product – Ive been trying to have NBN connected in a unit for my Daughter in Brisbane. It is now 6 weeks down the track and we still dont have a working internet connection. Got told of a country wide shortage of NBN hardware so was offered Mobile Broardband. 3 weeks and you guessed it, it doesnt work. Each time calling Dodo is at least half an hour on hold… Read more

only to be told someone will call to sort it out...no calls at alloted time or no call back at all. Now have been on hold for nearly two hours and spoke to 3 people just to cancel the non functioning SIM card. Avoid Dodo...sell you the product but there is 0 help when something doesnt go as planned and extremely long hold times when calling them.

Excellent value for the small package I needed – Quite reliable; inexpensive. My wi-fi dongle is not working properly (I got it from a different Telco) and now dodo no longer supplies them. That's unfortunate, I will need to source one elsewhere.

Very nice very good plan – Very good it works great I love it it work fast never stop working and people great plan good price very good people come fast to put on very good

The worst – It is more expensive than other providers and the way they charge you is so complicated that you get confused so never get how much are you paying and why? Specially on electricity and gas that you have to pay an x amount of money despite your usage and at the end of the period you pay another I don’t know extra amount. The customer service is… Read more

outside Australia so you don’t understand their accent and they do not understand you! Connection and disconnects are paid and very expensive.

This is the worst network provider ever!!!!!! – I was with one of the other network provider and after that i changed to dodo because they said it is very cheap and reliable. After first month onwards i noticed that, they are charging me more and now they charging me double the amount every month. Very bag customer service and none of them actually know english. All these Chinese people driving… Read more

me crazy. They are even start shouting and blaming at me. Very bad service i have ever known. DO NOT GET DODO IN YOUR LIFE. Please

Excellent service – Every thing is working and I can't complain excellent service and the people who helped me were polite and friendly and very reliable and I can recommend it to anyone

DON’T DO IT!!!!! – Thieves.. not transparent when signing up over the phone, not even informed my ‘deal’ was infact a 12 month contract, they can access your account, any time and any day of the month they choose. Extra data use is charged instantly, without you having the option to agree to it first. I cancelled my account 2 months after signing up and was still… Read more

charged for 3 months afterwards. Call centre closes by 3pm WA time so no chance of talking to anyone after work.. and when you do get a chance to call in the morning the wait times to be connected to someone are ridiculous. When I finally got through and asked for a refund of the 3 monthly payments debited from my account, I was informed they could only refund me for 1 month.. not 3. When asked why should I pay for any of it when the account is clearly not actube or in use, they argued the point that in the terms and conditions that somehow I agreed to this. I lost it and hung up on them. To which they rang me back 5 minutes later and said the best they could do is meet me halfway and refund me for 1 & 1/2 months instead.. but still not the 3 months.

Appalling service, 5 days and still not connected! – Appalling service, you never get the same person, they either don’t listen or put notes on their systems has taken me 4 days and still not connected yet they have taken my money! I’ll be going with a different provider and demanding a full refund if not connected today!

On hold for an hour already to cancel service – I hardly use my dongle so decided to cancel it. The only way to do this is by ringing Dodo. I’ve now been on hold for an hour and a quarter. The Muzak is awful, clearly to encourage me to give in and hang up. But I’m determined to cancel!

trust is needed to join – I haven't joined recently but when I tried to cancel from their service they just kept debiting from my account I constantly ring to cancel couldn't charge back Maybe they have changed I wouldn't trust again M

This is Perfect! Cant live without it – They help you with any and every problem they also are super clear and helpful and the data NEVER fails me it is always connected and doesn’t stuff up ever.

Worse than cancer – Works, then it doesn’t. Works again, then it doesn’t. Call the help line, wait (for ages), then get told some bloke will need to ‘pop by’ in six days between the hours of 7am and 4pm. So I’ll just take the day off work shall I? With them for 6 years before I finally realised I deserve better so I dumped them and hooked up with iiNet the same day.… Read more

Felt like a [word removed] but at least I got to listen to Michael Booblay on Spotify over Christmas, which was nice.

Horrendous – If you are looking for internet capabilities of the early 2000's look no further. The level of download capable with my service is atrocious, peaking at 700kb/s even in low volume times of the day. My first dial up internet modem provided faster wifi than Dodo. Hell, even reaching this webpage took about 10 minutes. Having unlimited data sounds… Read more

great but when you cant even use the internet what is the point?

If you have any desire to watch online streams stay well away. The wifi cannot handle more than one device in the household connected before it drops. I am consigned to using hotspot on my phone 24/7, and I relay the same message to any guests who visit. It doesnt even feel like we have wifi in our house its that slow.

Here is an example: 200mb update required for an application on my computer - estimated time over 1 hour. There are other ISP's in Australia that provide 10x faster internet for the exact same price. Never using Dodo again.