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Electrodry

Electrodry

 Verified🏆 2026electrodry.com.au
Electrodry
4.5

3,001 reviews

Positive vs Negative
83%17%
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Customer Service
4.6
Transparency ?
4.5
Timeliness
4.7
Job Satisfaction ?
4.6
Rates and Fees
4.4

 AI reviews summary 

Electrodry receives high praise for its carpet, tile, and air conditioning cleaning services, with many users highlighting the professionalism and punctuality of the technicians. While the majority of feedback is positive regarding stain removal and customer service, there are significant recurring complaints concerning the "Timber Refresh" service and mould remediation.

Pros
Professional Technicians: Multiple reviews commend specific staff members for being punctual, friendly, and knowledgeable, often providing helpful maintenance tips and clear explanations of the cleaning process.
Effective Cleaning Results: Users frequently report excellent results for carpet and upholstery cleaning, noting that even long-standing stains (such as red wine, pet urine, and paint) were successfully removed.
Versatile Service Range: The company is praised for its performance across various categories, including split-system air conditioner cleaning, tile and grout restoration, and leather lounge maintenance.
Efficient Booking and Communication: Many customers found the online inquiry and subsequent phone booking process to be fast, easy, and well-managed with helpful follow-up calls.
Cons
Timber Refresh Issues: A significant recurring complaint involves the timber floor restoration service, with users reporting soft coatings that scratch easily, "honeycomb" finishes, and lack of durability, particularly in homes with pets.
Mould Remediation Risks: Several users reported property damage following mould treatments, specifically ruined paintwork on walls and ceilings, and expressed frustration over a lack of warning regarding these risks.
Inconsistent Customer Support for Disputes: While initial bookings are smooth, users facing issues with damage or poor results reported difficulty reaching management, unreturned calls, and unfulfilled promises of refunds.
Logistical Failures: Some reviewers experienced last-minute cancellations, technicians refusing to move light furniture despite prior agreements, or difficulty securing services for apartments without dedicated parking.
Verdict

Electrodry is a highly recommended choice for routine carpet, tile, and air conditioning maintenance, where technicians consistently deliver "like new" results. However, consumers should exercise extreme caution or seek alternative specialists for timber floor resurfacing and mould removal due to reports of property damage and coating failures.

5 Geoffrey C.  · Arrived early, and was a pleasure to meet, very good at his job, explained how he was going to do things, the finished job was fantastic. Very happy.
5 Bill Johns  · Excellent advice. No over selling. Helpful supervisor and pleasant workmen came on site
5 Sharon Gleeson  · Excellent service and results with my carpets and lounge cleaning. People were really professional and helpful at every step. Highly recommend
5 Elizabeth Church  · Quick booking, professional service . Exactly what we needed. Lovely technician
5 Louise  · Fantastic service and result in cleaning stubborn built up residue in a spotted gum engineered floor. Highly recommend this company!
5 Eric Hattam  · Adam called 1 hr beforehand advising what time he would be arriving
Chloe
Chloe
  Verified NSW, Tamworth

Wonderful experience with Ben from electrodry tamworth. Very professional & friendly. Done a wonderful job and very efficient with the work done. Would recommend! Show details

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Anita
Anita
  VIC, Geelong

Pavlos from Geelong cleaned my 3 queen size mattresses. Outstanding job. Highly recommend. He went above and beyond. Incredible service. Thank you! Will call again. Show details

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Sheryl J.
Sheryl J.
  Verified VIC, Pakenham

Trevor cleaned my mums carpets and they came up amazing. He was very helpful as the carpets had never been cleaned. He arrived on time and their customer service is 5 star. Would highly recommend as love how the carpets are not left wet and dry in a few hours. Show details

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Reviews with attachments

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Ned05
Ned05SA3 posts
  Verified SA, Adelaide

Made our old sofas look new again. Fabric came up clean even on the arm rests.

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Jess B
Jess BQLD2 posts
  QLD, Brisbane

Trev came and did a wonderful job cleaning all our carpets. He was very personable and efficient. I wouldn’t hesitate to recommend him and electrodry. Show details

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Ron P.
Ron P.
  Verified QLD, Brisbane

A very professional job, great customer service and results I can see. Show details

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John M.
John M.
  NSW, Batemans Bay

After years of neglect with literally fires floods and builders as tenants I decided to try Electrodry as the Bunnings carpet cleaner never really did much. Literally 20 years of dirt and grime were removed in the process. Just amazing the difference really pleased I chose these guys. I highly recommend them. Show details

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Carol johns
Carol johnsQLD2 posts
  QLD, Townsville

I was absolutely amazed at the results! Right from the first phone call to the demo there was pofessional service, through the measuring, quote, deposit and fitting my new rental in, was just fantastic. Both Garry and Joshua desplayed product knowledge, fantasic customer service and a few days the job was complete and made me grateful I had chosen… Read more ·  1

them to do the job! Thanks guys you are credit to the business! I certainly would highly recommend Electrodry's to any business or private home!

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SANDY
SANDYQLD2 posts
  QLD, Sunshine Coast

My cream lounge room rug was grubby looking so I booked a rug wash with Electrodry. The young man Ben who came to collect the rug impressed me straight away with his beautiful smile and he further impressed with his Customer Service which was 100%. He is a credit to the Company. When the rug was returned I was so thrilled as it looked brand new again - was sooo happy!!! I will attach a photo and would recomment this Company to all!!!!! Show details ·  1

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Sandy B.
Sandy B.2 posts
  QLD, Townsville

Extremely happy with the results. Gary did a top job, leaving my carpets like new again. I love that they are dry so quickly too. Show details ·  1

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Kathy Kleidon
Kathy Kleidon
  Verified QLD, Brisbane

Kai came out from Electrodry as we had some marks on the white carpet - turnout to be coloured putty/ silicon - Kai did an amazing job - he was very professional and had it done in no time. Show details ·  1

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Pam
PamNSW2 posts
  Verified NSW, Newcastle

Highly recommend Electrodry my floor tiles were very dull and no matter how many times I’ve mopped them they still looked the same but what an awesome job electrodry done my floors are so shiny and look brand new my friends asked me what I clean my floors with lol Show details ·  1

Find out how Electrodry compares to other Carpet Cleaning Services

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Kim h
Kim h2 posts
  QLD, Brisbane

Electrodry were incredible from beginning to end If you are in the Brisbane region and need your floorboards refreshed, you must ask for Matt V What a wonderful person and consummate professional! I truly couldn’t recommend him more highly - he transformed our home! Show details ·  1

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Peter
PeterWA
  Verified WA, Perth

Very happy with the service. Did a fantastic job. Ok Show details ·  1

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Karen
KarenQLD2 posts
  QLD, Toowoomba

The cleaner was on time, polite and absolutely professional + friendly. Did fantastic work!! Show details ·  1

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Katheryn R.
Katheryn R.VIC3 posts
  QLD

Very impressed - Kai was easy to deal with, knew his stuff, explained everything clearly. The test spot came up like brand new. Will definitely get them back for a full clean. Show details ·  1

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Belinda
Belinda2 posts
  NSW

I used James who was super friendly and had a wealth of knowledge when it came to cleaning our family couch. The results are also EXCELLENT and I will be using time and time again. Highly recommend for all family and friends! Show details ·  1

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Tracey
Tracey
  NSW

James and Ben did an amazing job on our Matt Blatt sofa. Honestly I thought it was ready to be replaced, but not now! I’m especially grateful for their hard work and effort - between my Labrador and teenage son and his sweaty mates it was filthy and they kept cleaning until it was done! Thank you both! Show details ·  1

Latest follow-ups

johna276
johna276NSW2 posts
  Verified NSW

I have used Electrodry to clean my carpets since they were laid several years ago. I have had them cleaned about every 12 months, and despite them being a light beige colour, they look as good today as when they were laid. This has even included a red wine spill. I will contiue to have my carpets done by them for years to come. Show details

 Follow-up  · In response to questions since my review, I moved all the light furniture and cleaning was done quite readily around and under the heavier pieces. Drying time was not recorded by me, but I was able to walk on the carpet within the hour. I considered the price to be very reasonable, but that will always be a matter for each household. My stairs always show signs of use but the cleaning included them and they look quite spiffy.

Lester Dunn
Lester DunnNSW
  Verified NSW, Grafton

My recent experience with Electrodry was amazingly successful... Booking arrangement was most detailed and carried out perfectly and on time... The courteous Representative Glen, did a superb job of cleaning my carpets and easy chair with no fuss… Read more

and reasonable cost...I was most impressed with the work done and am happy to highly recommend Electrodry to anyone in future...

 Follow-up  · Troublesome stains completely removed. Absolutely top job.. I didn't notice any dampness..

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Warwick
Warwick5 posts
  Verified NSW, Newcastle

I paid over $1,700 for nothing Booked for carpet clean and wooden floor refinishing I found them easy to deal with on the phone but that is were service stoped Carpet do not look not much better than before they started. Stain marks still there. … Read more

The wooden floors. They sent me great photos of the wooden floor all shiny but when I got home to look at the floors they did not look match what they sent. I have put up photos of poor refurbished marks still there

 Follow-up  · Small stains still the same after the job done They were there for about 4 hrs I am still in the process for a fix

Find out how Electrodry compares to other Carpet Cleaning Services

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Positive reviews

Donna
Donna VIC4 posts
  Verified VIC, Ballarat

Always get great service from the Electrodry team. Just had my white sofa cleaned and refreshed and it looks as good as new. Very friendly and helpful service. Excellent.

SBek
SBek
  Verified VIC, Melbourne

Such an honest and genuine company - they told us we actually didn't need a particular service that we were perfectly willing to pay for. That doesn't happen often, does it!? Recommend these guys wholeheartedly

Robyn
RobynVIC2 posts
  Verified VIC, Melbourne

Very happy with the Electrodry service. Good customer communication. The serviceman arrived on time, and carried out the clean as agreed. He managed to remove a questionable stain on our carpet and it has come up like new. Price was reasonable, and I wouldn't hesitate to use them again. Show details

Negative reviews

timtaylor8909
timtaylor89092 posts
  Verified NSW, Albury

Advertises split system deep clean which removes mould for $199. But then they arrive and nope, to remove mould is a $50 upcharge, which pays for a few sprays from their anti-mould spray. The 'deep clean' took less than 15 mins, there's still plenty of gunk on the barrel. An actual deep clean, which is a necessity, involves taking the whole unit… Read more

apart, which I've had done previously for less money than this 15 min basic clean. The mould hasn't been removed, I still get symptoms whenever I run the split system so I still can't use it, because of course it hasn't, it's not even possible without taking the whole thing apart. The guy left dirt tracks all across my main room and I ended up spending more time and effort cleaning that than he did 'cleaning' my split system, and I paid $250 for that privilege.

Brian
BrianQLD
  Verified QLD, Brisbane

I booked Electrodry Brisbane to do two jobs at my house in late June 2026. The first was a deep clean on the tiles areas. The second was to deep clean the timber laminate floor areas. The sales rep who came out was on time and pleasant. I was happy with the quote and told him I wanted to proceed. He advised me the booking team would contact me… Read more

within a couple of hours. That turned out to be 48 hours. I should have pinged there was an issue when the sales rep, the quote and the booking team all continually referred to the timber laminate as vinyl planks. I corrected the sales rep and the booking team that I had timber laminate not vinyl planks. Thankfully they were able to accommodate my 10 day timeframe but it would be split over two days, first the laminate flooring followed by the tiles two days later. The first day the operator contacted me to advise he was running thirty minutes late. Upon arrival I confirmed with the operator that he was there for the laminate floors. He said no, he was doing the tiles. That was an issue for me swapping the days however a work around was sorted. Work was completed satisfactorily. Two days later the same operator turned up and told me he was booked again to do the tiles. Thankfully he sorted that at the office and he came to clean the vinyl planks. I reminded him these were timber laminate not vinyl. Turns out he was not qualified to work on those. Another call to the office and the job was postponed however payment was then demanded for the completed tiles from two days prior. Later that day I was contacted by the booking team and rescheduled for one week later. You would think that would be the end of the issues however two days before the final scheduled appointment I learned that Electrodry did not have my job scheduled for completion. I tried to cancel however there was nothing in the system to cancel. A manager later called me to sort the issue and offered to try and reschedule the days appointments in order to satisfy my booking. I declined and stated I had no faith in their coordination systems and would not use them again. I was satisfied with the cleaning but the coordination and booking processes fall way short of expectations.

Darryn Dickson
Darryn DicksonQLD3 posts
  QLD, Brisbane

What happened afterwards was even more disappointing. After I posted a negative review about my experience, the owner of Electrodry contacted me directly, apologised, and offered a full refund if I agreed to remove the review. Relying on that promise, I expected the matter to be resolved fairly. The combination of property damage, lack of… Read more

transparency regarding the risks involved has left me feeling completely let down. I have been left to cover the repair costs myself ( 7 K ) to have my property re-painted.

Based on my experience, I cannot recommend this company. Prospective customers should proceed with extreme caution and ensure they fully understand all potential risks before agreeing to any mould treatment work.

Buyer beware.

Recent reviews

Simon Ashley
Simon AshleyQLD
  Verified QLD, Brisbane

Awesome customer service and a great outcome. Booking was easy, everyone I dealt with were friendly and helpful. The work was done earlier than originally booked and the outcome was even better than I expected. Highly recommended Show details

Rose K.
Rose K.QLD2 posts
  QLD, Townsville

Absolutely amazing work cleaning our rugs. Our technician was very thorough and helpful. We will be using them each year and recommending them to our friends and family. Show details

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