GoGet

I don't have a parking spot and don't really drive much, but we wanted to go camping about an hour out of Sydney so I needed a car for the weekend. Went with GoGet mainly because it was soo convenient. There's a pod 5 minutes' walk from my house in Newtown, which is great, no need to catch public transport just to get to a car. Heaps of pods… Read more ·  1

around the area too. Sign up was easy, they mailed me the card for free.

Walked to the pod, unlocked the car, and off I went. Fuel's included which is handy. Car was in good nick as well. Had to push my start time back a couple of times and it was just a tap of a button, refunded the difference straight away.

Highly recommend, especially if you don't own a car but need one every now and then.

Needed a large Van to move furniture etc, found GoGet online. Registration was straightforward, found a Great Van right near where we were needing one. The whole thing was great, it's a really great system. It even allowed us to extend out our hire period on the day....moving always takes longer than you think. Without the Van it would have really difficult. Well worth it for us. Thanks GoGet! Show details ·  1

Great accessibility to the cars, drive great with nil mechanical issues. I use these cars regularly for disability support work. Very reliable. On occasion with the lock system in some cars alarms have gone off causing somewhat of a scene due to hoping in and out of the car, but have easily been fixed on the spot using the goget card and patience.… Read more ·  1

Highly recommend. Advice i would give is to make more cars pet friendly. The fact people transport items which have dust, dirt, or whatever after usage, people may need to transport pets briefly which im sure would clean after use.

I say this because there is really no difference in transporting dirty, muddy dusty items than transporting a pet.

I hope this is reviewed as a regular goget user. .

So easy to book & get going especially if you are a previous customer. Show details ·  1

Team Melbourne if needing a vehicle for hours or just a day Go Get is for you, affordable and available and back up service brilliant. Cost $7-$8 per hour plus mileage at a reasonable rate and no rego and including basic insurance. Cannot go wrong with Go Get Show details ·  2

I don't have a car and needed one urgently recently. I was able to locate a GoGet car close by, book it immediately for one hour, get the urgent job done and return the car to its pod. It was so easy and alleviated much of the stress. Show 2 replies

Have used goget here and there over the years , mainly to hire a van to move some large items. Always easy to sign up again, cost is reasonable and it's very convenient to just show up to the van at the time of booking and call goget to get them to open it up remotely. Only improvement that could be made is if the remote unlocking process didn't take so long, like 5 mins+ Show details ·  1

I always find GoGet support to be very helpful and accommodating. I made a booking error which they were able to fix for me … appreciate it guys. Kind Regards. Show details ·  1

Car could be washed at sometime, and cleaned better inside more… still great car though and was easy to get use and return… Lots of emails etc to guide my first time with GoGet…. Will use again Show details ·  1

What a pathetic company to deal with. Here is my experience: I booked a moving van to move house. I arrived five minutes early, as requested, expecting to get into the van and collect the key. Lo and behold, the van wasn't at the location. I contacted GoGet, and they couldn't get hold of the driver. They told me to wait 15 minutes, which I did.… Read more

I called back, only to be told, "Oh, the driver is an hour behind," so they would put me in another van.

After walking 15 km, I arrived at the location of the replacement van, only to find that the place was closed and there was no way to access it.

I called GoGet again and was told that my original van had returned and that they would give me a $10 credit for all the inconvenience. So, I walked 15 km back (as I had no car), only to get to the van and discover there were no swipe cards available to use.

I then had to walk another 10 km to a different vehicle so I could get a swipe card from that one and use it for my original van.

I was then told I would receive another credit for all the additional messing around.

Finally, I got to my van three hours later and could start moving my belongings. By this point, I had people waiting for me for three hours because of GoGet's incompetence.

The van was disgusting, damaged, bald tyres and in such bad road worthiness, i will be reporting to MTA.

Then the credit became another issue. I was told they couldn't refund the credit because their system wouldn't allow them to issue it.

I told them I would be lodging a tribunal complaint, and guess what? The refund was sent through the very next day.

NEVER AGAIN. INCOMPETENCE AT ITS FINEST.

What should have been a straightforward van booking turned into hours of walking around, multiple phone calls, delays and unnecessary stress. The way this was handled was absolutely unacceptable.

My first time using goget and the operator took the first 20mins out of my time due to signal drops/failures trying to connect the smart card to the car! So GOGET Wasted my time which would NOT credit nor refund. Plus, too many hidden fees - what's 15km x 0 5??? No explanation other than charged after the booking. Plus, the car looked like it… Read more

never been washed and dirty. Not well maintained at all. Mind as well book a reliable, reputable rental carhires like hertz. Price won't be too differ due to hidden charges. Just be aware!

Go Get is the worst company I have ever dealt with. I hired a car tonight from Logan IKEA, and the car had been broken into. Go Get booked me another car, and I had to travel half an hour to another location. I collected the car and drove for about 20 minutes before stopping it, only for the car not to start. I was told I would potentially have… Read more

to wait 2 hours (it was 8 p.m. at the time, and I am a female alone waiting by myself behind shops). When the mechanic came out and said there was a fault with the car, he doubted that it would start again, but Go Get assured me it would. Sure enough, I put fuel in the car, tried to start it, and it still would not start.

Go Get is a scam company that does not carry out quality checks on their vehicles. AVOID THIS COMPANY!

I've used them for 8+ years for business. They went from S tier to trash in the last 3 years You can't even use the app you can barley even sign in on mobile or desktop They always overcharge you then you need to argue with them for months just so they pay you back the $7 they overcharged you by. The web portal lies (updating issues) forcing you… Read more

to call up which takes forever and then the support don't even know what you are talking about so they put you on hold or lie when they are not confident in amending your booking which ends up costing you time and money with no paper trail to back up the changes to your booking. They went from being local, Aussie Based or at least Managed to completely soulless outsourced faceless aloof conglomerate. The problem is they are such a monopoly now, i'm really excited for them to get replaced. I'm so sick of their crap . even now i have 4 outstanding discrepancies with them. They wont get back to me. Roughly $150 outstanding where they've ripped me off.. absolute trash company