GoDaddy

★☆☆☆☆ Extremely poor service, misleading information, and no accountability I recently dealt with GoDaddy regarding an unwanted “Microsoft 365 Email Essentials” product that appeared in my account without my consent. Despite never signing up for it, I kept receiving renewal emails, payment attempts, and pressure to “renew now.” When I contacted… Read more

support, I was given conflicting information by multiple agents. One claimed the product had expired and wasn’t renewing, another insisted I had accepted an offer, and another told me to delete the product myself through a complicated process. No one could clearly explain why I was receiving renewal emails or why GoDaddy was attempting to debit my card.

I asked for the unwanted product to be cancelled and removed — support refused to do it and pushed me to follow a link and “delete it myself.” When I requested a refund for recent charges, I was told it was “outside policy,” even though the renewal emails made it appear the charge was related to the email service.

The entire experience felt misleading, confusing, and dismissive. I was left with a domain I paid for but no working email, and no meaningful assistance from support.

There are plenty of reputable companies out there — GoDaddy is not one of them.

If I could give zero stars I would. Had a domain for 10 years, auto renewed successfully, then failed auto-renewal and lost connectivity. Payment details had not changed so went to renew online and received message "domain cannot be renewed due to status" - after a number of calls was advised that the WHOIS register is missing information… Read more

(apparently, the requirements changed) - no notice provided by GoDaddy, no warning, no opportunity to provide the missing information. Told to contact AUHelp.

3 emails, 3 phone calls and now day 5 and no response, despite being assured I would be called back. I have lost 10 years of information and my email addresses, that are used for every service and contact are bouncing!

Appalling and absolutely useless Customer Service. DO NOT USE GoDaddy

I attempted to purchase a domain through GoDaddy’s lease-to-own program and made three payments, totalling approximately $1,000. For reasons that remain unexplained, the lease payments then stopped. I received no email, warning or notification that a payment had failed, that the agreement had been cancelled, or that I was at risk of losing the… Read more

domain.

Fortunately, the domain was still available, so I contacted customer support to explain the situation. After around 45 minutes of back-and-forth discussion, the support team acknowledged that I should have been notified. They were also unable to explain why the lease agreement had ended or why no warning had been provided.

I was then placed on hold for another 45 minutes while they communicated with their Advanced Customer Support team via text. Predictably, the call disconnected. Despite confirming my phone number at the beginning of the call specifically so they could call me back if this happened, nobody contacted me.

After waiting another hour, I called again and had to explain the entire situation from the beginning. This time, the representative refused to acknowledge any issue on GoDaddy’s side and simply told me that, if I still wanted the domain, I would need to pay the full purchase price again—despite already having paid approximately $1,000 through the lease agreement.

No meaningful support, no explanation, no attempt to credit the payments already made and no effort to resolve the issue fairly.

Based on my experience, I would strongly recommend avoiding GoDaddy’s lease-to-own service. The lack of communication, accountability and effective customer support has been appalling.

Parsons is why the company is trash. Been with GD over 20 years all they do is over price everything. I will say they have improved their service some. But are so far behind !

GoDaddy failed my Australian business entirely. I set up a domain with GoDaddy and tried to have it work with my Microsoft subscriptions. I spent four long days of repeated calls and emails to GoDaddy with them repeatedly saying they had fixed and… Read more

occasionally admitting their errors, and Microsoft repeatedly explaining GoDaddy had not completed the migration. This included being forced by GoDaddy to stay up to midnight to call their 'migration team' in Arizona. In the end the cost of the disruption to my business was too much and I had to give up that GoDaddy could complete this simple task. I had to buy another domain and entirely change my business emails and systems. This has been a huge disruption to my business and has cost me significantly. If you are doing business in Australia - avoid GoDaddy!

Misleading and deceptive conduct. Godaddy sneaky tactics. Godaddy has a habit of providing free trials of items that have not been ordered, instead simply bolting them onto other products and then sending renewal notice after renewal notice with… Read more

the inference that customers are going to lose their email addresses or webpages. As a result I naively paid the renewal and then received a follow up a month later from their customer care team pointing out that I have renewed products I am not using. Billing refused to provide a refund or credit against legitimate products and instead just referred me to their 'terms and conditions'. Absolute Crooks. Do whatever you can to avoid this company.

This was originally a very different review. (Original one star review below.) After my review I received an email from Chad, The Aust rep for Godaddy to set up a time which was convenient with me to go over the problem. Firstly, this was a nice touch as there was no waiting for a call, but a firm time locked in for both of us. On being… Read more ·  6

contacted by Chad, he stepped through the problem with me and immediately went about rectifying the situation. Within ten to fifteen minutes he had gone above and beyond to not only sort out the problem, but also recognized the time I had been with Godaddy, thanking me for that loyalty.

As always, I give any company, or person a chance to rectify a situation where there is clearly been errors on their side. This was a perfect example of how things can be quickly cleared up and how relationships can be restored.... Trust is earned, not given.

Well done, Chad, and well done Godaddy. :)

-------------------------------------------------------------------------------------------------------------- One star review: So, I just finished a 12 hours of trying to sort out a huge Godaddy mess.... and it didn't get done. Not nearly.

I had earlier contacted Godaddy about my Microsoft email 365 email plan, noticing it was increasing in price, and like most free thinking people in the world I questioned this and wanted to see if I could get a better plan. I was told that this would be possible if I locked into a longer plan (2 years) and that the discount would be really good, which it was, so I said yes.

What I wasn't told though, was that I would lose access to my desktop Outlook, and that Microsoft was phasing this out on the lower plans... Basically buy the big plan, or you'll lose access.

I only found this out after trying to sort out why my PC Outlook wasn't working for over half a day, where I then finally contacted GD support again, only to be told the truth, the whole truth, and nothing but the truth.

So, now I have a 2 year plan, which is basically useless to me, and was offered no solution, or refund to the mess that GD rep had caused by his sheer deceptiveness.

It seems Zoho will be soon receiving my future business, and I will be looking for another site to host all my other pieces... Haven't been treated that unprofessional for a veeeery long time. Shame really. I have been with GD for a long, long time, and had a good relationship... Not any more. And I certainly won't be telling others to use them like I have. I will tell them to 'run like hell, and as fast as they can'.... Way to ruin a validation Godaddy, and all so that someone can crank up their commissions.

I really hope you look into this. You certainly don't need these reps on your pay sheet.

GoDaddy has improved a lot over the years. They used to struggle, but upgrades like moving from HDD to SSD have made a real difference in performance. My main complaint, which applies to most hosting companies, is charging extra for SSL. It's not optional anymore. You need SSL for Google search visibility and basic trust. Charging for it is like… Read more ·  1

charging for image support. It should be included in every plan by default. Everytime I see the charge, it makes me angry.

Amazing customer service – I’ve found Godaddy’s customer service fantastic. I’ve bought several domain names, tried different website packages and always found their customer service super friendly, helpful, fast and accessible. You can literally access customer support 24/7 via text which I find super helpful. Really happy with Godaddy. Show reply

The web design service is absolutely terrible. You'd be better off calling fiverr to get better service. They don't understand English and certainly cant read it and make the required changes. I have had my many issues they left me with escalated and that doesn't even help. Then you have to say the say the same freaking things over and over as they try to put in another ticket together.

The score says it all This business is an absolute scam. They tell you things and then change their mind and refuse to do what they said. They go out of their way to make life difficult and cheat money out of their customers and I would NEVER EVER recommend them. Namecheap is competent, friendly, helpful and have morals - use them instead.

I have had a nightmare renewing an existing domain that I have held with GoDaddy for well over 5 years. I couldn't renew it online and contacted them via chat four days before expiry and told it would take 24 hours and it could be renewed. I waited a day - still unable to renew. I contacted them again and again told it would take 24 hours. After… Read more

waiting again and now with less than a day until expiry, I contacted them by phone. Apparently I had to email documents to them (mind you, none of the details have changed and all the information they requested was basically an ABN Lookup printout). I asked why I hadn't been told this before? No solid answer. I emailed the documents (no confirmation of receipt). Jumped on a chat, they couldn't confirm they had received them but I was told multiple times that it would be done within 24 hours. I asked for it to be escalated to a supervisor and they did not do that with the effect of, the supervisor will only tell you what I've told you. You guessed it - a day later, still unable to renew. I jumped on the chat again. Apparently when you email the information, it can take up to 24-72 hours?!? I copied my previous conversation and then we 'spoke to the team' and it would be done 'in a couple of hours'. And of course you can't move the domain in its current state (as you can't get the domain key). I have repeatedly been told false and misleading information by multiple 'Godaddy Guides' about how long it will take and what is needed, no escalation, no call back or follow up, no email communication - nothing. In this day and age - this kind of lack of customer support and service (given the premium they charge for their domains) is disappointing at best and outright disgraceful at worst.

Not helpful, and would agree with all previous reviews. Not honest and very confusing. Found 1 helpful agent and she was hamstrung about what she was aloud to do to help.

GoDaddy’s support is responsive, but when a serious issue arise you get stuck in an endless cycle of “wait another 24–48 hours.” My domain renewal was paid, there is some information that supposedly needs to be verified, and after more than a week and a half of daily follow-ups calls, (becaue no one was reachng out to me) my website is still… Read more

offline, causing significant business losses. I was also disconnected twice when attempting to escalate the issue to a supervisor. i have been informed to contact the au team to verify some information to which theire response to my email was essentially you just need to make payment.

If your problem is simple, you’ll probably be fine. If it’s urgent or complex, expect delays, poor communication, and no real resolution likely leading to your email being completely down or the issue being prevalent for a extended period .

Absolutely horrific customer service. I am not sure what planet the accounts team are on by thinking it is OK to leave business locked out of a domain for 3 days and longer. I am appalled at how something so simple could take so long. We initiated an account-holder transfer and identity verification process over a week before our domain renewal… Read more

date. The verification process was completed, but GoDaddy failed to finalise the transfer before expiry. The domain then expired and the website and email services went offline.

Despite repeated assurances from support that access would be restored within hours, we have now been locked out for multiple days, unable to access business-critical email and domain services. Support agents have been polite, but the underlying issue remains unresolved.

For a company managing critical business infrastructure, the inability to restore account access after identity verification and multiple support contacts is unacceptable. HORRIFIC! SORT YOUR TRASH OUT GODADDY.

I have used the GoDaddy platform to hose my ecommerce business for around 5 years and I wish I had used another platform or just paid someone to make my own website. The website is slow and I am constantly having issues, people recieving free shipping when the shouldn’t be ect. The help centre is useless, countless calls to someone in the… Read more

Phillipines who doesn’t understand the issue only for the call to be disconnected after waiting on hold for an hour. Don’t waste your time and money.

Awful customer service , was promised a refund for my domain and email last week. Spoke to two advisors who said agin they would help then they just ignore you. Very unprofessional and would recommend take your money and ignore you. Order number 4109818507

I purchased a domain but unfortunately their customer support service is Zero. It has been more than 6 months, and issue not been resolved. I won't recommend doing any business with them in Australia.

Purchased a domain and despite not clicking 'publish' they hosted a starter website. Couldn't figure out how to remove it. Once I did I got an error and can't remove it. The help articles didn't help and the support - once I got onto a person - gave me instructions that didn't even match the options on the site. I eventually found the option to… Read more

remove the website feature under subscriptions of all places - and then I just got systems errors when I tried to remove it anyway.

Also the UI seems to show some things while hiding other things. It's slow, and there's a few different ways to get to different settings.

I'll be transferring my domain away asap and recommending people don't use this on account of it's poor customer service and even worse use experience.

Edit* Edit: My website has now been down for 7 days. I've made around 15 calls to GoDaddy support and have repeatedly raised that the issue appears to be SSL-related. Instead of fixing it, I was repeatedly directed back to my domain provider or encouraged to move my domain to GoDaddy. I've lost nearly a week of family time sitting on the phone,… Read more

and our business has received virtually no enquiries because visitors are seeing security warnings and messages suggesting the site may not be safe. The domain has been checked, disconnected and reconnected, and GoDaddy even provided a new A record to use, but the problem remains. What's particularly frustrating is that the site sometimes starts working while I'm on the phone with support, only to stop working again later. The SSL certificate being presented does not appear to match my domain and instead points to a GoDaddy wildcard certificate. After 7 days and 15 support calls, the issue is still unresolved. I will be canceling today and moving elsewhere __________ My website has been down for FIVE days, and despite numerous calls to support over 4 days, the issue remains unresolved.

To be fair, every support representative I have spoken to has been polite, professional and genuinely tried to help. My frustration is not with the staff themselves, but with the lack of resolution and the conflicting advice I've received throughout the process.

Over the past four days I have been asked to republish the website, verify DNS records, remove and re-add records, wait for propagation, and troubleshoot SSL issues. At various points the website has briefly come back online, only to go down again.

As a business owner, having my website unavailable for days is unacceptable. Potential customers cannot access our services, and there has been no clear explanation of the root cause or a definitive timeline for resolution.

I am leaving this review in the hope that someone from GoDaddy's technical management team will take ownership of this issue and help bring it to a proper resolution.

The support staff have been courteous throughout, but unfortunately courtesy alone does not get a website back online.

I have been using GoDaddy for over 13 years but recently I have clients and myself that have big frustration with the chat. Its starting to be horrific with tonights episode leading to Go Daddy linking my clients purchase to my own personal account. They were specifically told not to attach the purchase to my account and they took my money and… Read more

attached to the wrong account. I asked them to fix this but they refused to and said it would take 5-7 days to get a refund. The funds were my clients and now they have to wait. I will wait for the refund and use another supplier. Very disgusted that they took my money into another customer account. Be very careful whoever they are using in the chat they are not understanding and will do the wrong thing. I had a client that had a phone call and was sold the wrong product and this was because it was over $600 more!!. This company's integratory has been compromised and is disturbing.

I spent five hours trying to get email forwarding working while dealing with poorly trained operators who rather than fixing the issue, kept sending my links to help pages informing me how to fix this problem. After I told them that it was set correctly at my end I waited while a support person mucked around for an hour doing I don't know what but… Read more

I was told it was all fixed and it would just take 24 hours to be activated. The next day still not working so I make contact again. Same routine but as they don't keep a history of their support activity I had to go through the whole routine again. Once again I was told it was all fixed but this time it would take 4 hours to be activated. Still no joy, third attempt I went to bed after waiting over an hour for anyone to appear on the support chat. Forth time we finally got it working. Next I tried to load my corporate colour scheme into the web builder but there wasn't an option to do that. Again I reach out to the support chat and after another lost hour I was told that this wasnt possible using the marketing subscription. I demanded a refund but this was refused. Do not have anything to do with GoDaddy!!!

Fine, until you need to cancel a product and spend hours on the phone and on online chats with agents during multiple different sessions trying to resolve the issue (as well as inconsistent subscription fees that balloon enormously after the first year). Also, thanks in advance GoDaddy for your AI generated automatic 'Sorry' reply to this complaint, I'm sure it will be super helpful and make up for the 5 hours I spent dealing with this.

I use to recommend GD to my clients but recently the website is so full of upgrades and forcing me to buy websites etc that it's almost impossible to just renew a domain name, which is the whole point of their service. I will be moving elsewhere. If I want to buy something I will, don't try to force me down your funnel.