Etihad Airways
Verified630 reviews
Hey hello Etihad, I'm Ethan I recently used one of your flights for my vacation,and it was so unfortunate that it didn't meet the expectations I was used and unfortunately I lost my bag on it but I'm following up . Show details
Terrible customer service. Agents give contradictory information every time I call, no one takes responsibility, no clear information given, lack of transparency. Upon ringing on the day they informed me their deadline for investigation was, I am being told that their investigation will need "some more day" and that whoever I spoke to before game… Read more
me wrong date. "Some more days" in not a professional or serious answer when thousands have been lost due to the airlines mistake.
- +4
I recently (May 21, 2026) traveled with Etihad Airways and experienced what can only be described as a catastrophic operational failure, corporate deceit, and a complete lack of human dignity. It started with a minor 1-hour and 14-minute delay on my initial flight from Tokyo (NRT). Before takeoff, I explicitly asked Etihad staff if I would miss my… Read more
connection. They looked me in the eye and lied, saying: "No need to worry, the system knows, they are prepared, and you have plenty of time." The delay didn't change, yet upon landing in Abu Dhabi (AUH), instead of rushing connecting passengers to the departing gates (as any reputable airline does), Etihad staff systematically intercepted and blocked us from reaching the Athens gate, forcing us to miss the flight, despite there being enough time! After hours of waiting in chaotic lines, Etihad first tried to force me to wait 1.5 days for their next flight. When I refused, they rerouted me through Cairo via EgyptAir, claiming no other options existed—despite online availability on much better airlines. This resulted in a grueling 12-hour arrival delay in Athens, a missed working day, and a sleepless night. The environment Etihad created was so volatile and stressful that exhausted passengers ended up in a violent altercation. The local police and military had to intervene, violently arresting passengers. Anyone who dared to take photos of this chaos was immediately arrested on the spot. But the worst part was the physical detention conditions. Instead of providing hotel accommodation or lounge access, Etihad staff lied, calling it a "lounge," and forced me into a degraded, unsanitary, and unsafe customer holding area called the "Guest Service Centre." The conditions were shocking for a self-proclaimed 5-star airline: the room was filthy, filled with garbage, emitted a foul odor, and featured heavy metallic doors like a storage unit or a jail. Exhausted passengers were sleeping bare-footed on the dirty floor and stained couches. I felt like cattle being stored in a warehouse. To top off this multi-layered disaster, my luggage was lost during this rerouting and took 3 days to be recovered, forcing me to return to the airport myself to claim it. When I contacted Etihad Guest Relations, they sent a cold, robotic response dodging all liability, blaming "air traffic," and washing their hands by telling me to contact EgyptAir. Etihad’s premium image is a complete, fraudulent illusion. The moment something goes wrong, they treat paying passengers with absolute contempt and zero respect. I am sharing my story alongside photographic evidence of the AUH holding cell to warn the traveling public: do not trust Etihad with your money, your safety, or your dignity. For me, the choice is clear: Etihad: NEVER AGAIN.
Case Reference: 2605255879091
Reviews with attachments
Damaged suitcase – I was travelling from JFK to Lhe so at my final destination when I collected my suitcase I was really shocked after watching my suitcase which was completely destroyed and they put my stuff in plastic bag and sealed with Etihad Airways tag n also I had missed some stuff from inside I was very disappointed after watching this so I would never recommend this airline. Show details
Extremely unprofessional staff and unreliable airline. Original layover was 2 hours in Abu Dhabi and they changed it to 8 hours. No compensation nothing Show details
My parents wanted to change their flight to a few weeks earlier. I went on the Etihad website, and everything went smoothly — I could easily arrange it myself. I found a flight, and that’s the one we agreed to book. The price difference was about €450 in total — that’s after subtracting the value of the original tickets, adding the fare difference… Read more
and the rebooking fees. So for two people, the total came to around €450 or slightly less.
When I went to continue to the payment page, I noticed that my mother’s surname had one extra letter by accident. Before paying, I decided to contact Etihad through chat, and they were able to fix it for me right away. That part went smoothly.
After that, I tried again to rebook the flight — and that’s where the problems started. The website kept giving error messages saying I had to contact support or try again later. I waited and tried again several times, but it just didn’t work. I also chatted with Etihad, but that was difficult because the chat system somehow stopped letting me connect with an agent.
I waited until the next day, thinking maybe it was just busy. I had already cleared my cache and browsing history, as they later told me to do, but nothing worked.
The next day, I tried again — still the same error. I even tried on other browsers, on my phone, on a laptop, and on another laptop — always the same error message.
Now, 24 hours later, I finally managed to speak to a live agent again. I got through by asking different questions in the chat. The agent was able to find the same flight I had tried to rebook earlier. But now, suddenly, it wasn’t €450 anymore — the rebooking cost had jumped to €1100.
That was strange, because they’re supposed to subtract the value of the original ticket from the new one. The agent said, “Yes, but it’s still €1100.” That would mean the new tickets would have to cost around €1700 in total, which didn’t make sense.
I quickly checked on Skyscanner and found the exact same Etihad flight for €1000 total for two people — not €1100. I pointed that out, but the agent just said, “I don’t know either. This is the price difference I can offer you.” I said that was strange, because the ticket became 2.2 times more expensive in only 24 hours. She kept repeating that there was nothing she could do. Its weird that she also said that the price was adjusted with our old tickets while a new ticket is even cheaper than the adjusted price.
I am really, really disappointed in Etihad, and I honestly wouldn’t recommend anyone go through this process. You get taken advantage of right in front of your eyes. how is this even allowed.
I personally fly a lot with my family and will never ever fly with Ethiad ever again
I don't usually take the time to write reviews, but this behavior deserves my time and writing skills. First, our flight was postponed by 24 hours about a week before our vacation, which meant we had to book a new hotel, new transfers to the airport, etc. We were offered the choice of either taking the flight or canceling it. Since we had no… Read more
other choice, we had to accept the new flight. At the same time, we were told to document the additional costs we incurred and then contact customer service. Spoiler alert: It didn't help us, because the explanation was, well, you accepted the flight, so there's nothing to compensate.
So far, so good. So we flew back home and lo and behold: two of our suitcases were badly damaged (see pictures). We went straight to the counter to get official confirmation of the damage.
We got confirmation of the damage and at that point had no idea how long it would take to resolve the issue.
We were required to obtain an evaluation from a luggage manufacturer stating that the suitcase could be repaired or was irreparable. We drove to a luggage manufacturer and obtained an evaluation for €25.
We weren't surprised to learn that the suitcase couldn't be repaired because the damage was too extensive. We submitted the claim and after a few days received a message saying that we would either receive $50 by bank transfer as compensation or $75 store credit, as we hadn't uploaded a proof of purchase for the suitcase. Quick side note: The airline only allows (as far as I remember) 4 uploads on the platform, which makes it extremely difficult to upload all the evidence for the claim at once. A full refund would only be possible if we uploaded the original receipt. We bought the suitcase at a small outlet on our 2024 trip to Japan and had to search for the proof of purchase for hours in old documents. We were very happy when we found the proof of purchase (29,000 yen / about 169€) and uploaded it and the evaluation again. We rejected the offer. It didn't take long for the next email to arrive, again requesting the purchase receipt and offering us $50. We thought to ourselves: Maybe they didn't see the purchase receipt in the uploads. So we called and worked with customer service on the phone to ensure that the responsible employee received the documents.
Now everything was done, now we would definitely get our money back, but unfortunately we were wrong, because the next email arrived a few days later.
The proof of purchase had to be “itemized” and only then could full compensation be paid out. So we spoke to customer service again and made it clear that we had already uploaded the proof of purchase.
It felt like Groundhog Day, because a few days later another email from our case handler followed: The purchase receipt must be “itemized” for full compensation, and this is the final compensation offer of $50 or $75 store credit. When we read this, we fully understood what was happening: the purchase receipt we had received, the only one we still had from our trip in 2024, the only one we had ever received and had struggled to find, was not enough for our case handler. It is not “itemized” enough for him: the purchase price, the name of the suitcase company, the date, the time, the name and address of the store in Shibuya, the change money we got back. None of that is enough for him. Maybe he wants us to go back to Shibuya and get a new one? He wants it to be even more “itemized,” and this is his final offer, which is ‘fair’ and “final.”
So we're supposed to be satisfied with $50 or $75 store credit or just accept that our suitcase was destroyed.
We quickly realized that this was indeed his “final offer” because when we followed his link with the request to make a decision, we noticed that the option to reject his offer had disappeared. So we had to either accept his offer or tacitly accept that they had destroyed our suitcase. A fact that we will not accept.
I had actually thought that Ethihad Airways was a premium airline, I was looking forward to flying with them, I told family and friends that I would fly with them again despite the issue with the delayed flight, but the situation with the suitcase and the associated headaches, time, and frustration showed me that this is anything but a premium airline. If a multimillion-dollar airline can't even bring itself to compensate €169 for a mid-range suitcase that was broken due to the negligent handling of its ground staff, then the only thing premium about this airline is its cruelty and lack of empathy. I warn you of flying with this airline. I will not recommend this airline to anyone who wants their suitcases to arrive in perfect condition.
TLDR: Ethiad Airways damaged my suitcase and, after countless uploads, keeps asking for “proof” and is only offering me $50 in compensation. After three offers, I was no longer able to reject the offer, which is why I am writing this review.
Latest follow-ups
Extremely Disappointed – Never Flying Etihad Again We recently purchased two Business Class tickets with Etihad Airways, expecting a premium travel experience. Unfortunately, our experience was the complete opposite – stressful, humiliating, and… Read more
far below what any business class passenger should endure. At Istanbul Airport, the ground staff harassed us over our luggage weight, insisting we pre-pack our bags down to 32 kg, even though our tickets clearly stated a 35 kg allowance. When we tried to clarify, we were met with aggressive and dismissive behavior. To make matters worse, we were denied access to the Business Class Lounge, even though we had fully paid business class fares. When we raised this at Abu Dhabi airport, the Etihad business manager was shockingly rude, completely uninterested in hearing our side of the story and simply trying to get rid of us as quickly as possible. This experience was beyond unacceptable. Etihad’s treatment of premium customers was unprofessional and demeaning. For a so-called 5-star airline, this was a zero-star experience.
Follow-up · I never get refunded ,and other lounges were available but we had to pay extra money like we didn't had business class ticket.We had to pay extra hotel to just rest from our journey.
1.1 average review for this airline seems high. My latest encounter with this delightful airline….no one contacts you re complaint. They give you a case number and then fob you off, saying deal with your travel agent. My travel agent of 31 years was… Read more
disconnected, and lied to by Etihad. I paid extra for leg room for the emergency exit seats. For one leg from Amsterdam to Abu Dhabi I was i was put in a regular seat, when I paid extra. The staff at Etihad told her we had leg room seats, I have proof of a ticket we did not, and I want a refund. I showed credit card details, and now the reason for stalling is, you need to be 40 to sit in an emergency seat. Outright lie. Yes I am telling you this is the worst of the worst of all airlines. Maybe Aeroflot could have tied. They are lying theough their teeth stating falsehoods. There is an age limit for those seats as to how young you can be and if you are 60 they ask you if you have any medical issues to prevent you from assisting passengers. Stay away from this airline like the plague
Follow-up · They hung up on my travel agent, who was trying to sort this out. They never replied to any of my emails. They never refunded me my money. If I could say negative stars I would. It’s worth going on another airline. Their response we was what you would expect, if you read their reviews.its amazing they can’t read them and try at least, to improve.
Positive reviews
Happy Customer – Despite all the bad reviews about Etihad Airways! I had to cancel my flight 2 hours before flying due to technicalities, the customer service representative was very very helpful with my enquiry and super patient. I requested to cancel all flights and received full refunds within 4 business days. I am extremely happy with how they handled my enquiry.
Happy – Very happy all around. The seats give great legroom even for a 6 foot tall person. Food and service very good. Lovely & helpful staff. Everything on time, even arrived earlier than scheduled. Will use this airline again. Show details
Enjoyed it – Seats were comfortable, food was fine, plenty of good movies to watch on their in flight entainment system, toilet facilities were always clean and the overall service was excellent. They also happily allowed me to switch seats and only requested I return to my original designated seat at the time of landing. Having had my luggage lost twice in… Read more
the past by other airlines, it's always a bonus to me now when an airline can successfuly deliver my luggage to its destination to make my holiday travels hastle free.
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Negative reviews
Extremely disappointing experience with Etihad Airways. I had a valid ticket and passport for my flight from Melbourne to Abu Dhabi, but I was refused boarding and was not issued a boarding pass. I was left without a clear explanation or a proper solution at the airport, despite having everything prepared for travel. Being denied a flight you have… Read more
paid for is stressful enough, but the lack of clear communication and support made the situation far worse. I expected much better customer service and assistance from an airline like Etihad. Very frustrating and disappointing experience.
I booked return flights through Booking.com nine months before my trip. During that time, there were numerous minor schedule changes of 5–10 minutes to departure and arrival times, which were not a major concern. However, one month before departure, Etihad changed my return flight to 24 hours later than originally booked. As a result, I had to pay… Read more
for an extra night's accommodation that I neither wanted nor needed, all due to a "schedule change."
I arrived at the airport three hours before my outbound flight, only to be informed that the airline had cancelled part of my itinerary. No explanation was provided. I then spent the next three hours trying to resolve the issue with both Booking.com and Etihad. Seats were clearly available on the flight I was supposed to be travelling on, but Booking.com said they could not assist because the departure was within 24 hours, while Etihad claimed they could not help because the booking had been made through a third-party agent.
Eventually, Etihad managed to place me on a flight the following day. This resulted in the loss of a day of sightseeing and a non-refundable night's accommodation.
While I was overseas, Etihad moved my return flight to a date three days later than originally booked. This also disrupted my connecting flights. After contacting Booking.com, they managed to secure me a return flight on my original travel date, although it departed 12 hours earlier.
Unfortunately, this meant my connecting flight to the departure airport would no longer arrive in time. Changing that flight would have cost approximately €300, so I ended up purchasing a new ticket, which was slightly cheaper.
Despite Booking.com confirming my revised return flight, Etihad subsequently cancelled it without notifying me. I only discovered this when attempting to check in the day before departure.
Etihad confirmed that they had cancelled the flight and stated that they had "blocked out" Booking.com, but refused to reinstate my booking because it had been made through Booking.com. Meanwhile, Booking.com said they could only "escalate" the matter.
What followed was 24 hours of buck-passing, blame-shifting, misinformation and zero help with neither company taking responsibility or providing meaningful assistance.
Etihad acknowledges that it cancelled my flight and knew that I was actively trying to travel, including being at the airport and repeatedly seeking assistance. Despite this, they claimed there were no available flights for at least five days. They have nevertheless classified me as a "no-show" and have refused both a refund and compensation for the replacement ticket I was forced to purchase at the airport in order to get home.
This was an extremely stressful and expensive experience. Both Etihad and Booking.com failed to provide adequate customer service, and I would strongly caution others before booking through either company.
Drip pricing isn't exactly new but Etihad have taken it to new levels on the airline's site. Even middle row seats costing $50 per flight just for the privilege of booking; and you pay for every five kgs of luggage you intend to take starting from 0kg. Disgraceful. By the end of the booking process (Melbourne to Germany return) we were charged… Read more
nearly $800 extra (per person) for a stockstandard economy flight. Rip-off merchants. We decided to book elsewhere, which, in total, was cheaper
Recent reviews
I booked and paid for a one-way flight from Barcelona to Sydney departing on 18 July at 10:30pm. Several weeks later, the airline advised that my flight had been changed and asked me to accept the revised itinerary. Like many travellers, I assumed this was a routine schedule adjustment of a few hours and accepted the change. Only afterwards did… Read more
I realise that the flight had not been moved slightly on the same day. It had been rescheduled to depart the following morning at 10:45am, effectively changing my travel date and requiring an overnight stay in Barcelona.
The original communication advised that passengers affected by the schedule change could choose a refund. However, when I contacted customer service and explained the situation, I was told that because I had accepted the revised itinerary and held a Value fare, I was no longer entitled to any refund whatsoever.
I find this extremely disappointing. The airline made a significant change to the service I originally purchased. The revised flight creates additional accommodation costs and travel complications, yet the airline is refusing to honour the refund option that was offered when the change was made.
Consumers should be aware that accepting a schedule change without scrutinising every detail may result in losing access to options that were initially offered, even where the airline has substantially altered the original itinerary.
My experience with Etihad Airways has been extremely frustrating and stressful, especially due to their poor customer service and faulty online system. Our flight was cancelled, and we immediately tried to contact customer service. However, we received no response for hours. Their AI chat system simply redirected us to their website instead of… Read more
providing real assistance.
When we attempted to use their online option, we encountered a serious system glitch. While entering the departure date, the system automatically completed the booking incorrectly. We tried multiple browsers, but their feedback/complaint page also produced errors. We even took screenshots showing different behaviour across browsers.
Despite clearly explaining this issue, Etihad refused to help and insisted that we must “prove” the website problem. I am not sure what more a customer is expected to do beyond providing screenshots and detailed explanations.
Because of this situation—and since our holiday was already booked—we were forced to purchase a new return ticket at our own expense.
What is even more concerning is that:
There is no proper contact method in Australia They claim even authorities like NSW Fair Trading must contact them via their chat system Their chat system takes hours and does not resolve issues They shift responsibility to the customer instead of addressing clear system problems
This creates a situation where customers are effectively left without support or a fair way to escalate complaints.
Overall:
Flight cancellation with no timely support Faulty and unreliable online booking system Refusal to acknowledge or investigate technical issues No proper complaint handling process Significant financial loss for the customer
I strongly warn others, especially Australians, to be extremely careful when booking with this airline. If anything goes wrong, you may be left with no help and no accountability.
I will not be using Etihad again.
Beware, Etihad now uses charter flights! Between Abu Dhabi and Lisbon, Etihad now uses a charter company, Hi Fly. A couple of weeks before our flight, we received an email informing us of this change. After checking, it appears that Hi Fly is not an airline but a charter company. The aircraft was an old A330, the crew was Portuguese. Basically,… Read more
what you get is the level of a low cost airline for the price of Etihad. Old seats, almost non existent IFE: the large screen above your feet doesn't work, nor does the remote control (even for the lights). You need to use your own tablet and earset, scan a QR code hidden on the armrest, and get access to a list of maybe 10 movies, none of them worth watching. The crew was unprofessional and noisy (they all gathered in the front pantry to chat loudly, even with ear plugs I couldn't sleep). I complained to Etihad who couldn't care less. I had to press them to reply to me, which they finally did. Their position is that Hi Fly is their "trusted partner" and that I have no reason to complain. So, know it, between LIS and AUH, you will pay for Etihad and fly Low Cost. Of course, they play on the lack of alternative when you fly to the Far East from Lisbon. We will never fly Etihad again.
Etihad was extremely unhelpful during the Iran war disruption. Wait times were long, which I can understand, but the airline kept directing customers to its website, even though the website had little real ability to make meaningful changes. The only practical option available was to cancel. The bigger problem is that Etihad takes weeks to refund… Read more
points after a cancellation. Not minutes, not hours, not even days, but weeks. That meant I couldn’t rebook onto a new flight when I needed to, because my points were effectively locked up the whole time. Most other airlines return points instantly, or at least fast enough that you can actually make new plans. Etihad doesn’t.
I called to try to fix it and simply apply the same points to a later flight, but because the booking had been cancelled, they said they couldn’t help. So the result was that both the points and money were tied up for weeks, making it far harder to deal with an already stressful situation.
Etihad is probably fine if nothing goes wrong and you never need to change anything. But if you need flexibility, or if there is disruption, good luck. The process is slow, unclear, and not customer-focused.
Flight cancelled right before getting on the plane. No information about what to do next. I tried to write to them but there's barely any info on the site, the option they try to force you to use doens't work. I spend a lot of money to get back to home and still didn't receive any information from etihad. Avoid at all times. Show details
I called a year or two ago to get my refund and I was told that I should wait a bit until Etihad can fly to Australia. I never got my refund. I called again, I have not been refunded because apparently my ticket booking was too far out they no longer have details on my booking. Qantas flawlessly refunded me for the Qantas leg of the same journey. I want my money.
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I am extremely disappointed with my recent experience. I booked a last-minute flight at a very high fare to attend a funeral, and the subsequent 3 day baggage delay significantly compounded the financial and personal impact of the trip. There was no proactive communication regarding my luggage, reimbursement for essential expenses was denied, and… Read more
my brand-new suitcase was returned in a damaged condition. At the end I was not even offered a basic apology. Do not recommend flying with them (flight itself was also a disorganised mess).
I've flown with countless airlines including the budget ones like Ryanair or easyjet but this one has really topped it with the absolute worst customer service available. They didn't let me board a flight because "I didn't have a visa". Turns out I didn't even need a visa for the country the flight was going to. I had to literally pay a second… Read more
flight and then they told me I can't take the return flight previously booked together with the first "missed" flight because I haven't taken that one. Then they passed me forth and back between different customer support agents, "escalations" and random "airline policy" messages. Lastly, in the flight I ended up taking the food was bad even though I usually like airline food, the seats uncomfortable and the staff semi.
Worst company we’ve ever flown with. In 2026, we’ve taken 25 flights, and Etihad has been by far the worst. Their customer service was absolutely awful. Because of a delay on the first flight, we missed our connection, and they were no help at all. We would have lost two days of our vacation if we hadn’t found an alternative flight ourselves,… Read more
which had a 7-hour waiting period and an additional flight stop.
On our way back, it was the same story. They announced a 4-hour delay, which meant we would miss our connecting flight again, and they offered no solution. We had to find another flight on our own and wait 7 hours in Abu Dhabi.
We filed a complaint and never heard back. This ruined the beginning of our honeymoon. ETIHAD - never again.
Extremely disappointing and degrading experience with Etihad Airways I am an Etihad Guest Silver member and have been loyal to Etihad Airways for more than 4 years, regularly choosing this airline for international travel. Unfortunately, my recent flight from Abu Dhabi to Russia left me deeply disappointed and shocked by how drastically Etihad’s… Read more
standards have fallen.
The flight was operated on an Airbus A320, a narrow-body aircraft that is physically unsuitable for such a long international route. Spending many hours in such a small cabin was extremely uncomfortable: loud engine noise during take-off, poor sound insulation, inadequate ventilation, and constant stuffiness throughout the flight. Several passengers openly complained about the air conditioning and overall cabin comfort.
Flying such a long distance in a small aircraft for the same price as a full-service long-haul airline is not just uncomfortable — it feels humiliating. The situation was made even worse by the extremely poor and limited catering. Many passengers around me refused the food entirely and consumed only water and wine. One passenger even complained directly to the cabin crew in English about the quality of the meal.
Due to the heat and lack of proper ventilation, water was repeatedly distributed in small plastic cups instead of bottles, which further emphasized the level of cost-cutting and downgrade. This is not what anyone expects from a carrier that markets itself as a premium airline.
Another shocking detail: after take-off, the cabin lights were never properly turned on. The entire flight was conducted almost in complete darkness. Even during meal service, only minimal night lighting under the panels was used, and later all lights were switched off completely. It felt like flying “in a tank” rather than on a long-haul international route.
During boarding, cabin crew attempted to collect hand luggage from passengers, including small cabin-size suitcases, claiming there was not enough overhead space. This caused visible tension and frustration. Only after collective objections from passengers were people allowed to keep their cabin bags.
Both in Abu Dhabi and upon arrival, boarding and disembarkation were carried out via buses to a remote stand, followed by climbing aircraft stairs on the tarmac. Boarding was done in two separate bus loads. Travelling with multiple bags, this was physically exhausting and completely unexpected from Etihad Airways and a major international hub.
What is most disappointing is that for the same money, passengers can easily choose Emirates or Aeroflot, where the aircraft, catering, comfort, and overall service are dramatically better. Against these competitors, Etihad’s current “optimization” feels like a serious downgrade and an insult to loyal customers.
As a long-term loyal Etihad Guest Silver member, I find these changes deeply disrespectful and demoralizing. If this aircraft choice and service model are now standard, Etihad risks losing exactly the customers who supported the airline for years.
This flight was not just inconvenient — it was physically exhausting and emotionally discouraging. Sadly, unless Etihad reconsiders these decisions, I will think very carefully before choosing this airline again.
I had a recent very bad experience with Etihad. I will never fly with them again. Their Economy Basic fare does NOT include baggage and adding it even hours after booking you are charged as if it was excess luggage. I had a booking for the whole family and we would have been charged with over AUD$1000 for 3 standard suitcases. In the end the best… Read more
option was to just cancel the ticket, pay AUD$750 of cancellation fee, and rebook elsewhere. So AUD$750 lost and a couple of hours of stress in airline and travel agent chats for absolutely nothing! Also, beware that while on the Etihad web page you are asked if you want some other fare where you get a suitcase for AUD$50, going through Google Flights or many other travel agent web pages, you do not get these options! Even when going from Google Flights directly to the airline itself they do not give you these options. Once booked, no way to fix it. Extremely misleading and frustrating.
Flight from Athens to Abu Dhabi had vomit on my seatbelt when I got on the plane that then got over my clothes. The air crew gave me a wet wipe to clean it myself. No apology, no offer of a seat change. After take off, different air crew cleaned my seat for me and moved me after I complained there was still vomit on my seat. The response to my… Read more
complaint to the company simply stated that records show their air crew sanitised the seat for me. No acknowledgement of wrongdoing, or offer of compensation for having to buy supplies to shower in the airport so I didn't smell of vomit for my following 15 hour flight. The food is substandard and the seats ridiculously hard. No screens from Abu Dhabi to Greece. This was like flying a budget airline. This was my first time flying Etihad and will be my last. Stick with Qatar.
Customer service has been poor and rather dismissive. A long story of delayed connecting flights that resulted in Etihad demanding "no show fees" and then demanding many thousands of $ before flying us home. What choice do you have when you are thousands of miles from home. The word "blackmail" comes to mind. We decided to pay the fees, if only… Read more
to travel home and then seek re-imbursement from Etihad on the return.
Etihad have been less than helpful in resolving the matter. Largely - not our problem response despite the 'plane still being at the gate when we arrived.
Will I fly with Etihad again - absolutely not. Their customer service leaves much to be desired.
I wanted to book tickets for a family of 4. My credit card was rejected. It is a valid card with sufficient balance. The system adviced to use another card. I have only this one. I tried to contact customer support. I rang Melbourne and Sydney office numbers but both seemed to be out of service. I then tried online chat, but the AI was hopeless.… Read more
Then I tried the 1300 number, it sent me a Whatsapp link. I downloaded the software and installed it. I then tried again the 1300 number and opened the Whatsapp but this directed me again to the AI. I doubt the airline employes humans. I would not be suprised if the cabin crews are robots and the airplane flies on auto pilot.
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I'm so lost you still haven't told me anything