GoDaddy

I wish I had switched to GoDaddy earlier. The support team was incredible — they helped me set up everything in just one day, including my website and email. Their service was fast, friendly, and genuinely helpful. I’ve been with my previous hosting provider for nearly 20 years, and my biggest regret is not moving sooner. The difference is… Read more

unbelievable. It’s like living in a dark room for two decades and suddenly moving into a place with windows, sunlight, and fresh air.

Crazy Domains = dark room GoDaddy = lights on, windows open, people can actually see you exist

The pricing is great, the service is almost instant, and the AI tools make everything simple. I really want to credit the team for their amazing support — they made the whole transition smooth and stress‑free.

Highly recommended.

★☆☆☆☆ I would not recommend GoDaddy based on my experience transferring a .co.nz domain. At the time of purchase, GoDaddy represented the transfer as including a one-year term and provided a specific renewal date in 2027. I completed the purchase and paid based on those terms. After the transfer completed, the domain instead showed an expiry… Read more

date of 22 September 2026, meaning I effectively received only around three months before another renewal was required.

I contacted GoDaddy support and provided evidence showing what I had purchased. Rather than addressing the fact that GoDaddy had sold and confirmed a one-year term, support repeatedly referred me back to the previous registrar and .nz registry rules.

I explained that my complaint was not about why the registry had a particular expiry date. My complaint was that GoDaddy had represented and charged me for a one-year term that was not ultimately provided.

I asked them either to honour the term stated in their confirmation or provide an appropriate refund for the portion not supplied.

GoDaddy support ultimately advised that their response was final and that they did not consider escalation necessary. I subsequently requested formal escalation in writing and received no further response.

The amount involved is relatively small, but that isn't the point. As a business owner, I need to be able to rely on what a supplier states at checkout and in its written confirmation, and I expect a reasonable escalation process when something goes wrong.

I have retained the original purchase confirmation and support correspondence documenting this experience.

As a result, I am moving my own services away from GoDaddy and will no longer recommend them to my clients.

★☆☆☆☆ Extremely poor service, misleading information, and no accountability I recently dealt with GoDaddy regarding an unwanted “Microsoft 365 Email Essentials” product that appeared in my account without my consent. Despite never signing up for… Read more

it, I kept receiving renewal emails, payment attempts, and pressure to “renew now.”

When I contacted support, I was given conflicting information by multiple agents. One claimed the product had expired and wasn’t renewing, another insisted I had accepted an offer, and another told me to delete the product myself through a complicated process. No one could clearly explain why I was receiving renewal emails or why GoDaddy was attempting to debit my card.

I asked for the unwanted product to be cancelled and removed — support refused to do it and pushed me to follow a link and “delete it myself.” When I requested a refund for recent charges, I was told it was “outside policy,” even though the renewal emails made it appear the charge was related to the email service.

The entire experience felt misleading, confusing, and dismissive. I was left with a domain I paid for but no working email, and no meaningful assistance from support.

There are plenty of reputable companies out there — GoDaddy is not one of them.

The web design service is absolutely terrible. You'd be better off calling fiverr to get better service. They don't understand English and certainly cant read it and make the required changes. I have had my many issues they left me with escalated… Read more

and that doesn't even help. Then you have to say the say the same freaking things over and over as they try to put in another ticket together.

Parsons is why the company is trash. Been with GD over 20 years all they do is over price everything. I will say they have improved their service some. But are so far behind !

This was originally a very different review. (Original one star review below.) After my review I received an email from Chad, The Aust rep for Godaddy to set up a time which was convenient with me to go over the problem. Firstly, this was a nice touch as there was no waiting for a call, but a firm time locked in for both of us. On being… Read more ·  6

contacted by Chad, he stepped through the problem with me and immediately went about rectifying the situation. Within ten to fifteen minutes he had gone above and beyond to not only sort out the problem, but also recognized the time I had been with Godaddy, thanking me for that loyalty.

As always, I give any company, or person a chance to rectify a situation where there is clearly been errors on their side. This was a perfect example of how things can be quickly cleared up and how relationships can be restored.... Trust is earned, not given.

Well done, Chad, and well done Godaddy. :)

-------------------------------------------------------------------------------------------------------------- One star review: So, I just finished a 12 hours of trying to sort out a huge Godaddy mess.... and it didn't get done. Not nearly.

I had earlier contacted Godaddy about my Microsoft email 365 email plan, noticing it was increasing in price, and like most free thinking people in the world I questioned this and wanted to see if I could get a better plan. I was told that this would be possible if I locked into a longer plan (2 years) and that the discount would be really good, which it was, so I said yes.

What I wasn't told though, was that I would lose access to my desktop Outlook, and that Microsoft was phasing this out on the lower plans... Basically buy the big plan, or you'll lose access.

I only found this out after trying to sort out why my PC Outlook wasn't working for over half a day, where I then finally contacted GD support again, only to be told the truth, the whole truth, and nothing but the truth.

So, now I have a 2 year plan, which is basically useless to me, and was offered no solution, or refund to the mess that GD rep had caused by his sheer deceptiveness.

It seems Zoho will be soon receiving my future business, and I will be looking for another site to host all my other pieces... Haven't been treated that unprofessional for a veeeery long time. Shame really. I have been with GD for a long, long time, and had a good relationship... Not any more. And I certainly won't be telling others to use them like I have. I will tell them to 'run like hell, and as fast as they can'.... Way to ruin a validation Godaddy, and all so that someone can crank up their commissions.

I really hope you look into this. You certainly don't need these reps on your pay sheet.

GoDaddy has improved a lot over the years. They used to struggle, but upgrades like moving from HDD to SSD have made a real difference in performance. My main complaint, which applies to most hosting companies, is charging extra for SSL. It's not optional anymore. You need SSL for Google search visibility and basic trust. Charging for it is like… Read more ·  1

charging for image support. It should be included in every plan by default. Everytime I see the charge, it makes me angry.

Amazing customer service – I’ve found Godaddy’s customer service fantastic. I’ve bought several domain names, tried different website packages and always found their customer service super friendly, helpful, fast and accessible. You can literally access customer support 24/7 via text which I find super helpful. Really happy with Godaddy. Show reply

GoDaddy uses dark patterns and murky billing practices to manipulate its customers. I briefly hosted my website with them but shortly upon launching had to keep paying more and more to keep the site up due to data ceilings for a simple online shop with a blog space. I switched to Liquid Web promptly and happily ran my site for five years without… Read more

problems and for soooo much cheaper than GoDaddy. Liquid Web also had excellent customer service and loads more value offered for the money I spent. Regarding email, GoDaddy sent me a renewal notice for an empty account I had deleted. I mistakenly thought it was for my main business email. They happily took $235 from me, for nothing. No added value. Just a money grab. The emails didn’t clearly specify what it was for. I was busy and needed the email I thought I was paying for. When I figured out what happened they would not refund my money. I would call these “gotcha” business practices. No ethics here. No compassion. No desire to offer value for the money you spend. GoDaddy does a lot of services but doesn’t do them well.

A small billing issue that cost GoDaddy a customer After my recent experience with GoDaddy, I have moved my domains to another provider. My .com.au domain was originally registered for three years in 2023 with auto-renewal enabled. What I did not appreciate was that GoDaddy would automatically renew it for another full three-year term and charge… Read more

all three years in advance.

To be fair, GoDaddy did send renewal reminder emails, although these are easily lost amongst the considerable amount of promotional emails I receive from them. I raised the issue promptly after noticing the charge and made what I thought was a very reasonable request: I was happy to pay for one year's renewal and simply wanted the additional two years refunded.

What followed was an extraordinary amount of time spent on live chat, an escalation to a supervisor, a lengthy telephone discussion, and, eventually, a referral to another team. One helpful representative did offer me an additional year of hosting, which I declined because I wasn't looking for freebies — I simply wanted the unwanted two years refunded.

GoDaddy ultimately refused, relying on its refund policy and terms and conditions. I subsequently wrote again raising my concerns and asking them to reconsider. I received no response.

The amount of money involved was relatively small. What disappointed me was the complete lack of commercial flexibility and the amount of time required to deal with something that could have been resolved very easily.

After reading other reviews here, I can see that complaints concerning automatic renewals, refunds and frustrating customer service are certainly not unique to my experience.

As a result, I have now transferred my two Australian domains to another provider at no cost and will move my remaining domain as well. I had also been considering purchasing three additional domains through GoDaddy. Those will now go elsewhere.

Sometimes, rigidly enforcing a policy costs considerably more than exercising a little common sense and looking after a customer.

If I could give zero stars I would. Recently tried to cancel and secure a refund for two domains that were auto renewed without permission. Godaddy has kept me on chat for over an hour and don’t seem to know how their own interface works. Thus, they request I make the changes myself which are virtually impossible from my end without a degree in… Read more

IT. Firstly the interface won’t let me cancel my own domains, won’t let me change the protection I PAID FOR, and finally their customer service operator pretty much blamed me for not being able to navigate their complex system. I have been a 20 year plus customer but never again. I do NOT recommend them. There are easier more friendly alternatives.

I REALLY WISH I HAD READ REVIEWS BEFORE I WASTED HUNDREDS OF DOLLARS ON THIS COMPANY!!! What a rip off! They do not allow transfers! Cancelled my .com domains but they're keeping them. Want me to pay for them AGAIN then they'll hold them for over 2 months! WARNING: DO NOT USE THEN AT ALL!!!

I was sold a product called the 'discount domain club' meant to discount your domains, instead of $650 for the year it was $450.. but the 'discount domain club' costs over $500.. i was not informed of this, very very sneaky sales. after calling support they couldnt help me and refused to correct it or offer a fix. watchout for the fake 'upsell'.

Worst service I have ever received in my life. I had 2 work emails and they deleted the wrong one. I run a business and had no emails coming through putting me at a stand still. They did not renew my domain name either and told me they will restore it in 24 hours. 24 hours later they told me it will be another 72 hours and did not care one bit the… Read more

stress it was causing. I ended up going with another provider and it was the best choice I made. DO NOT SIGN UP WITH THEM.

Sales team over promises, design team under delivers, no one listens to complaints, nothing can be achieved, and they keep charging for services that you didn’t agree on and never used. The customer service is zero, they do not care or listen, departments keep pointing fingers at each other, no one takes responsibility. Inflexible and expensive… Read more

but very average service with terrible customer service, they’re not worth a cent, do not even think about dealing with them, disappointment is guaranteed.

3 days, 15 calls. 4 promised supervisor callbacks. 0 callbacks. Website still unpublished and no one is trying to resolve. I just paid for 12 month renewal and they unpublished my site. Their call centre personnel are DUMB. JUST DUMB AND LIE and when it gets too hard, they just cut the call.

If I could give zero stars I would. Had a domain for 10 years, auto renewed successfully, then failed auto-renewal and lost connectivity. Payment details had not changed so went to renew online and received message "domain cannot be renewed due to status" - after a number of calls was advised that the WHOIS register is missing information… Read more

(apparently, the requirements changed) - no notice provided by GoDaddy, no warning, no opportunity to provide the missing information. Told to contact AUHelp.

3 emails, 3 phone calls and now day 5 and no response, despite being assured I would be called back. I have lost 10 years of information and my email addresses, that are used for every service and contact are bouncing!

Appalling and absolutely useless Customer Service. DO NOT USE GoDaddy

I attempted to purchase a domain through GoDaddy’s lease-to-own program and made three payments, totalling approximately $1,000. For reasons that remain unexplained, the lease payments then stopped. I received no email, warning or notification that a payment had failed, that the agreement had been cancelled, or that I was at risk of losing the… Read more

domain.

Fortunately, the domain was still available, so I contacted customer support to explain the situation. After around 45 minutes of back-and-forth discussion, the support team acknowledged that I should have been notified. They were also unable to explain why the lease agreement had ended or why no warning had been provided.

I was then placed on hold for another 45 minutes while they communicated with their Advanced Customer Support team via text. Predictably, the call disconnected. Despite confirming my phone number at the beginning of the call specifically so they could call me back if this happened, nobody contacted me.

After waiting another hour, I called again and had to explain the entire situation from the beginning. This time, the representative refused to acknowledge any issue on GoDaddy’s side and simply told me that, if I still wanted the domain, I would need to pay the full purchase price again—despite already having paid approximately $1,000 through the lease agreement.

No meaningful support, no explanation, no attempt to credit the payments already made and no effort to resolve the issue fairly.

Based on my experience, I would strongly recommend avoiding GoDaddy’s lease-to-own service. The lack of communication, accountability and effective customer support has been appalling.

The score says it all This business is an absolute scam. They tell you things and then change their mind and refuse to do what they said. They go out of their way to make life difficult and cheat money out of their customers and I would NEVER EVER recommend them. Namecheap is competent, friendly, helpful and have morals - use them instead.

I have had a nightmare renewing an existing domain that I have held with GoDaddy for well over 5 years. I couldn't renew it online and contacted them via chat four days before expiry and told it would take 24 hours and it could be renewed. I waited a day - still unable to renew. I contacted them again and again told it would take 24 hours. After… Read more

waiting again and now with less than a day until expiry, I contacted them by phone. Apparently I had to email documents to them (mind you, none of the details have changed and all the information they requested was basically an ABN Lookup printout). I asked why I hadn't been told this before? No solid answer. I emailed the documents (no confirmation of receipt). Jumped on a chat, they couldn't confirm they had received them but I was told multiple times that it would be done within 24 hours. I asked for it to be escalated to a supervisor and they did not do that with the effect of, the supervisor will only tell you what I've told you. You guessed it - a day later, still unable to renew. I jumped on the chat again. Apparently when you email the information, it can take up to 24-72 hours?!? I copied my previous conversation and then we 'spoke to the team' and it would be done 'in a couple of hours'. And of course you can't move the domain in its current state (as you can't get the domain key). I have repeatedly been told false and misleading information by multiple 'Godaddy Guides' about how long it will take and what is needed, no escalation, no call back or follow up, no email communication - nothing. In this day and age - this kind of lack of customer support and service (given the premium they charge for their domains) is disappointing at best and outright disgraceful at worst.

Not helpful, and would agree with all previous reviews. Not honest and very confusing. Found 1 helpful agent and she was hamstrung about what she was aloud to do to help.

GoDaddy’s support is responsive, but when a serious issue arise you get stuck in an endless cycle of “wait another 24–48 hours.” My domain renewal was paid, there is some information that supposedly needs to be verified, and after more than a week and a half of daily follow-ups calls, (becaue no one was reachng out to me) my website is still… Read more

offline, causing significant business losses. I was also disconnected twice when attempting to escalate the issue to a supervisor. i have been informed to contact the au team to verify some information to which theire response to my email was essentially you just need to make payment.

If your problem is simple, you’ll probably be fine. If it’s urgent or complex, expect delays, poor communication, and no real resolution likely leading to your email being completely down or the issue being prevalent for a extended period .

Absolutely horrific customer service. I am not sure what planet the accounts team are on by thinking it is OK to leave business locked out of a domain for 3 days and longer. I am appalled at how something so simple could take so long. We initiated an account-holder transfer and identity verification process over a week before our domain renewal… Read more

date. The verification process was completed, but GoDaddy failed to finalise the transfer before expiry. The domain then expired and the website and email services went offline.

Despite repeated assurances from support that access would be restored within hours, we have now been locked out for multiple days, unable to access business-critical email and domain services. Support agents have been polite, but the underlying issue remains unresolved.

For a company managing critical business infrastructure, the inability to restore account access after identity verification and multiple support contacts is unacceptable. HORRIFIC! SORT YOUR TRASH OUT GODADDY.

I have used the GoDaddy platform to hose my ecommerce business for around 5 years and I wish I had used another platform or just paid someone to make my own website. The website is slow and I am constantly having issues, people recieving free shipping when the shouldn’t be ect. The help centre is useless, countless calls to someone in the… Read more

Phillipines who doesn’t understand the issue only for the call to be disconnected after waiting on hold for an hour. Don’t waste your time and money.