Best International Airlines

★☆☆☆☆ My experience with China Southern Airlines was extremely disappointing. On June 8, 2026, my flight CZ3585 from Shanghai to Guangzhou was… Read more

heavily delayed. Passengers were boarded around 8:30 PM as if departure was imminent, but the aircraft remained on the ground for a long time and eventually departed around 10:00 PM.

As a result, I missed my connection to Paris and was forced to stay overnight in Guangzhou. I finally arrived in France almost 24 hours later than planned.

What made this situation particularly painful is that June 9 was my birthday. I was supposed to arrive in Paris at 7:20 AM, where my family had prepared a surprise celebration for my return. Instead, I spent my birthday alone in Guangzhou waiting for a replacement flight.

I also lost a full working day because of this disruption.

Despite several exchanges with customer service explaining the impact of this situation, no goodwill gesture whatsoever was offered.

What disappointed me most was not the delay itself, but the complete lack of consideration shown afterwards.

This trip left me with one of the saddest birthdays I have ever experienced and unfortunately a very negative impression of China Southern Airlines.

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

Originally we were meant to fly the 787 and as i was travelling with a child and infant, i had booked and paid for the front row seats that had more… Read more

leg space and bassinet. However the plane was changed to an A320 without notifying us until 5 days out when i was told of a retime to an hour later and had noticed then we were changed to their A320. I was automatically given the row 28 ; i was happy with that as that has plenty of legroom. I was told 48 hours out that i had to change to row 23 as infants werent allowed in the exit row ; obviously this didnt have much leg room at all and there was no option for the bassinet (though at this point it the bassinet wasnt a high priority as our infant we found out didnt like the bassinet anyways). By this time rows 21 weren't available anymore. I had asked for an explaination and some sort of apology for this issue in any form but was met with the standard "too bad" spiel.

I have always given good feedback and encouraged people to fly RBA as an alternative to the airlines flying out of Australia due to the lower costs, professionalism of the ground staff and courtesy /friendliness of the air crew ; this experience has however changed my view of RBA for the worse.

its hard enough to convince people to fly a dry airline with little to do in Brunei as a stopover) and they forever are losing a customer to Singapore Airlines despite the longer flight time with them.

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I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

Worse airline I have come across. They changed one leg of my flight and when I requested that they change the second leg so my stopover is not 18… Read more

hours, they said the change I requested is not available. I could see the same flight available online. Singapore airlines are a bunch of liars.

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

The attendant at the gate was rude and made me pay more for my luggage claiming it over the weight limit. Show details

Bunch of thieves. Rude staff and irresponsible management. If I could I will give negative rating. Show details

Bad service asked my old parents to walk even they had wheelchair on there tickets not only that on top they asked them to sign declaration of indemnity very bad service Show details

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

The customer support of Cathay is lacking. I do appreciate it being 24/7 availability because I've had to call multiple times, speaking to multiple… Read more

representatives who all tell me different things. I wanted to re-route one of my flights. The first attendant I spoke to said it wasn't available. The second said it was possible but that I'd have to open a case up to receive a quote for changes - and subsequently hung up on me after saying he would open a case for me. The third popped the case through with incorrect details after I sat on call with him for an hour going through the different route options. Because the case was put through with incorrect details, it was declined so I had to call them back a FOURTH time to clarify the CORRECT details. There is also no email address for me to get this down in writing because apparently for some reason it's hard to understand I just want to change one leg of my trip. Not sure what the experience would be like on the flight but based on the customer service I have received, I wish I had never booked Cathay.

Change our seat allocation, after it was booked 9 months in advance, with seat allocation at time of booking . We booked this seat for valid medical… Read more

reasons, and comfort. We found the change to seating 5 weeks before the flight. We were never notified of it. Their dismissal of our appeal is discrimination and absolutely appalling. We fly international up to three times every year, this is the first time EVER, we have had our premium economy seats changed. I have proof of their dismissal of our appeal.

Exceptional staff and outstanding care. At 7 weeks pregnant, I arrived at Melbourne Airport to board my flight to Perth when I suddenly experienced… Read more

a fainting spell. From that moment on, every Qantas staff member I encountered went above and beyond to look after me.

One lovely staff member quickly found me a seat, another retrieved my checked baggage and organised a wheelchair, another rebooked me onto a later flight, and another personally accompanied me to my departure gate. On board, I was given the best available seat, invited to board first, and even offered a hot cup of tea.

Every single person I interacted with was kind, attentive, compassionate and incredibly professional. I felt genuinely cared for from start to finish during what could have been a very stressful experience.

Thank you to the wonderful Qantas team for your exceptional customer service and for making me feel so safe and supported. Your kindness meant more than you know.

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

Absolutely sh*t show from Jetstar. VH-VKI tail number l… I'm on JQ27 (1 August 2026). This flight was supposed to arrive in Sydney on 31 July but was… Read more

delayed due to engineering issues. The frustrating part is they apparently knew for over 24 hours that the aircraft wasn't in a condition to fly, yet failed to organise a replacement. Instead, they've got hundreds of passengers sitting in the lounge with no clear timeline, no transparency about what's actually happening, and no meaningful updates so people can make informed decisions. Engineering issues happen—safety should always come first. But poor planning, poor communication, and leaving paying customers in limbo is unacceptable. Jetstar's leadership seriously needs to take a hard look at how they're running operations, because this level of customer service is embarrassing. Resign and go try again

THE COME BACK Established in 1960 and a founding member of the Star Alliance, Thai Airways International grew to become a premier global carrier… Read more

famous for its signature service slogan, Smooth as Silk.

Despite its award-winning service, the airline has had a checkered history – coming close to being blacklisted in 2015 after it’s aviation safety rating was downgraded. Then mismanagement, political interference and claims of corruption together with the impact of Covid-19 saw the airline file for bankruptcy in 2020.

An aggressive restructure and recovery plan led to a dramatic turnaround and the successful return of full management control on 16 June 2025. Since then, the new Board have been working to improve the passenger experience and brand image.

Unlike other international airlines that promote diversity, the cabin crew are all Thai nationals. The crew are exceptionally friendly and responsive, but communication can be challenging for some passengers.

One of its biggest problems is the different aircraft types in its fleet including 4 variants of the A350-900. Each has different configuration and seats which makes for an inconsistent flying experience.

There are 33 Business Class seats on the A350-900 (35B) in a 1-2-1 reverse-herringbone configuration. Each has direct aisle access and converts into a fully flat bed with the single seats angled toward the windows. There is an extraordinary amount of storage space and while the entertainment screen is a reasonable size, it is hard to reach. The retractable bifold tray table below it is quite large, but can’t be moved away from the seat once it was set up.

Unlike other airlines, Thai Airways are yet to offer business class suits with doors, so privacy is limited. A blanket and single pillow was provided, but without a mattress cover don’t expect a comfortable surface when the seat is in the flat bed position.

The biggest improvement is with catering. Champaign is served in full size champaign glasses, the wine list is extensive, and the signature cocktails will knock your socks off. I was drawn to the luminous purple of their Legacy Reborn Cocktail that offers a new take on the traditional Gin & Tonic but with Emperor Lychee and Thai Lemongrass.

The food was exceptional and the best I’ve experienced in the last 12 months. It was beautifully presented and well portioned.

The contents of amenities bag was pretty ordinary with one standout exception – a prescription/sunglasses cleaning cloth. With this brilliant addition I could clean my glasses for the first time in 2 weeks.

As a finishing touch, the cabin manager spoke with every passenger before landing to thank them for flying with Thai.

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

My son travelled Lisbon–Doha–Sydney on booking O4OXA6 in July 2025 with an 18-hour layover in Doha. Under Qatar Airways' own published STPC policy,… Read more

passengers with layovers of 8–24 hours are entitled to complimentary accommodation. At 2:00 AM, Qatar Airways staff at Hamad International Airport refused his entitlement and directed him to pay 1,199 QAR ($516 AUD) to their affiliated Airport Hotel — leaving an 18-year-old alone with no alternative in the middle of the night. Significantly, Qatar Airways confirmed the 18-hour layover duration in their own written correspondence to us dated 16 July 2025 — yet still refused to honour the complimentary accommodation their policy clearly required. After 11 months of formal complaints, two internal reviews, and escalation through every available channel including American Express and the Qatar Civil Aviation Authority, Qatar Airways has refused all reimbursement. Their justification — that an earlier connection existed at the time of booking — does not change the fact that my son was physically on the ground in Doha for 18 hours with no flight available, as they themselves acknowledged in writing. Qatar Airways markets itself as the World's Best Airline. This is how they treat young passengers travelling alone.

I flew from LA to Sydney with Qantas and from Sydney to Bali with Garuda, with the same weight of luggage. I sat in business class with Garuda… Read more

Airlines, but they charge men$135 they said my luggage over weight. This is the most ridiculous excuse to make money. I don't recommend flying with Garuda Airlines. They are hunger of money. Even Indonesian people are complaint how Garuda charges for luggage

Very disappointing experience with Fiji Airways. The Fiji Airways website and mobile app did not allow me to complete online check-in. After… Read more

entering the requested passenger details, the window repeatedly closed and displayed an error message. I have completed online check-in with many other airlines without any difficulty, so it was frustrating to experience this problem only with Fiji Airways.

Because the online check-in and “Manage Booking” functions were not working, I could not purchase two additional baggage items at the cheaper online rate. I was therefore forced to check in at the airport and pay AUD $500 for two extra pieces of baggage. This could have been considerably cheaper if Fiji Airways’ online services had worked correctly.

What was even more concerning was that a Fiji Airways representative at the airport told me the airline was already aware that passengers were experiencing online check-in problems. If this is a known issue, why has it not been fixed, and why should passengers pay higher airport charges because of a technical problem that is outside their control?

Fiji Airways advertises attractive airfares, but experiences like this make customers question whether they are being treated fairly. In my experience, the failure of the airline’s online systems resulted in a significant and avoidable extra cost.

I hope Fiji Airways investigates this issue, refunds the difference between the online baggage price and the AUD $500 airport charge, and ensures that other passengers are not financially disadvantaged by the same problem.

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

I just had a return trips to France and it was very good food was lovely and the airline depart and arrive right on times in both flight out and of Australia. Show details

One of the worst airline experiences I have ever had with SriLankan Airlines. My husband specifically paid extra for extra legroom seats because I… Read more

was unwell and suffer from swollen feet during long flights. Despite paying for these seats in advance, the airline changed the aircraft and reassigned our seats to other passengers without any refund or proper explanation.

What made the experience even worse was the treatment from one of the cabin crew members, [Name Removed], who was extremely rude and dismissive throughout the flight. I was in visible discomfort due to severe swelling in my feet and politely requested to temporarily use a row of empty seats nearby until the crew needed them. Instead of showing basic compassion, she repeatedly refused and spoke rudely, even rolling her eyes when I asked for vegetarian food after being served the wrong meal.

On multiple occasions, my call button was simply switched off without even asking what I needed. I was ignored, not properly served dinner, and treated with complete lack of empathy despite clearly struggling physically during the flight.

Taking away paid seats is already unacceptable, but combining that with such poor customer service made this journey stressful and humiliating. I expected far better professionalism and care from an international airline.

I will not be choosing SriLankan Airlines again unless this issue is properly addressed.

The airline staff had been great to deal with had a trip to Greece the modified without extra charges even though they could off ,but understanding… Read more

the situation in middle East they modified my fare free. I will book my flights again with them in the future.thanks

Hey hello,I had booked a flight for me and my 2 friends,but un fortunately the flights were cancelled and it would be really good if we get the refund kindly. Show details

I booked and paid for an airfare LAX - LDN. No booking confirmation was received so I rang Virgin to enquire why I did not receive the booking… Read more

confirmation. Virgin had no record of my booking and so I sent an extract from my Bank Account to confirm my booking. Virgin said that despite this, they have no record of the booking. I needed to take the flight and so Virgin said I had to pay again and seek a refund afterwards. The flight was on March 7 and I then claimed my refund. To date I have not received my refund and have even engaged my Bank to assist. My Bank has been in touch with Virgin but still no refund. It is coming up to 2 months now and I am now worried. My advice is to get a booking confirmation from Virgin Atlantic once you have made your payment. Even if you get a verbal confirmation it is better than no confirmation at all

NEVER, NEVER, NEVER again. I was looking forward to my hiking trip in Thailand. Until Air Asia did not just cancel my flight, but then thought I… Read more

should fly two days later, with 24 hours in Kuala lumpur between my segments, and NOBODY TO TALK TO. Bo.... what complete and utter garbage. I AM OVER THIS AI FARCE. Your AI does NOT understand my frustration, because they don't give a hoot about me or my life. And obviously nor does anyone at Air Asia. If there had at least been the option to log into the booking and make the changes myself, then I might have been able to bring the flight FORWARD. Why on earth would anyone want to arrive two day LATER than they originally booked. OVER IT.

Hey hello Etihad, I'm Ethan I recently used one of your flights for my vacation,and it was so unfortunate that it didn't meet the expectations I was used and unfortunately I lost my bag on it but I'm following up . Show details

Took a flight on 24 of July 2026 from Kuala Lumpur to Tashkent. With 4,5 hours delay keeping all of the passengers inside of the plane without… Read more

turning aircon on! Moreover the crew was keeping to lie during whole time that the aircon is on and it just time to cool down the cabin… After 2 hours of delay, after the passengers started to complain the crew offered the water to passengers.. The plane itself is completely outdated : monitors are not working, no cold water in the toilets, only hot, and the main thing- space between the chairs, it is extremely narrow, and this kind of plane is surely cannot be used for 8 hours flight !