Ecosa Nimble Sofa Bed

I love the versatility of this sofa bed. We mostly use as a sofa but open up to the king bed for movie sessions with our grandchildren. The kids are very impressed! I would definitely consider other products in the range at a future time. Show details ·  3

Easy to set up and very comfortable stay for my guests - love the colour too ❤️⭐️⭐️⭐️⭐️⭐️ Show reply

This sofa bed is amazing! Looks so good and feels comfortable. Kids have been sleeping in it since it arrived and won’t go back to their own bed! Show details ·  1

Absolutely Beautiful. The quality is truly amazing. Comfortable…. Better than my own bed Show details ·  1

Bought the nimble sofa (queen bed size) for our study as a spare guest bed. We have two kids so love that this sofa bed is modular and gives us the option to have one high single or two low single beds for friend sleep overs, or joint to make a queen for adults. The mattress is nice and firm and really like the colour too! Added bonus is that you can unzip and remove covers to wash/clean them - great design! Show details ·  1

Super comfortable, super convenient to use. This is the best “fold out”, it fixes all the problems with normal sofa beds. Not only that but it’s wildly comfortable as a couch too, can’t recommend it enough! Show reply

Comfy, looks great and so easy to adjust to different options! Show details ·  1

Super comfy. Easy to assemble. Great looking. Very happy with the look, quality and functionality. Show reply

There is a defect in the screw that the sofa holder cannot be fastened. Have no where to report the issue. Not happy with the experience. Show details

I recently purchased a sofa bed from Ecosa, expecting a premium product and a smooth customer experience. Unfortunately, what followed has been disappointing and highlights a broader issue with how some companies handle product faults. The sofa bed was delivered and found to be faulty immediately. This was not a wear and tear issue. The seat… Read more

cushion was visibly sagging on day one, making the product not fit for purpose. After raising the issue with Ecosa, I provided clear photos showing the defect. Instead of resolving the issue promptly, I was asked to go through additional steps including removing covers and re measuring the cushion to “verify” the fault. This is where the experience falls short. Under Australian Consumer Law, a product that arrives faulty is considered a major failure. In these cases, the customer is entitled to a remedy without delay. This is not a situation that should require extended assessment processes for a brand new item. The expectation is simple: Replace the faulty product Arrange collection of the defective item Instead, the process has felt unnecessarily drawn out and procedural, placing the burden back on the customer rather than resolving the issue efficiently. At this stage, the concern is not just the product quality but the approach to customer service. A premium brand should stand behind its products and act quickly when something goes wrong on delivery. I am sharing this experience so others can make informed decisions and so Ecosa has the opportunity to improve how these situations are handled.

Would give 5 stars for Nimble Sofa, was relatively easy to setup, even for an elderly female. Nice colour, comfortable and quite stylish. HOWEVER, the delivery was very bad. I live in regional coastal NSW . Delivery driver insisted on leaving… Read more ·  1

the 3 large 85 kg in total boxes at my back door, but I shamed him into bringing them through the door into my laundry, and I managed to shuffle all the boxes to my loungeroom. But during delivery of boxes the driver smashed one of my outdoor tiles with his pallet trolley!!! Then, as a further annoyance he left the wooden pallet behind and it is apparently my responsibility to get rid of it. This is crazy service. Not.

I contacted E M Freight regarding this matter but have received no response from them. I then contacted the actual delivery company, Shoreline Freighters by email with attached photos but once again, no response.

So, the result of this episode is that I paid for my Nimble Sofa but now I have to pay a handyman to come and replace the smashed tile at my back door and also to remove the wooden pallet left by driver.

I AM A VERY UNHAPPY CUSTOMER. I will not be referring any of my friends or family to purchase from Ecosa mainly due to their sub-standard delivery contractor.

UPDATE: I can happily report that Ecosa have responded very promptly to my complaint and offered a generous solution, which I have accepted. This response was far and above what I was expecting and for that, I thank them sincerely. So, combined with the quality and ease of setup of the Nimble Sofa and the wonderful and prompt response from Ecosa.... this is definitely a 5* product. Thank you Ecosa.