FlyPelican

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an… Read more

extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

Great flight to sydney – This airline is a gem. Great flight and staff are the best Show details

Outstanding airline – I decided to fly from Newcastle to Canberra instead of driving. I chose this airline due to other airlines having issues of late being either delayed, cancelled or luggage going missing. Booking was easy online through FlyPelican website. Departure was on time. Small plane but oh so cute, seats comfy, flight smooth. Super friendly ground staff and… Read more

air crew, all round. The cost of my return ticket was very affordable. Not a single thing to complain about. I will definitely fly with this airline again. Oh and if there should ever be a competition on best looking airline pilots, FlyPelican will win, hands down!

Excellent customer service – I had a relative go into Ballina hospital unexpectedly and needed to visit urgently. I booked a trip from Newcastle to Ballina just an hour before the flight - I was a bit too optimistic and missed it. However, Laura in customer service made every effort to stop the plane for me but I was justa few minutes too late. She then went on to provide… Read more

great support in getting me re-booked on another flight.

If everyone at the company is as intelligent and understanding of how best to treat people when they're in a bad situation this company will go far. Being able to use Virgin points (another airline that hands down beats Qantas and OneWorld for customer service) is another bonus. If they keep this up and Laura is typical of Fly Pelican, they will go far.

Their flights were also less than half the price of tickets with the major airlines with turbofan aircraft, AND the pelican flights are about 1h direct, instead of 8h with a stop over in Syd or Brisbane like the major airlines.

FlyPelican will definitely be my first choice next time I need to fly regionally.

Refundable ticket protection scam – We booked 2 non-refundable return tickets WITH (third-party-provider Refundable.Me) "Refund protection" for a Newcastle-Ballina trip recently, however Ballina airport closed to all air traffic the day prior to departure due flooding. FlyPelican called us 2 hours prior to departure to advise of this, and that we could reschedule or accept a… Read more

credit valid for 6 months, neither of which are suitable due to their restricted route network, so we tried to claim a "flight disruption" refund from their third-party-provider's Ts & C's where "Flight Disruption - means cancellation or significant delay of flight(s) which You were unaware of before the date of the Booking, that prevents You from Attending Your Booking."

This was rejected by Refundable.Me on the grounds that we are entitled to a refund from FlyPelican. So we then tried to claim the refund from FlyPelican only to be told "I can confirm you have selected 'Refund Protect' when booking your flights. This is a third party, so you will need to claim a refund directly through them."

So FlyPelican have washed their hands of it as essentially, "Your refund protection is with a third-party, not us, go deal with them" and that third-party believes as FlyPelican is responsible for the inability to travel (not us) FlyPelican is responsible for the refund.

Next step is a chargeback on our Credit Card or an NCAT hearing...

Best service flying I have ever had – I have used FlyPelican a few times recently flying to Canberra and Sydney from Newcastle. The flights are always on time, the service is fantastic and the fares are very reasonable. I hope Newcastle gets behind this great new start up!