Best Domestic Airlines

★☆☆☆☆ My experience with China Southern Airlines was extremely disappointing. On June 8, 2026, my flight CZ3585 from Shanghai to Guangzhou was… Read more

heavily delayed. Passengers were boarded around 8:30 PM as if departure was imminent, but the aircraft remained on the ground for a long time and eventually departed around 10:00 PM.

As a result, I missed my connection to Paris and was forced to stay overnight in Guangzhou. I finally arrived in France almost 24 hours later than planned.

What made this situation particularly painful is that June 9 was my birthday. I was supposed to arrive in Paris at 7:20 AM, where my family had prepared a surprise celebration for my return. Instead, I spent my birthday alone in Guangzhou waiting for a replacement flight.

I also lost a full working day because of this disruption.

Despite several exchanges with customer service explaining the impact of this situation, no goodwill gesture whatsoever was offered.

What disappointed me most was not the delay itself, but the complete lack of consideration shown afterwards.

This trip left me with one of the saddest birthdays I have ever experienced and unfortunately a very negative impression of China Southern Airlines.

It would be nice to see a deal or residential fares for karratha residents to go to geraldton or broome ... our fares are so expensive to go kta to… Read more

per to next port eg geraldton I would use nexus if it wasnt so expensive 500 for 1 person karratha to geraldton

My sister's flight to Brisbane last year was cancelled last minute, no explanation. Today my daughter's flight back to Parkes from Sydney was… Read more

cancelled, no explanation again and was told that it was not the airlines responsibly to help find lodging. Now my daughter and her friend is stuck in Sydney with no safe haven. What sort of an operation are you running REX! I've heard so many horrifying stories about last minute cancellation. This is totally unacceptable.

Find the service to be very good. Cabin crew very nice and attentive. Real coffee. Gooyd not bad. Planes comfortable and entertainment good. One… Read more

flight was delayed thorough no fault of theirs and they had organised is accommodation and transport. Very happy.

I used to enjoy their overseas flights back in 2015ishes ,they were very respectful kind . They used to provide hotel over 10 hours layover in korea… Read more

.for this very reason ive booked another flight in april… a disaster. I’ve spent 17 hours at airport no hotel nothing,the stuff at Sydney airport was so arrogant and rude . Never again

I had a very positive experience with Xiamen Airlines. I made an error on my booking. They were extremely helpful and fixed my issue without any hassle. Would recommend. Show details

Booked flights to and from Osaka as the wife is pregnant to avoid hauling luggage through the train station. First flight delayed for over an hour,… Read more

second flight delayed and then cancelled.

Pregnant wife was the last passenger assisted to new flights / options.

Use the trains this airline is a joke.

Would have been able to go back and forth via train 6 times while these guys got us onto another flight.

Flew return Coffs Harbour to Canberra flights 257/258, 9th/16th April. I was in a wheelchair and from the time I entered the terminal at Coffs… Read more

Harbour to the time I exited from return flight I was overwhelmed by the courteous and friendly attitude of every staff member on the ground and aboard the plane, and also the lady I spoke to on the phone to arrange assistance to and from the plane with my wheelchair. Big thumbs up to all at Link Airways.

Bunch of thieves. Rude staff and irresponsible management. If I could I will give negative rating. Show details

Bad service asked my old parents to walk even they had wheelchair on there tickets not only that on top they asked them to sign declaration of indemnity very bad service Show details

I had to fly home with a recently fractured foot, and this airline was incredible. Very supportive, wheelchair support given (including during a… Read more

quick transit through China where I was rushed through security) and on both flights they moved my seat to allow me extra legroom. I am very grateful to have flown with such a great airline.

Change our seat allocation, after it was booked 9 months in advance, with seat allocation at time of booking . We booked this seat for valid medical… Read more

reasons, and comfort. We found the change to seating 5 weeks before the flight. We were never notified of it. Their dismissal of our appeal is discrimination and absolutely appalling. We fly international up to three times every year, this is the first time EVER, we have had our premium economy seats changed. I have proof of their dismissal of our appeal.

Qantas business class food Singapore to Sydney terrible 1out of 10 Show details

Much better than expected – Took a flight from Seoul to Shanghai December 2024 and was pleasantly surprised. Airbus A320. Nice clean plane and comfortable seating, friendly… Read more

helpful flight crew, awesome tasting meal service and everything on time with no delays. Great value for money too. Couldn't ask for more than that.

Only downside is their app is rubbish.

Would not hesitate in flying with them again.

THE COME BACK Established in 1960 and a founding member of the Star Alliance, Thai Airways International grew to become a premier global carrier… Read more

famous for its signature service slogan, Smooth as Silk.

Despite its award-winning service, the airline has had a checkered history – coming close to being blacklisted in 2015 after it’s aviation safety rating was downgraded. Then mismanagement, political interference and claims of corruption together with the impact of Covid-19 saw the airline file for bankruptcy in 2020.

An aggressive restructure and recovery plan led to a dramatic turnaround and the successful return of full management control on 16 June 2025. Since then, the new Board have been working to improve the passenger experience and brand image.

Unlike other international airlines that promote diversity, the cabin crew are all Thai nationals. The crew are exceptionally friendly and responsive, but communication can be challenging for some passengers.

One of its biggest problems is the different aircraft types in its fleet including 4 variants of the A350-900. Each has different configuration and seats which makes for an inconsistent flying experience.

There are 33 Business Class seats on the A350-900 (35B) in a 1-2-1 reverse-herringbone configuration. Each has direct aisle access and converts into a fully flat bed with the single seats angled toward the windows. There is an extraordinary amount of storage space and while the entertainment screen is a reasonable size, it is hard to reach. The retractable bifold tray table below it is quite large, but can’t be moved away from the seat once it was set up.

Unlike other airlines, Thai Airways are yet to offer business class suits with doors, so privacy is limited. A blanket and single pillow was provided, but without a mattress cover don’t expect a comfortable surface when the seat is in the flat bed position.

The biggest improvement is with catering. Champaign is served in full size champaign glasses, the wine list is extensive, and the signature cocktails will knock your socks off. I was drawn to the luminous purple of their Legacy Reborn Cocktail that offers a new take on the traditional Gin & Tonic but with Emperor Lychee and Thai Lemongrass.

The food was exceptional and the best I’ve experienced in the last 12 months. It was beautifully presented and well portioned.

The contents of amenities bag was pretty ordinary with one standout exception – a prescription/sunglasses cleaning cloth. With this brilliant addition I could clean my glasses for the first time in 2 weeks.

As a finishing touch, the cabin manager spoke with every passenger before landing to thank them for flying with Thai.

Absolutely sh*t show from Jetstar. VH-VKI tail number l… I'm on JQ27 (1 August 2026). This flight was supposed to arrive in Sydney on 31 July but was… Read more

delayed due to engineering issues. The frustrating part is they apparently knew for over 24 hours that the aircraft wasn't in a condition to fly, yet failed to organise a replacement. Instead, they've got hundreds of passengers sitting in the lounge with no clear timeline, no transparency about what's actually happening, and no meaningful updates so people can make informed decisions. Engineering issues happen—safety should always come first. But poor planning, poor communication, and leaving paying customers in limbo is unacceptable. Jetstar's leadership seriously needs to take a hard look at how they're running operations, because this level of customer service is embarrassing. Resign and go try again

Two long haul flights this year, 2026. Melbourne to LA in Feb and LA toMelbourne. Travelled Business, solo senior traveller with airport assistance… Read more

ie wheelchair. This was a real bonus and was wonderful in Melbourne and LAX. The staff could not be faulted. The food and drinks were more than adequate. The bathroom was always clean. The cabin was snug, bed warm and quite comfortable. PJs were a nice touch. I would have liked a map showing what button/ knob did what as I am a Dinosaur. Cabin staff were very pleasant, helpful, esp. Kevin on the flight from LAX to Melbourne on the 20th May, 2026. This is my third exp. flying with UA.

Very disappointing experience with Fiji Airways. The Fiji Airways website and mobile app did not allow me to complete online check-in. After… Read more

entering the requested passenger details, the window repeatedly closed and displayed an error message. I have completed online check-in with many other airlines without any difficulty, so it was frustrating to experience this problem only with Fiji Airways.

Because the online check-in and “Manage Booking” functions were not working, I could not purchase two additional baggage items at the cheaper online rate. I was therefore forced to check in at the airport and pay AUD $500 for two extra pieces of baggage. This could have been considerably cheaper if Fiji Airways’ online services had worked correctly.

What was even more concerning was that a Fiji Airways representative at the airport told me the airline was already aware that passengers were experiencing online check-in problems. If this is a known issue, why has it not been fixed, and why should passengers pay higher airport charges because of a technical problem that is outside their control?

Fiji Airways advertises attractive airfares, but experiences like this make customers question whether they are being treated fairly. In my experience, the failure of the airline’s online systems resulted in a significant and avoidable extra cost.

I hope Fiji Airways investigates this issue, refunds the difference between the online baggage price and the AUD $500 airport charge, and ensures that other passengers are not financially disadvantaged by the same problem.

Flight cancelled - Newcastle - Canberra return – Booked flights on non-refundable fare as I have to be back at a specific time. The return flight was cancelled and another flight option was provided… Read more

on the same day, 4.5 hours later. As I had booked a non-refundable fare and the replacement flight is on the same day, I am unable to get a refund. They have agreed to provide a credit and an extension to the time to use it. I have no option but to take the credit, drive the 5 hours to my destination and return in a 48 hr time frame. I am disappointed as this is not the first time that this has happened with this airline and one of the main reasons I stopped flying with them for a long period of time. If there is a risk that the schedule may change then they should notify their customers of this when booking so that you can take the option of a fully refundable fare.

Flight business Lax -Sydney LAX lounge: tried the new lounge where Tiffany provided great service, advice and really went above and beyond to make… Read more

the experience the best it could be. The manager Chris was also fantastic and helpful. The lounge is new, fresh and everything is food, drinks, showers and wellness area were all great. The flight: crew were professional, friendly and engaging. However the food was a real let down for both my wife and I. Ordered in advance from the minimal options offered. Presentation was nice but food was inedible. Asked for hot chocolate - don’t carry it. Seats were comfortable and able to sleep. The plane catering section needs to communicate with the lounge catering system for tips on quality food. No wifi available. It was offered but did not work for the whole flight. After service: non existent. Still waiting for point for travel to be allocated. Also delta please close another partner for connections in Sydney - Virgin and the process are really letting you down.

I just had a return trips to France and it was very good food was lovely and the airline depart and arrive right on times in both flight out and of Australia. Show details

Hey hello,I had booked a flight for me and my 2 friends,but un fortunately the flights were cancelled and it would be really good if we get the refund kindly. Show details

NEVER, NEVER, NEVER again. I was looking forward to my hiking trip in Thailand. Until Air Asia did not just cancel my flight, but then thought I… Read more

should fly two days later, with 24 hours in Kuala lumpur between my segments, and NOBODY TO TALK TO. Bo.... what complete and utter garbage. I AM OVER THIS AI FARCE. Your AI does NOT understand my frustration, because they don't give a hoot about me or my life. And obviously nor does anyone at Air Asia. If there had at least been the option to log into the booking and make the changes myself, then I might have been able to bring the flight FORWARD. Why on earth would anyone want to arrive two day LATER than they originally booked. OVER IT.

Took a flight on 24 of July 2026 from Kuala Lumpur to Tashkent. With 4,5 hours delay keeping all of the passengers inside of the plane without… Read more

turning aircon on! Moreover the crew was keeping to lie during whole time that the aircon is on and it just time to cool down the cabin… After 2 hours of delay, after the passengers started to complain the crew offered the water to passengers.. The plane itself is completely outdated : monitors are not working, no cold water in the toilets, only hot, and the main thing- space between the chairs, it is extremely narrow, and this kind of plane is surely cannot be used for 8 hours flight !

A popular public event that takes place on the same date every year in Porto — one that routinely results in the closure of local airspace for… Read more

several hours — led this year to the cancellation of BA2669 after every single one of 190 passengers had already boarded and was ready for departure. After sitting on the tarmac for more than an hour, passengers were informed that the flight had been cancelled. Everyone then had to disembark, collect their luggage, arrange accommodation, and reorganise their travel plans. What is difficult to understand is why British Airways continues to schedule and sell seats on flights that are so likely to be disrupted. The event occurs every year on the same date and at roughly the same time. The risk is entirely predictable and should be factored into operational planning well in advance. The reason for the disruption is well known.

The Tradition: Every year on the night of June 23rd, Porto celebrates the Festas de São João. Hundreds of thousands of people crowd the streets, playing with plastic hammers and launching small, illuminated paper hot-air balloons into the night sky. The Aviation Hazard: Because these paper lanterns rely on open flames to float, they drift unpredictably in massive swarms. They pose a severe catastrophic threat if sucked into aircraft engines or if they land on active runways. The Scheduled Closure: To balance safety with cultural heritage, Portugal's National Civil Aviation Authority (ANAC) explicitly bans flights at Francisco Sá Carneiro Airport (OPO) during peak launching hours.

For the June 23rd celebration, balloon releases are legally permitted only between 9:45 PM and 1:00 AM.Airspace Freeze: The airport completely halts all departures and arrivals during this exact 3-hour and 15-minute window.

Air Canada, you suck. One of the worst airlines I have ever flown with. It is mind boggling your "contact us for feedback" tab on your website sends… Read more

you to another universe, one which does not allow feedback. Email is prob full. I'd say call me but I am sure I'd be waiting a while. Goodluck, won't be returning.

NOT THE CHOICE OF PHAROS You must agree, EgyptAir has nailed it with their aircraft livery. The vibrant colours and graphics are impossible to mis.… Read more

If only the flying experience was just as memorable.

The check-in staff at Cairo were extremely friendly and efficient. But given the benchmark set by other middle east airlines - the business class lounge experience borders on embarrassing. I found myself in the Alioth Lounge – if you can call it a lounge. It was more like a doctor’s waiting room. Bright lighting with old and dated furniture. You won’t find anything enticing to eat and will most likely be counting down your departure time.

Boarding was a fiasco, and the flight was from Cairo to Istanbul on a very new 737-800. The smell of the new tan leather business class seats filled the cabin, and they were extremely comfortable for a narrow body aircraft. The controls were manual with limited pitch and not much feet support.

This is a dry airline so not a drop of alcohol. There were 2 dedicated flight attendants for business class, and the service was straight forward and friendly. There was a choice of main course with everything delivered on the one stray. It was well portioned and 8 out of 10 for taste.

There are no prizes for mediocrity in the airline industry. Based in the Middle East this airline faces stiff competition from the likes of Qatar, Emirates and Etihad. Stuck between a rock and a hard place they should either go low-cost no frills or position themselves as a boutique high-end service.

To do so will take money and guts. Sadly, I don’t think they have either.

I had a great experience over the telephone with Southwest representative when I had to cancel some flights - and when a double-up of a booking was… Read more

made. The process was easy - and the staff were very helpful.

However - I was VERY disappointed with the attitude of the staff at check-ins at both LA and Kansas. Rude. Annoyed. Unhelpful. Were too busy having conversations with other team members. Seemed bothered you were there.

Flew from Melb to Sunshine coast and back. New A220's are nice and comfortable. In fight staff were great. On return flight took off and before we… Read more

had left the ground water was dripping on most passengers from the overhead lockers... Probably something to do with condensation and the air con system but it was not just a few drops... Biggest gripe was the terrible standard of the food. For a full service flight the food was junk. For what you pay I would expect a meal equivalent to what you get on a standard Qantas flight not the rubbish they served up. Also paid extra for more leg room and did not get allocated these seats on flight back. Had the $120 returned but I don't understand why or how they can double book these seats as they are limited by number.

They suppose to offer a local fare for people living in remote areas, but those tickets can only be bought by phone. You can spend hours trying to… Read more

contact them, and when you finally find someone to talk, they never have available tickets for the dates you need and on top of that, after a having a few words, they just hang the phone. At the end, they offer something they try not to sell, don't want to sell and try to sell very expensive tickets instead.